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Salesforce Platform vs Tricentis Tosca comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.9
Salesforce Platform enhances efficiency, increases revenue, reduces time on data management, and improves sales effectiveness for companies.
Sentiment score
6.9
Tricentis Tosca offers positive ROI through quick test automation, benefiting agile environments by reducing testing time and costs.
Salesforce saved about 40% to 50% of my time by allowing me to manage and maintain client data and account progress.
Tasks that typically take ten hours are reduced to two to three hours, representing a threefold productivity gain.
 

Customer Service

Sentiment score
6.7
Salesforce Platform customer service is generally satisfactory, though response time and quality vary among users, with some relying on external support.
Sentiment score
6.8
Tricentis Tosca's customer service is efficient and knowledgeable, though some users experience delays and desire process improvements.
My experience has been positive; their response to emails or phone calls in tech support is fast, usually between eight to ten hours.
Response through chat has been replaced by chatbots, which has impacted the experience.
There is no way to mark the importance or criticality of incidents when creating them.
 

Scalability Issues

Sentiment score
7.7
Salesforce Platform scales effectively for varying user counts and business needs, supporting customization with manageable challenges.
Sentiment score
7.3
Tricentis Tosca is praised for scalability, effectively managing concurrent tests and meeting enterprise requirements despite some cost challenges.
Salesforce's scalability was not a problem.
Salesforce Platform is absolutely scalable for us.
We are using it globally in thirty countries.
It covers a breadth of applications and products, demonstrating excellent scalability that I have seen in reality.
Scalability is excellent with Tricentis Tosca.
 

Stability Issues

Sentiment score
8.0
Salesforce Platform is stable and reliable, with occasional slowness, minimal issues, and excellent communication for maintenance downtime.
Sentiment score
7.4
Tricentis Tosca is generally stable, with minor errors, and users highly rate its reliable automated testing capabilities.
On occasion, we had to log in and out frequently, open tickets with our IT team for account reconfiguration, or request permissions to access the system.
We have never had any problems with it.
Sometimes the system is stuck when many users are using it.
For performance and stability, Tricentis Tosca deserves a 10 out of 10.
The stability of Tricentis Tosca is rated ten out of ten. It is very stable.
I find stability issues when using the Vision AI feature; Tricentis Tosca is not very stable.
 

Room For Improvement

Salesforce Platform requires improvements in reporting, integration, user interface, pricing, and smoother transition between Classic and Lightning.
Tricentis Tosca struggles with upgrades, high costs, mobile testing difficulties, and requires improvements in AI, UI, and reporting.
Salesforce could improve by adding more capabilities to the dashboard, such as additional fields for more filters and more control over what I would like to see.
Salesforce could improve by offering AI features or functionalities to help business decision-makers analyze business history, suggest forward strategies, and participate in events.
Using AI extensively to make the platform easier to use would also be beneficial.
Moving to a cloud-based application rather than a desktop one could improve Tosca.
The Vision AI implementation works very slowly, affecting the speed of our work.
If a button in an application changes, Tricentis Tosca should be smart enough to detect the change and still execute the script seamlessly.
 

Setup Cost

Salesforce Platform is costly for smaller clients but offers value through comprehensive features, yet alternatives may provide better ROI.
Tricentis Tosca's pricing is high, appealing to large enterprises with flexible licensing, though costly for smaller companies.
Salesforce Platform may be on the expensive side.
The pricing for Tricentis Tosca is extremely high, and I rate it as ten in terms of expense.
A yearly license costs around 20,000 euros.
For enterprise customers, the cost is manageable because it provides solutions for multiple applications they want to automate.
 

Valuable Features

Salesforce Platform provides customizable, scalable CRM solutions with robust integrations, automation, reporting, and a user-friendly interface for efficient data management.
Tricentis Tosca offers model-based automation, scriptless testing, drag-and-drop functionality, and AI optimization, enhancing ease of use and integration.
This integration allows us to manage customers from all aspects in one place, providing a clear view.
Salesforce offers control over the opportunities to see where we are and gives me high-level dashboards on each opportunity stage.
The most valuable features of Salesforce are its level of customization and integration.
It allows for drag-and-drop functionality and demo automation in SAP-based applications, which can be challenging with other automation tools.
The most useful features of Tricentis Tosca include API scanning, basic web application automation, and data validation capabilities.
The modular approach reduces scripting effort by at least fifty percent, which significantly cuts down on the script development time.
 

