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ReadyAPI vs Sauce Labs vs SmartBear TestComplete comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.8
ReadyAPI delivers efficient and cost-effective API testing, integrating seamlessly, reducing effort, and providing significant value for enterprises.
Sentiment score
8.0
Sauce Labs boosts ROI by optimizing release cycles, reducing costs, enhancing test efficiency, and enabling broader device testing.
Sentiment score
6.8
SmartBear TestComplete automation saves time, enhances client satisfaction, and boosts efficiency, with annual savings of approximately $10,000.
Once set up, only one person is needed to handle all tasks, reducing the requirement for multiple personnel.
 

Customer Service

Sentiment score
6.6
ReadyAPI support is knowledgeable and prompt, but lacks phone support, causing delays, especially across time zones.
Sentiment score
8.0
Sauce Labs' customer service is praised for responsiveness, friendliness, and efficiency, with most users highly satisfied despite occasional delays.
Sentiment score
6.9
SmartBear TestComplete's customer support is knowledgeable but inconsistent, with delays and unresolved issues needing faster escalation and responses.
SmartBear had an ALM tool that helped manage project documentation, including Jira-related specifications, test plans, and test cases.
 

Scalability Issues

Sentiment score
6.8
ReadyAPI is scalable and efficient for large API volumes but lacks flexibility, facing resource and team synchronization challenges.
Sentiment score
6.9
Sauce Labs is scalable but faces challenges with cost, VM limitations, outages, and requires more data centers for extensive scaling.
Sentiment score
7.4
SmartBear TestComplete is scalable and adaptable, with flexible scripting, but may require licensing for wider deployment.
ReadyAPI's performance testing capabilities can impact API scalability assessments.
I rate ReadyAPI between five to six for scalability due to complexities associated with scripting.
 

Stability Issues

Sentiment score
7.2
ReadyAPI is generally stable but users may encounter minor issues with larger tasks, configuration, and licensing challenges.
Sentiment score
6.8
Sauce Labs offers stable, reliable cloud testing with occasional issues, but improvements and timely support enhance user satisfaction.
Sentiment score
6.9
SmartBear TestComplete generally stable, but users report crashes, memory leaks, and HTML5 testing delays in certain scenarios.
Once all configurations and preparations are done, it is very stable.
 

Room For Improvement

Users request enhanced tool integration, performance, UI, version control, protocol support, cloud integration, and improved testing features in ReadyAPI.
Users want clearer documentation, faster processing, better reports, improved integrations, more device coverage, accurate logging, and responsive support.
SmartBear TestComplete faces challenges in object recognition, integrations, licensing, performance, and support across browsers and mobile devices.
One issue I found with ReadyAPI is related to event listeners compared to JMeter or SoapUI.
I'm considering the use of AWS and its Lambda functionalities prepared by the vendor.
While using SmartBear TestComplete, we are fine with the current capabilities, however, it would be beneficial to improve some performance aspects, especially the image comparison feature.
 

Setup Cost

ReadyAPI offers flexible pricing from $1,000 to $6,000 annually, praised for comprehensive API solutions and modular licensing.
Enterprise users find Sauce Labs pricing flexible but costly, recommending starting small and scaling to manage costs effectively.
SmartBear TestComplete's pricing and licensing receive mixed reviews, seen as both reasonable and costly depending on usage and modules.
Currently, we don't extensively use the performance testing due to license costs.
The pricing of ReadyAPI is reasonable, considering its functionality compared to other tools in the market.
 

Valuable Features

ReadyAPI excels in API testing with user-friendly features, strong integration, smart assertions, and comprehensive performance and security capabilities.
Sauce Labs offers cross-browser compatibility, video recording, and parallel test execution for scalable testing across multiple platforms and devices.
SmartBear TestComplete excels in cross-platform automation, integration, and support for multiple languages, enhancing automated testing efficiency and maintenance.
It also aids in faster feedback to developers, allowing them to implement developments in a sprint without the need for extensive testing afterwards, thus improving our time to market metrics.
ReadyAPI is a versatile tool for creating multiple testing frameworks and validating various parameters seamlessly.
ReadyAPI is valuable for web service automation and allowing us to generate test cases and automate processes.
The most valuable feature of SmartBear TestComplete for me is the image comparison functionality.
 

