Try our new research platform with insights from 80,000+ expert users

Salesforce Marketing Cloud vs Teradata comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jul 27, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.6
Users find positive ROI with Salesforce Marketing Cloud's enhanced marketing, despite challenges in direct measurement; automation and personalization aid satisfaction.
Sentiment score
8.1
Teradata boosts analytics speed over 100%, enhancing customer service and satisfaction, with high ROI and user approval.
I have seen some return on investment with Salesforce Marketing Cloud through features such as reporting, automation, and Journey parts that save resources.
 

Customer Service

Sentiment score
6.6
Salesforce Marketing Cloud's support varies by license, with responsive service but inconsistent performance and potential additional charges.
Sentiment score
7.1
Teradata's customer service is praised for expertise but criticized for delays, with ratings ranging from 6 to 10 out of 10.
When facing technical issues such as coding, they provide valuable suggestions for my developer team.
I have communicated with the technical support of Salesforce Marketing Cloud and would give them a rating of 9.5 since they have resolved my issues most of the time and are quite responsive.
Customer support could be improved, especially for new features.
The technical support from Teradata is quite advanced.
Customer support is very good, rated eight out of ten under our essential agreement.
 

Scalability Issues

Sentiment score
7.7
Salesforce Marketing Cloud is scalable, ideal for large enterprises, integrating well but may be cost-prohibitive for smaller companies.
Sentiment score
7.4
Teradata is praised for its scalability, speed, and flexibility, despite some complexity and cost challenges in cloud environments.
On a scale of one to ten, I rate its scalability at 9.5.
When more branches are opened for a dealer, or when the vehicle manufacturing company implements the software nationwide, the application needs to handle many changes and business rules smoothly.
Not everyone can use Salesforce Marketing Cloud unless they have some exposure to the platform and understand how it works, which informed my scalability rating.
This expansion can occur without incurring downtime or taking systems offline.
Scalability is complex as you need to purchase a license and coordinate with Teradata for additional disk space and CPU.
 

Stability Issues

Sentiment score
8.1
Salesforce Marketing Cloud is highly stable and reliable, managing large data well, with users rating it 8-9 out of 10.
Sentiment score
8.4
Teradata excels in stability with minimal downtime, robust architecture, 99.9% uptime, and reliable performance, despite minor large dataset issues.
Salesforce Marketing Cloud is highly stable.
The maximum downtime I faced was about two to three hours.
I find the stability to be almost a ten out of ten.
The workload management and software maturity provide a reliable system.
 

Room For Improvement

Salesforce Marketing Cloud needs improvements in error handling, UI, integrations, pricing, customization, documentation, performance, and feature accessibility.
Teradata users seek better transaction processing, enhanced scalability, modern interface, cloud focus, advanced analytics, and improved support and documentation.
It takes the default language and doesn't accept custom language specifications, which creates discomfort in certain scenarios.
There are inaccuracies in how AgentForce retrieves information or interprets data.
We cannot debug the AM Script or SSJS code, which makes code debugging manual.
Unlike SQL and Oracle, which have in-built replication capabilities, we don't have similar functionality with Teradata.
 

Setup Cost

Salesforce Marketing Cloud is expensive but valued by Fortune 500 companies for its comprehensive marketing capabilities despite cheaper alternatives.
Teradata's high cost is justified by its superior performance, competitive total ownership costs, and flexible pricing models.
The pricing is around $10,000 per annum per user.
Initially, it may seem expensive compared to similar cloud databases, however, it offers significant value in performance, stability, and overall output once in use.
Teradata is much more expensive than SQL, which is well-performed and cheaper.
 

Valuable Features

Salesforce Marketing Cloud enhances engagement and efficiency with automation, integration, content management, analytics, and personalization across platforms.
Teradata offers efficient, scalable data management with fast query performance, robust security, automation, and cloud flexibility for businesses.
The feature of Salesforce Marketing Cloud that has had the largest impact on improving my campaign outcomes is the recent WhatsApp integration, which allows Salesforce to connect with subscribers through different channels such as SMS, email, or WhatsApp.
The automation features, including AI Copilot actions, enhance functionality by providing information via chatbots as a substitute for physical representatives.
The most valuable features of Salesforce Marketing Cloud include the timely alerts and notification systems, which greatly enhance communication not only with customers but also within dealerships.
The data mover is valuable over the last two years as it allows us to achieve data replication to our disaster recovery systems.
 

