Salesforce vs Service Creatio comparison

Salesforce and Creatio are both solutions in the Customer Experience Management category. Salesforce is ranked #1 with an average rating of 7.9, while Creatio is ranked #14 with an average rating of 9.0. Salesforce holds a 7.4% mindshare in CEM, compared to Creatio’s 1.8% mindshare. Additionally, 89% of Salesforce users are willing to recommend the solution, compared to 100% of Creatio users who would recommend it.

Salesforce

Read 38 Salesforce reviews

643 Views
617 Comparison Views

89% willing to recommend

Service Creatio

Read 3 Service Creatio reviews

291 Views
128 Comparison Views

100% willing to recommend

Salesforce

Service Creatio

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Executive Summary

We performed a comparison between Salesforce and Service Creatio based on real PeerSpot user reviews.

Find out in this report how the two Customer Experience Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed Salesforce vs. Service Creatio Report (Updated: July 2025).

Buyer's Guide

Salesforce vs. Service Creatio

July 2025

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Helped 865,384 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Salesforce

Ranking in Customer Experience Management

1st

Average Rating

8.0

Reviews Sentiment

7.9

Number of Reviews

Ranking in other categories

No ranking in other categories

Service Creatio

Ranking in Customer Experience Management

14th

Average Rating

9.0

Reviews Sentiment

7.6

Number of Reviews

Ranking in other categories

CRM Customer Engagement Centers (11th)

Mindshare comparison

As of August 2025, in the Customer Experience Management category, the mindshare of Salesforce is 7.4%, up from 4.1% compared to the previous year. The mindshare of Service Creatio is 1.8%, up from 1.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Customer Experience Management

Featured Reviews

Alona Bean

Delivery Manager at a tech company with 51-200 employees

Automating processes saves time for strategic tasks and provides excellent support

One of the best features Salesforce offers is the ability to design custom workflow processes. This has reduced time significantly, saving hours of manual work since it is now automated via Salesforce. Automating manual processes has streamlined my work, allowing me to dedicate time to more important tasks instead of wasting time on manual data entry.

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Julio Falcon

IT-Director (CTO) at No Code Services

Customization and process automation enhance support operations, but interface consistency could improve

At this time, there is not specifically something to improve regarding Service Creatio, but a couple of years ago, Creatio started developing a new version called Freedom UI with new interfaces. The new interfaces are amazing, but we still have some features in Classic UI that we cannot use in Freedom UI. What we miss is having all features in Classic available in Freedom. Creatio works every three months to release new features, but they are taking too much time to make all those features available. We could use more time. There are a lot of business rules we can use in Classic UI, but we cannot use many of those business rules in the Freedom UI because of the different interfaces. We miss several kinds of business rules or conditions that we could use in the design of the application or interfaces to the customer. For instance, I had a feature to introduce a formula graphically, but I can only use very basic formulas in the latest release. In Classic UI, we have powerful formulas, but in Freedom UI, I am limited to direct files from the current screen. The only thing I miss is having all the features from Classic UI available in Freedom UI. For instance, managing duplicated records is a feature that we can easily use in Classic UI, but in Freedom UI I cannot merge contacts to resolve duplicates, which is not available yet.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The tool helps us take over accounts to review past opportunities and notes. One of its main advantages is associating stakeholders and activity with customer contacts, providing an overview for team members. Its most valuable feature is sharing information with team members. The tool's ability to associate a company contact with an opportunity is a good feature."

"The most valuable feature of Salesforce is its convenient way to book orders."

"The most valuable feature of the solution is the ability that the solution provides to store information related to our company's promotional campaigns."

"The most valuable feature of the solution is the user interface, which is very simple to use."

"It is a stable solution...It is a scalable solution."

"I can get live reports on our traffic every day. I log into the dashboard of Salesforce."

"It helps us reach a broader market or audience without sending individual emails."

"Salesforce helps to track and record the buying behavior of customers."

More Salesforce pros

"You can draw a video map or draw on a piece of paper and put it in creation using the designer tool."

"Service Creatio is a great tool in process automation."

"Our customers have seen value and efficiency using this solution."

Cons

"There's potential for further improvements to enhance the complexity of processes, especially for B2B evaluations and detailed negotiations."

"There's a big learning curve on Salesforce. You have to be a power user. HubSpot was easy to use. HubSpot walks you through what you need to do to make it a successful platform."

"Salesforce is not very user-friendly, and a person won't understand it unless proper training is provided."

"In order to use Salesforce, we have to have a tailor-made program. Because sometimes, mainly in the pharmaceutical sector, it's difficult to obtain the right layout without paying extra for a tailor-made system. This is something that Salesforce could improve."

"The tool needs to improve its UI."

"The product must provide more insights and analytics."

"The platform flow for the product could be better. It is cluttered with a lot of components."

