OpenText Capture vs WorkFusion comparison

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OpenText Capture

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Executive SummaryUpdated on Jun 19, 2025

WorkFusion and OpenText Capture are prominent solutions in the intelligent automation market. OpenText Capture is favored for its extensive features, while WorkFusion is recognized as budget-friendly with strong support.

Features: WorkFusion's key features include seamless integration with AI tools, SAP integrations, and a user-friendly interface allowing quick task automation. OpenText Capture excels in advanced document recognition capabilities, comprehensive content management, and strong OCR and machine learning for document processing.

Room for Improvement: WorkFusion could enhance its capabilities with more prebuilt components and training model improvements for unstructured documents. OpenText Capture could improve the integration process to reduce complexity and increase automation efficiency with structured documents.

Ease of Deployment and Customer Service: WorkFusion is praised for straightforward deployment and responsive customer support. OpenText Capture offers a flexible deployment model that might require more effort to fully integrate due to its complex configurations.

Pricing and ROI: WorkFusion offers lower setup costs, providing excellent ROI for budget-conscious businesses. OpenText Capture, although having a higher initial cost, justifies this with its robust features and strong ROI. The choice often depends on balancing upfront costs and long-term benefits.

To learn more, read our detailed OpenText Capture vs. WorkFusion Report (Updated: June 2025).

OpenText Capture vs. WorkFusion

June 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

OpenText Capture

Ranking in Intelligent Document Processing (IDP)

5th

Average Rating

8.2

Reviews Sentiment

6.7

Number of Reviews

Ranking in other categories

No ranking in other categories

WorkFusion

Ranking in Intelligent Document Processing (IDP)

8th

Average Rating

7.6

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Process Automation (12th), Robotic Process Automation (RPA) (9th)

Mindshare comparison

As of June 2025, in the Intelligent Document Processing (IDP) category, the mindshare of OpenText Capture is 7.5%, down from 7.9% compared to the previous year. The mindshare of WorkFusion is 2.2%, down from 3.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Intelligent Document Processing (IDP)

Featured Reviews

Shital Funde

Managar at a computer software company with 1,001-5,000 employees

A powerful solution for custom scripting but .NET knowledge is required

Knowledge of .NET is required to effectively use the solution or it can be complicated. I was able to train customers to use the solution if they had some .NET experience. The solution should offer a lightweight version that includes the OCR or document scanning and does not include the entire enterprise package with custom scripting.

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Arijit-Ghosh

Intelligent Automation SME at a financial services firm with 10,001+ employees

Cloud platform orchestrates business processes with AI capabilities

I find the capabilities that a normal orchestrator should have to be valuable in WorkFusion. The WorkFusion 10 cloud-based platform is different from the earlier on-prem version, WorkFusion 9. The platform now includes auto machine learning and AI capabilities. We haven't used these extensively, but they are a nice feature they are working on. The platform remains stable with well-designed processes, despite being a complex and technical tool.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It allows you to image capture, scan documents and use machine learning to automatically index and tie them."

"Being able to have accurate extraction is most valuable. It has machine learning and other tools to make the extraction more accurate."

"The automated version of the vendor invoice management is great."

"We use it to capture documents coming through our product and mobile channels and make them available for our business to access and email. We use it to automate the email workflow in our applications, pull the documents, and email them to the users."

"The enterprise and capturing feature of OpenText is its valuable feature. As we have integrated CRM with OpenText."

"The solution is very powerful because it allows for custom scripting."

"The dashboard is the solution's most valuable feature. When clients want to look at the data it's very easy for them to do so. The dashboard for the IT manager is very useful if there are issues and to create and follow processes."

"The most valuable features are the Excel activities. It has a number of Excel activities that are quite reliable."

"If you compare it to its competitors in the market, it is more Java-native."

"It is useful that WorkFusion provides the entire infrastructure, which allows me to focus on writing code without worrying about maintenance."

"The platform remains stable with well-designed processes, despite being a complex and technical tool."

"WorkFusion helps by speeding up processes. The process takes time. It has business costs associated because there are people waiting to take the next steps in the process. The end result of waiting, whether it is an internal or external team, is that they are delayed. Therefore, it helps us in speeding up business processes and improving employee morale, as people don't have to do repetitive work anymore."

"We have been very pleased with the speed and decisiveness of WorkFusion, which is able to quickly provide a disposition note or escalate to a human for additional review."

