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Salesforce Platform vs Zoho Creator comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Sep 18, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.9
Salesforce Platform enhances efficiency, increases revenue, reduces time on data management, and improves sales effectiveness for companies.
Sentiment score
3.6
Zoho Creator offers cost-effective solutions by replacing expensive software, saving labor costs, and improving data processing for financial benefits.
Salesforce saved about 40% to 50% of my time by allowing me to manage and maintain client data and account progress.
I have seen a return on investment with Zoho Creator because we eliminated a point of sale software that was charging us 5 lakhs per year across all 26 malls.
Using Zoho Creator is affordable for my business as it helps save time.
When considering overall cost-effectiveness and return on investment (ROI), I find that Zoho Creator is beneficial due to the solutions it offers.
 

Customer Service

Sentiment score
6.7
Salesforce Platform customer service is generally satisfactory, though response time and quality vary among users, with some relying on external support.
Sentiment score
5.0
Zoho Creator's customer service is responsive and effective, but complex issues and email responses can experience delays.
I would rate the technical support 10 out of 10 because they provide excellent assistance.
I would rate technical support as a nine on a scale of 1 to 10.
If a remote session is needed, they provide immediate help.
 

Scalability Issues

Sentiment score
7.7
Salesforce Platform scales effectively for varying user counts and business needs, supporting customization with manageable challenges.
Sentiment score
5.6
Zoho Creator's flexibility handles varying user needs but faces challenges with large data and rising costs.
Salesforce's scalability was not a problem.
Salesforce Platform is absolutely scalable for us.
We are using it globally in thirty countries.
When my customers' needs are growing, Zoho Creator is able to adapt to these growing needs because it's a build-it-yourself application.
We cannot manage big data efficiently, struggling with managing 50K records or updating records from one to another due to issues such as runtime errors and API call limitations.
While every Zoho application has limitations in accessibility and certain functionalities, we often manage to create effective alternatives for clients.
 

Stability Issues

Sentiment score
8.0
Salesforce Platform is stable and reliable, with occasional slowness, minimal issues, and excellent communication for maintenance downtime.
Sentiment score
6.2
Zoho Creator is stable and reliable, scoring high ratings despite minor issues, with improvements in the latest version.
On occasion, we had to log in and out frequently, open tickets with our IT team for account reconfiguration, or request permissions to access the system.
We have never had any problems with it.
Sometimes the system is stuck when many users are using it.
You can't rely on any software in business if it's not going to be stable and reliable.
Offering versatile flexibility for various integrations, such as WhatsApp and email API integration.
I have created many ERP solutions on Zoho Creator, and they are all working reliably with maintained data integrity.
 

Room For Improvement

Salesforce Platform requires improvements in reporting, integration, user interface, pricing, and smoother transition between Classic and Lightning.
Zoho Creator needs UI and UX improvement, better integration, customization options, and enhanced performance for large datasets and automations.
Salesforce could improve by adding more capabilities to the dashboard, such as additional fields for more filters and more control over what I would like to see.
Salesforce could improve by offering AI features or functionalities to help business decision-makers analyze business history, suggest forward strategies, and participate in events.
Using AI extensively to make the platform easier to use would also be beneficial.
In terms of scalability, there are certain limitations if the data volume is large due to execution limits.
I want to see improvements in Zoho Creator focusing on AI capabilities because there currently seems to be very little AI usage in Zoho compared to the advancements in other software.
Improvement could come from the ability to implement and create custom dashboards or subforms in Zoho Creator.
 

Setup Cost

Salesforce Platform is costly for smaller clients but offers value through comprehensive features, yet alternatives may provide better ROI.
Zoho Creator offers diverse subscription-based pricing, starting at INR 480 per user/month, potentially costly for larger user bases.
Salesforce Platform may be on the expensive side.
Zoho offers customizable pricing options, such as Zoho One, which provides access to all 40 applications for 1250.
For INR, the standard cost is 480 per month, the professional tier is around 1,200, and the enterprise level is 1,500, based on the subscription level per user for Zoho Creator.
Pricing is a little on the higher side for the Indian market, especially for mid-sized and small-sized companies with 30 to 40 users.
 

