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Opsgenie vs WebGazer comparison

Atlassian and WebGazer are both solutions in the IT Alerting and Incident Management category. Atlassian is ranked #2 with an average rating of 8.3, while WebGazer is ranked #41. Atlassian holds a 14.6% mindshare in IMS, compared to WebGazer’s 0.0% mindshare. Additionally, 100% of Atlassian users are willing to recommend the solution.
Opsgenie
Read 14 Opsgenie reviews
  • 1,630 Views
  • 1,088 Comparison Views
100% willing to recommend
WebGazer
  • 29 Views
  • 2 Comparison Views
 

Comparison Buyer's Guide

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Executive Summary
We performed a comparison between Opsgenie and WebGazer based on real PeerSpot user reviews.

Find out what your peers are saying about PagerDuty, Atlassian, Splunk and others in IT Alerting and Incident Management.

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To learn more, read our detailed IT Alerting and Incident Management Report (Updated: June 2025).
Buyer's Guide
IT Alerting and Incident Management
June 2025
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Opsgenie
Ranking in IT Alerting and Incident Management
2nd
Average Rating
8.0
Reviews Sentiment
7.3
Number of Reviews
14
Ranking in other categories
No ranking in other categories
WebGazer
Ranking in IT Alerting and Incident Management
41st
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of July 2025, in the IT Alerting and Incident Management category, the mindshare of Opsgenie is 14.6%, down from 23.7% compared to the previous year. The mindshare of WebGazer is 0.0%, down from 0.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Alerting and Incident Management
 

Featured Reviews

Syed Mohammad Arshad - PeerSpot reviewer
The price is competitive and it's easy to use and configure
We are using the cloud version of Atlassian products now, but I think the Data Center version we used earlier was much more user-friendly. There are lots of limitations in the cloud version The add-on or features that work with the Data Center versions are not compatible with the cloud version. Opsgenie fits on top of the base application, which is Jira Service Management. Jira Service Management is an investigation. Previously, we had Jira Service Management and PagerDuty running on top of that. Now, Opsgenie is bundled as a part of JSM. However, when we switched to the cloud version, many of the features have become a bit complicated compared to the Data Center version I had used for years. It might be due to an architectural change or some other reason: Also, it would be nice if Opsgenie had the ability to import rosters from other sources like you can do in PagerDuty.
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Top Industries

By visitors reading reviews
Computer Software Company
28%
Financial Services Firm
8%
Media Company
6%
Performing Arts
6%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What do you like most about Opsgenie?
That clarity, visibility, scheduling, and the management of on-call schedules, as well as tracking SLA breaches and workload, are key reasons to utilize Opsgenie.
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What is your experience regarding pricing and costs for Opsgenie?
The pricing is on the lower side; I would rate it a six out of ten, with ten being low price, which indicates good affordability.
See all answers
What needs improvement with Opsgenie?
Initially, Opsgenie had bidirectional integration with Jira Service Management, but that functionality has been scaled back. Previously, Opsgenie was adept at managing incidents within its ecosyste...
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Comparisons

PagerDuty Operations Cloud vs Opsgenie Logo
PagerDuty Operations Cloud vs Opsgenie
Compared 48% of the time
Rootly vs Opsgenie Logo
Rootly vs Opsgenie
Compared 12% of the time
Splunk On-Call vs Opsgenie Logo
Splunk On-Call vs Opsgenie
Compared 12% of the time
xMatters vs Opsgenie Logo
xMatters vs Opsgenie
Compared 8% of the time
Everbridge IT Alerting vs Opsgenie Logo
Everbridge IT Alerting vs Opsgenie
Compared 7% of the time
More Opsgenie Competitors
No data available
 

Product Reports

Buyer's Guide
Opsgenie
June 2025
Opsgenie reportDownload Opsgenie product report
Buyer's Guide
IT Alerting and Incident Management
June 2025
WebGazer reportDownload WebGazer product report
 

Overview

Users are empowered to manage their contact details and notification preferences in a single location, hence the administrators don't have to maintain this information at each application. OpsGenie is a cloud based service with reliable, distributed architecture that is replicated in multiple data centers, and monitored around the clock. The lifecycle for each alert, notifications, actions taken by users, are recorded and reported to enable admins to easily analyze what happened. No more wasting time, digging up log files. No more finger pointing.

Most enterprises employ multitude of tools for IT management: for monitoring, ticketing, configuration and change management, etc. Although each of these tools may be individually capable of sending notifications via email or SMS, it is a burden for administrators to maintain the same information in each of these multiple, disparate systems. 

OpsGenie enables organizations to consolidate notification management into a single management system. OpsGenie enables users to maintain their own contact details and preferences in one place, eliminating duplication of data, reducing administrative overhead.

Atlassian

WebGazer is a powerful tool used for tracking user eye movements and capturing interactions on websites. It accurately records eye-tracking data, enabling effective analysis of user behavior. With its simplicity and ease of use, WebGazer is accessible to users of all technical backgrounds. Its open-source nature allows for collaboration and customization, making it a valuable solution for various research and development needs.

WebGazer
 

Sample Customers

2500+ customers including Yahoo, Politico, Dynatrace, Looker, Solarwinds, Overstock, Oregon State University, Glassdoor, Cloudticity, Unbounce, Bleacher Report
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Buyer's Guide
IT Alerting and Incident Management
June 2025
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