OpenText Capture vs WorkFusion comparison

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OpenText Capture

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Executive SummaryUpdated on Dec 28, 2025

WorkFusion and OpenText Capture are prominent competitors in the automation and document management category. WorkFusion appears to have the upper hand due to its user-friendliness and scalability, while OpenText Capture's strength lies in its robust integration and data processing capabilities.

Features: WorkFusion excels with SAP integrations and offers robust cognitive and document processing with machine learning and OCR for high data extraction rates. Its scalability and user-friendliness make it attractive to beginners in automation. OpenText Capture is recognized for its seamless integrations, especially in document-intensive tasks like invoicing. It includes machine learning and AI features to enhance data extraction, making it beneficial for handling large volumes of structured data.

Room for Improvement: WorkFusion requires integration with more ERP solutions and improvements in machine learning tagging and OCR capabilities. The technical complexity of WorkFusion demands high Java expertise, affecting non-technical users. OpenText Capture could improve its complex nature and reduce high licensing costs, with advancements needed in OCR and data extraction to compete with LLM advancements.

Ease of Deployment and Customer Service: WorkFusion allows flexible deployments across public and hybrid clouds but faces technical complexity issues, needing effective support. Its technical assistance is mixed, with varied responsiveness. OpenText Capture often utilizes on-premises deployment meeting enterprise needs, with support generally praised for quick responses, although delays may occur during major updates.

Pricing and ROI: WorkFusion is relatively cost-effective, offering reductions in human error and enhanced employee productivity for a positive ROI, despite being expensive with negotiable volume discounts. OpenText Capture is considered costly too, yet its document management and extraction are valuable for high-volume operations, showing potential ROI. Cost remains a large factor in choosing between these solutions.

To learn more, read our detailed OpenText Capture vs. WorkFusion Report (Updated: December 2025).

OpenText Capture vs. WorkFusion

December 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

OpenText Capture

Ranking in Intelligent Document Processing (IDP)

4th

Average Rating

8.2

Reviews Sentiment

6.3

Number of Reviews

Ranking in other categories

No ranking in other categories

WorkFusion

Ranking in Intelligent Document Processing (IDP)

10th

Average Rating

7.6

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Process Automation (26th), Robotic Process Automation (RPA) (16th)

Mindshare comparison

As of January 2026, in the Intelligent Document Processing (IDP) category, the mindshare of OpenText Capture is 5.2%, down from 7.6% compared to the previous year. The mindshare of WorkFusion is 2.7%, up from 2.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Intelligent Document Processing (IDP) Market Share Distribution
Product	Market Share (%)
OpenText Capture	5.2%
WorkFusion	2.7%
Other	92.1%

Intelligent Document Processing (IDP)

Featured Reviews

Sirisha Konakandla

Software Engineer at ECloudOptimumCorp

Robust document capture boosts efficiency and integration options

The best features include multiple channel capabilities such as fax, different file transfers, and paper scans. It can be integrated with multiple channels and can capture images, even from mobile devices integrating into OpenText Capture. Currently, it has introduced AI for data extraction and document processing. OpenText Capture's impact on automating document-intensive tasks such as accounts payables or loan processing is significant. It has the capability to capture table structures or multiple line items from images, including line items and final amounts for invoice processing. The main benefits of OpenText Capture are particularly valuable when capturing content and extracting structured or unstructured data. This product can be integrated into any point-of-sale system, Salesforce, SAP, or other environments, reducing manual data entry and related tasks. This feature has helped organizations handle large volumes of data with precision, especially regarding resource consumption. The automation reduces human effort that would otherwise be required for classification and extraction tasks.

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Arijit-Ghosh

Intelligent Automation SME at a financial services firm with 10,001+ employees

Cloud platform orchestrates business processes with AI capabilities

I find the capabilities that a normal orchestrator should have to be valuable in WorkFusion. The WorkFusion 10 cloud-based platform is different from the earlier on-prem version, WorkFusion 9. The platform now includes auto machine learning and AI capabilities. We haven't used these extensively, but they are a nice feature they are working on. The platform remains stable with well-designed processes, despite being a complex and technical tool.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The enterprise and capturing feature of OpenText is its valuable feature. As we have integrated CRM with OpenText."

"It allows you to image capture, scan documents and use machine learning to automatically index and tie them."

"We use it to capture documents coming through our product and mobile channels and make them available for our business to access and email. We use it to automate the email workflow in our applications, pull the documents, and email them to the users."

"The solution is very powerful because it allows for custom scripting."

"The automated version of the vendor invoice management is great."

"Being able to have accurate extraction is most valuable. It has machine learning and other tools to make the extraction more accurate."

