Salesforce vs Service Creatio comparison

Salesforce and Creatio are both solutions in the Customer Experience Management category. Salesforce is ranked #3 with an average rating of 7.9, while Creatio is ranked #19 with an average rating of 9.0. Salesforce holds a 7.8% mindshare in CEM, compared to Creatio’s 1.1% mindshare. Additionally, 89% of Salesforce users are willing to recommend the solution, compared to 100% of Creatio users who would recommend it.

Salesforce

Read 37 Salesforce reviews

306 Views
165 Comparison Views

89% willing to recommend

Service Creatio

Read 2 Service Creatio reviews

49 Views
27 Comparison Views

100% willing to recommend

Salesforce

Service Creatio

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between Salesforce and Service Creatio based on real PeerSpot user reviews.

Find out in this report how the two Customer Experience Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed Salesforce vs. Service Creatio Report (Updated: April 2025).

Buyer's Guide

Salesforce vs. Service Creatio

April 2025

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Helped 850,028 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Salesforce

Ranking in Customer Experience Management

3rd

Average Rating

8.0

Reviews Sentiment

8.1

Number of Reviews

Ranking in other categories

No ranking in other categories

Service Creatio

Ranking in Customer Experience Management

19th

Average Rating

9.0

Reviews Sentiment

7.3

Number of Reviews

Ranking in other categories

CRM Customer Engagement Centers (11th)

Mindshare comparison

As of May 2025, in the Customer Experience Management category, the mindshare of Salesforce is 7.8%, up from 3.3% compared to the previous year. The mindshare of Service Creatio is 1.1%, up from 1.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Customer Experience Management

Featured Reviews

Alona Bean

Delivery Manager at a tech company with 51-200 employees

Automating processes saves time for strategic tasks and provides excellent support

One of the best features Salesforce offers is the ability to design custom workflow processes. This has reduced time significantly, saving hours of manual work since it is now automated via Salesforce. Automating manual processes has streamlined my work, allowing me to dedicate time to more important tasks instead of wasting time on manual data entry.

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Anatolii Vovniuk

Deputy Chief Information Officer, Head of Digital Strategy & Cybersecurity at Kyiv City Council

City governments improve service efficiency with automated workflow processes

The customer self-portal is not good. Service Creatio ( /products/service-creatio-reviews ) has a special capability for external customers and users to access the web portal, but we had to use third-party solutions developed by us. The design of the customer self-portal is quite bad, particularly the UI. It is not capable of integrating third-party identification systems like GEO, Per zone, or BankID for authorization of external users. It would be beneficial to have the possibility to easily build communication or interaction between different services with different instances of Service Creatio.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It is a stable solution...It is a scalable solution."

"The product is quite user-friendly."

"Salesforce works well with Talend."

"It helps us reach a broader market or audience without sending individual emails."

"Salesforce helps to track and record the buying behavior of customers."

"I can get live reports on our traffic every day. I log into the dashboard of Salesforce."

"It's mainly about the technology and how you identify objects in third-party systems. That's unique, and not many platforms have it."

"Salesforce is very easy to use, and anybody who is new to Salesforce can learn it very quickly."

More Salesforce pros

"Our customers have seen value and efficiency using this solution."

"You can draw a video map or draw on a piece of paper and put it in creation using the designer tool."

Cons

"There's a big learning curve on Salesforce. You have to be a power user. HubSpot was easy to use. HubSpot walks you through what you need to do to make it a successful platform."

"Creating new reports more easily within Salesforce and improving the ability to associate common names of companies, especially after acquisitions, would be beneficial. I would also like to understand the administrator who has control over the data. It would be helpful when you want to implement changes or escalate issues."

"One significant challenge is that the customized code by the consultant is not provided to us. This code is required for any changes, and we have to rely on the consultant for modifications."

"Salesforce could provide more alerts and more notifications."

"Though Salesforce's customer support is good, something is amiss with it. We faced some challenges in the ticket generation system, and I had to directly connect with our third-party vendor from whom we purchased the product."

"There have been occasional issues with multiple tickets being generated for the same incident."

"Our customers wants more enterprise-level capabilities. Currently, we specialize in Salesforce, but many customers want us to support other platforms like SAP."

"The solution could be more intuitive with regard to customization and navigation."

More Salesforce cons

"The customer self-portal is not good. Service Creatio has a special capability for external customers and users to access the web portal, but we had to use third-party solutions developed by us."

