OpenText Capture vs WorkFusion comparison

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OpenText Capture

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Executive SummaryUpdated on Jun 19, 2025

WorkFusion and OpenText Capture are prominent solutions in the intelligent automation market. OpenText Capture is favored for its extensive features, while WorkFusion is recognized as budget-friendly with strong support.

Features: WorkFusion's key features include seamless integration with AI tools, SAP integrations, and a user-friendly interface allowing quick task automation. OpenText Capture excels in advanced document recognition capabilities, comprehensive content management, and strong OCR and machine learning for document processing.

Room for Improvement: WorkFusion could enhance its capabilities with more prebuilt components and training model improvements for unstructured documents. OpenText Capture could improve the integration process to reduce complexity and increase automation efficiency with structured documents.

Ease of Deployment and Customer Service: WorkFusion is praised for straightforward deployment and responsive customer support. OpenText Capture offers a flexible deployment model that might require more effort to fully integrate due to its complex configurations.

Pricing and ROI: WorkFusion offers lower setup costs, providing excellent ROI for budget-conscious businesses. OpenText Capture, although having a higher initial cost, justifies this with its robust features and strong ROI. The choice often depends on balancing upfront costs and long-term benefits.

To learn more, read our detailed OpenText Capture vs. WorkFusion Report (Updated: July 2025).

OpenText Capture vs. WorkFusion

July 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

OpenText Capture

Ranking in Intelligent Document Processing (IDP)

5th

Average Rating

8.2

Reviews Sentiment

6.3

Number of Reviews

Ranking in other categories

No ranking in other categories

WorkFusion

Ranking in Intelligent Document Processing (IDP)

9th

Average Rating

7.6

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Process Automation (12th), Robotic Process Automation (RPA) (9th)

Mindshare comparison

As of August 2025, in the Intelligent Document Processing (IDP) category, the mindshare of OpenText Capture is 7.8%, up from 7.4% compared to the previous year. The mindshare of WorkFusion is 2.2%, down from 2.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Intelligent Document Processing (IDP)

Featured Reviews

Shital Funde

Managar at a computer software company with 1,001-5,000 employees

A powerful solution for custom scripting but .NET knowledge is required

Knowledge of .NET is required to effectively use the solution or it can be complicated. I was able to train customers to use the solution if they had some .NET experience. The solution should offer a lightweight version that includes the OCR or document scanning and does not include the entire enterprise package with custom scripting.

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Arijit-Ghosh

Intelligent Automation SME at a financial services firm with 10,001+ employees

Cloud platform orchestrates business processes with AI capabilities

I find the capabilities that a normal orchestrator should have to be valuable in WorkFusion. The WorkFusion 10 cloud-based platform is different from the earlier on-prem version, WorkFusion 9. The platform now includes auto machine learning and AI capabilities. We haven't used these extensively, but they are a nice feature they are working on. The platform remains stable with well-designed processes, despite being a complex and technical tool.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The enterprise and capturing feature of OpenText is its valuable feature. As we have integrated CRM with OpenText."

"It allows you to image capture, scan documents and use machine learning to automatically index and tie them."

"The automated version of the vendor invoice management is great."

"We use it to capture documents coming through our product and mobile channels and make them available for our business to access and email. We use it to automate the email workflow in our applications, pull the documents, and email them to the users."

"The solution is very powerful because it allows for custom scripting."

"Being able to have accurate extraction is most valuable. It has machine learning and other tools to make the extraction more accurate."

"It's a pretty robust product."

"It is useful that WorkFusion provides the entire infrastructure, which allows me to focus on writing code without worrying about maintenance."

"A helpful feature is the analytics capability within WorkFusion. The analytics dashboards, i.e., their Tableau dashboards, are really helpful for building a business activity monitoring layer. These are very visible to senior management and stakeholders, who can see and know what is happening within processes. They can see what benefits are getting delivered as processes, either ;daily, weekly, monthly, or quarterly. It is easy for stakeholders or senior management to understand the value for the money that they are spending."

"This solution has great document recognition capabilities."

"The dashboard is the solution's most valuable feature. When clients want to look at the data it's very easy for them to do so. The dashboard for the IT manager is very useful if there are issues and to create and follow processes."

"For automating mundane activities, I can recommend WorkFusion."

"We have seen Workfusion improve on accuracy and compliance... With the Workfusion model, we reduce human error and the need for further QC. We switch more to a QA process where we're testing whether the model is effective."