Categories and Ranking

Salesforce Platform
Average Rating
8.2
Reviews Sentiment
6.9
Number of Reviews
96
Ranking in other categories
PaaS Clouds (10th), Mobile Development Platforms (2nd), Rapid Application Development Software (5th), Low-Code Development Platforms (7th), No-Code Development Platforms (2nd)
Tricentis Tosca
Average Rating
8.2
Reviews Sentiment
6.7
Number of Reviews
112
Ranking in other categories
Service Virtualization (1st), Functional Testing Tools (1st), Mobile App Testing Tools (1st), Regression Testing Tools (1st), API Testing Tools (3rd), Test Automation Tools (1st)
 

Featured Reviews

Sharmila-K - PeerSpot reviewer
Integration processes improve but scripting requires effort
The updates, pricing part, and upgrades to the products are some of the most valuable features with the Salesforce Platform.With the Salesforce Platform, I have minimal experience of approximately one and a half years. I get minimal exposure, once every three or two months, especially during holidays. The Salesforce Platform is connected to the cloud, which is beneficial. When it is integrated with different tools such as Microsoft BI Analytics, it helps us analyze much better. Currently, the integration itself is tricky as we have to use extensive scripting. It should be more of a plug-in and use solution. That is the only issue I see, but otherwise, I appreciate it.
PrabhuKrishnamoorthy - PeerSpot reviewer
Has transformed testing by reducing scripting effort and enhancing productivity with advanced features
The self-healing feature of Tricentis Tosca needs significant improvement. Currently, it is static and not dynamic. For example, if a button in an application changes, Tricentis Tosca should be smart enough to detect the change and still execute the script seamlessly. Improvements are needed to ensure it responds dynamically to changes in the application.
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Top Industries

By visitors reading reviews
Financial Services Firm
11%
Government
10%
Manufacturing Company
9%
Computer Software Company
9%
Computer Software Company
13%
Manufacturing Company
13%
Financial Services Firm
12%
Retailer
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business38
Midsize Enterprise26
Large Enterprise38
By reviewers
Company SizeCount
Small Business22
Midsize Enterprise24
Large Enterprise72
 

Questions from the Community

How would you choose between Microsoft PowerApps and Salesforce Platform?
I think it depends on your use case. If your organization uses Microsoft Enterprise products, PowerApps will work better in your environment. Similarly, if you have a Salesforce integration in pla...
How does Salesforce Platform compare with Azure?
Microsoft’s Windows Azure platform is not easy or intuitive to deploy. The difficulty will be impacted by the type of application that you are trying to use the platform to build. Organizations tha...
Do you build applications using low-code or pro-code builders on Salesforce Platform?
At my organization, we have only used Salesforce Platform's low-code builder. The reason for this is not because we do not like the pro-code option, but because we do not see the need of using it, ...
How does Micro Focus UFT One compare to Tricentis Tosca?
We reviewed MicroFocus UFT One but ultimately chose to use Tricentis Tosca because we needed API testing. MicroFocus UFT is a performance and functional testing tool. We tested it, and it was well...
How does Tricentis Tosca compare with Worksoft Certify?
Tosca fulfills our business needs better because it is an end-to-end solution across technologies. We like that it is scriptless, so even non-experienced staff can use it. To put it simply, with To...
What do you like most about Tricentis Tosca?
For beginners, the product is good, especially for those who are interested in the quality side of software testing.
 

Also Known As

Salesforce1, Force.com, Salesforce App Cloud
Orchestrated Service Virtualization
 

Overview

 

Sample Customers

ADP
HBO, AMEX, BMW Group, ING, Bosch, Austrian Airlines, Deutsche Bank, Henkel, Allianz, Bank of America, UBS, Orange, Siemens, Swiss Re, Vodafone
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