Quest Rapid Recovery vs Synology DSM comparison

Quest Software and Synology are both solutions in the Backup and Recovery category. Quest Software is ranked #37 with an average rating of 8.5, while Synology is ranked #17 with an average rating of 9.0. Quest Software holds a 0.6% mindshare in BRS, compared to Synology’s 1.9% mindshare. Additionally, 90% of Quest Software users are willing to recommend the solution, compared to 100% of Synology users who would recommend it.

Quest Rapid Recovery

Read 20 Quest Rapid Recovery reviews

1,215 Views
1,106 Comparison Views

90% willing to recommend

Synology DSM

Read 10 Synology DSM reviews

2,210 Views
2,188 Comparison Views

100% willing to recommend

Quest Rapid Recovery

Synology DSM

Comparison Buyer's Guide

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Executive SummaryUpdated on Sep 11, 2024

Quest Rapid Recovery and Synology DSM are leading solutions in data backup and recovery. Synology DSM seems to have the upper hand due to its broader range of features and better ROI according to user reviews.

Features: Quest Rapid Recovery offers reliable backup, fast recovery processes, and simplified data replication. Synology DSM provides an extensive feature set including data protection, integration capabilities, and advanced storage management. Synology DSM's broader range of features gives it an advantage.

Room for Improvement: Quest Rapid Recovery could improve its complex configurations, performance consistency, and user interface. Synology DSM needs enhanced scalability, advanced security features, and improved virtualization support. While both products have areas to develop, Synology DSM's focus on scalability addresses a key user need.

Ease of Deployment and Customer Service: Quest Rapid Recovery is straightforward to deploy but has less responsive customer service. Synology DSM has a steeper learning curve for deployment but benefits from robust customer support. Users find Synology DSM's customer service more satisfactory despite its complex deployment.

Pricing and ROI: Quest Rapid Recovery is cost-effective in setup costs, around $750 per license, but offers lower ROI. Synology DSM, with initial costs higher ($900+), provides better ROI due to its extensive features and reliable performance. Users see Synology DSM's higher price justified by greater long-term value.

To learn more, read our detailed Quest Rapid Recovery vs. Synology DSM Report (Updated: July 2025).

Buyer's Guide

Quest Rapid Recovery vs. Synology DSM

July 2025

Download the complete report

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Quest Rapid Recovery

Ranking in Backup and Recovery

37th

Average Rating

8.8

Reviews Sentiment

5.7

Number of Reviews

Ranking in other categories

No ranking in other categories

Synology DSM

Ranking in Backup and Recovery

17th

Average Rating

9.0

Reviews Sentiment

8.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of July 2025, in the Backup and Recovery category, the mindshare of Quest Rapid Recovery is 0.6%, up from 0.6% compared to the previous year. The mindshare of Synology DSM is 1.9%, up from 1.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Backup and Recovery

Featured Reviews

Adam Augustín

Country Manager at Prianto Ltd

Granular recovery, replication is good and offers good speed

It is for any kind of company that uses their own servers. From a global perspective, our clients are small-sized companies. All the SMEs, compared to the Slovakian market, are quite small. It's a small market with small companies. They just want to enhance security and follow regulations It's…

Read full review

Michael Adejoh

Solutions Manager at Excel Connect Ventures

Reliable and cost-effective

One area where Synology DSM could improve is in enhancing its ability to detect and respond to security threats during backups and replication. Currently, it lacks the capability to automatically stop backups if it detects a virus or suspicious network activity, as some third-party solutions can. Having AI-driven analytics to identify anomalies and halt backups during potential attacks, along with notifications to administrators, would be valuable. Additionally, providing a dashboard for monitoring the backup environment's security would be a beneficial feature. These improvements would help address security concerns and make Synology more competitive in this aspect.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The most valuable feature is the disaster recovery process from the data center."

"Built-in encryption helps to secure our data as it travels from our on-site server to our off-site backup server."