"It really does help by either freeing up people's time to focus on more value-added tasks or reducing headcount. We generally have other things that we can get people to do, helping make the employees' work more meaningful since they are not having to do the mundane stuff."

More WorkFusion pros

Cons

"Knowledge of .NET is required to effectively use the solution or it can be complicated."

"It can be more user-friendly, and it should also have more reporting capabilities. There are also a few other things that need improvement."

"I would say what most of the document management solutions are lacking is smartness to detect the duplicate storage of the documents"

"If something is handwritten and attached to an email, it doesn't capture the information correctly."

"The setup is medium complexity."

"The area for improvement primarily centers around licensing concerns rather than technical issues. Captiva, intended for larger clients, poses challenges for medium and small businesses due to licensing costs. The current licensing model is based on volume, such as purchasing a volume for one million dollars per year for scanning. This pricing structure may be prohibitive for companies with constrained budgets. Another aspect requiring attention is the mobile capture feature, which, although experiencing recent enhancements in intelligent document processing through AI, could benefit from further improvements. Specifically, there is room for enhancement in enabling users to efficiently capture documents using their smartphones."

"We are using it to improve the image and the documentation for the cases. And sometimes, some cases have more than fifteen different types. We use some tools as fixed standard analysis and provide information to support the different types to take some decisions and help in an automated process. We choose the case type and subtype DNS scanning documents from the data entry up."

"The product could do more to expand its 'codeless' coding options by adding drag-and-drop assistance in building bots for non-technical users."

"One thing we didn't like was their OCR solution. We felt it's somewhat inefficient."

"It should integrate with more ERP solutions like SAP. It doesn't currently have that ability."

"There is enhanced functionality I would like to see, things that would further enhance the user experience, deliver greater efficiencies, and further mitigate risk."

"I would like WorkFusion to improve the automation rate when evaluating unstructured text."

"The product needs to be "simple and easy" to use. A good example of this is the use of Python code to perform automations. It is free and the skills transfer is able to happen quickly and the operation and initiation of the completed automation is easy to execute."

"It is difficult for non-technical users to use WorkFusion. If we really want to build automation, we definitely need Java developers. Their RPA is not for non-technical people. If I look at competing products, like Automation Anywhere, UiPath, Blue Prism, or even Power Automate, a non-technical person can build basic automations and deploy them. Since non-technical people can easily build basic automations, they can be deployed in no time. With WorkFusion, there isn't a similar feature that works well. One needs to write code from scratch to build automation. That is definitely a deterrent if we really want to do quick, dirty automation. I would not rate WorkFusion very high on their no-code, low-code paradigm. In this area, I would definitely expect them to improve."

"So far, we have developed only one automation using machine learning. The results were less than optimal. Part of this could be because of the use case that was selected. Overall, our experience was suboptimal. WorkFusion was an outstanding partner in terms of providing their experts for free to help us on that particular use case, but we still have a lot of things to figure out in terms of how to use its machine learning capability."

More WorkFusion cons

Pricing and Cost Advice

"Some customers say the solution can get costly because it requires licenses or enterprise packages."

"OpenText is an expensive solution."

"We are on an annual contract to use the solution."

"As a first-time customer who wants to engage with WorkFusion, not working for my company, then I would want to do a PoC. The cost is prohibitive because they will ask me to get infrastructure with six or seven servers. Then, you must buy a WorkFusion license to do a PoC, which is expensive. I would then have to set up a team to build the PoC and see the benefits. That is very prohibitive."

"In addition to the licensing fee, there is also an implementation cost for each use case and technical support costs."

"Find it online."

"We have a good deal from WorkFusion. We have an unlimited global licensing deal with WorkFusion. For us, it is a no-worry solution. We can go ahead and use it as much as possible anywhere we need it. If WorkFusion has a different kind of a deal for licensing with others, then their business decisions need to be evaluated based on that."

"The pricing is fair because WorkFusion's out-of-the-box solution is appealing."

"My client is using RPA Express, which is available for them to use free of charge."

"One upgrade took a year to do, from the first server being built to the last bot being migrated. This was because we had to migrate all our existing bots. This is the same process and time frame that we are expecting towards the upcoming upgrade. I will end up spending half a million dollars to do an upgrade."

