Pillir vs ServiceNow comparison

Pillir and ServiceNow are both solutions in the Rapid Application Development Software category. Pillir is ranked #42, while ServiceNow is ranked #2 with an average rating of 8.5. Pillir holds a 0.5% mindshare in RADS, compared to ServiceNow’s 7.2% mindshare. Additionally, 100% of Pillir users are willing to recommend the solution, compared to 91% of ServiceNow users who would recommend it.

Pillir

Read 2 Pillir reviews

378 Views
249 Comparison Views

100% willing to recommend

ServiceNow

Read 224 ServiceNow reviews

22,688 Views
6,126 Comparison Views

91% willing to recommend

Pillir

ServiceNow

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 17, 2024

ServiceNow and Pillir are competing in the enterprise application platform category. ServiceNow seems to have an upper hand due to its comprehensive suite of features attracting enterprise clients, while Pillir's rapid application development appeals to businesses seeking quick deployment.

Features: ServiceNow offers robust IT service management, comprehensive automation capabilities, and vast integration options, ideal for large-scale enterprise environments. Pillir provides a low-code development platform enabling rapid modernization of SAP applications, advantageous for organizations enhancing their SAP landscapes without extensive coding. The main difference is ServiceNow's broader feature set compared to Pillir’s focused SAP modernization capabilities.

Ease of Deployment and Customer Service: ServiceNow requires more time for deployment due to its extensive feature stack and customization options, often needing significant IT involvement. Pillir emphasizes a streamlined deployment model with its low-code approach, reducing deployment times and the need for specialized IT skills. ServiceNow provides robust customer support but may become complex due to its range of services, while Pillir offers personalized support aligned with its agile deployment model.

Pricing and ROI: ServiceNow often involves higher setup costs due to its extensive customization potential, yielding higher ROI for enterprises needing comprehensive solutions. Pillir presents a more cost-effective setup with a focus on rapid ROI, particularly by reducing application development and deployment times. ServiceNow is better for those needing extensive features, whereas Pillir attracts with quick returns and lower initial investment.

To learn more, read our detailed Pillir vs. ServiceNow Report (Updated: December 2025).

Buyer's Guide

Pillir vs. ServiceNow

December 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Pillir

Ranking in Rapid Application Development Software

42nd

Average Rating

10.0

Reviews Sentiment

8.3

Number of Reviews

Ranking in other categories

Low-Code Development Platforms (34th)

ServiceNow

Ranking in Rapid Application Development Software

2nd

Average Rating

8.6

Reviews Sentiment

6.8

Number of Reviews

224

Ranking in other categories

Help Desk Software (1st), IT Asset Management (1st), IT Service Management (ITSM) (1st), No-Code Development Platforms (1st)

Mindshare comparison

As of January 2026, in the Rapid Application Development Software category, the mindshare of Pillir is 0.5%, up from 0.1% compared to the previous year. The mindshare of ServiceNow is 7.2%, down from 11.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Rapid Application Development Software Market Share Distribution
Product	Market Share (%)
ServiceNow	7.2%
Pillir	0.5%
Other	92.3%

Rapid Application Development Software

Featured Reviews

it_user130401

Application Developer Manager at a tech company with 10,001+ employees

Helpful dashboard, supports offline capabilities for SAP, professional support, and a simple pricing model

I believe that this is the only product in the market that truly supports offline capabilities in an SAP environment. We have people going through all of their shifts without connectivity, yet it automatically later synchronizes well with SAP, without creating extra documents or anything like that. The ability to take ABAP code and automatically convert it to a mobile app and then adjust it to our needs is something that I haven't seen in any other low-code solution on the market, and it has been life-changing for us. I love how easy it is to manage the design of the process using drag and drop. I know they are working to make the developer experience even better, and I'm very excited about it. The modernizer element that converts existing ABAP business logic to the cloud-native mobile-friendly solution is a very powerful tool that I haven't seen in the market.

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Shafqat Paracha

General Manager at sPerception IT

Adopting flexible workflows with customized automation delivers measurable benefits

There are things that I would like to see improved in ServiceNow, such as the pricing, as it is a very costly solution compared to other tools. Additionally, its presence in the local market is very limited; in Pakistan, for example, I don't see any vendor or distributor of ServiceNow available. They need to increase their sales spectrum globally so people can easily access them and engage them for client meetings and more. From a functionality perspective, the features in ServiceNow are acceptable as, at the moment, the ITSM modules rank highly, being 13 plus Pink Elephant certified, which is a good aspect to have. When providing advice to users, I would suggest they consider making strategic decisions about their per user pricing since it is very high. In our region, people normally start with 5 to 10 users, but the per user price is quite steep. Moreover, ServiceNow does not charge based on data uploaded or downloaded, so they should reconsider their pricing and data policies to align better with the financial capabilities of the region.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"I believe that this is the only product in the market that truly supports offline capabilities in an SAP environment."

"I love how they took the MIT Scratch concept and implemented it into the in-app backend. It makes the app creation so much more intuitive and easy to use."

"It gave us professionalized, faster incident turn around times. Improved quality of information shared with our customers. Over time we build an extensive knowledge base that assists in both self-service as in services provided by the servicedesk when handling incidents."

"In terms of the most valuable features, it's nice to have everything in one place. Things are easy to follow up on. ServiceNow provides that workflow. I know at some level it is in the pipeline and then if I need to follow up, everything's there. Those are the key benefits of ServiceNow."

"The solution has a user-friendly interface."

"The Workflow feature is the most valuable."

"We consider the integration capabilities of the solution with other tools to be a valuable feature."

"It allows us to filter the data, create graphs, and get detailed reports."

"The most valuable feature is the flexibility of development for customization."