"The document processing engine is good. We're extracting around 70 data points from a given document, and we have an automated extraction rate of 80 percent for those fields."

More WorkFusion pros

Cons

"I would say what most of the document management solutions are lacking is smartness to detect the duplicate storage of the documents"

"The area for improvement primarily centers around licensing concerns rather than technical issues. Captiva, intended for larger clients, poses challenges for medium and small businesses due to licensing costs. The current licensing model is based on volume, such as purchasing a volume for one million dollars per year for scanning. This pricing structure may be prohibitive for companies with constrained budgets. Another aspect requiring attention is the mobile capture feature, which, although experiencing recent enhancements in intelligent document processing through AI, could benefit from further improvements. Specifically, there is room for enhancement in enabling users to efficiently capture documents using their smartphones."

"The setup is medium complexity."

"It can be more user-friendly, and it should also have more reporting capabilities. There are also a few other things that need improvement."

"If something is handwritten and attached to an email, it doesn't capture the information correctly."

"Knowledge of .NET is required to effectively use the solution or it can be complicated."

"We are using it to improve the image and the documentation for the cases. And sometimes, some cases have more than fifteen different types. We use some tools as fixed standard analysis and provide information to support the different types to take some decisions and help in an automated process. We choose the case type and subtype DNS scanning documents from the data entry up."

"It is difficult for non-technical users to use WorkFusion. If we really want to build automation, we definitely need Java developers. Their RPA is not for non-technical people. If I look at competing products, like Automation Anywhere, UiPath, Blue Prism, or even Power Automate, a non-technical person can build basic automations and deploy them. Since non-technical people can easily build basic automations, they can be deployed in no time. With WorkFusion, there isn't a similar feature that works well. One needs to write code from scratch to build automation. That is definitely a deterrent if we really want to do quick, dirty automation. I would not rate WorkFusion very high on their no-code, low-code paradigm. In this area, I would definitely expect them to improve."

"Where it can be improved is the speed. I built two bots, one with WorkFusion and the same thing with Python. My feeling was that the speed at which Python did things, how fast it did them, was quite cool. It was faster."

"On a scale of 1 - 10 I would rate them a 6. That's not low - that 60%. But as I said, it needs to be upgraded and modified."

"We would like to see further improvement in the area of running headless."

"It is complex for enterprise implementation. The solution needs a needs minimum, of 20-22 servers. It's no small task. This is not a straightforward setup. It's a large undertaking and there are many moving parts."

"It should integrate with more ERP solutions like SAP. It doesn't currently have that ability."

"The solution is not user-friendly, this is something they should improve."

"We are having some database issues, but we are addressing them."

More WorkFusion cons

Pricing and Cost Advice

"Some customers say the solution can get costly because it requires licenses or enterprise packages."

"OpenText is an expensive solution."

"We have a good deal from WorkFusion. We have an unlimited global licensing deal with WorkFusion. For us, it is a no-worry solution. We can go ahead and use it as much as possible anywhere we need it. If WorkFusion has a different kind of a deal for licensing with others, then their business decisions need to be evaluated based on that."

"The overall cost could come down a bit in terms of maintaining the servers. Because it can handle complicated things in big use cases, the infrastructure is also correspondingly big. It would be nice to bring that cost down."

"The solution was not the cheapest, but it was also not the most expensive. Workfusion was very open to negotiating pricing and to working within the objectives of our firm."

"I can't speak to pricing. It's a contract signed by upper management."

"It is not the most expensive solution, but it is also not the cheapest."

"They have a very expensive license compared to any other automation tool. For instance, at $50,000 - $60,000, you can bring in an Automation Anywhere solution. For this solution, you need at least $250,000 to get something going."

"One upgrade took a year to do, from the first server being built to the last bot being migrated. This was because we had to migrate all our existing bots. This is the same process and time frame that we are expecting towards the upcoming upgrade. I will end up spending half a million dollars to do an upgrade."

"As a first-time customer who wants to engage with WorkFusion, not working for my company, then I would want to do a PoC. The cost is prohibitive because they will ask me to get infrastructure with six or seven servers. Then, you must buy a WorkFusion license to do a PoC, which is expensive. I would then have to set up a team to build the PoC and see the benefits. That is very prohibitive."

More WorkFusion pricing and cost advice

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Top Industries

By visitors reading reviews

Financial Services Firm

18%

Computer Software Company

12%

Manufacturing Company

12%

Government

10%

Financial Services Firm

30%

Computer Software Company

15%

Government

Insurance Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about OpenText Intelligent Capture?

