Pillir vs ServiceNow comparison

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Pillir

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Executive SummaryUpdated on Dec 17, 2024

ServiceNow and Pillir are competing in the enterprise application platform category. ServiceNow seems to have an upper hand due to its comprehensive suite of features attracting enterprise clients, while Pillir's rapid application development appeals to businesses seeking quick deployment.

Features: ServiceNow offers robust IT service management, comprehensive automation capabilities, and vast integration options, ideal for large-scale enterprise environments. Pillir provides a low-code development platform enabling rapid modernization of SAP applications, advantageous for organizations enhancing their SAP landscapes without extensive coding. The main difference is ServiceNow's broader feature set compared to Pillir’s focused SAP modernization capabilities.

Ease of Deployment and Customer Service: ServiceNow requires more time for deployment due to its extensive feature stack and customization options, often needing significant IT involvement. Pillir emphasizes a streamlined deployment model with its low-code approach, reducing deployment times and the need for specialized IT skills. ServiceNow provides robust customer support but may become complex due to its range of services, while Pillir offers personalized support aligned with its agile deployment model.

Pricing and ROI: ServiceNow often involves higher setup costs due to its extensive customization potential, yielding higher ROI for enterprises needing comprehensive solutions. Pillir presents a more cost-effective setup with a focus on rapid ROI, particularly by reducing application development and deployment times. ServiceNow is better for those needing extensive features, whereas Pillir attracts with quick returns and lower initial investment.

To learn more, read our detailed Pillir vs. ServiceNow Report (Updated: September 2025).

Pillir vs. ServiceNow

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Helped 869,566 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Pillir

Ranking in Rapid Application Development Software

42nd

Average Rating

10.0

Reviews Sentiment

8.3

Number of Reviews

Ranking in other categories

Low-Code Development Platforms (50th)

ServiceNow

Ranking in Rapid Application Development Software

2nd

Average Rating

8.4

Reviews Sentiment

6.8

Number of Reviews

223

Ranking in other categories

Help Desk Software (1st), IT Asset Management (1st), IT Service Management (ITSM) (1st), No-Code Development Platforms (1st)

Mindshare comparison

As of October 2025, in the Rapid Application Development Software category, the mindshare of Pillir is 0.2%, up from 0.1% compared to the previous year. The mindshare of ServiceNow is 9.8%, down from 11.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Rapid Application Development Software Market Share Distribution
Product	Market Share (%)
ServiceNow	9.8%
Pillir	0.2%
Other	90.0%

Rapid Application Development Software

Featured Reviews

it_user130401

Application Developer Manager at Cerner Corporation

Helpful dashboard, supports offline capabilities for SAP, professional support, and a simple pricing model

I believe that this is the only product in the market that truly supports offline capabilities in an SAP environment. We have people going through all of their shifts without connectivity, yet it automatically later synchronizes well with SAP, without creating extra documents or anything like that. The ability to take ABAP code and automatically convert it to a mobile app and then adjust it to our needs is something that I haven't seen in any other low-code solution on the market, and it has been life-changing for us. I love how easy it is to manage the design of the process using drag and drop. I know they are working to make the developer experience even better, and I'm very excited about it. The modernizer element that converts existing ABAP business logic to the cloud-native mobile-friendly solution is a very powerful tool that I haven't seen in the market.

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Nikhil Gohil

Solution Engineer - Digital Platform | Mobile at British American Tobacco

Enables effective incident management and seamless workflow automation with valuable mobile accessibility

I haven't thought deeply about improvements for ServiceNow or what might be missing right now. There are so many modules and features in ServiceNow that I haven't explored them all, so it's hard to say what might be missing or should be improved. I suggest making the cost more affordable for smaller companies.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"I love how they took the MIT Scratch concept and implemented it into the in-app backend. It makes the app creation so much more intuitive and easy to use."

"I believe that this is the only product in the market that truly supports offline capabilities in an SAP environment."

"ServiceNow offers a range of ITSM, IT incident management, and PRCPs."

"ServiceNow was the first true enterprise to service management platform."

"The feature that I have found most valuable from ServiceNow is the ability to assign sub-tasks to different teams, including problem tickets and the regular and chain tasks."

"We have found the service easy to use, although, we have ended up customising a lot of parameters."

"The analytics - we like to keep track of how much work everyone is doing."

"You can put information in or export it out quickly, which is very useful when you have weekly or monthly reports."

"Primarily, we use it for incident management and change across the landscape. It is the virtual repository for our incident management processes. It gives us visibility about what's happening from the change management perspective across our CABs, including our enterprise CABs."

"I think ServiceNow is highly stable. These kinds of tools are used in a big company, and I haven't seen any issues in terms of the core platform."

More ServiceNow pros

Cons

"The modernizer element should convert a higher percentage of the ABAP code, moving it from approximately 75%, closer to 100%."

"While we're not in a place of letting LOB analysts build apps, at some point, we may want to give them a bit more freedom - as long as we can limit their ability to harm the ERP data. I would like to see more tools pertaining to this area."