"The main benefits of OpenText Capture are particularly valuable when capturing content and extracting structured or unstructured data, and this feature has helped organizations handle large volumes of data with precision, especially regarding resource consumption."

"The customer support is very responsive."

"We recommend different solutions based on our customers' needs, and WorkFusion is what we offer for those who need a premium solution."

"We have been very pleased with the speed and decisiveness of WorkFusion, which is able to quickly provide a disposition note or escalate to a human for additional review."

"The document processing engine is good. We're extracting around 70 data points from a given document, and we have an automated extraction rate of 80 percent for those fields."

"The cognitive features of this solution are good."

"We have seen Workfusion improve on accuracy and compliance... With the Workfusion model, we reduce human error and the need for further QC. We switch more to a QA process where we're testing whether the model is effective."

"It takes care of simple tasks so users can focus more on exceptions than on regular use cases. They only focus on orders where they need to handle an exception, some information was not given, or there is an issue that they had to focus on. The rest of it goes straight through without human touch. We want to see our employees as engineers, wherein they think and solve problems, not necessarily have to do repetitive tasks. I think WorkFusion helps with avoiding repetitive tasks."

"The Control Tower enables us to create and use workflows. It helps us run processes. There are a lot of small features, but the Control Tower is a very good feature, wherein we can create bots and schedule them as well as create different instances of them to run in different regions."

More WorkFusion pros

Cons

"The setup is medium complexity."

"I would say what most of the document management solutions are lacking is smartness to detect the duplicate storage of the documents"

"We are using it to improve the image and the documentation for the cases. And sometimes, some cases have more than fifteen different types. We use some tools as fixed standard analysis and provide information to support the different types to take some decisions and help in an automated process. We choose the case type and subtype DNS scanning documents from the data entry up."

"It can be more user-friendly, and it should also have more reporting capabilities. There are also a few other things that need improvement."

"If something is handwritten and attached to an email, it doesn't capture the information correctly."

"Knowledge of .NET is required to effectively use the solution or it can be complicated."

"The area for improvement primarily centers around licensing concerns rather than technical issues. Captiva, intended for larger clients, poses challenges for medium and small businesses due to licensing costs. The current licensing model is based on volume, such as purchasing a volume for one million dollars per year for scanning. This pricing structure may be prohibitive for companies with constrained budgets. Another aspect requiring attention is the mobile capture feature, which, although experiencing recent enhancements in intelligent document processing through AI, could benefit from further improvements. Specifically, there is room for enhancement in enabling users to efficiently capture documents using their smartphones."

"There is enhanced functionality I would like to see, things that would further enhance the user experience, deliver greater efficiencies, and further mitigate risk."

"The product needs to be "simple and easy" to use. A good example of this is the use of Python code to perform automations. It is free and the skills transfer is able to happen quickly and the operation and initiation of the completed automation is easy to execute."

"The user experience could be better both from an RPA perspective and from a business perspective."

"On a scale of 1 - 10 I would rate them a 6. That's not low - that 60%. But as I said, it needs to be upgraded and modified."

"We have had some problems in the past with the Inspector tool that looks at the elements on the screen. Replacing it or improving it is needed."

"This is a Java-based application that takes up a lot of space and when it runs, consumes a lot of memory. This affects the reliability because it gets to a point where it hangs."

"There could be better version control through their web platform. That is something that could be improved on. Integration from the IDE, e.g., from WorkFusion Studio directly into Control Tower, would be nice to have too."

"It is complex for enterprise implementation. The solution needs a needs minimum, of 20-22 servers. It's no small task. This is not a straightforward setup. It's a large undertaking and there are many moving parts."

More WorkFusion cons

Pricing and Cost Advice

"OpenText is an expensive solution."

"Some customers say the solution can get costly because it requires licenses or enterprise packages."

"I can't speak to pricing. It's a contract signed by upper management."

"In addition to the licensing fee, there is also an implementation cost for each use case and technical support costs."

"They have a very expensive license compared to any other automation tool. For instance, at $50,000 - $60,000, you can bring in an Automation Anywhere solution. For this solution, you need at least $250,000 to get something going."

"The pricing is fair because WorkFusion's out-of-the-box solution is appealing."

"The overall cost could come down a bit in terms of maintaining the servers. Because it can handle complicated things in big use cases, the infrastructure is also correspondingly big. It would be nice to bring that cost down."

"As a first-time customer who wants to engage with WorkFusion, not working for my company, then I would want to do a PoC. The cost is prohibitive because they will ask me to get infrastructure with six or seven servers. Then, you must buy a WorkFusion license to do a PoC, which is expensive. I would then have to set up a team to build the PoC and see the benefits. That is very prohibitive."

"Find it online."

