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Ordaana vs Unified-CXM Platform comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Ordaana
Ranking in Customer Experience Management
13th
Average Rating
10.0
Reviews Sentiment
9.2
Number of Reviews
1
Ranking in other categories
No ranking in other categories
Unified-CXM Platform
Ranking in Customer Experience Management
20th
Average Rating
8.0
Reviews Sentiment
7.8
Number of Reviews
1
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of May 2025, in the Customer Experience Management category, the mindshare of Ordaana is 0.4%, up from 0.1% compared to the previous year. The mindshare of Unified-CXM Platform is 0.5%, down from 0.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Customer Experience Management
 

Featured Reviews

ST
The insights and analytics provided by Ordaana have been invaluable in refining our sales strategies and identifying growth opportunities
While Ordaana CRM has been a fantastic tool for our organization, there are a few areas where we see room for improvement. Enhancing the mobile app functionality would be beneficial, as our team members are often on the go and need seamless access to the CRM from their mobile devices. Additionally, expanding the customization options for reports and dashboards would allow us to tailor the insights more closely to our specific needs. We would love to see the inclusion of a built-in chat feature for internal team communication directly within Ordaana CRM. This would streamline collaboration and ensure all communications are centralized. Moreover, an advanced analytics module with predictive insights and trend analysis would be a game-changer, helping us anticipate customer needs and make more informed decisions. Lastly, integrating social media management tools would enable us to track and engage with our customers across various platforms more effectively.
Leonid Mironov - PeerSpot reviewer
Facilitating data-driven decisions with powerful reporting and case management
The most valuable features are case management and reporting. The Unified-CXM Platform also helps in data aggregation and offers the capability to export data in different formats and integrate it with common CRMs like Microsoft 360 or Salesforce. Additionally, the ability to manage access to the data and ensure visibility to third parties is quite beneficial. The solution allows me to take data-driven decisions and identify gaps within the business by collecting and labeling data extensively.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"One of the most valuable features of Ordaana CRM for our organization has been the appointment booking functionality. This feature has streamlined the scheduling process, allowing our team to efficiently book and manage client appointments."
"The most valuable features are case management and reporting."
 

Cons

"Enhancing the mobile app functionality would be beneficial, as our team members are often on the go and need seamless access to the CRM from their mobile devices."
"When onboarding new users, the platform requires a lot of fine-tuning, which demands certain expertise on the customer side."
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Questions from the Community

What is your experience regarding pricing and costs for Ordaana ?
When considering Ordaana CRM, it's important to carefully evaluate the setup cost, pricing, and licensing options to ensure they align with your organization's budget and needs. The initial setup c...
What needs improvement with Ordaana ?
While Ordaana CRM has been a fantastic tool for our organization, there are a few areas where we see room for improvement. Enhancing the mobile app functionality would be beneficial, as our team me...
What is your primary use case for Ordaana ?
We use the Ordaana CRM primarily to manage customer relationships and streamline our sales processes. Our team of 15 operates in a fast-paced environment where efficiency and organization are key. ...
What is your experience regarding pricing and costs for Unified-CXM Platform?
The pricing of the solution is quite high, rated at nine to ten. The cost should be reconsidered given the capabilities provided by the platform.
What needs improvement with Unified-CXM Platform?
For a long-time user like myself, everything feels natural. However, when onboarding new users, the platform requires a lot of fine-tuning, which demands certain expertise on the customer side. The...
What is your primary use case for Unified-CXM Platform?
I use the Unified-CXM Platform for social listening and engagement with customers across different social media channels, along with extensive reporting.
 

Comparisons

No data available
No data available
 

Overview

Find out what your peers are saying about ServiceNow, Qualtrics, Salesforce and others in Customer Experience Management. Updated: May 2025.
851,471 professionals have used our research since 2012.