Pillir vs ServiceNow comparison

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Pillir

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 17, 2024

ServiceNow and Pillir are competing in the enterprise application platform category. ServiceNow seems to have an upper hand due to its comprehensive suite of features attracting enterprise clients, while Pillir's rapid application development appeals to businesses seeking quick deployment.

Features: ServiceNow offers robust IT service management, comprehensive automation capabilities, and vast integration options, ideal for large-scale enterprise environments. Pillir provides a low-code development platform enabling rapid modernization of SAP applications, advantageous for organizations enhancing their SAP landscapes without extensive coding. The main difference is ServiceNow's broader feature set compared to Pillir’s focused SAP modernization capabilities.

Ease of Deployment and Customer Service: ServiceNow requires more time for deployment due to its extensive feature stack and customization options, often needing significant IT involvement. Pillir emphasizes a streamlined deployment model with its low-code approach, reducing deployment times and the need for specialized IT skills. ServiceNow provides robust customer support but may become complex due to its range of services, while Pillir offers personalized support aligned with its agile deployment model.

Pricing and ROI: ServiceNow often involves higher setup costs due to its extensive customization potential, yielding higher ROI for enterprises needing comprehensive solutions. Pillir presents a more cost-effective setup with a focus on rapid ROI, particularly by reducing application development and deployment times. ServiceNow is better for those needing extensive features, whereas Pillir attracts with quick returns and lower initial investment.

To learn more, read our detailed Pillir vs. ServiceNow Report (Updated: June 2025).

Pillir vs. ServiceNow

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Helped 860,168 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Pillir

Ranking in Rapid Application Development Software

44th

Average Rating

10.0

Reviews Sentiment

8.3

Number of Reviews

Ranking in other categories

Low-Code Development Platforms (46th)

ServiceNow

Ranking in Rapid Application Development Software

2nd

Average Rating

8.4

Reviews Sentiment

6.9

Number of Reviews

222

Ranking in other categories

Help Desk Software (1st), IT Asset Management (1st), IT Service Management (ITSM) (1st), No-Code Development Platforms (1st)

Mindshare comparison

As of July 2025, in the Rapid Application Development Software category, the mindshare of Pillir is 0.2%, up from 0.0% compared to the previous year. The mindshare of ServiceNow is 10.5%, up from 10.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Rapid Application Development Software

Featured Reviews

principl247992

Senior SAP Systems Architect at QAD

Intuitive and easy to use with almost no coding

The ability to analyze the business logic built over the years in ABAP and then convert it was pretty amazing. This is the first time I saw a solution that offers something like that. While obviously, it can't convert 100% of the logic (we had over 30,000 lines of code in this process alone), it did pretty well. Afterward, my team had to go in and complete the rest - using drag and drop - almost with no use of code. I love how they took the MIT Scratch concept and implemented it into the in-app backend. It makes the app creation so much more intuitive and easy to use.

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Nikhil Gohil

Solution Engineer - Digital Platform | Mobile at British American Tobacco

Enables effective incident management and seamless workflow automation with valuable mobile accessibility

I haven't thought deeply about improvements for ServiceNow or what might be missing right now. There are so many modules and features in ServiceNow that I haven't explored them all, so it's hard to say what might be missing or should be improved. I suggest making the cost more affordable for smaller companies.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"I believe that this is the only product in the market that truly supports offline capabilities in an SAP environment."

"I love how they took the MIT Scratch concept and implemented it into the in-app backend. It makes the app creation so much more intuitive and easy to use."

"ServiceNow gives us a lot for free: workflows, organizational structures, service portal, forms, reporting, disaster recovery, and so on."

"The solution's initial setup process is easy."

"It's great for keeping everyone informed in the company - not just IT. Everyone becomes aware of change requests and incidents so the entire company is on the same page."

"I prefer ServiceNow to the competition because of its ease of use, installation and configuration."

"Discovery has reduced, on average, the time to build/deploy devices within our environment by one hour. This may not seem like much but it adds up over time. It also reaps additional time savings with its ability to capture changes through subsequent discoveries over the life of the device."

"You can have it installed and up and running within hours if you know what you're doing. Time to market would be one of the main things to consider."

"The most valuable features of ServiceNow for me are its ticketing and reporting capabilities."

"SPM and ITSM features are the most helpful."

More ServiceNow pros

Cons

"While we're not in a place of letting LOB analysts build apps, at some point, we may want to give them a bit more freedom - as long as we can limit their ability to harm the ERP data. I would like to see more tools pertaining to this area."

"The modernizer element should convert a higher percentage of the ABAP code, moving it from approximately 75%, closer to 100%."

"An area for improvement would be the accessibility of downloaded and compressed files."

"The standard UI is very restricted. It doesn't look as good, compared to Remedy. Building your own UI requires some additional coding..."

