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In my organization, we moved from OBI to Qlik Sense due to limitations with OBI, resulting in very high ROI.
Thanks to ServiceNow's end-to-end automation, we save five to ten days of cycle time for each invoice.
They have removed the costs associated with on-prem infrastructure, including data center costs, power costs, and physical server costs.
ServiceNow offers a great return on investment because it saves us a lot of time and increases the efficiency of team members to complete their tickets and work on the PRBs to solve the root cause.
While tech support is comprehensive, the stability of Qlik Sense means I generally do not need it.
Technical support requires improvement.
In Turkey, the consultant firms are very professional, and they support you.
The support is exemplary and deserves a perfect rating.
Obtaining support for maintenance is the current challenge because they don't have a presence in the local market.
Whenever we have had issues, they have provided good support, and those issues have never recurred.
It performs well in terms of performance and load compared to others.
Qlik Sense helps analyze data and can handle larger amounts of data compared to other BI tools.
It is easily scalable with Microsoft, with other services Azure and other tools they provide.
There are no limitations or performance issues with ServiceNow; it is cloud-based, so it is highly scalable and performs well.
It is capable of vertical scaling with no issues.
ServiceNow's scalability is very good as it can be deployed in each environment.
The stability is very good.
It is cloud-based, so it is highly scalable and performs well.
I haven't faced any issues with stability; I've rarely seen any downtime.
ServiceNow is very stable.
Power BI has better visualizations and interactions with updates in 2023 that provide ease of use.
Providing an API feature to access data from the dashboard or QEDs could be beneficial.
There should be more comprehensive documentation and explanatory videos available to help clients understand and calculate capacity-based pricing, making it easier to predict costs before implementing Qlik Sense Cloud.
It makes no sense in my opinion, and they should offer the team at the front to help customize the product to fit each company's needs, as every company has different demands and forms of submitting a request that need adjustment over time.
My priority points for improvement are the UI glitches and modern AI technology integrations for faster incident management.
There is a need for bug or error tracking in ServiceNow.
It is just about how expensive it is to implement.
Compared to Power BI, it is definitely costly.
Among the BI tools and data analytics tools, Qlik is the most expensive.
ServiceNow's pricing can be justified if more functionality is required.
ServiceNow does come with a price.
ServiceNow PPM product to a competitive product like Jira, which is an Atlassian product, they were offering better functionalities at one-tenth of the price.
From an end-user perspective, it's convenient and performance-oriented, providing something meaningful from all the organization's data.
The true power is in the ability to connect with any database, get the data, and work with the data.
It is a single product that I can use as an ETL database, BI, and more.
ServiceNow provides a wide range of functionality, covering all the necessary modules, unlike Jira which is primarily for IT.
Automation capabilities are impressive, bolstered by a vast repository of out-of-the-box connectors and plugins that facilitate integration with various applications worldwide.
The features of ServiceNow that I find most valuable include its ability to easily access ticket details if you know the ticket number, monitor the timeline of when the ticket was created, and see the current status.
| Product | Mindshare (%) |
|---|---|
| Qlik Sense | 5.2% |
| Tableau Enterprise | 10.3% |
| Domo | 4.2% |
| Other | 80.3% |
| Product | Mindshare (%) |
|---|---|
| ServiceNow | 14.2% |
| JIRA Service Management | 6.9% |
| BMC Helix ITSM | 5.5% |
| Other | 73.4% |

| Company Size | Count |
|---|---|
| Small Business | 34 |
| Midsize Enterprise | 40 |
| Large Enterprise | 88 |
| Company Size | Count |
|---|---|
| Small Business | 56 |
| Midsize Enterprise | 35 |
| Large Enterprise | 177 |
Qlik Sense offers drag-and-drop dashboard creation, multi-data source integration, and self-service analytics. Users benefit from associative data modeling and real-time insights. The platform enhances quick deployment across any device with its flexibility and ease of use.
Qlik Sense provides rapid dashboard creation and seamless multi-data source integration, supporting real-time analytics and high-speed ETL capabilities. Users enjoy advanced visualizations and natural language processing within an intuitive interface. The solution's in-memory engine ensures fast data processing while offering flexibility and quick deployment on all devices. Its open API facilitates extensive customization and integration with chatbots and third-party extensions.
What are the key features of Qlik Sense?In industries such as finance and sales, Qlik Sense enables interactive data analyses and dashboard creation across departments. It supports business intelligence for financial reporting, sales analysis, and decision-making. By automating reporting and combining data from multiple sources, it facilitates users in generating insights and enhancing data accessibility for informed business decisions.
ServiceNow offers customizability and cloud-based integration that sustains operational efficiency. Enabling change and incident management, it accelerates workflow automation and project management without downtime issues, serving deployment needs for IT service and productivity enhancements.
ServiceNow stands out with its adaptable workflows and cloud-native infrastructure, boosting IT service, project, and asset management. Known for its robust incident and change management, the platform addresses business needs through its user-centric design and extensive integration options. By facilitating seamless IT operations and automation, ServiceNow empowers businesses to enhance productivity and efficiency. Regular updates ensure users benefit from the latest features without service interruptions, although pricing and licensing complexities demand attention. Users seek improved reporting tools and a more intuitive design while expressing interest in refined mobile functionality and better documentation.
What are the key features of ServiceNow?ServiceNow finds implementation across industries like IT, HR, asset management, and help desks, addressing ticketing and configuration needs. Businesses use its dashboard for tracking performance metrics, enhancing decision-making in departments like HR service delivery. Its adaptability also makes it suitable for industries requiring robust operational management and process automation, driving efficiency and growth.
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