"One upgrade took a year to do, from the first server being built to the last bot being migrated. This was because we had to migrate all our existing bots. This is the same process and time frame that we are expecting towards the upcoming upgrade. I will end up spending half a million dollars to do an upgrade."

More WorkFusion pricing and cost advice

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Top Industries

By visitors reading reviews

Financial Services Firm

19%

Insurance Company

15%

Computer Software Company

10%

Manufacturing Company

Financial Services Firm

30%

Computer Software Company

Insurance Company

Comms Service Provider

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	2
Large Enterprise	6

By reviewers
Company Size	Count
Small Business	10
Large Enterprise	23

Questions from the Community

What needs improvement with OpenText Intelligent Capture?

There is room for improvement regarding the data extraction and OCR capabilities in OpenText Capture, especially with the advancements in LLMs and various extraction methods such as CVision. The pr...

What is your primary use case for OpenText Intelligent Capture?

I use OpenText Capture for any digital format or hard copies, everything that needs to be digitalized and stored in a content management platform. Before storing in any content management platform,...

What advice do you have for others considering OpenText Intelligent Capture?

Based on my rich experience with OpenText Capture, I would advise organizations considering it for their environment that this product is useful for handling heavy volumes or more complex documenta...

What do you like most about WorkFusion?

If you compare it to its competitors in the market, it is more Java-native.

What is your experience regarding pricing and costs for WorkFusion?

WorkFusion is cheaper than Kofax, but I cannot compare it to UiPath ( /products/uipath-reviews ) without exact pricing. It is worth the money as a tool.

What needs improvement with WorkFusion?

In low-code automation, most parts are not customizable, particularly when Excel is involved, which increases complexity. The system can break down, requiring numerous exception cases, thus complic...

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Compared 9% of the time

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Compared 17% of the time

Automation Anywhere vs WorkFusion

Compared 11% of the time

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Compared 10% of the time

Tungsten RPA vs WorkFusion

Compared 6% of the time

ABBYY Vantage vs WorkFusion

Compared 5% of the time

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Product Reports

Download OpenText Capture product report

OpenText Capture

January 2026

Download WorkFusion product report

January 2026

Also Known As

OpenText Captivas

No data available

Overview

OpenText Capture leverages machine learning for effective document extraction and automated vendor invoice management, boasting powerful integration capabilities with CRM systems and an efficient OCR tool. Its platform supports API interaction for comprehensive document management.

OpenText Capture enhances document processing through accurate indexing with machine learning and efficient image capture via OCR, integrating data into systems like ECM and ERP. Users benefit from streamlined workflows, automating tasks such as extracting invoice data from scanned or emailed documents. Challenges include improving AI-driven document duplicate detection, OCR for lease abstraction, and the development of mobile capture features. Users seek a more user-friendly experience with lower licensing costs.

What are the key features of OpenText Capture?

Accurate Document Extraction: Utilizes machine learning to precisely extract information.
Automated Invoice Management: Reduces manual input through automation.
CRM System Integration: Seamlessly integrates with CRM for enhanced workflow.
Effective OCR Tool: Capable of advanced scanning and image processing.
API Interaction: Supports API use over mobile, email, or web platforms.
Custom Scripting: Enables tailored functionality to meet user-specific needs.

What benefits or ROI should users expect?

Increased Efficiency: Streamlines document management, saving time and resources.
Cost Reduction: Minimizes human intervention, reducing operational costs.
Enhanced Data Accuracy: Provides precise data capture and processing.
Flexible Integration: Easily connects with existing systems for a cohesive workflow.
Improved Automation: Boosts productivity through intelligent automation features.

Industries rely on OpenText Capture for efficient document management in capturing vendor invoices and automating workflows. In real estate, OCR might be used for processing lease documents, streamlining property management. Finance sectors benefit from automated invoice handling, often integrating data with ERP systems for improved financial oversight.

OpenText

WorkFusion, Inc. is the creator of AI-enabled Digital Workers designed specifically for banking and financial services organizations. Its Digital Workers are true knowledge workers that effectively augment existing teams in functions like anti-money laundering (AML), sanctions, customer onboarding, Know Your Customer (KYC), and customer service. WorkFusion’s digital workforce solutions help solve talent shortages, increase workforce capacity, save money, enhance employee and customer satisfaction, and ensure ongoing compliance. For more information visit workfusion.com.

Sample Customers

Information Not Available

Deutsche Bank, Amerant Bank, Bank of Asia, Scotiabank, Bank of Montreal, LPL Financial, Carter Bank & Trust, Selective Insurance, HPE, Canadian Tire, Standard Bank, Humana, New York-Presbyterian, Houston Methodist, Six Financial, State Street