Pillir vs ServiceNow comparison

Pillir and ServiceNow are both solutions in the Rapid Application Development Software category. Pillir is ranked #46, while ServiceNow is ranked #2 with an average rating of 8.5. Pillir holds a 0.1% mindshare in RADS, compared to ServiceNow’s 10.9% mindshare. Additionally, 100% of Pillir users are willing to recommend the solution, compared to 92% of ServiceNow users who would recommend it.

Pillir

Read 2 Pillir reviews

124 Views
43 Comparison Views

100% willing to recommend

ServiceNow

Read 217 ServiceNow reviews

11,905 Views
8,079 Comparison Views

92% willing to recommend

Pillir

ServiceNow

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Executive SummaryUpdated on Dec 17, 2024

ServiceNow and Pillir are competing in the enterprise application platform category. ServiceNow seems to have an upper hand due to its comprehensive suite of features attracting enterprise clients, while Pillir's rapid application development appeals to businesses seeking quick deployment.

Features: ServiceNow offers robust IT service management, comprehensive automation capabilities, and vast integration options, ideal for large-scale enterprise environments. Pillir provides a low-code development platform enabling rapid modernization of SAP applications, advantageous for organizations enhancing their SAP landscapes without extensive coding. The main difference is ServiceNow's broader feature set compared to Pillir’s focused SAP modernization capabilities.

Ease of Deployment and Customer Service: ServiceNow requires more time for deployment due to its extensive feature stack and customization options, often needing significant IT involvement. Pillir emphasizes a streamlined deployment model with its low-code approach, reducing deployment times and the need for specialized IT skills. ServiceNow provides robust customer support but may become complex due to its range of services, while Pillir offers personalized support aligned with its agile deployment model.

Pricing and ROI: ServiceNow often involves higher setup costs due to its extensive customization potential, yielding higher ROI for enterprises needing comprehensive solutions. Pillir presents a more cost-effective setup with a focus on rapid ROI, particularly by reducing application development and deployment times. ServiceNow is better for those needing extensive features, whereas Pillir attracts with quick returns and lower initial investment.

To learn more, read our detailed Pillir vs. ServiceNow Report (Updated: April 2025).

Buyer's Guide

Pillir vs. ServiceNow

April 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Pillir

Ranking in Rapid Application Development Software

46th

Average Rating

10.0

Reviews Sentiment

8.3

Number of Reviews

Ranking in other categories

Low-Code Development Platforms (39th)

ServiceNow

Ranking in Rapid Application Development Software

2nd

Average Rating

8.6

Reviews Sentiment

6.9

Number of Reviews

217

Ranking in other categories

Help Desk Software (1st), IT Asset Management (1st), IT Service Management (ITSM) (1st), No-Code Development Platforms (1st)

Mindshare comparison

As of May 2025, in the Rapid Application Development Software category, the mindshare of Pillir is 0.1%, up from 0.0% compared to the previous year. The mindshare of ServiceNow is 10.9%, up from 10.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Rapid Application Development Software

Featured Reviews

it_user130401

Application Developer Manager at Cerner Corporation

Helpful dashboard, supports offline capabilities for SAP, professional support, and a simple pricing model

I believe that this is the only product in the market that truly supports offline capabilities in an SAP environment. We have people going through all of their shifts without connectivity, yet it automatically later synchronizes well with SAP, without creating extra documents or anything like that. The ability to take ABAP code and automatically convert it to a mobile app and then adjust it to our needs is something that I haven't seen in any other low-code solution on the market, and it has been life-changing for us. I love how easy it is to manage the design of the process using drag and drop. I know they are working to make the developer experience even better, and I'm very excited about it. The modernizer element that converts existing ABAP business logic to the cloud-native mobile-friendly solution is a very powerful tool that I haven't seen in the market.

Read full review

Somnath Kand

Team Lead at LTI - Larsen & Toubro Infotech

Custom integration and reporting lead to efficient ticket management

There is a need for bug or error tracking in ServiceNow. Although there are child incidents or tickets, tracking primary issues or bugs within enhancements is not present. The reporting features in the new portal could be more user-friendly. While it provides options to minimize chart and image sizes, actual implementation doesn't always reflect these changes.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"I love how they took the MIT Scratch concept and implemented it into the in-app backend. It makes the app creation so much more intuitive and easy to use."

"I believe that this is the only product in the market that truly supports offline capabilities in an SAP environment."

"The feature that I have found most valuable from ServiceNow is the ability to assign sub-tasks to different teams, including problem tickets and the regular and chain tasks."

"I like the ease of use."

"It allows us to filter the data, create graphs, and get detailed reports."

"ServiceNow is a cloud solution. That fact was very important for us, that it is not an on-prem solution, as it reduces our internal cost of support."

"ServiceNow gives us a lot for free: workflows, organizational structures, service portal, forms, reporting, disaster recovery, and so on."

"ServiceNow is one of the few easiest platforms you can integrate with products like Ansible to automate your workflows."

"ServiceNow is a very powerful tool that can perform a lot of different functions."

"The most valuable features of ServiceNow for me are its ticketing and reporting capabilities."

More ServiceNow pros

Cons

"The modernizer element should convert a higher percentage of the ABAP code, moving it from approximately 75%, closer to 100%."

"While we're not in a place of letting LOB analysts build apps, at some point, we may want to give them a bit more freedom - as long as we can limit their ability to harm the ERP data. I would like to see more tools pertaining to this area."

