OpenText Operations Bridge and Splunk Observability Cloud compete in the IT monitoring and management space. OpenText stands out with its integrated infrastructure view and automation features, while Splunk offers superior real-time analytics and customization in dashboards.
Features: OpenText Operations Bridge offers comprehensive infrastructure visibility, centralized monitoring, and automation to reduce manual tasks. Splunk Observability Cloud provides real-time analytics, customizable user-friendly dashboards, and seamless integration of various data sources for holistic insights.
Room for Improvement: OpenText Operations Bridge needs better scalability, modernized visualizations, and a simplified implementation process. Desired enhancements include AI features and improved dashboards. Splunk Observability Cloud could benefit from improved log analysis, better integration with third-party tools, and streamlined alert systems to enhance user experience.
Ease of Deployment and Customer Service: OpenText primarily supports on-premises and hybrid cloud deployments, suitable for organizations with existing infrastructure but limiting cloud scalability. Customer service experiences vary. Splunk supports public, on-premises, and hybrid cloud deployments, providing flexibility but with mixed customer service reviews and challenges with offshore support, necessitating reliable support systems.
Pricing and ROI: Both OpenText and Splunk are seen as expensive but deliver value through their capabilities. OpenText offers significant automation for cost efficiency although its complex pricing can be prohibitive. Splunk, while costly, provides extensive analytics and customization, with a predictable pricing model during peak data loads, although competitive pricing discussions continue.
OpenText goes out to bring the right people to answer any inquiries I have.
Problem resolution typically takes between two and five days, which isn't very helpful.
If any issues arise, we can raise a vendor case, and resolutions are provided in a timely and accurate manner.
They did not have a clear answer.
We've used the solution across more than 250 people, including engineers.
I would rate its scalability an eight out of ten.
We rarely have problems accessing the dashboard or the page.
I would rate its stability a nine out of ten.
Splunk is more business-friendly due to its prettier interface.
It would be beneficial if server details could be retrieved directly in synthetic monitoring.
Customers sometimes need to create specific dashboards, particularly for applicative metrics such as Java and process terms.
There is room for improvement in the alerting system, which is complicated and has less documentation available.
With its automation capabilities and runbooks, it reduces after-hours costs by automatically handling recurring issues and known scenarios.
Splunk Observability Cloud is expensive.
It appears to be expensive compared to competitors.
This automation significantly reduces manual intervention in ticket handling.
It offers unified visibility for logs, metrics, and traces.
Saving time with automation can save us weeks. It's improving our resilience.
Unlike other APMs, Splunk's service map is quite effective.
Splunk Observability Cloud combines log search, data integration, and dashboards for seamless monitoring, enhancing infrastructure visibility and security. Its cloud integration and scalability support diverse environments, improving operational efficiency.
Splunk Observability Cloud offers comprehensive monitoring tools with user-friendly interfaces, enabling end-to-end infrastructure visibility. Its real-time alerting and predictive capabilities enhance security monitoring, while centralized dashboards provide cross-platform visibility. Users benefit from fast data integration and extensive insights into application performance. Despite its advantages, improvements could be made in integration with other tools, data reliability, scalability, and cost management. Users face challenges in configuration complexity and require better automation and endpoint protection features. Enhancing AI integration, alerts, and adaptation for high-throughput services could further improve usability.
What are the key features of Splunk Observability Cloud?In industries like finance and healthcare, Splunk Observability Cloud is implemented for application performance monitoring and infrastructure metrics. Its ability to track incidents and analyze machine data benefits network infrastructure, while distributed tracing and log analysis aid in tackling security threats. Organizations often integrate it for compliance and auditing purposes, enhancing visibility into network traffic and optimizing performance.
We monitor all Cloud Monitoring Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