"I prefer ServiceNow to the competition because of its ease of use, installation and configuration."

More ServiceNow pros

Cons

"The modernizer element should convert a higher percentage of the ABAP code, moving it from approximately 75%, closer to 100%."

"While we're not in a place of letting LOB analysts build apps, at some point, we may want to give them a bit more freedom - as long as we can limit their ability to harm the ERP data. I would like to see more tools pertaining to this area."

"There are sometimes challenges with the portal being a bit confusing for new users."

"We would like to have an Asset Management and/or Project Management feature enabled in this version and in the IT Service Management edition."

"It became kind of complex to set it up without a general lack of knowledge of the particular feature-function capabilities. Features and capabilities could have been explained better to the end-users."

"When it comes to changing some of the features, I would like a little more leeway."

"The licensing needs to be divided into tiers in order to attract lower-level users."

"The interface is not user-friendly."

"The installation and deployment of ServiceNow can be a bit challenging. One major issue I've encountered is that ServiceNow doesn't provide the same mobile responsiveness or features that we used to enjoy with other tools. For example, with Splunk, our response times were about five minutes, and we could manage alerts and incidents directly from our mobile devices."

"It's too complicated and there are too many options."

More ServiceNow cons

Pricing and Cost Advice

"It is straightforward consumption based on the number of end-users."

"The licensing expenses are excessively high."

"Getting the solution up and running is expensive."

"We know that ServiceNow is not cheap, it's more expensive than other solutions. But we are trying to increase our ability to handle tickets so that the cost per ticket is less."

"The licenses are expensive."

"The solution is expensive."

"Some time ago it was expensive, but large companies have special contracts. It's enterprise prices, and we're talking about millions per year."

"The price could be a little lower for the solution. Many of my customers have issues with the licensing process, they have to make it easier and straightforward."

"It has a higher cost compared to local/regional solutions."

More ServiceNow pricing and cost advice

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Top Industries

By visitors reading reviews

No data available

Financial Services Firm

12%

Manufacturing Company

10%

Computer Software Company

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

By reviewers
Company Size	Count
Small Business	55
Midsize Enterprise	35
Large Enterprise	166

Questions from the Community

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Which solution is better for developing non-ITSM applications: OutSystems or Service Now?

The short answer is that OutSystems is far better for 2 main reasons. Firstly, with Service Now you are locked into that platform for good. The business model is to lock in and then keep pumping th...

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Would you choose ServiceNow over Microsoft PowerApps?

Hi Netanya, I will choose ServiceNow because ServiceNow is a very good tool compared to Microsoft PowerApp. Because ServiceNow has a very strong module (Performance Analysis) reporting which will ...

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What do you like most about ServiceNow?

The solution has a user-friendly interface.

See all answers

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Compared 36% of the time

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Compared 6% of the time

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Compared 4% of the time

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Compared 4% of the time

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Compared 4% of the time

Microsoft Dynamics CRM vs ServiceNow

Compared 4% of the time

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Product Reports

Buyer's Guide

Rapid Application Development Software

January 2026

Download Pillir product report

Buyer's Guide

ServiceNow

January 2026

Download ServiceNow product report

Also Known As

appsFreedom

No data available

Overview

Pillir is the developer of a low-code/no-code, cloud-native platform that enables organizations to develop mission-critical apps 20 times faster than traditional methods, leveraging the power of SAP’s digital core from any device, with or without connectivity. Pillir’s platform automatically converts legacy custom business processes to modern cloud-native applications, available on the web and via any mobile device. It enables organizations at any stage of their SAP journey to accelerate their digital transformation, enabling innovation at the edge while maintaining a clean SAP digital core.

Pillir

ServiceNow is a cloud-based task-management platform that specializes in IT operations management (ITOM), IT services management (ITSM), and IT business management (ITBM). ServiceNow allows users to manage their teams, projects, and customer interactions using a variety of different plugins and apps with which it easily integrates.

ServiceNow offers prebuilt applications to support any process, as well as a framework and tools that allow you to build your own.

ServiceNow’s service management solutions include change, request, incident, problem, and cost management, as well as HR, IT, field service, and facilities management solutions. They also cover business management solutions such as vendor performance management, financial management, performance analytics and project portfolio suite, as well as governance, risk, and compliance.

“The Smarter Way to Workflow”

ServiceNow’s activities, processes, and tasks are overseen as part of a comprehensive managed workflow that supports such features as real-time collaboration, communication, and resource sharing. ServiceNow’s suite of products allow for operation using serverless computing, and include the categories of Business Apps, Customer Service, HR, IT, and Security.

ServiceNow can be used to support most workflows because of the wide range of tools it offers. These include on-suite ticketing tools, predictive modeling to manage workflows, and benchmarking for the tracking of progress. ServiceNow can assist with artificial intelligence and machine learning processes and can be used to organize the cases of a help/service desk as well as for instance management and problem management. It also smoothly integrates with many legacy systems.

ServiceNow offers service management software for industries including:

Cloud services
Education
Financial services
Government
Healthcare
Manufacturing
Telecommunications

Reviews from Real Users

PeerSpot users prefer ServiceNow to its competitors because of its scalability, stability, and ease of use. It helps everyone in the company to be on the same page by creating a single source of record across all departments. One user stated that “I’ve definitely used over 20 project management solutions, but they can't be compared with ServiceNow.” Another said that “ServiceNow is an industry leader in multiple areas and provides an excellent ROI.”

ServiceNow

Sample Customers

Dole packaed food, Par Pacific, Brown Forman (Jack Daniels and other brands), Mobile Mini, Nabors

AAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow

Buyer's Guide

Pillir vs. ServiceNow

December 2025

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