Try our new research platform with insights from 80,000+ expert users

Pulseway vs SuperOps.ai comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Pulseway
Ranking in Remote Monitoring and Management (RMM)
13th
Average Rating
8.6
Reviews Sentiment
7.4
Number of Reviews
6
Ranking in other categories
Network Monitoring Software (57th), Server Monitoring (19th)
SuperOps.ai
Ranking in Remote Monitoring and Management (RMM)
11th
Average Rating
7.0
Reviews Sentiment
8.1
Number of Reviews
1
Ranking in other categories
Patch Management (21st)
 

Mindshare comparison

As of August 2025, in the Remote Monitoring and Management (RMM) category, the mindshare of Pulseway is 1.4%, up from 1.3% compared to the previous year. The mindshare of SuperOps.ai is 3.7%, up from 2.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Remote Monitoring and Management (RMM)
 

Featured Reviews

Pieter Plas - PeerSpot reviewer
A solution with a great monitoring system and ability to control access remotely
The initial setup was straightforward. Deployment depends on the size of a customer. We make the customer in the enterprise server, and there is a download per customer for the installation package. We can also roll it out very easily, and when we install it on one or two systems, it explores the network for more systems. We can then fire a deployment package on the other systems. So in one hour, we can do a lot. Most of the time, 90% of the work is very easy, and the last 10% are the business-critical systems from a customer. Also, we manually install important customer systems, like special applications where we like to monitor specific services in the server itself.
Pradip Dey - PeerSpot reviewer
Monitoring tool, user-friendly and interactive but experienced an issue with integration
The most valuable thing is that we can integrate any other solutions with SuperOps. Like, SuperOps is a monitoring tool, but for security, for backup, we can integrate with other solutions providers as well. I like the PSA tool. It is very user-friendly and interactive with the customer as well. We can, the customer, give feedback directly to the solution. There is no need for another communication channel, like a different email from Outlook or any other tool. From the same solution, we could communicate with the customer, and the customer could reply. So, it includes a collaboration tool with the customer. It could immediately pop up any problem that's at the customer end or in the end devices. Sometimes, it happens that we come to know about an incident negatively, but the monitoring tool gave me the information immediately.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The setup is simple."
"The solution has great workflow and server modules."
"We like the patching of the window updates in the client's systems. You can automatically do updates with a single click."
"It has been very helpful to get notifications about various issues with my servers and network to help me take action to resolve problems before they become major issues."
"It gives you remote control and has a mobile app."
"The customer service and support are very good."
 

Cons

"It would be nice if it also had a desktop application, similar to the phone app, which would allow me to monitor and control computers from my desktop."
"There are some bugs or glitches."
"GUI needs to be improved and the solution lacks a process for monitoring VOIP calls."
"They have good technical support but it's not excellent."
"The solution does not allow you to make a script for just one customer."
"I found some issues when I integrated the accounting software with Xero."
 

Pricing and Cost Advice

Information not available
"It is affordable."
report
Use our free recommendation engine to learn which Remote Monitoring and Management (RMM) solutions are best for your needs.
865,295 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Manufacturing Company
9%
Educational Organization
9%
Computer Software Company
9%
Real Estate/Law Firm
9%
Computer Software Company
17%
Performing Arts
11%
Educational Organization
7%
Financial Services Firm
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
No data available
 

Questions from the Community

Ask a question
Earn 20 points
What is your experience regarding pricing and costs for SuperOps.ai?
I would rate the pricing a five out of ten, where one is a low price, and ten is a high price. It is affordable.
What needs improvement with SuperOps.ai?
I have more experience with integration. So, as an integrator, I found some issues when I integrated the accounting software with Xero. Though we did solve it, if I could know the reason behind it,...
What is your primary use case for SuperOps.ai?
We use RMM tool to monitor our endpoints and their security and the health of the endpoints. And it works fine.
 

Comparisons

 

Overview

 

Sample Customers

Dell, Canon, Siemens, Harvard University, Northwestern University
Information Not Available
Find out what your peers are saying about Kaseya, NinjaOne, N-able and others in Remote Monitoring and Management (RMM). Updated: July 2025.
865,295 professionals have used our research since 2012.