Valuable Features

Salesforce Platform provides customizable, scalable CRM solutions with robust integrations, automation, reporting, and a user-friendly interface for efficient data management.
Zoho Creator offers flexible custom app development with low-code interface, extensive customization, strong integration, and multi-layered security features.
This integration allows us to manage customers from all aspects in one place, providing a clear view.
Salesforce offers control over the opportunities to see where we are and gives me high-level dashboards on each opportunity stage.
The most valuable features of Salesforce are its level of customization and integration.
For analytics, we employ two tools: Zoho Creator itself and Zoho Analytics, where we can use SQL queries to fetch data from multiple platforms.
We can generate QR codes for free, whereas in CRM, QR generation requires external purchases.
The most valuable feature of Zoho Creator is that we can easily create applications because there is 360-degree flexibility available.
 

Categories and Ranking

Salesforce Platform
Ranking in Rapid Application Development Software
5th
Ranking in Low-Code Development Platforms
6th
Average Rating
8.2
Reviews Sentiment
6.9
Number of Reviews
96
Ranking in other categories
PaaS Clouds (9th), Mobile Development Platforms (2nd), No-Code Development Platforms (2nd)
Zoho Creator
Ranking in Rapid Application Development Software
14th
Ranking in Low-Code Development Platforms
9th
Average Rating
8.6
Reviews Sentiment
6.2
Number of Reviews
32
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of September 2025, in the Rapid Application Development Software category, the mindshare of Salesforce Platform is 5.9%, up from 5.7% compared to the previous year. The mindshare of Zoho Creator is 1.0%, up from 1.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Rapid Application Development Software Market Share Distribution
ProductMarket Share (%)
Salesforce Platform5.9%
Zoho Creator1.0%
Other93.1%
Rapid Application Development Software
 

Featured Reviews

Yasser_Anter - PeerSpot reviewer
Has customization and integration capabilities which increase efficiency
Salesforce could improve by offering AI features or functionalities to help business decision-makers analyze business history, suggest forward strategies, and participate in events. The previous version had a complicated interface where multiple pages and data entries were required, which was not pleasant for sales teams or business users. Also, deploying Salesforce took a long time, about four to five months, which is not ideal for any business.
VishalKumar7 - PeerSpot reviewer
User experience metadata and workflow customization have been streamlined
The creator needs improvement; for instance, if I create a widget that has dynamic data, it cannot get published. When we publish a page that contains a widget, dynamic data does not appear. That is the problem with Zoho Creator, so it needs improvement. The portal user aspect is also costly; for example, purchasing 250 portal users can be expensive for clients who require them monthly. It creates a financial burden similar to how customer logins on e-commerce websites such as Flipkart or Amazon are generally free. Thus, Zoho Creator needs to offer free access for all portal users as they are essential for the application's usage. In Zoho Creator, we cannot work on UI customization as expected; if I want an application resembling a Figma design, there are limitations on UI changes.
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Top Industries

By visitors reading reviews
Financial Services Firm
11%
Computer Software Company
10%
Government
10%
Manufacturing Company
10%
Computer Software Company
16%
Financial Services Firm
11%
Comms Service Provider
9%
Educational Organization
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business38
Midsize Enterprise26
Large Enterprise38
By reviewers
Company SizeCount
Small Business21
Midsize Enterprise4
Large Enterprise7
 

Questions from the Community

How would you choose between Microsoft PowerApps and Salesforce Platform?
I think it depends on your use case. If your organization uses Microsoft Enterprise products, PowerApps will work better in your environment. Similarly, if you have a Salesforce integration in pla...
How does Salesforce Platform compare with Azure?
Microsoft’s Windows Azure platform is not easy or intuitive to deploy. The difficulty will be impacted by the type of application that you are trying to use the platform to build. Organizations tha...
Do you build applications using low-code or pro-code builders on Salesforce Platform?
At my organization, we have only used Salesforce Platform's low-code builder. The reason for this is not because we do not like the pro-code option, but because we do not see the need of using it, ...
What do you like most about Zoho Creator?
The deployment process is quite straightforward.
What is your experience regarding pricing and costs for Zoho Creator?
The pricing depends on business requirements. Zoho offers customizable pricing options, such as Zoho One, which provides access to all 40 applications for 1250. For small-scale companies, it might ...
What needs improvement with Zoho Creator?
My impression of Zoho Creator's dynamic form builder is that it's pretty good. The downside is that it looks very functional but not always the prettiest looking app. If you're building something t...
 

Also Known As

Salesforce1, Force.com, Salesforce App Cloud
No data available
 

Overview

 

Sample Customers

ADP
Estate Crush Winery, Integra Services, Avidpays, Napa Valley Film Festival, Marionnaud, The Institute of Hormonal Health, Stone Tapert
Find out what your peers are saying about Salesforce Platform vs. Zoho Creator and other solutions. Updated: July 2025.
867,299 professionals have used our research since 2012.