"The solution's most valuable aspect is its ability to back up a physical server to another physical or virtual server."

"The best feature of the solution is the user interface."

"The solution offers a 100% guarantee that if it's backed up you will be able to restore it onto any platform you want."

"The local mount utility is most valuable. I do restores fairly regularly. Thankfully, I have not ever lost an entire server that I've had to resurrect, but I certainly have people who erroneously saved over a file or have deleted a file. So, we've done that quite a bit. We still have the DL4000 appliance, and we had, kind of, extrapolated that out over a five-year period. Now, we're in year six, so we had to add storage, which we did as a SAN next to DL4000, but prior to adding in that extra storage, we, here and there, would run into situations where for whatever reason, it would want to be pulling a new base image, and then we would run out of storage. So, we would utilize the archive feature and archive the old data that we want to hang on to, but we don't necessarily need it taking up current data storage. Being able to export out really old data is most valuable to us. Then, we just store that on a NAS that we keep in another building."

"One feature I found that's the most valuable in Quest Rapid Recovery is the VM standby feature which is very useful for my current customer. The solution also has a great replication feature. The third most valuable feature in Quest Rapid Recovery is the five-minute RPO and the fifteen-minute RTO. The solution is also very user-friendly."

"The data protection strategy varies on a case-by-case basis, but overall, it's doing well."

More Quest Rapid Recovery pros

"The product performs well. It is easy to use and implement."

"Synology DSM is very easy to work and operate."

"Because of its simplicity and the wide array of features it offers, I would recommend DSM for both tech-savvy individuals and those who prefer a straightforward file-serving solution."

"It offers a variety of software options through its package center, allowing users to customize their NAS device to serve multiple purposes."

"The most valuable feature of the solution is that it serves as a backup for our company's virtual machine."

"The most valuable features of Synology DSM are its security and connectivity."

"The most valuable features are the basic storage, file management, Btrfs file system, and built-in backups that come with the solution."

"The solution's most valuable feature stems from its ease of use, making it the tool's most interesting part."

More Synology DSM pros

Cons

"For the most part, it is really good in terms of flexibility and choice of recovery methods. What we found lacking was being able to back up virtual volumes that are clustered. We ran out of luck there. There should be an option for backing up clustered virtual volumes."

"In case, if there is anything, it would be the speed of the operation to be finished. Even then, I can easily work on the storing function before the operation is finished."

"Rapid Recovery can only backup the machine or disc, but it can't back up from folders, and files, and things like that."

"I think the self-paced learning and knowledge base can always be improved so that users can self-service without having to contact either a reseller or Quest. I know there are things that I would have been looking for to try and solve. And the only way I could get there was to actually open a ticket rather than go through self-service through the portal."

"One area where Quest Rapid Recovery has room for improvement is in the handling of snapshots on Hyper-V."

"It is quite surprising to me that the configuration cannot be backed up automatically, and I think that Rapid Recovery should have an option for scheduled configuration backup."

"The on-premises deployment model shouldn't have a maintenance fee. If there's going to be technical support, they need it to be free or it should be paid on upon adopting the solution."

"It's not really Quest's fault, but the only issue that I had during the time when I was doing a lot of our restores is whenever the server reboots, it has to bring all of the repositories back in again, which takes around five to six hours to pull eight terabytes back in again."

More Quest Rapid Recovery cons

"One area where Synology DSM could improve is in enhancing its ability to detect and respond to security threats during backups and replication."

"Synology DSM is a good enough solution for small and medium companies, but I have not seen a big configuration of the solution for a big organization."

"The platform could be much more cost-effective and flexible for integrating third-party products."

"The only bothersome aspect is that the device is aging."

"Even though Synology provides a backup solution, it does not recognize the VM movement across cluster hosts."

"There's a surveillance application that allows you to connect IP cameras and stream footage to Synology and it is a great feature, but it's not always clear that adding more cameras may require purchasing additional licenses."

"Users may lose their data if they don't configure the solution properly."