Mindshare comparison

As of September 2025, in the Functional Testing Tools category, the mindshare of ReadyAPI is 1.5%, up from 1.3% compared to the previous year. The mindshare of Sauce Labs is 5.6%, down from 6.4% compared to the previous year. The mindshare of SmartBear TestComplete is 4.9%, down from 5.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Functional Testing Tools Market Share Distribution
ProductMarket Share (%)
SmartBear TestComplete4.9%
Sauce Labs5.6%
ReadyAPI1.5%
Other88.0%
Functional Testing Tools
 

Featured Reviews

Walter Wirch - PeerSpot reviewer
Seamless integration with cloud environments supports backend projects while seeking AWS Lambda enhancements
ReadyAPI enhances my workflows by allowing us to use Docker containers based on the ReadyAPI test runner. It helps extend our functional tests, even though we are not heavily using performance testing. It supports a wide range of protocols such as Kafka and GRPC, depending on the project. It also aids in faster feedback to developers, allowing them to implement developments in a sprint without the need for extensive testing afterwards, thus improving our time to market metrics.
AnupKumar4 - PeerSpot reviewer
Offers good stability and robust but lacks generative AI capabilities
Technical support is equally very important. If you talk about anything deployed to production, and the project is live, customers are using that, and they might face some issues, some functional issues. That's when support people play a role in identifying the fix or the incident. Based on that, we create an incident based on the customer defect or whatever. Once the incident gets raised, the support will play a role in working on that particular incident. If it's a code-based incident, administration, or integration issue, support people play a big role in resolving those issues before reaching the exact developers.
Prakhar Goel - PeerSpot reviewer
Used for integration automation, user-based automation, and web automation
The solution's most valuable features are the drag-and-drop feature, keyword-driven approach, and reusability of the scripts. The solution has introduced a new feature that helps us identify objects we cannot normally identify. It gives you a fair idea of objects, resolving the object recognition issue. The solution can be used to perform different tests on different machines.
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Top Industries

By visitors reading reviews
Financial Services Firm
16%
Computer Software Company
14%
Insurance Company
10%
Manufacturing Company
7%
Financial Services Firm
15%
Computer Software Company
13%
Manufacturing Company
7%
Comms Service Provider
5%
Computer Software Company
18%
Manufacturing Company
15%
Financial Services Firm
11%
Government
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business5
Midsize Enterprise5
Large Enterprise28
By reviewers
Company SizeCount
Small Business33
Midsize Enterprise26
Large Enterprise73
By reviewers
Company SizeCount
Small Business22
Midsize Enterprise20
Large Enterprise32
 

Questions from the Community

What do you like most about ReadyAPI?
The performance testing capabilities are very good.
What is your experience regarding pricing and costs for ReadyAPI?
Currently, we don't extensively use the performance testing due to license costs. License prices can be a factor in c...
What needs improvement with ReadyAPI?
One issue I found with ReadyAPI is related to event listeners compared to JMeter or SoapUI. We created an in-house da...
What do you like most about Sauce Labs?
It has significantly enhanced our testing accuracy by approximately 50%.
What needs improvement with Sauce Labs?
Sauce Labs can include new technologies like generative AI, which can reduce the human effort in writing test cases. ...
What is your primary use case for Sauce Labs?
I work as an automation engineer using Selenium WebDriver with Java, and API automation using Rest Assured with Java....
What do you like most about SmartBear TestComplete?
TestComplete has strong reporting capabilities. The reports they generate are really good.
What is your experience regarding pricing and costs for SmartBear TestComplete?
I am not involved in pricing or licensing; our management team handles these aspects.
What needs improvement with SmartBear TestComplete?
While using SmartBear TestComplete, we are fine with the current capabilities, however, it would be beneficial to imp...
 

Also Known As

Ready API
No data available
No data available
 

Overview

 

Sample Customers

Healthcare Data Solutions (HDS)
Salesforce.com, Mozilla, Zendesk, Puppet Labs, Twitter, Bank of America, Eventbrite, Bleacher Report, Okta, Intuit, Travelocity, Sharecare, CapitalOne.
Cisco, J.P. Morgan, Boeing, McAfee, EMC, Intuit, and Thomson Reuters.
Find out what your peers are saying about Tricentis, OpenText, UiPath and others in Functional Testing Tools. Updated: September 2025.
868,275 professionals have used our research since 2012.