More WorkFusion pricing and cost advice

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Top Industries

By visitors reading reviews

Financial Services Firm

19%

Computer Software Company

11%

Manufacturing Company

10%

Government

10%

Financial Services Firm

28%

Computer Software Company

13%

Government

Insurance Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about OpenText Intelligent Capture?

The enterprise and capturing feature of OpenText is its valuable feature. As we have integrated CRM with OpenText.

What needs improvement with OpenText Intelligent Capture?

The area for improvement primarily centers around licensing concerns rather than technical issues. Captiva, intended for larger clients, poses challenges for medium and small businesses due to lice...

What is your primary use case for OpenText Intelligent Capture?

It is designed for the automated capture and recognition of documents. Whether obtained through scanning, emails, faxes, or other sources, documents can be captured and data automatically extracted...

What do you like most about WorkFusion?

If you compare it to its competitors in the market, it is more Java-native.

What is your experience regarding pricing and costs for WorkFusion?

WorkFusion is cheaper than Kofax, but I cannot compare it to UiPath ( /products/uipath-reviews ) without exact pricing. It is worth the money as a tool.

What needs improvement with WorkFusion?

In low-code automation, most parts are not customizable, particularly when Excel is involved, which increases complexity. The system can break down, requiring numerous exception cases, thus complic...

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Comparisons

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Compared 11% of the time

UiPath Document Understanding vs OpenText Capture

Compared 11% of the time

IBM Datacap vs OpenText Capture

Compared 10% of the time

Amazon Textract vs OpenText Capture

Compared 10% of the time

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UiPath Platform vs WorkFusion

Compared 32% of the time

Microsoft Power Automate vs WorkFusion

Compared 16% of the time

Automation Anywhere vs WorkFusion

Compared 12% of the time

Tungsten RPA vs WorkFusion

Compared 8% of the time

ELMA 365 vs WorkFusion

Compared 7% of the time

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Product Reports

Download OpenText Capture product report

OpenText Capture

August 2025

Download WorkFusion product report

July 2025

Also Known As

OpenText Captivas

No data available

Overview

OpenText Capture leverages machine learning for effective document extraction and automated vendor invoice management, boasting powerful integration capabilities with CRM systems and an efficient OCR tool. Its platform supports API interaction for comprehensive document management.

OpenText Capture enhances document processing through accurate indexing with machine learning and efficient image capture via OCR, integrating data into systems like ECM and ERP. Users benefit from streamlined workflows, automating tasks such as extracting invoice data from scanned or emailed documents. Challenges include improving AI-driven document duplicate detection, OCR for lease abstraction, and the development of mobile capture features. Users seek a more user-friendly experience with lower licensing costs.

What are the key features of OpenText Capture?

Accurate Document Extraction: Utilizes machine learning to precisely extract information.
Automated Invoice Management: Reduces manual input through automation.
CRM System Integration: Seamlessly integrates with CRM for enhanced workflow.
Effective OCR Tool: Capable of advanced scanning and image processing.
API Interaction: Supports API use over mobile, email, or web platforms.
Custom Scripting: Enables tailored functionality to meet user-specific needs.

What benefits or ROI should users expect?

Increased Efficiency: Streamlines document management, saving time and resources.
Cost Reduction: Minimizes human intervention, reducing operational costs.
Enhanced Data Accuracy: Provides precise data capture and processing.
Flexible Integration: Easily connects with existing systems for a cohesive workflow.
Improved Automation: Boosts productivity through intelligent automation features.

Industries rely on OpenText Capture for efficient document management in capturing vendor invoices and automating workflows. In real estate, OCR might be used for processing lease documents, streamlining property management. Finance sectors benefit from automated invoice handling, often integrating data with ERP systems for improved financial oversight.

OpenText

WorkFusion, Inc. is the creator of AI-enabled Digital Workers designed specifically for banking and financial services organizations. Its Digital Workers are true knowledge workers that effectively augment existing teams in functions like anti-money laundering (AML), sanctions, customer onboarding, Know Your Customer (KYC), and customer service. WorkFusion’s digital workforce solutions help solve talent shortages, increase workforce capacity, save money, enhance employee and customer satisfaction, and ensure ongoing compliance. For more information visit workfusion.com.

Sample Customers

Information Not Available

Deutsche Bank, Amerant Bank, Bank of Asia, Scotiabank, Bank of Montreal, LPL Financial, Carter Bank & Trust, Selective Insurance, HPE, Canadian Tire, Standard Bank, Humana, New York-Presbyterian, Houston Methodist, Six Financial, State Street