"Their cloud management is also not that great compared to other products."

"We would like to have an Asset Management and/or Project Management feature enabled in this version and in the IT Service Management edition."

"I would like to see more functionality in terms of custom workflows, not impacting the overall platform health."

"The high price is a huge barrier in Portugal."

"There is inherent complexity with this tool because of the number of things that it can do."

"The solution could be made cheaper. Machine learning and artificial intelligence should be introduced in the next release."

More ServiceNow cons

Pricing and Cost Advice

"It is straightforward consumption based on the number of end-users."

"The cost is quite high."

"Certainly, from a product-platform perspective, the price is not too bad."

"ServiceNow tends to be a little bit more expensive as compared to BMC Helix ITSM."

"ServiceNow's pricing is comparatively higher than Helix's."

"I have found the solution very expensive."

"The platform offers a free trial, by providing a free developer instance once you sign up."

"ServiceNow is a leader and its pricing is quite good, quite competitive... Sometimes some plugins are not priced reasonably but, generally, the platform itself, its modules, are priced reasonably."

"$230 per user."

More ServiceNow pricing and cost advice

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860,168 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

No data available

Educational Organization

16%

Computer Software Company

12%

Financial Services Firm

11%

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

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Which solution is better for developing non-ITSM applications: OutSystems or Service Now?

The short answer is that OutSystems is far better for 2 main reasons. Firstly, with Service Now you are locked into that platform for good. The business model is to lock in and then keep pumping th...

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Would you choose ServiceNow over Microsoft PowerApps?

Hi Netanya, I will choose ServiceNow because ServiceNow is a very good tool compared to Microsoft PowerApp. Because ServiceNow has a very strong module (Performance Analysis) reporting which will ...

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What do you like most about ServiceNow?

The solution has a user-friendly interface.

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Comparisons

No data available

BMC Helix ITSM vs ServiceNow

Compared 7% of the time

Pega Platform vs ServiceNow

Compared 6% of the time

Microsoft Dynamics CRM vs ServiceNow

Compared 5% of the time

IBM Maximo vs ServiceNow

Compared 5% of the time

Microsoft Power Apps vs ServiceNow

Compared 5% of the time

More ServiceNow Competitors

Product Reports

Rapid Application Development Software

Download Pillir product report

Download ServiceNow product report

Also Known As

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Overview

Pillir is the developer of a low-code/no-code, cloud-native platform that enables organizations to develop mission-critical apps 20 times faster than traditional methods, leveraging the power of SAP’s digital core from any device, with or without connectivity. Pillir’s platform automatically converts legacy custom business processes to modern cloud-native applications, available on the web and via any mobile device. It enables organizations at any stage of their SAP journey to accelerate their digital transformation, enabling innovation at the edge while maintaining a clean SAP digital core.

Pillir

ServiceNow is a cloud-based task-management platform that specializes in IT operations management (ITOM), IT services management (ITSM), and IT business management (ITBM). ServiceNow allows users to manage their teams, projects, and customer interactions using a variety of different plugins and apps with which it easily integrates.

ServiceNow offers prebuilt applications to support any process, as well as a framework and tools that allow you to build your own.

ServiceNow’s service management solutions include change, request, incident, problem, and cost management, as well as HR, IT, field service, and facilities management solutions. They also cover business management solutions such as vendor performance management, financial management, performance analytics and project portfolio suite, as well as governance, risk, and compliance.

“The Smarter Way to Workflow”

ServiceNow’s activities, processes, and tasks are overseen as part of a comprehensive managed workflow that supports such features as real-time collaboration, communication, and resource sharing. ServiceNow’s suite of products allow for operation using serverless computing, and include the categories of Business Apps, Customer Service, HR, IT, and Security.

ServiceNow can be used to support most workflows because of the wide range of tools it offers. These include on-suite ticketing tools, predictive modeling to manage workflows, and benchmarking for the tracking of progress. ServiceNow can assist with artificial intelligence and machine learning processes and can be used to organize the cases of a help/service desk as well as for instance management and problem management. It also smoothly integrates with many legacy systems.

ServiceNow offers service management software for industries including:

Cloud services
Education
Financial services
Government
Healthcare
Manufacturing
Telecommunications

Reviews from Real Users

PeerSpot users prefer ServiceNow to its competitors because of its scalability, stability, and ease of use. It helps everyone in the company to be on the same page by creating a single source of record across all departments. One user stated that “I’ve definitely used over 20 project management solutions, but they can't be compared with ServiceNow.” Another said that “ServiceNow is an industry leader in multiple areas and provides an excellent ROI.”

Sample Customers

Dole packaed food, Par Pacific, Brown Forman (Jack Daniels and other brands), Mobile Mini, Nabors

AAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow

Pillir vs. ServiceNow