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Sauce Labs vs User Replay comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Sauce Labs
Average Rating
8.8
Reviews Sentiment
7.2
Number of Reviews
113
Ranking in other categories
Functional Testing Tools (13th), Test Automation Tools (19th)
User Replay
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
Customer Experience Management (46th)
 

Mindshare comparison

Sauce Labs and User Replay aren’t in the same category and serve different purposes. Sauce Labs is designed for Functional Testing Tools and holds a mindshare of 5.9%, down 6.6% compared to last year.
User Replay, on the other hand, focuses on Customer Experience Management, holds 0.7% mindshare, up 0.5% since last year.
Functional Testing Tools
Customer Experience Management
 

Featured Reviews

AnupKumar4 - PeerSpot reviewer
Offers good stability and robust but lacks generative AI capabilities
Technical support is equally very important. If you talk about anything deployed to production, and the project is live, customers are using that, and they might face some issues, some functional issues. That's when support people play a role in identifying the fix or the incident. Based on that, we create an incident based on the customer defect or whatever. Once the incident gets raised, the support will play a role in working on that particular incident. If it's a code-based incident, administration, or integration issue, support people play a big role in resolving those issues before reaching the exact developers.
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Top Industries

By visitors reading reviews
Financial Services Firm
19%
Computer Software Company
14%
Retailer
7%
Manufacturing Company
6%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What do you like most about Sauce Labs?
It has significantly enhanced our testing accuracy by approximately 50%.
What needs improvement with Sauce Labs?
Sauce Labs can include new technologies like generative AI, which can reduce the human effort in writing test cases. For example, in my current project, we reduced the time it took to complete user...
What is your primary use case for Sauce Labs?
I work as an automation engineer using Selenium WebDriver with Java, and API automation using Rest Assured with Java. I have also worked with Docker integration on AWS. Additionally, I have experie...
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Comparisons

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Overview

 

Sample Customers

Salesforce.com, Mozilla, Zendesk, Puppet Labs, Twitter, Bank of America, Eventbrite, Bleacher Report, Okta, Intuit, Travelocity, Sharecare, CapitalOne.
Security Service Federal Credit Union, Raymond James, Great Lakes, ACHICA, MUSTO, Cofunds, Direct Ferries
Find out what your peers are saying about Tricentis, OpenText, UiPath and others in Functional Testing Tools. Updated: May 2025.
856,278 professionals have used our research since 2012.