"Synology DSM's user interface is not quite intuitive."

More Synology DSM cons

Pricing and Cost Advice

"I'm not aware of the exact cost of Quest Rapid Recovery because I'm from the technical team, but in general, the solution is quite competitive cost-wise."

"When I purchased the change to the license, it was $1,600. I think that was for changing the license. I don't believe that I had to purchase technical support in a while, so I must've bought maybe for five years, but I don't feel there was a huge cost involved in technical support. Its cost was definitely worth it because we've had a fantastic experience with them."

"Licensing fees are based on the amount of data that you want to store, which is related to how many customers you want to cover."

"It's very expensive which is why I want to drop it. They charge us per core and we have a six-core server. It's expensive to pay for maintenance charges. I want to switch to something cheaper."

"Its price is okay. It is reasonable in terms of the way it works."

"It is a little expensive. However, I haven't compared it to other solutions. Being a nonprofit, it is always good to have nonprofit discounts on products."

"The pricing is on the higher end."

"I don't think the licensing for the product is very expensive."

More Quest Rapid Recovery pricing and cost advice

"The licensing part of the solution is free. The hardware is more expensive than the other solutions in the market, but it's okay in the long run."

"The solution’s pricing is neither cheap nor expensive."

"Synology DSM is a cheap solution."

"It is quite an affordable solution."

"The pricing varies widely, catering to a broad range of needs."

"The price of the solution is very good."

"Synology DSM is a free tool."

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Top Industries

By visitors reading reviews

Computer Software Company

16%

Manufacturing Company

Financial Services Firm

Government

Computer Software Company

13%

Government

Manufacturing Company

Comms Service Provider

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Quest Rapid Recovery?

The most valuable feature of Quest Rapid Recovery for our organization is the VM recovery functionality.

See all answers

What is your experience regarding pricing and costs for Quest Rapid Recovery?

Dell solutions are approximately 30% to 35% more expensive than Veeam.

See all answers

What needs improvement with Quest Rapid Recovery?

The product is expensive.

See all answers

What do you like most about Synology DSM?

The most valuable features of Synology DSM are its security and connectivity.

See all answers

What is your experience regarding pricing and costs for Synology DSM?

The solution’s pricing is neither cheap nor expensive.

See all answers

What needs improvement with Synology DSM?

Users may lose their data if they don't configure the solution properly.

See all answers

Comparisons

Veeam Data Platform vs Quest Rapid Recovery

Compared 38% of the time

Quest NetVault Plus vs Quest Rapid Recovery

Compared 13% of the time

Rubrik vs Quest Rapid Recovery

Compared 9% of the time

Commvault Cloud vs Quest Rapid Recovery

Compared 8% of the time

HPE Zerto Software vs Quest Rapid Recovery

Compared 7% of the time

More Quest Rapid Recovery Competitors

Veeam Data Platform vs Synology DSM

Compared 14% of the time

UrBackup vs Synology DSM

Compared 8% of the time

NetApp SnapCenter vs Synology DSM

Compared 8% of the time

GoodSync vs Synology DSM

Compared 6% of the time

ExaGrid Tiered Backup Storage vs Synology DSM

Compared 5% of the time

More Synology DSM Competitors

Product Reports

Buyer's Guide

Quest Rapid Recovery

June 2025

Download Quest Rapid Recovery product report

Buyer's Guide

Synology DSM

June 2025

Download Synology DSM product report

Also Known As

Dell AppAssure

Synology DiskStation Manager (DSM)

Overview

Quest Rapid Recovery is a software solution that helps you recover your lost or deleted data quickly and easily. It works by scanning your hard drive for any traces of lost or deleted files, and then recovering them for you. You can use Quest Rapid Recovery to recover files from any type of storage device, including your computer's hard drive, an external hard drive, a USB flash drive, or even a memory card.

Quest Rapid Recovery is easy to use and comes with a user-friendly interface. It also has a wide range of features that make it one of the most powerful data recovery tools available on the market today. Whether you need to recover a single file or your entire system, Quest Rapid Recovery is flexible enough to get the job done.

