Salesforce vs Service Creatio comparison

Salesforce and Creatio are both solutions in the Customer Experience Management category. Salesforce is ranked #2 with an average rating of 7.9, while Creatio is ranked #15 with an average rating of 9.0. Salesforce holds a 8.3% mindshare in CEM, compared to Creatio’s 1.3% mindshare. Additionally, 89% of Salesforce users are willing to recommend the solution, compared to 100% of Creatio users who would recommend it.

Salesforce

Read 38 Salesforce reviews

423 Views
160 Comparison Views

89% willing to recommend

Service Creatio

Read 3 Service Creatio reviews

81 Views
27 Comparison Views

100% willing to recommend

Salesforce

Service Creatio

Comparison Buyer's Guide

Download the report

Executive Summary

We performed a comparison between Salesforce and Service Creatio based on real PeerSpot user reviews.

Find out in this report how the two Customer Experience Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed Salesforce vs. Service Creatio Report (Updated: June 2025).

Buyer's Guide

Salesforce vs. Service Creatio

June 2025

Download the complete report

Helped 859,129 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Salesforce

Ranking in Customer Experience Management

2nd

Average Rating

8.0

Reviews Sentiment

7.9

Number of Reviews

Ranking in other categories

No ranking in other categories

Service Creatio

Ranking in Customer Experience Management

15th

Average Rating

9.0

Reviews Sentiment

7.7

Number of Reviews

Ranking in other categories

CRM Customer Engagement Centers (11th)

Mindshare comparison

As of June 2025, in the Customer Experience Management category, the mindshare of Salesforce is 8.3%, up from 3.6% compared to the previous year. The mindshare of Service Creatio is 1.3%, up from 1.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Customer Experience Management

Featured Reviews

Alona Bean

Delivery Manager at a tech company with 51-200 employees

Automating processes saves time for strategic tasks and provides excellent support

One of the best features Salesforce offers is the ability to design custom workflow processes. This has reduced time significantly, saving hours of manual work since it is now automated via Salesforce. Automating manual processes has streamlined my work, allowing me to dedicate time to more important tasks instead of wasting time on manual data entry.

Read full review

Julio Falcon

IT-Director (CTO) at No Code Services

Customization and process automation enhance support operations, but interface consistency could improve

At this time, there is not specifically something to improve regarding Service Creatio, but a couple of years ago, Creatio started developing a new version called Freedom UI with new interfaces. The new interfaces are amazing, but we still have some features in Classic UI that we cannot use in Freedom UI. What we miss is having all features in Classic available in Freedom. Creatio works every three months to release new features, but they are taking too much time to make all those features available. We could use more time. There are a lot of business rules we can use in Classic UI, but we cannot use many of those business rules in the Freedom UI because of the different interfaces. We miss several kinds of business rules or conditions that we could use in the design of the application or interfaces to the customer. For instance, I had a feature to introduce a formula graphically, but I can only use very basic formulas in the latest release. In Classic UI, we have powerful formulas, but in Freedom UI, I am limited to direct files from the current screen. The only thing I miss is having all the features from Classic UI available in Freedom UI. For instance, managing duplicated records is a feature that we can easily use in Classic UI, but in Freedom UI I cannot merge contacts to resolve duplicates, which is not available yet.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The CRM feature is good. For me, it could be like tracking a customer's entire sales journey, and you can also record their buying behavior and make an effort to upsell on a larger scale."

"Salesforce is very easy to use, and anybody who is new to Salesforce can learn it very quickly."

"Salesforce helps to track and record the buying behavior of customers."

"Salesforce provides opportunity management, including stage management. It offers basic functions to categorize opportunities as lead, qualified, or committed. I can share these opportunities with my peers and managers."

"One of the best features Salesforce offers is the ability to design custom workflow processes."

"As a manager, the dashboard is valuable for me."

"We use Salesforce as a CRM, and sales-related activities like order management are done through Salesforce."

"The tool helps us take over accounts to review past opportunities and notes. One of its main advantages is associating stakeholders and activity with customer contacts, providing an overview for team members. Its most valuable feature is sharing information with team members. The tool's ability to associate a company contact with an opportunity is a good feature."

More Salesforce pros

"Our customers have seen value and efficiency using this solution."

"You can draw a video map or draw on a piece of paper and put it in creation using the designer tool."

"Service Creatio is a great tool in process automation."

Cons

"Though Salesforce's customer support is good, something is amiss with it. We faced some challenges in the ticket generation system, and I had to directly connect with our third-party vendor from whom we purchased the product."

"Salesforce needs to improve integrations. They need to integrate generative AI."

"When you click on the lightning interface, it opens a tab inside. It's like a browser within a browser. It should open in its browser tab."

"More understanding from the business standpoint will help Salesforce."

"Salesforce gives you a lot of messages, and you don't know what the messages mean."

"The most valuable feature for me in Salesforce is the reporting functionality."

"The solution could be more intuitive with regard to customization and navigation."

"The product must provide more insights and analytics."

More Salesforce cons

"The return material authorization should utilize no-code or low-code."

"The customer self-portal is not good. Service Creatio has a special capability for external customers and users to access the web portal, but we had to use third-party solutions developed by us."