"The asset management application could be improved. They have a lot of the infrastructure built, but it does not come with already made compatibility with some of the most popular vendors, such as Cisco and Microsoft. You have to fix it yourself."

"The solution could improve by making the CMDB integrate with a CI better to allow it to be seen across multiple platforms."

"One thing I don't care for is the reporting and the way it functions."

"An area for improvement would be the accessibility of downloaded and compressed files."

"The pricing of the solution could be better. It's a bit high."

"There are Virtual Task Boards in the tool in the latest releases. There are many of them in the Scaled Agile Framework. There is some room there for improvement. It's really quite promising but, at the same time, it could be improved and I believe it will be improved soon."

"Once a change request has been created once it's been approved and been submitted, there is no way to go in on that particular change request and submit an additional task."

"For healthcare, which is a pretty audited environment, there are no concrete solutions for digital signatures, apart from our license with Adobe, so it requires orchestration."

More ServiceNow cons

Pricing and Cost Advice

"It is straightforward consumption based on the number of end-users."

"I know that it's not too bad because people continue to use it and they are happy to renew up their contract."

"It is very expensive because it is a big organization. You have to pay for additional things."

"Getting the solution up and running is expensive."

"Initially, the licensing model ServiceNow came up with was very good. But now, from a licensing perspective, they are changing their model day by day. It is becoming a bit expensive for customers."

"I'm not aware of any additional costs. I'm pretty sure that the current client is paying just the licensing fee per user. I do know that they've got some support agreement with ServiceNow, but I don't think that is broken out or specific to Project Management. It is just inclusive."

"It is fairly expensive."

"For the modules we use, we found it competitive. I can't think of any costs in addition to the licensing fees."

"I have found the solution very expensive."

More ServiceNow pricing and cost advice

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Top Industries

By visitors reading reviews

No data available

Computer Software Company

12%

Financial Services Firm

12%

Manufacturing Company

10%

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

By reviewers
Company Size	Count
Small Business	54
Midsize Enterprise	36
Large Enterprise	163

Questions from the Community

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Which solution is better for developing non-ITSM applications: OutSystems or Service Now?

The short answer is that OutSystems is far better for 2 main reasons. Firstly, with Service Now you are locked into that platform for good. The business model is to lock in and then keep pumping th...

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Would you choose ServiceNow over Microsoft PowerApps?

Hi Netanya, I will choose ServiceNow because ServiceNow is a very good tool compared to Microsoft PowerApp. Because ServiceNow has a very strong module (Performance Analysis) reporting which will ...

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What do you like most about ServiceNow?

The solution has a user-friendly interface.

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Product Reports

Rapid Application Development Software

Download Pillir product report

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Also Known As

appsFreedom

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Overview

Pillir is the developer of a low-code/no-code, cloud-native platform that enables organizations to develop mission-critical apps 20 times faster than traditional methods, leveraging the power of SAP’s digital core from any device, with or without connectivity. Pillir’s platform automatically converts legacy custom business processes to modern cloud-native applications, available on the web and via any mobile device. It enables organizations at any stage of their SAP journey to accelerate their digital transformation, enabling innovation at the edge while maintaining a clean SAP digital core.

Pillir

ServiceNow is a cloud-based task-management platform that specializes in IT operations management (ITOM), IT services management (ITSM), and IT business management (ITBM). ServiceNow allows users to manage their teams, projects, and customer interactions using a variety of different plugins and apps with which it easily integrates.

ServiceNow offers prebuilt applications to support any process, as well as a framework and tools that allow you to build your own.

ServiceNow’s service management solutions include change, request, incident, problem, and cost management, as well as HR, IT, field service, and facilities management solutions. They also cover business management solutions such as vendor performance management, financial management, performance analytics and project portfolio suite, as well as governance, risk, and compliance.

“The Smarter Way to Workflow”

ServiceNow’s activities, processes, and tasks are overseen as part of a comprehensive managed workflow that supports such features as real-time collaboration, communication, and resource sharing. ServiceNow’s suite of products allow for operation using serverless computing, and include the categories of Business Apps, Customer Service, HR, IT, and Security.

ServiceNow can be used to support most workflows because of the wide range of tools it offers. These include on-suite ticketing tools, predictive modeling to manage workflows, and benchmarking for the tracking of progress. ServiceNow can assist with artificial intelligence and machine learning processes and can be used to organize the cases of a help/service desk as well as for instance management and problem management. It also smoothly integrates with many legacy systems.

ServiceNow offers service management software for industries including:

Cloud services
Education
Financial services
Government
Healthcare
Manufacturing
Telecommunications

Reviews from Real Users

PeerSpot users prefer ServiceNow to its competitors because of its scalability, stability, and ease of use. It helps everyone in the company to be on the same page by creating a single source of record across all departments. One user stated that “I’ve definitely used over 20 project management solutions, but they can't be compared with ServiceNow.” Another said that “ServiceNow is an industry leader in multiple areas and provides an excellent ROI.”

Sample Customers

Dole packaed food, Par Pacific, Brown Forman (Jack Daniels and other brands), Mobile Mini, Nabors

AAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow

Pillir vs. ServiceNow