No more typing reviews! Try our Samantha, our new voice AI agent.

SAP Build Work Zone vs ServiceNow Strategic Portfolio Management comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Apr 15, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

SAP Build Work Zone
Ranking in Project Portfolio Management
45th
Average Rating
8.4
Reviews Sentiment
7.8
Number of Reviews
5
Ranking in other categories
Project Management Software (150th), Enterprise Social Software (12th)
ServiceNow Strategic Portfo...
Ranking in Project Portfolio Management
6th
Average Rating
8.0
Reviews Sentiment
6.8
Number of Reviews
37
Ranking in other categories
Enterprise Agile Planning Tools (3rd)
 

Mindshare comparison

As of August 2026, in the Project Portfolio Management category, the mindshare of SAP Build Work Zone is 0.2%. The mindshare of ServiceNow Strategic Portfolio Management is 4.4%, down from 11.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Project Portfolio Management Mindshare Distribution
ProductMindshare (%)
ServiceNow Strategic Portfolio Management4.4%
SAP Build Work Zone0.2%
Other95.4%
Project Portfolio Management
 

Featured Reviews

AhmedHaridy - PeerSpot reviewer
Managing Director at Emkan
A powerful tool for managing subscriptions within the organization
It's undoubtedly more complex compared to the initial part. It depends on the requirements. You can't categorically say that HubSpot is only suitable for smaller devices; it's adaptable to various needs. Depending on the requirements, you can have a project completed within as little as six months or as long as a few years. It's a flexible solution that can cater to your specific needs. However, it's essential to start from the beginning, designing the screens and pages within HubSpot. It's somewhat similar to building a website but generally more straightforward to use. You need to input the necessary information based on your specific requirements, and it's not limited to a predefined structure. The team initiates the process with what we term as solution design, but it's more appropriately labeled as enterprise design. This initial phase involves understanding the integration points with other systems and commencing the configuration process. It's essentially the starting point for our analysis. The analysis covers several aspects, including the language requirements, integration tools for interfacing with Java server solutions, and how to effectively use these tools. All these components must seamlessly complement each other. Once the team has everything in place and confirms the tools, they can proceed to elaborate on the specific requirements. The deployment timeline typically ranges from four to six months, specifically for straightforward or standard requirements. However, in the case of a large enterprise organization with numerous legal entities across different countries, each requiring unique interfaces for various purposes, the implementation duration is highly dependent on the specific requirements. It's not feasible to provide a fixed period for such a solution.
reviewer1470327 - PeerSpot reviewer
Senior Software Analyst at a tech vendor with 10,001+ employees
Workflow automation has streamlined request tracking and approval processes for my teams
ServiceNow Strategic Portfolio Management could be made better by reducing the prices. They should also provide more features with a better price compared to other tools in the market. Power Apps and Power Automate are much cheaper now compared to ServiceNow Strategic Portfolio Management. They should provide the approval license at no cost for ServiceNow Strategic Portfolio Management; otherwise, it would be difficult to continue with ServiceNow Strategic Portfolio Management. They must add integrations with other tools, and also a plug and play integration. The auto-closing of incidents with AI should be implemented; for example, if a user is facing an issue with a computer or some application, that incident needs to be taken care of by AI itself instead of a human.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"SAP JAM has lots of possibilities and my client is using it for very specific matters, like social collaboration."
"Properly done, this software can be a great resource for your employees to stay engaged and connected to each other and to your organization."
"One notable feature is the "improvement training," which allows you to define groups, facilitate information sharing, enable participant rating, and establish rankings. This enables you to identify which participants are actively engaged and sharing information and which ones are less active."
"All employees, from the CEO to the warehouse personnel, have access to Jam and contribute to the news feeds and consume content."
"It connects to SAP C4C (Cloud for Customer) and is a very useful collaboration tool for the sales, services, and marketing teams."
"The most valuable feature of ServiceNow Strategic Portfolio Management is incident management."
"The most valuable feature of ServiceNow Strategic Portfolio Management is its end-to-end processes, which enable us to manage strategies from start to finish. It covers idea management to implementation and beyond. Real-time analytics in ServiceNow SPM significantly supports our operational decision-making processes."
"The best feature is the effective reporting system for project portfolio and program management."
"The main benefit that IT Business Management provides for me includes tracking the request and finding out the status of the request, which results in time saving."
"The solution was quite easy to use. The interface was quite user-friendly, and I've become quite familiar with it."
"As a product, the primary reason we like it is it gets integrated with our ITSM solution so that we don't have to go for an external product for project management like Jira."
"The alignment feature between projects from the idea phase until it is finalized is highly valuable."
"We don't have any complaints regarding the stability of ServiceNow IT Business Management."
 

