Salesforce Platform and Zoho Creator are leading application-building platforms. Salesforce seems to have the upper hand due to its extensive customization options, despite Zoho Creator's simplicity and cost efficiency.
Features: Salesforce Platform offers extensive customization options, complex operation support, and robust analytics. Zoho Creator features user-friendly interfaces, quick application development, and cost-effective functionality.
Room for Improvement: Salesforce requires improvements in integration complexity, a steep learning curve, and better scalability. Zoho Creator needs enhanced customer support, improved scalability, and more advanced customization options.
Ease of Deployment and Customer Service: Salesforce Platform faces a challenging deployment process but has strong customer support. Zoho Creator is easier to deploy but lacks satisfactory customer service.
Pricing and ROI: Salesforce Platform has higher setup costs with an ROI that justifies the investment over time. Zoho Creator offers lower setup costs and an acceptable ROI, making it attractive to smaller businesses.
Salesforce saved about 40% to 50% of my time by allowing me to manage and maintain client data and account progress.
I have seen a return on investment with Zoho Creator because we eliminated a point of sale software that was charging us 5 lakhs per year across all 26 malls.
Using Zoho Creator is affordable for my business as it helps save time.
When considering overall cost-effectiveness and return on investment (ROI), I find that Zoho Creator is beneficial due to the solutions it offers.
I would rate the technical support 10 out of 10 because they provide excellent assistance.
I would rate technical support as a nine on a scale of 1 to 10.
If a remote session is needed, they provide immediate help.
Salesforce's scalability was not a problem.
Salesforce Platform is absolutely scalable for us.
We are using it globally in thirty countries.
When my customers' needs are growing, Zoho Creator is able to adapt to these growing needs because it's a build-it-yourself application.
We cannot manage big data efficiently, struggling with managing 50K records or updating records from one to another due to issues such as runtime errors and API call limitations.
While every Zoho application has limitations in accessibility and certain functionalities, we often manage to create effective alternatives for clients.
On occasion, we had to log in and out frequently, open tickets with our IT team for account reconfiguration, or request permissions to access the system.
We have never had any problems with it.
Sometimes the system is stuck when many users are using it.
You can't rely on any software in business if it's not going to be stable and reliable.
Offering versatile flexibility for various integrations, such as WhatsApp and email API integration.
Salesforce could improve by adding more capabilities to the dashboard, such as additional fields for more filters and more control over what I would like to see.
Salesforce could improve by offering AI features or functionalities to help business decision-makers analyze business history, suggest forward strategies, and participate in events.
Using AI extensively to make the platform easier to use would also be beneficial.
In terms of scalability, there are certain limitations if the data volume is large due to execution limits.
I want to see improvements in Zoho Creator focusing on AI capabilities because there currently seems to be very little AI usage in Zoho compared to the advancements in other software.
Improvement could come from the ability to implement and create custom dashboards or subforms in Zoho Creator.
Salesforce Platform may be on the expensive side.
Zoho offers customizable pricing options, such as Zoho One, which provides access to all 40 applications for 1250.
For INR, the standard cost is 480 per month, the professional tier is around 1,200, and the enterprise level is 1,500, based on the subscription level per user for Zoho Creator.
Pricing is a little on the higher side for the Indian market, especially for mid-sized and small-sized companies with 30 to 40 users.
This integration allows us to manage customers from all aspects in one place, providing a clear view.
Salesforce offers control over the opportunities to see where we are and gives me high-level dashboards on each opportunity stage.
The most valuable features of Salesforce are its level of customization and integration.
For analytics, we employ two tools: Zoho Creator itself and Zoho Analytics, where we can use SQL queries to fetch data from multiple platforms.
We can generate QR codes for free, whereas in CRM, QR generation requires external purchases.
The most valuable feature of Zoho Creator is that we can easily create applications because there is 360-degree flexibility available.
| Product | Market Share (%) |
|---|---|
| Salesforce Platform | 5.9% |
| Zoho Creator | 1.0% |
| Other | 93.1% |
| Company Size | Count |
|---|---|
| Small Business | 38 |
| Midsize Enterprise | 26 |
| Large Enterprise | 38 |
| Company Size | Count |
|---|---|
| Small Business | 18 |
| Midsize Enterprise | 4 |
| Large Enterprise | 6 |
Salesforce Platform is a tool that provides application building with open application programming interfaces (APIs), integration tools, back-end services, starter templates, and developer environments. With a low-code interface, users are able to build applications and benefit from automated processes. The product helps customers to increase work productivity and save on IT costs through efficient, easy-to-understand, methods for creating applications.
Salesforce Platform allows companies to build and operate intelligent applications at scale and share them with employees and customers in real time. The tool secures companies' data while connecting and synchronizing it simultaneously across their Customer 360 accounts. The main components of the product are:
Salesforce Platform Features
Also referred to as a “drag and drop app builder," this solution offers various features for customers to create intelligent applications and build personalized services for clients, partners, and employees within the apps.
Salesforce Platform Benefits
The benefits of using Salesforce Platform include:
Reviews from Real Users
A vice president at a healthcare company values Salesforce Platform because it is flexible and user-friendly with helpful pre-built schemas.
Peter G., a senior technical consultant at a tech services company, rates Salesforce Platform highly because it is intuitive, quite easy to learn, and stores all kinds of relevant sales information.
Zoho Creator is a web-based platform that lets everyone build custom business applications without any prior technical knowledge
Zoho Creator offers a first of its kind drag-n-drop interface to create tables/forms, design, schedule workflows and perform a variety of automated actions.
Zoho Creator's powerful tools for data collection and management, analysis, reporting and collaboration make it the smart choice for small to large organizations to run their business online, without any additional costs, infrastructure, or software.
Zoho Creator is used by more than 400,000 users and 100,000+ apps have been already created. Don't let complex looking workflows and business rules scare you.
Zoho Creator is completely non-programmer friendly. Use the intuitive and feature-rich platform to build your custom database applications. Just write your business rules and let the software handle deployment and hosting. You can create your own forms/tables afresh or import data from standard formats (.xls .csv .mdb) and get your database application online within minutes, really!
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