Categories and Ranking

Salesforce Marketing Cloud
Ranking in Marketing Management
1st
Average Rating
8.4
Reviews Sentiment
7.3
Number of Reviews
59
Ranking in other categories
Social CRM (2nd), Marketing Automation (1st), Social Media Management Solutions (2nd)
Teradata
Ranking in Marketing Management
6th
Average Rating
8.2
Reviews Sentiment
7.0
Number of Reviews
76
Ranking in other categories
Customer Experience Management (6th), Backup and Recovery (20th), Data Integration (15th), Relational Databases Tools (8th), Data Warehouse (3rd), BI (Business Intelligence) Tools (9th), Cloud Data Warehouse (4th)
 

Mindshare comparison

As of August 2025, in the Marketing Management category, the mindshare of Salesforce Marketing Cloud is 16.9%, up from 16.9% compared to the previous year. The mindshare of Teradata is 3.3%, up from 2.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Marketing Management
 

Featured Reviews

Napitch K - PeerSpot reviewer
Integration challenges impact workflow efficiency
The features of Salesforce Marketing Cloud that I have found most valuable are the Journey Builder and Flow. These capabilities are valuable because they make managing automation easy. Automating customer journeys saves time when scheduling content through every channel, and we can set the automation in advance when planning marketing content. The AI-powered tools such as Salesforce Datorama and Einstein save time and have an impact on marketing strategy decisions for my customers. I have noticed a positive impact from Salesforce Marketing Cloud through customer feedback. For example, a customer mentioned after project completion that it had a significant impact on their marketing team by eliminating the need to hire additional staff for marketing content and planning.
RajeshKumar25 - PeerSpot reviewer
Harnessing advanced parallelism for top performance while embracing cloud trends
Teradata is primarily used for data warehousing across all customers. My clients have built-in applications that use Teradata, and their use varies from customer to customer, depending on the industry and database size. The primary function is as an OLAP analytical ecosystem Scalability is…
report
Use our free recommendation engine to learn which Marketing Management solutions are best for your needs.
865,384 professionals have used our research since 2012.
 

Comparison Review

it_user232068 - PeerSpot reviewer
Aug 5, 2015
Netezza vs. Teradata
Original published at https://www.linkedin.com/pulse/should-i-choose-net Two leading Massively Parallel Processing (MPP) architectures for Data Warehousing (DW) are IBM PureData System for Analytics (formerly Netezza) and Teradata. I thought talking about the similarities and differences…
 

Top Industries

By visitors reading reviews
Computer Software Company
14%
Financial Services Firm
12%
Manufacturing Company
10%
Healthcare Company
6%
Financial Services Firm
26%
Computer Software Company
10%
Manufacturing Company
7%
Healthcare Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Salesforce Marketing Cloud?
Datorama is part of Salesforce Marketing Cloud, which is quite a valuable feature that provides customer analytics.
What is your experience regarding pricing and costs for Salesforce Marketing Cloud?
I did not work on any pricing or implementation aspects but learned on my own when dealing with Revenue Cloud products.
What needs improvement with Salesforce Marketing Cloud?
An area of Salesforce Marketing Cloud that could be improved is the connectivity between Sales Cloud and Marketing Cloud platforms. The issues with integration between different platforms arise bec...
Comparing Teradata and Oracle Database, which product do you think is better and why?
I have spoken to my colleagues about this comparison and in our collective opinion, the reason why some people may declare Teradata better than Oracle is the pricing. Both solutions are quite simi...
Which companies use Teradata and who is it most suitable for?
Before my organization implemented this solution, we researched which big brands were using Teradata, so we knew if it would be compatible with our field. According to the product's site, the comp...
Is Teradata a difficult solution to work with?
Teradata is not a difficult product to work with, especially since they offer you technical support at all levels if you just ask. There are some features that may cause difficulties - for example,...
 

Also Known As

ExactTarget
IntelliFlex, Aster Data Map Reduce, , QueryGrid, Customer Interaction Manager, Digital Marketing Center, Data Mover, Data Stream Architecture
 

Overview

 

Sample Customers

American Express, Financial Conduct Authority, KPN, Merck KGaA, Peterborough City Council, The Chapar, ADP, Financial Times, Stanley Black & Decker, SureFlap, Western Union, Philips
Netflix
Find out what your peers are saying about Salesforce Marketing Cloud vs. Teradata and other solutions. Updated: July 2025.
865,384 professionals have used our research since 2012.