We performed a comparison between Salesforce Essentials and Zoho CRM based on real PeerSpot user reviews.
Find out what your peers are saying about monday.com, Microsoft, Salesforce and others in CRM."The most important feature is how Salesforce Essentials brings together information from multiple channels. The nature of our complex custom product data has been challenging due to our manufacturing nature. Salesforce also allowed business processes like finance, credit lines, customer complaints, and quality issues to integrate seamlessly. I haven’t used the mobile app functionality, because we haven't fully utilized because of our preferance of more personal interactions over using mobile apps."
"The product is stable."
"Salesforce provides the best they have with the current version. Most of the features we need are already there, and it's very easy to use."
"Salesforce makes tracking every product and customer activity easy, enabling managers to monitor their products, such as key products and their peak performance."
"The solution is very scalable and flexible. It can be customized as per the business need."
"The best thing about Zoho CRM is that it is integrated with other Zoho applications."
"There are many features that capture customer data."
"I am impressed with the product's information on customers."
"The most valuable feature of Zoho CRM is its ease of use."
"We use the solution for different projects. We use it to patch lead details from clients' sources."
"It also provides robust reporting capabilities to analyze and report on these key aspects of customer relationship management."
"For the most part, the solution is stable."
"Zoho CRM handles the entire customer relationship management, from lead generation to workflows, reports, and lead qualification."
"Less integration would be better. It should work independently."
"The product's reporting area has certain shortcomings, making it an area where improvements are required."
"Salesforce Essentials does not contain domain-specific solutions."
"Integrating Salesforce with SAP, considering our business relies heavily on SAP for ERP, has been quite challenging due to the intricate product configurations. Unlike standard products like computers with a few options, our products have hundreds of configurable options, making the integration complex. If such integration were possible, it would have been easier to understand the unique nature of our industry and the limited number of customers who buy steel products, unlike consumer electronics."
"The solution could be cheaper."
"There are two things I would like to see from Zoho CRM. The first would be to include a calling feature that is connected to our call center. Second, I would like financial targeting and how to measure targeting for the sales agent to be connected better with bookings."
"It is hard to modify information around a customer. You need to pay for the features and the tool needs to improve it."
"I have issues with the tool's scalability."
"I would like to see better integration with Zoho Creator."
"What needs improvement in Zoho CRM is the UI. It needs to be more user-friendly. I like Salesforce better than Zoho CRM in terms of the UI, so if Zoho CRM can make some UI changes, that would make the tool better."
"Adding a new contract to the solution is quite complicated."
"There was a challenge while deploying Zoho when we brought an API code. Because integrations "aren't perfect" for every organization."
"The MCR capabilities have some limitations."
Salesforce Essentials is ranked 22nd in CRM with 5 reviews while Zoho CRM is ranked 6th in CRM with 47 reviews. Salesforce Essentials is rated 8.0, while Zoho CRM is rated 8.0. The top reviewer of Salesforce Essentials writes "Offers good mobile app support, user-friendly UI and convenient to use". On the other hand, the top reviewer of Zoho CRM writes "A highly stable solution that allows customization and data sharing". Salesforce Essentials is most compared with , whereas Zoho CRM is most compared with SAP CRM, monday.com, Bitrix24, Microsoft Dynamics CRM and LeadSquared.
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We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
