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Salesforce Service Cloud vs Teamwork comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Salesforce Service Cloud
Average Rating
8.4
Reviews Sentiment
7.0
Number of Reviews
53
Ranking in other categories
CRM Customer Engagement Centers (2nd), Help Desk Software (4th), Knowledge Management Software (3rd), IT Alerting and Incident Management (6th)
Teamwork
Average Rating
8.4
Reviews Sentiment
7.6
Number of Reviews
3
Ranking in other categories
Project Management Software (22nd)
 

Mindshare comparison

Salesforce Service Cloud and Teamwork aren’t in the same category and serve different purposes. Salesforce Service Cloud is designed for CRM Customer Engagement Centers and holds a mindshare of 16.8%, up 15.8% compared to last year.
Teamwork, on the other hand, focuses on Project Management Software, holds 0.9% mindshare, down 1.2% since last year.
CRM Customer Engagement Centers
Project Management Software
 

Featured Reviews

ChanchalSaxena - PeerSpot reviewer
High scalability with good plugins and excellent customer visibility
The solution should improve: 1. Reports & dashboard - The product should be capable of delivering complex reports as per company requirements without the need for a Tableau license. 2. Einstein has limited capabilities, and it suggests the analysis by predefined algorithms - but in a practical scenario, businesses need to ask real-time questions, and AI products should be capable of delivering the exact answers. Generic answers may not be effective.
Ryan Beckstead - PeerSpot reviewer
A project management tool that helps to manage milestones and dependencies
We use the product to design online courses. It also helps us with media production and marketing.  Teamwork has made process management easier and much better. It is very robust and improves by making a lot of changes. It is easy to use and has lots of reports. The product is expensive. It needs…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most valuable feature of the solution is the traceability of actions."
"The strength lies in its ability to work cohesively with other systems, creating a centralized hub that enhances efficiency and collaboration across various functionalities within our organization."
"We use Salesforce Service Cloud for lead management and opportunity management."
"Salesforce Service Cloud is a user-friendly and flexible CRM tool that provides good accessibility and security."
"Salesforce accelerates time to market and streamlines workflows through automation. Integrating with other software systems, such as HR or ERP platforms, allows for seamless data exchange and enhances efficiency."
"The solution is a great product. It's hosted on a platform that offers various features, such as email, social media, phone calls, and chatbots. You can connect with customers through any of these channels."
"It’s feasible to configure the platform according to the specific processes utilised. Customization of the platform could be carried out based on the techniques we employ."
"The three major pillars of Salesforce Service Cloud are the SSL, Chatter, and the Dispatcher Console, which routes calls to the technicians."
"Teamwork has made process management easier and much better. It is very robust and improves by making a lot of changes. It is easy to use and has lots of reports."
"It is a very stable solution...The initial setup of Teamwork is easy."
"The setup was very easy. Deployment was very fast for us. We started using it within two weeks."
 

Cons

"The product's high price is an area of concern where improvements are required."
"The integrations with other solutions can be improved."
"There are some issues with backend connectivity in Salesforce Service Cloud."
"Since customization can increase the cost from an implementation standpoint, we focus on showcasing Service Cloud's built-in features and possibilities."
"Knowledge Management platform could use some intelligence improvements. Data mining techniques for recommending the most relevant knowledge articles would be beneficial. Currently, that selection process is more administrative. AI could be used here."
"The support team is limited and does not typically go above and beyond like some companies. Unless you have premium support, assistance is restricted."
"The governor limits are a troubling feature of Salesforce"
"The solution’s user interface could be improved and enhanced."
"The product is expensive. It needs to have a more robust and customizable calendar."
"The screen sharing provided by the solution can be a challenge to a user. Screen sharing is an area that needs improvement in the solution."
"The product could be improved with more integrations and a mobile app."
 

Pricing and Cost Advice

"We pay a yearly licensing fee for Salesforce Service Cloud, which is expensive."
"The price of the solution depends on how many users need access to it"
"Salesforce Service Cloud is a highly expensive solution"
"Salesforce is very cost-effective."
"Salesforce is not a cheap product. It can be expensive."
"The product is expensive. There is a need to make yearly payments towards the licensing costs attached to the product."
"Only enterprise businesses can afford the solution, and small companies cannot afford it."
"Salesforce Service Cloud is expensive. I worked with ExactTarget over five years ago, and it was quite pricey then. Not everyone could afford it. Salesforce has different tiers for different kinds of users. It's expensive considering their features and services, but they offer best-in-class solutions."
"We negotiate on pricing since we are a long-term user."
"My company makes annual payments towards the licensing costs of the solution."
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Top Industries

By visitors reading reviews
Financial Services Firm
17%
Computer Software Company
11%
Manufacturing Company
9%
Performing Arts
7%
Computer Software Company
14%
Financial Services Firm
13%
Educational Organization
11%
University
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What is your experience regarding pricing and costs for Salesforce Service Cloud?
The approximate licensing costs for Salesforce Service Cloud are around three hundred dollars a year per user.
What needs improvement with Salesforce Service Cloud?
The pricing of Salesforce Service Cloud is expensive compared to other solutions like our current SAP CRM ( /products/sap-crm-reviews ), which is much cheaper.
What is your primary use case for Salesforce Service Cloud?
I used Salesforce Service Cloud ( /products/salesforce-service-cloud-reviews ) for our sales agents to track visits, gather feedback from customers, and capture orders.
What do you like most about Teamwork Projects?
Teamwork has made process management easier and much better. It is very robust and improves by making a lot of changes. It is easy to use and has lots of reports.
What needs improvement with Teamwork Projects?
The product is expensive. It needs to have a more robust and customizable calendar.
What is your primary use case for Teamwork Projects?
We use the product to design online courses. It also helps us with media production and marketing.
 

Also Known As

Service Cloud
No data available
 

Overview

 

Sample Customers

Stanley Black & Decker, Coca-Cola, Activision, Wells Fargo, Spotify, Aldo, Philips, The Red Cross, Blue Shield of California, Sprouts Farmers Market, Direct Energy Solar, Inspirato, Kiva
PayPal, eBay, Disney, Forbes, Microsoft studios, Spotify Vevo, Lenovo, HP, Honda
Find out what your peers are saying about Microsoft, Salesforce, ServiceNow and others in CRM Customer Engagement Centers. Updated: July 2025.
861,803 professionals have used our research since 2012.