Cons

"The user interface is still quite rigid."
"Sometimes it's a bit confusing with so many options."
"Built-in integrations with other SAP products could be better. We use a SAP HCM product as well, but synching data is a tremendous issue."
"I'm hopeful for more integrations with SAP JAM in the future."
"Both layout and branding could be improved."
"The configurations are fine, but the user interface could be improved."
"A major improvement we would like to see is definitely around agile management."
"The solution could improve by being less expensive and the pricing model is confusing. Many people are getting charged different amounts."
"The timing reporting module, and how it's used is a bit difficult to understand. Everything related to project management is quite extensive. It needs to be simplified. At first, our users didn't want to use it, because it seems a bit complex."
"The user interface could be more modern."
"It's not out-of-the-box. There's a lot of customization, so I'll have to buy an expensive product like ServiceNow and then have a tech deck for it."
"The solution is very expensive and best for larger organizations, mostly due to the fact that it would be too costly to use for medium-sized companies."
"The timing reporting module, and how it's used is a bit difficult to understand."
 

Pricing and Cost Advice

"You need to pay for additional languages. It is somewhat expensive and the payment frequency can be annual or monthly, depending on the choice. There are no extra costs beyond the standard license and implementation fees."
"The tool is expensive."
"The solution was quite expensive."
"We have a team of about 6,500 employees across the globe. So, the amount of money I'm going to save by putting the money on the table for the implementation and licenses is very high."
"The cost of the solution should not be more than $50,000 annually."
"They sell some things in bundles, and it could be handier that some of those things could be sold in another way, like purity models and other packages. Another thing that I'm struggling with is the pricing of ServiceNow's FYE experience, which includes the tools that are positioned for supporting HR."
"It's more suitable for larger companies as the licensing cost is relatively high. Not everyone can afford this tool."
"The solution is expensive."
"The solution could improve by being less expensive and the pricing model is confusing. Many people are getting charged different amounts. There are additional fees that they are adding on."
report
Use our free recommendation engine to learn which Project Portfolio Management solutions are best for your needs.
909,725 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Outsourcing Company
13%
Construction Company
11%
Comms Service Provider
9%
Manufacturing Company
8%
Financial Services Firm
13%
Manufacturing Company
10%
Government
7%
Construction Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business10
Midsize Enterprise3
Large Enterprise27
 

Questions from the Community

Ask a question
Earn 20 points
What is your experience regarding pricing and costs for ServiceNow Strategic Portfolio Management?
I purchased the license for the product directly from ServiceNow Strategic Portfolio Management.
What needs improvement with ServiceNow Strategic Portfolio Management?
ServiceNow Strategic Portfolio Management could be made better by reducing the prices. They should also provide more features with a better price compared to other tools in the market. Power Apps a...
What is your primary use case for ServiceNow Strategic Portfolio Management?
My use cases for ServiceNow Strategic Portfolio Management include ITSM. For ITSM, I use it for the service desk, workflow creations, catalog creation, and automatic allocations. I work with Servic...
 

Also Known As

No data available
IT Business Management, ServiceNow IT Business Management Suite, ServiceNow ITBM Suite, ServiceNow ITBM
 

Overview

 

Sample Customers

INEOS Melamines GmbH, Medtronic, Schaidt Innovations GmbH & Co. KG, Plan International, Sailing Team Germany, Australian Department of Immigration and Border Protection, SHORE Solutions Inc., TranSystems Corporation, Day & Zimmerman, Serco Group, Harlequi
Proximus, UNT SYSTEM, SAP SuccessFactors
Find out what your peers are saying about SAP Build Work Zone vs. ServiceNow Strategic Portfolio Management and other solutions. Updated: August 2026.
909,725 professionals have used our research since 2012.