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OpenText LoadRunner Cloud vs SmartBear TestComplete comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.4
OpenText LoadRunner Cloud boosts ROI with cost savings, easy performance testing, effective load management, and improved customer experiences.
Sentiment score
6.8
SmartBear TestComplete automation saves time, enhances client satisfaction, and boosts efficiency, with annual savings of approximately $10,000.
LoadRunner Cloud helps with risk elimination by reducing performance degradation in production, ensuring a better end-user experience.
The ROI is not necessarily cost savings. Sometimes a customer wants to use OpenText LoadRunner Cloud, or it's the only tool that will solve the problem depending on the application.
Once set up, only one person is needed to handle all tasks, reducing the requirement for multiple personnel.
 

Customer Service

Sentiment score
6.4
OpenText LoadRunner Cloud's customer service is generally praised, but technical support experiences are mixed, impacting satisfaction levels.
Sentiment score
6.9
SmartBear TestComplete's customer support is knowledgeable but inconsistent, with delays and unresolved issues needing faster escalation and responses.
I faced issues with OpenText LoadRunner Cloud support when a problem took three to four months to resolve, which negatively impacted our project, especially when key team members were unavailable during leave periods.
It's important to note that OpenText has recently taken over Micro Focus.
 

Scalability Issues

Sentiment score
7.7
OpenText LoadRunner Cloud excels in scalability, supporting varied user loads efficiently, with flexible cloud architecture, despite potential costs.
Sentiment score
7.4
SmartBear TestComplete is scalable and adaptable, with flexible scripting, but may require licensing for wider deployment.
It is very scalable, and on the cloud, it's even more scalable, potentially unlimited.
With load generators available, it is easily scalable to meet our needs.
The solution is highly scalable, which is its main feature.
 

Stability Issues

Sentiment score
7.7
OpenText LoadRunner Cloud is widely regarded for its stability, with only occasional minor issues promptly resolved by support teams.
Sentiment score
6.9
SmartBear TestComplete generally stable, but users report crashes, memory leaks, and HTML5 testing delays in certain scenarios.
OpenText LoadRunner Cloud is extremely stable for our use case.
 

Room For Improvement

OpenText LoadRunner Cloud needs improvements in reporting, interface, compatibility, documentation, technical support, and modern tool integration.
SmartBear TestComplete faces challenges in object recognition, integrations, licensing, performance, and support across browsers and mobile devices.
The technical personnel are not able to fix issues quickly, which becomes problematic during critical situations.
It would also be convenient if there were options to convert scripts from competitor tools like NeoLoad to LoadRunner.
I expect an improvement in the cloud location offering to better serve local applications, particularly to enhance testing accuracy for users in regions like Thailand.
While using SmartBear TestComplete, we are fine with the current capabilities, however, it would be beneficial to improve some performance aspects, especially the image comparison feature.
 

Setup Cost

OpenText LoadRunner Cloud offers flexible, cost-effective pricing for SaaS, despite higher costs compared to some competitors, supporting numerous protocols.
SmartBear TestComplete's pricing and licensing receive mixed reviews, seen as both reasonable and costly depending on usage and modules.
OpenText LoadRunner Cloud pricing is flexible, offering a more affordable solution compared to the more expensive on-premise LoadRunner.
It's delivering functionality, but we also use JMeter, which is free.
 

Valuable Features

OpenText LoadRunner Cloud offers scalable performance testing with easy automation, seamless integration, and extensive protocol support for diverse environments.
SmartBear TestComplete excels in cross-platform automation, integration, and support for multiple languages, enhancing automated testing efficiency and maintenance.
A significant difference is in its depth of analysis.
OpenText LoadRunner Cloud can scale in a cloud-based environment to support up to ten thousand concurrent users without capacity loss, which is not possible with on-premise solutions on personal machines.
We can monitor CPU and memory utilization, and response times.
The most valuable feature of SmartBear TestComplete for me is the image comparison functionality.
 

Categories and Ranking

OpenText LoadRunner Cloud
Average Rating
8.2
Reviews Sentiment
7.2
Number of Reviews
45
Ranking in other categories
Performance Testing Tools (6th), Load Testing Tools (6th)
SmartBear TestComplete
Average Rating
7.6
Reviews Sentiment
6.8
Number of Reviews
76
Ranking in other categories
Functional Testing Tools (7th), Regression Testing Tools (4th), Test Automation Tools (5th)
 

Mindshare comparison

While both are Quality Assurance solutions, they serve different purposes. OpenText LoadRunner Cloud is designed for Performance Testing Tools and holds a mindshare of 9.2%, up 9.2% compared to last year.
SmartBear TestComplete, on the other hand, focuses on Test Automation Tools, holds 5.9% mindshare, down 6.9% since last year.
Performance Testing Tools
Test Automation Tools
 

Featured Reviews

Aphiwat Leetavorn. - PeerSpot reviewer
Cloud-based testing accommodates high user scenarios while anticipating location improvement
OpenText LoadRunner Cloud can scale in a cloud-based environment to support up to ten thousand concurrent users without capacity loss, which is not possible with on-premise solutions on personal machines. This scalability and network bandwidth capability are essential for high-scale load testing. Additionally, it allows me to upload common LoadRunner scripts to the cloud for testing without requiring a license for scripting tools, offering a flexible and comfortable high-scale load testing solution.
Prakhar Goel - PeerSpot reviewer
Used for integration automation, user-based automation, and web automation
The solution's most valuable features are the drag-and-drop feature, keyword-driven approach, and reusability of the scripts. The solution has introduced a new feature that helps us identify objects we cannot normally identify. It gives you a fair idea of objects, resolving the object recognition issue. The solution can be used to perform different tests on different machines.
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Top Industries

By visitors reading reviews
Financial Services Firm
20%
Computer Software Company
16%
Government
7%
Manufacturing Company
7%
Computer Software Company
18%
Manufacturing Company
14%
Financial Services Firm
13%
Government
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

Do you recommend Micro Focus LoadRunner Cloud?
I absolutely recommend Micro Focus LoadRunner Cloud. In fact, I consider it to be one of the best performance testing tools. I like it because it provides many benefits. Some of the ones I find to...
What do you like most about Micro Focus LoadRunner Cloud?
One of LoadRunner's standout features is its extensive support for various TechStacks and protocols.
What is your experience regarding pricing and costs for Micro Focus LoadRunner Cloud?
OpenText LoadRunner Cloud pricing is flexible, offering a more affordable solution compared to the more expensive on-premise LoadRunner. The hourly usage model allows cost-saving when used rightly.
What do you like most about SmartBear TestComplete?
TestComplete has strong reporting capabilities. The reports they generate are really good.
What is your experience regarding pricing and costs for SmartBear TestComplete?
I am not involved in pricing or licensing; our management team handles these aspects.
What needs improvement with SmartBear TestComplete?
While using SmartBear TestComplete, we are fine with the current capabilities, however, it would be beneficial to improve some performance aspects, especially the image comparison feature. Occasion...
 

Also Known As

Micro Focus LoadRunner Cloud, StormRunner Load, LoadRunner Cloud, and Micro Focus StormRunner Load
No data available
 

Overview

 

Sample Customers

Alfa Bank, N Brown Group, University of Copenhagen, McGraw-Hill, Cognizant
Cisco, J.P. Morgan, Boeing, McAfee, EMC, Intuit, and Thomson Reuters.
Find out what your peers are saying about Apache, Perforce, Tricentis and others in Performance Testing Tools. Updated: May 2025.
857,028 professionals have used our research since 2012.