We performed a comparison between Pega Customer Service and Zoho CRM based on real PeerSpot user reviews.
Find out in this report how the two CRM solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The product is scalable. It works efficiently for changing existing features."
"The most valuable feature of the solution is case management and different configurations."
"The technical support provided for all the solutions from Pega is of the same quality since they have their own internal teams and the same mechanisms, which are good for dealing with issues of different users."
"We can customize the solution the way we want to."
"Zoho CRM has a location-based feature where if I'm visiting certain customers in a day, it can indicate to me the most efficient route. However, this is if the location of all the offices or places is updated, it saves my time. The calendar in Zoho CRM is synchronized with Google Calander which is very useful for me."
"Its initial setup process for the cloud-based version is straightforward."
"The camera feature is valuable because it provides a look and feel."
"The solution is always stable."
"There's no installation required."
"The initial setup is pretty fast."
"What I like best about Zoho CRM is the web form feature. I find Zoho CRM forms excellent."
"Pega JVM function needs to be improved."
"The product's pricing needs improvement."
"The only concern I have seen about the product is its prices."
"This solution needs a more user-friendly interface."
"Custom development is often necessary to make such extensive changes, and it does come with associated costs."
"Some of our clients could not develop their requirements using the product."
"The mobile application is a little complicated and could be simplified."
"Certain functions have occasional performance issues."
"There are two things I would like to see from Zoho CRM. The first would be to include a calling feature that is connected to our call center. Second, I would like financial targeting and how to measure targeting for the sales agent to be connected better with bookings."
"The tool is hard for people who have worked with Microsoft Office for a long time."
"There was a challenge while deploying Zoho when we brought an API code. Because integrations "aren't perfect" for every organization."
Pega Customer Service is ranked 37th in CRM with 3 reviews while Zoho CRM is ranked 6th in CRM with 47 reviews. Pega Customer Service is rated 8.6, while Zoho CRM is rated 8.0. The top reviewer of Pega Customer Service writes "Has good stability and customer-friendly technical support services ". On the other hand, the top reviewer of Zoho CRM writes "A highly stable solution that allows customization and data sharing". Pega Customer Service is most compared with , whereas Zoho CRM is most compared with SAP CRM, monday.com, Bitrix24, Microsoft Dynamics CRM and LeadSquared. See our Pega Customer Service vs. Zoho CRM report.
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We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