The software offers simple solutions for backup and restoration. You can monitor and manage backup and recovery environments across multiple sites from one cloud-based management console. The software also tracks changed blocks to speed up backups and reduce storage usage. In addition, Quest Rapid Recovery deploys application-consistent backup with fast recovery for file servers and applications on both Microsoft Windows and Linux systems.

Quest Rapid Recovery Features

Cloud archive: Stores your static data in Microsoft Azure, Amazon S3, Rackspace, or any OpenStack provider. This gives you more options for recovering your data. You can directly mount the archives to do a bare metal restore or a file-level restore.
Rapid snap for applications: Incremental-forever snapshots can be used to capture an entire application and its relevant state every 5 minutes, so that the application can be recovered quickly with near-zero downtime and minimal data loss.
Rapid snap for virtual: Protect your growing virtual environment by protecting VMware and Hyper-V VMs without disrupting applications and users.
Live recovery: Restores operations rapidly with an RTO of minutes.
Virtual standby: If the primary machine has any problems, the virtual machine will be activated to take its place.

Quest Rapid Recovery Benefits

Offers the ability to easily back up data in the data center and in the cloud.
Allows users to return to work quickly and without any impact on their business.
Ensures you set recovery point objectives that are specific in order to reduce the risk of data loss.
Reduces the amount of storage space you need to back up your files and save money on backup costs.
Uses the cloud to back up, archive, and store your data in case of a disaster.
Functions as a single solution for both physical and virtual environments.

Reviews from Real Users

Quest Rapid Recovery stands out among its competitors for a number of reasons. Two major ones are its ability to greatly reduce backup and recovery time and its ability to mount an entire server.

PeerSpot users take note of the advantages of these features in their reviews. Glenn R., an ICT network manager at St Christopher's School Hove, writes, “We have reduced our backup and recovery time by between 80% and 90%. Built-in encryption helps to secure our data as it travels from our on-site server to our off-site backup server.”

Bill V., a systems and network administrator at a tech services company, notes, “Probably the point-in-time recovery is most valuable. The other piece that is really nice is that you can mount a whole server at any point in time. So, you can mount the server with all the drives to a Z drive or something like that. It will just mount it all up, and your data is accessible right there on one drive, which is nice."

Quest Software

Synology DSM (DiskStation Manager) is a comprehensive software platform designed for Synology NAS (Network Attached Storage) devices. It serves as the operating system for these devices, providing a wide range of features and functionalities.

The primary use case of Synology DSM is to centralize and manage data storage for organizations. It allows businesses to store, access, and share files securely across multiple devices and platforms. With its intuitive user interface, DSM simplifies the management of data, making it easy to create shared folders, set access permissions, and monitor storage usage.

One of the most valuable functionalities of Synology DSM is its robust data protection capabilities. It offers various RAID configurations, including SHR (Synology Hybrid RAID), which ensures data redundancy and safeguards against drive failures. DSM also supports advanced backup and disaster recovery solutions, such as Snapshot Replication and Hyper Backup, enabling organizations to protect their critical data effectively.

Furthermore, Synology DSM provides a wide range of productivity and collaboration tools. It offers applications like Synology Drive, which allows seamless file synchronization across devices, and Synology Office, a web-based suite for document editing and collaboration. DSM also supports various third-party applications, including popular cloud services like Dropbox and Google Drive, enabling organizations to integrate their existing workflows seamlessly.

Synology

Sample Customers

PRIME aerostructures GmbH, Tamworth Regional Council, Rhondda Housing Association, Stadtwerke Pforzheim GmbH & Co., Guangdong Aiyingdao Childrens Department Store, Nspyre, Tarrant Technology Partners, CloudRunner

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Buyer's Guide

Quest Rapid Recovery vs. Synology DSM

July 2025

Free Report: Quest Rapid Recovery vs. Synology DSM

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