"Despite me telling them that Service Creatio has many certifications to protect data, they chose on-premise, which has created issues, as they must be responsible for updates, upgrades, and new releases."

Pricing and Cost Advice

"My company makes yearly payments towards the licensing costs attached to the solution. There is a need to pay extra charges apart from the licensing costs attached to the solution."

"Salesforce is expensive, and I rate it an eight out of ten."

"I rate the product's price a six on a scale of one to ten, where one is extremely cheap, and ten is very expensive."

"The product is neither expensive nor cheap."

"It's medium-priced. It is cheaper than Tosca."

"The modules are too expensive."

"I looked at Salesforce for mobility purposes about five years ago, and the pricing was fairly competitive for mobile implementations at that time."

"The solution's pricing is competitive."

More Salesforce pricing and cost advice

Information not available

See which vendors are best for you

Use our free recommendation engine to learn which Customer Experience Management solutions are best for your needs.

See recommendations

859,129 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Financial Services Firm

12%

Computer Software Company

12%

Educational Organization

11%

Comms Service Provider

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about Salesforce?

The solution's analytics reporting features are quite good.

See all answers

What is your experience regarding pricing and costs for Salesforce?

Pricing is something I'm not directly involved with, as I'm just looking at the data competencies and how exactly things are running.

See all answers

What needs improvement with Salesforce?

There isn't a particular improvement I can mention at the moment, but I would like to return to the topic later.

See all answers

What do you like most about Service Creatio?

You can draw a video map or draw on a piece of paper and put it in creation using the designer tool.

See all answers

What needs improvement with Service Creatio?

See all answers

What advice do you have for others considering Service Creatio?

My advice for those looking to use Service Creatio is to have a clear understanding of what they need to solve with the tool. Many companies lack professionals who understand the requirements to im...

See all answers

Comparisons

Genesys Cloud CX vs Salesforce

Compared 31% of the time

Decagon vs Salesforce

Compared 27% of the time

Anthology Engage vs Salesforce

Compared 15% of the time

Freshdesk vs Salesforce

Compared 14% of the time

Qualtrics XM Platform vs Salesforce

Compared 12% of the time

More Salesforce Competitors

Salesforce Sales Cloud vs Service Creatio

Compared 59% of the time

Freshdesk vs Service Creatio

Compared 41% of the time

More Service Creatio Competitors

Product Reports

Buyer's Guide

Salesforce

May 2025

Download Salesforce product report

Buyer's Guide

CRM Customer Engagement Centers

June 2025

Download Service Creatio product report

Also Known As

No data available

bpm’online customer service, bpm’online service enterprise

Overview

Salesforce excels at CRM, offering analytics integration for ROI reporting and user-friendly customization. Automated ticket generation and intuitive features make it ideal for opportunity tracking, customer interaction management, and sales journey enhancement.

Salesforce is renowned for its comprehensive CRM functionalities, aiding businesses with dashboards, email campaigns, and seamless third-party integrations. It enhances sales processes by offering tools for opportunity management, customer interaction tracking, and efficient order booking. Flexibility and scalability make it suitable for promotional campaigns and improved business operations.

What are Salesforce's most important features?

Analytics Integration: Connects with analytics for ROI reporting.
User Customization: Offers user-friendly customization options.
Automated Ticketing: Provides automated ticket generation.
Intuitive Interface: Ensures ease of use for customers.
Opportunity Management: Helps in tracking and managing opportunities.

What benefits or ROI should users look for in reviews?

Enhanced Data Flow: Seamless third-party integrations improve data flow.
Sales Process Efficiency: Automates and enhances sales journey management.
Customization Flexibility: Adapts to changing business operations.
Campaign Management: Supports marketing functions with campaign analysis.
Order Management: Simplifies order booking and tracking.

Salesforce is implemented in industries for CRM, marketing activities, and customer information management. It supports sales pipeline tracking, business development, customer experience management, lead management, and sales process automation. Marketing is facilitated through campaign analysis and email campaigns, alongside customer interaction insights. Businesses use it for order management, prospecting, project management, and sales forecasting.

Salesforce

Intelligent service management platform to accelerate service delivery and customer delight

Service Creatio offers out-of-the-box processes based on industry best practices for medium and large organizations. Manage customer requests and automate service operations by following pre-defined processes for customer care excellence. Creatio recognized in Gartner 2016 Magic Quadrant for the CRM Customer Engagement Center, as well listed in Five Categories of The Gartner CRM Vendor Guide 2016 (SFA, Partner Relationship Management, Inside Sales and Customer Service Software).

Creatio

Sample Customers

Information Not Available

Health e(fx), People 2.0, Citilink, Dealer eProcess (DEP)

Buyer's Guide

Salesforce vs. Service Creatio

June 2025

Free Report: Salesforce vs. Service Creatio

Find out what your peers are saying about Salesforce vs. Service Creatio and other solutions. Updated: June 2025.

DOWNLOAD NOW

859,129 professionals have used our research since 2012.

See our Salesforce vs. Service Creatio report.

See our list of best Customer Experience Management vendors.

We monitor all Customer Experience Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.