The enterprise and capturing feature of OpenText is its valuable feature. As we have integrated CRM with OpenText.

What needs improvement with OpenText Intelligent Capture?

The area for improvement primarily centers around licensing concerns rather than technical issues. Captiva, intended for larger clients, poses challenges for medium and small businesses due to lice...

What is your primary use case for OpenText Intelligent Capture?

It is designed for the automated capture and recognition of documents. Whether obtained through scanning, emails, faxes, or other sources, documents can be captured and data automatically extracted...

What do you like most about WorkFusion?

If you compare it to its competitors in the market, it is more Java-native.

What is your experience regarding pricing and costs for WorkFusion?

WorkFusion is cheaper than Kofax, but I cannot compare it to UiPath ( /products/uipath-reviews ) without exact pricing. It is worth the money as a tool.

What needs improvement with WorkFusion?

In low-code automation, most parts are not customizable, particularly when Excel is involved, which increases complexity. The system can break down, requiring numerous exception cases, thus complic...

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Comparisons

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UiPath Document Understanding vs OpenText Capture

Compared 14% of the time

Tungsten TotalAgility vs OpenText Capture

Compared 12% of the time

Amazon Textract vs OpenText Capture

Compared 11% of the time

IBM Datacap vs OpenText Capture

Compared 8% of the time

More OpenText Capture Competitors

UiPath Platform vs WorkFusion

Compared 38% of the time

Microsoft Power Automate vs WorkFusion

Compared 17% of the time

Automation Anywhere vs WorkFusion

Compared 12% of the time

ELMA 365 vs WorkFusion

Compared 7% of the time

Tungsten RPA vs WorkFusion

Compared 6% of the time

More WorkFusion Competitors

Product Reports

Download OpenText Capture product report

OpenText Capture

June 2025

Download WorkFusion product report

May 2025

Also Known As

OpenText Captivas

No data available

Overview

OpenText Capture leverages machine learning for effective document extraction and automated vendor invoice management, boasting powerful integration capabilities with CRM systems and an efficient OCR tool. Its platform supports API interaction for comprehensive document management.

OpenText Capture enhances document processing through accurate indexing with machine learning and efficient image capture via OCR, integrating data into systems like ECM and ERP. Users benefit from streamlined workflows, automating tasks such as extracting invoice data from scanned or emailed documents. Challenges include improving AI-driven document duplicate detection, OCR for lease abstraction, and the development of mobile capture features. Users seek a more user-friendly experience with lower licensing costs.

What are the key features of OpenText Capture?

Accurate Document Extraction: Utilizes machine learning to precisely extract information.
Automated Invoice Management: Reduces manual input through automation.
CRM System Integration: Seamlessly integrates with CRM for enhanced workflow.
Effective OCR Tool: Capable of advanced scanning and image processing.
API Interaction: Supports API use over mobile, email, or web platforms.
Custom Scripting: Enables tailored functionality to meet user-specific needs.

What benefits or ROI should users expect?

Increased Efficiency: Streamlines document management, saving time and resources.
Cost Reduction: Minimizes human intervention, reducing operational costs.
Enhanced Data Accuracy: Provides precise data capture and processing.
Flexible Integration: Easily connects with existing systems for a cohesive workflow.
Improved Automation: Boosts productivity through intelligent automation features.

Industries rely on OpenText Capture for efficient document management in capturing vendor invoices and automating workflows. In real estate, OCR might be used for processing lease documents, streamlining property management. Finance sectors benefit from automated invoice handling, often integrating data with ERP systems for improved financial oversight.

OpenText

WorkFusion, Inc. is the creator of AI-enabled Digital Workers designed specifically for banking and financial services organizations. Its Digital Workers are true knowledge workers that effectively augment existing teams in functions like anti-money laundering (AML), sanctions, customer onboarding, Know Your Customer (KYC), and customer service. WorkFusion’s digital workforce solutions help solve talent shortages, increase workforce capacity, save money, enhance employee and customer satisfaction, and ensure ongoing compliance. For more information visit workfusion.com.

Sample Customers

Information Not Available

Deutsche Bank, Amerant Bank, Bank of Asia, Scotiabank, Bank of Montreal, LPL Financial, Carter Bank & Trust, Selective Insurance, HPE, Canadian Tire, Standard Bank, Humana, New York-Presbyterian, Houston Methodist, Six Financial, State Street