We performed a comparison between Oracle Service Cloud and Salesforce Service Cloud based on real PeerSpot user reviews.
Find out in this report how the two CRM Customer Engagement Centers solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
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Oracle Service Cloud, part of the Oracle CX Cloud Suite, is a cloud-based, omnichannel solution that captures a 360-degree view of every customer in a dynamic and unified agent desktop. Oracle Service Cloud’s innovative approach is driven by knowledge, automation, and evolving customer interaction channels, simplifying every service experience for service administrators and customers alike. By helping to differentiate your organization's service experience, Oracle Service Cloud delivers measurable business impacts across all industries.
This flexible and scalable platform includes:
For more information visit https://cloud.oracle.com/en_US/service-cloud
Service Cloud is fully customizable support and help desk that provide faster, smarter service that will increase loyalty, retention, and satisfaction. From call-center software to self-service portals, our service solutions enhance your customer service with more responsive, more intuitive, more flexible support that anticipates customer needs.
Oracle Service Cloud is ranked 2nd in CRM Customer Engagement Centers with 3 reviews while Salesforce Service Cloud is ranked 7th in CRM Customer Engagement Centers. Oracle Service Cloud is rated 9.0, while Salesforce Service Cloud is rated 0.0. The top reviewer of Oracle Service Cloud writes "It has lots of APIs to integrate with other solutions". On the other hand, Oracle Service Cloud is most compared with Oracle CX Sales, Siebel CRM, QuickBase, Microsoft Dynamics CRM and Siebel Contact Center, whereas Salesforce Service Cloud is most compared with ServiceNow, Vlocity, Microsoft Dynamics CRM, JIRA Service Management and SAP Service Cloud.
See our list of best CRM Customer Engagement Centers vendors.
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