"The tool must provide better reporting and dashboard capabilities."

More Salesforce cons

"The return material authorization should utilize no-code or low-code."

"The customer self-portal is not good. Service Creatio has a special capability for external customers and users to access the web portal, but we had to use third-party solutions developed by us."

"Despite me telling them that Service Creatio has many certifications to protect data, they chose on-premise, which has created issues, as they must be responsible for updates, upgrades, and new releases."

Pricing and Cost Advice

"Salesforce is expensive, and I rate it an eight out of ten."

"Salesforce's licensing costs are yearly. It is expensive."

"The tool is quite pricey compared to other products."

"We need to procure a separate license for every module."

"My company makes yearly payments towards the licensing costs attached to the solution. There is a need to pay extra charges apart from the licensing costs attached to the solution."

"The product is neither expensive nor cheap."

"The solution's pricing is competitive."

"Though Salesforce is more expensive than the other products on the market, it does provide you with more functionalities."

More Salesforce pricing and cost advice

Information not available

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Top Industries

By visitors reading reviews

Performing Arts

11%

Financial Services Firm

11%

Energy/Utilities Company

10%

Computer Software Company

10%

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about Salesforce?

The solution's analytics reporting features are quite good.

See all answers

What is your experience regarding pricing and costs for Salesforce?

I wasn't involved in the pricing, setup costs, or licensing costs for Salesforce.

See all answers

What needs improvement with Salesforce?

If there is anything I would improve about Salesforce, it would be customer service during the initial implementation, as our experience wasn't as smooth as hoped. I can't think of any specific fea...

See all answers

What do you like most about Service Creatio?

You can draw a video map or draw on a piece of paper and put it in creation using the designer tool.

See all answers

What needs improvement with Service Creatio?

See all answers

What advice do you have for others considering Service Creatio?

My advice for those looking to use Service Creatio is to have a clear understanding of what they need to solve with the tool. Many companies lack professionals who understand the requirements to im...

See all answers

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Compared 34% of the time

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Compared 23% of the time

Zendesk vs Service Creatio

Compared 23% of the time

Microsoft Dynamics CRM vs Service Creatio

Compared 20% of the time

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Product Reports

Buyer's Guide

Salesforce

July 2025

Download Salesforce product report

Buyer's Guide

CRM Customer Engagement Centers

August 2025

Download Service Creatio product report

Also Known As

No data available

bpm’online customer service, bpm’online service enterprise

Overview

Salesforce excels at CRM, offering analytics integration for ROI reporting and user-friendly customization. Automated ticket generation and intuitive features make it ideal for opportunity tracking, customer interaction management, and sales journey enhancement.

Salesforce is renowned for its comprehensive CRM functionalities, aiding businesses with dashboards, email campaigns, and seamless third-party integrations. It enhances sales processes by offering tools for opportunity management, customer interaction tracking, and efficient order booking. Flexibility and scalability make it suitable for promotional campaigns and improved business operations.

What are Salesforce's most important features?

Analytics Integration: Connects with analytics for ROI reporting.
User Customization: Offers user-friendly customization options.
Automated Ticketing: Provides automated ticket generation.
Intuitive Interface: Ensures ease of use for customers.
Opportunity Management: Helps in tracking and managing opportunities.

What benefits or ROI should users look for in reviews?

Enhanced Data Flow: Seamless third-party integrations improve data flow.
Sales Process Efficiency: Automates and enhances sales journey management.
Customization Flexibility: Adapts to changing business operations.
Campaign Management: Supports marketing functions with campaign analysis.
Order Management: Simplifies order booking and tracking.

Salesforce is implemented in industries for CRM, marketing activities, and customer information management. It supports sales pipeline tracking, business development, customer experience management, lead management, and sales process automation. Marketing is facilitated through campaign analysis and email campaigns, alongside customer interaction insights. Businesses use it for order management, prospecting, project management, and sales forecasting.

Salesforce

Intelligent service management platform to accelerate service delivery and customer delight

Service Creatio offers out-of-the-box processes based on industry best practices for medium and large organizations. Manage customer requests and automate service operations by following pre-defined processes for customer care excellence. Creatio recognized in Gartner 2016 Magic Quadrant for the CRM Customer Engagement Center, as well listed in Five Categories of The Gartner CRM Vendor Guide 2016 (SFA, Partner Relationship Management, Inside Sales and Customer Service Software).

Creatio

Sample Customers

Information Not Available

Health e(fx), People 2.0, Citilink, Dealer eProcess (DEP)

Buyer's Guide

Salesforce vs. Service Creatio

July 2025

Free Report: Salesforce vs. Service Creatio

Find out what your peers are saying about Salesforce vs. Service Creatio and other solutions. Updated: July 2025.

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We monitor all Customer Experience Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.