"It's not very secure, it's web-based, and I prefer Remedy. Both the security and the web interface could be improved."

"The interface can be a bit more intuitive."

"It became kind of complex to set it up without a general lack of knowledge of the particular feature-function capabilities. Features and capabilities could have been explained better to the end-users."

"They can maybe improve the area of agile project management. They do have user storyboards and other things, but we kind of lean on Jira for that work. This is perhaps an area that could be looked at a little more."

"The solution should offer better security when it comes to storing data."

"There should be greater integration with other enterprise applications. We're using Microsoft, Oracle, and other applications, and it would be good to have a greater integration on some of the immediate hiccups that you have with these services. It doesn't mean that when we have a problem with using another application, ServiceNow should be able to fix it, but ServiceNow should be able to alert us to things. There should be a bit more automation or integration."

"There are sometimes challenges with the portal being a bit confusing for new users. The implementation of the portal and workspaces is quite different, and improvements in this area would be beneficial."

"Complexities in the organization made the initial deployment complex."

More ServiceNow cons

Pricing and Cost Advice

"It is straightforward consumption based on the number of end-users."

"I would say it is moderately expensive, ranging from six to seven on a scale of ten."

"The price of the solution is comparable to industry standards. For the features that we received, it is reasonable."

"It is an expensive platform."

"The setup cost is high compared to others, especially when the scope is not fixed."

"Getting the solution up and running is expensive."

"The license model is based on a number of fulfillers (active users who play some role within the ServiceNow functionality). Therefore, you can serve as many end-users as you want, without additional costs."

"The licensing expenses are excessively high."

"The solution is expensive."

More ServiceNow pricing and cost advice

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Top Industries

By visitors reading reviews

No data available

Educational Organization

27%

Computer Software Company

10%

Financial Services Firm

10%

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

Ask a question

Earn 20 points

Which solution is better for developing non-ITSM applications: OutSystems or Service Now?

The short answer is that OutSystems is far better for 2 main reasons. Firstly, with Service Now you are locked into that platform for good. The business model is to lock in and then keep pumping th...

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Would you choose ServiceNow over Microsoft PowerApps?

Hi Netanya, I will choose ServiceNow because ServiceNow is a very good tool compared to Microsoft PowerApp. Because ServiceNow has a very strong module (Performance Analysis) reporting which will ...

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What do you like most about ServiceNow?

The solution has a user-friendly interface.

See all answers

Comparisons

No data available

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Compared 7% of the time

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Compared 6% of the time

IBM Maximo vs ServiceNow

Compared 5% of the time

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Compared 5% of the time

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Product Reports

Buyer's Guide

Rapid Application Development Software

March 2025

Download Pillir product report

Buyer's Guide

ServiceNow

April 2025

Download ServiceNow product report

Also Known As

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Overview

Pillir is the developer of a low-code/no-code, cloud-native platform that enables organizations to develop mission-critical apps 20 times faster than traditional methods, leveraging the power of SAP’s digital core from any device, with or without connectivity. Pillir’s platform automatically converts legacy custom business processes to modern cloud-native applications, available on the web and via any mobile device. It enables organizations at any stage of their SAP journey to accelerate their digital transformation, enabling innovation at the edge while maintaining a clean SAP digital core.

Pillir

ServiceNow is a cloud-based task-management platform that specializes in IT operations management (ITOM), IT services management (ITSM), and IT business management (ITBM). ServiceNow allows users to manage their teams, projects, and customer interactions using a variety of different plugins and apps with which it easily integrates.

ServiceNow offers prebuilt applications to support any process, as well as a framework and tools that allow you to build your own.

ServiceNow’s service management solutions include change, request, incident, problem, and cost management, as well as HR, IT, field service, and facilities management solutions. They also cover business management solutions such as vendor performance management, financial management, performance analytics and project portfolio suite, as well as governance, risk, and compliance.

“The Smarter Way to Workflow”

ServiceNow’s activities, processes, and tasks are overseen as part of a comprehensive managed workflow that supports such features as real-time collaboration, communication, and resource sharing. ServiceNow’s suite of products allow for operation using serverless computing, and include the categories of Business Apps, Customer Service, HR, IT, and Security.

ServiceNow can be used to support most workflows because of the wide range of tools it offers. These include on-suite ticketing tools, predictive modeling to manage workflows, and benchmarking for the tracking of progress. ServiceNow can assist with artificial intelligence and machine learning processes and can be used to organize the cases of a help/service desk as well as for instance management and problem management. It also smoothly integrates with many legacy systems.

ServiceNow offers service management software for industries including:

Cloud services
Education
Financial services
Government
Healthcare
Manufacturing
Telecommunications

Reviews from Real Users

PeerSpot users prefer ServiceNow to its competitors because of its scalability, stability, and ease of use. It helps everyone in the company to be on the same page by creating a single source of record across all departments. One user stated that “I’ve definitely used over 20 project management solutions, but they can't be compared with ServiceNow.” Another said that “ServiceNow is an industry leader in multiple areas and provides an excellent ROI.”

ServiceNow

Sample Customers

Dole packaed food, Par Pacific, Brown Forman (Jack Daniels and other brands), Mobile Mini, Nabors

AAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow

Buyer's Guide

Pillir vs. ServiceNow

April 2025

Free Report: Pillir vs. ServiceNow

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