We performed a comparison between Oracle Fusion Service and Salesforce Marketing Cloud based on real PeerSpot user reviews.
Find out in this report how the two Marketing Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The solution is completely cloud-based and very easy to access from anywhere."
"It offers a seamless experience with quick deployment—eliminating prolonged implementation and installation processes."
"The service management features are valuable."
"The most valuable feature of the solution is that a company can maintain all of its HR data without any issues."
"Oracle Cloud Services integrates well. It has lots of APIs to integrate with other solutions, like the PBX we use from Cisco. The ability to integrate Siebel data with Cisco PBX was nice."
"Oracle offers a wide range of applications, each capable of delivering significant value to our business."
"Oracle Service Cloud could improve the integration for older platforms."
"The most valuable feature of the solution is that customers can easily understand it."
"Salesforce is constantly evolving and have a good release cycle."
"Salesforce Marketing Cloud's journey builder is very easy to handle and quickly sets up a journey for clients who use a lot of communication."
"The solution is user-friendly."
"It has excellent lead and opportunity tracking."
"Datorama is part of Salesforce Marketing Cloud, which is quite a valuable feature that provides customer analytics."
"The solution is very, very scalable."
"The most valuable features of Salesforce Marketing Cloud are that it performs well and gives me what I need. It's the most friendly interface system for CRM I've worked with. Additionally, it integrates fairly well with different kinds of AI and ML to allow you to receive more out of your application."
"Offers many great features and is intuitive."
"The user experience has to be much better."
"Oracle Fusion Service needs to improve its documentation part because we do not have proper documentation."
"Oracle Service Cloud could improve the integration for older platforms."
"The UI experience needs refinement to enhance user-friendliness."
"The dependency on the dollar makes these products more costly during disruptions in currency parity, especially in countries like Pakistan."
"Oracle changed the means by which users are created in the system. I would like this to be easier to implement."
"We built some custom code to make a few functions easier. Oracle needs to look at what the customers do and integrate them into the product."
"Delivering the solution to clients can be quite complex and requires highly trained technicians with expertise."
"There is a lot of room for improvement in Salesforce Marketing Cloud's dashboards and the visualization of information in each journey."
"The pricing is a bit high."
"This solution could be more user-friendly."
"Technical support is good but could be faster, maybe more knowledgeable, and more customer friendly."
"Salesforce could benefit by implementing further integration with more platforms."
"There could be easier tools to configure the product and to create landing pages to better handle large data sets."
"Clarity around new features could be improved when they are released."
"The technicality of the solution can be streamlined."
Oracle Fusion Service is ranked 6th in Marketing Management with 29 reviews while Salesforce Marketing Cloud is ranked 1st in Marketing Management with 50 reviews. Oracle Fusion Service is rated 8.6, while Salesforce Marketing Cloud is rated 8.4. The top reviewer of Oracle Fusion Service writes "A reasonably stable and scalable tool to manage human resources, payroll, and expenses of a business". On the other hand, the top reviewer of Salesforce Marketing Cloud writes "Easy to deploy, stable, and scalable". Oracle Fusion Service is most compared with QuickBase, Siebel CRM, Oracle CX Sales, Salesforce Sales Cloud and Microsoft Dynamics CRM, whereas Salesforce Marketing Cloud is most compared with Marketo, Oracle Eloqua, HubSpot Marketing Hub, Amazon Pinpoint and SAP Marketing Cloud. See our Oracle Fusion Service vs. Salesforce Marketing Cloud report.
See our list of best Marketing Management vendors.
We monitor all Marketing Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