"The return material authorization should utilize no-code or low-code."

Pricing and Cost Advice

"Salesforce is overpriced."

"I looked at Salesforce for mobility purposes about five years ago, and the pricing was fairly competitive for mobile implementations at that time."

"The solution's pricing is competitive."

"It's a bit expensive compared to others."

"My company makes yearly payments towards the licensing costs attached to the solution. There is a need to pay extra charges apart from the licensing costs attached to the solution."

"Salesforce's licensing costs are yearly. It is expensive."

"The license is yearly."

"The modules are too expensive."

More Salesforce pricing and cost advice

Information not available

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Top Industries

By visitors reading reviews

Computer Software Company

14%

Financial Services Firm

14%

Educational Organization

12%

Comms Service Provider

11%

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about Salesforce?

The solution's analytics reporting features are quite good.

See all answers

What is your experience regarding pricing and costs for Salesforce?

Pricing is something I'm not directly involved with, as I'm just looking at the data competencies and how exactly things are running.

See all answers

What needs improvement with Salesforce?

There isn't a particular improvement I can mention at the moment, but I would like to return to the topic later.

See all answers

What do you like most about Service Creatio?

You can draw a video map or draw on a piece of paper and put it in creation using the designer tool.

See all answers

What needs improvement with Service Creatio?

See all answers

What advice do you have for others considering Service Creatio?

I would recommend improving the ease of building interactions between different installations of Service Creatio. The interactions would allow one service to start in one city and finish in another...

See all answers

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Compared 36% of the time

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Freshdesk vs Salesforce

Compared 13% of the time

Qualtrics XM Platform vs Salesforce

Compared 13% of the time

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Salesforce Sales Cloud vs Service Creatio

Compared 100% of the time

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Product Reports

Buyer's Guide

Salesforce

April 2025

Download Salesforce product report

Buyer's Guide

CRM Customer Engagement Centers

March 2025

Download Service Creatio product report

Also Known As

No data available

bpm’online customer service, bpm’online service enterprise

Overview

Salesforce excels at CRM, offering analytics integration for ROI reporting and user-friendly customization. Automated ticket generation and intuitive features make it ideal for opportunity tracking, customer interaction management, and sales journey enhancement.

Salesforce is renowned for its comprehensive CRM functionalities, aiding businesses with dashboards, email campaigns, and seamless third-party integrations. It enhances sales processes by offering tools for opportunity management, customer interaction tracking, and efficient order booking. Flexibility and scalability make it suitable for promotional campaigns and improved business operations.

What are Salesforce's most important features?

Analytics Integration: Connects with analytics for ROI reporting.
User Customization: Offers user-friendly customization options.
Automated Ticketing: Provides automated ticket generation.
Intuitive Interface: Ensures ease of use for customers.
Opportunity Management: Helps in tracking and managing opportunities.

What benefits or ROI should users look for in reviews?

Enhanced Data Flow: Seamless third-party integrations improve data flow.
Sales Process Efficiency: Automates and enhances sales journey management.
Customization Flexibility: Adapts to changing business operations.
Campaign Management: Supports marketing functions with campaign analysis.
Order Management: Simplifies order booking and tracking.

Salesforce is implemented in industries for CRM, marketing activities, and customer information management. It supports sales pipeline tracking, business development, customer experience management, lead management, and sales process automation. Marketing is facilitated through campaign analysis and email campaigns, alongside customer interaction insights. Businesses use it for order management, prospecting, project management, and sales forecasting.

Salesforce

Intelligent service management platform to accelerate service delivery and customer delight

Service Creatio offers out-of-the-box processes based on industry best practices for medium and large organizations. Manage customer requests and automate service operations by following pre-defined processes for customer care excellence. Creatio recognized in Gartner 2016 Magic Quadrant for the CRM Customer Engagement Center, as well listed in Five Categories of The Gartner CRM Vendor Guide 2016 (SFA, Partner Relationship Management, Inside Sales and Customer Service Software).

Creatio

Sample Customers

Information Not Available

Health e(fx), People 2.0, Citilink, Dealer eProcess (DEP)

Buyer's Guide

Salesforce vs. Service Creatio

April 2025

Free Report: Salesforce vs. Service Creatio

Find out what your peers are saying about Salesforce vs. Service Creatio and other solutions. Updated: April 2025.

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We monitor all Customer Experience Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.