OpenText AI Operations Management vs Zenoss Cloud comparison

OpenText and Zenoss are both solutions in the Event Monitoring category. OpenText is ranked #8 with an average rating of 8.3, while Zenoss is ranked #14. OpenText holds a 7.0% mindshare in EM, compared to Zenoss’s 2.1% mindshare. Additionally, 92% of OpenText users are willing to recommend the solution, compared to 100% of Zenoss users who would recommend it.

OpenText AI Operations Mana...

Read 48 OpenText AI Operations Management reviews

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625 Comparison Views

92% willing to recommend

Zenoss Cloud

Read 8 Zenoss Cloud reviews

1,336 Views
160 Comparison Views

100% willing to recommend

OpenText AI Operations Mana...

Zenoss Cloud

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Executive SummaryUpdated on Jun 19, 2025

Zenoss Cloud and OpenText AI Operations Management are competing products in the IT operations management space. OpenText AI Operations Management seems to have the upper hand due to its extensive feature set that justifies a higher price point.

Features: Zenoss Cloud provides unified monitoring, flexible discovery mechanisms, and integrative options that simplify cross-platform compatibility. OpenText AI Operations Management offers AI-driven analytics, automation of repetitive tasks, and broad integration possibilities across hybrid environments.

Room for Improvement: Zenoss Cloud could enhance its analytics capabilities and scalability to better handle more complex environments. OpenText AI Operations Management may benefit from simplifying its setup process, optimizing resource consumption, and improving ease of use to minimize training time for users.

Ease of Deployment and Customer Service: Zenoss Cloud offers a straightforward deployment with responsive customer support, enabling swift initiation. OpenText AI Operations Management, while involving a more complex setup due to its extensive features, provides strong customer service that assists in detailed deployments.

Pricing and ROI: Zenoss Cloud is cost-effective, offering significant ROI via accessible pricing and rapid deployment. OpenText AI Operations Management involves a higher initial cost, but offers considerable long-term ROI, especially for enterprises leveraging its AI-powered solutions.

To learn more, read our detailed OpenText AI Operations Management vs. Zenoss Cloud Report (Updated: August 2025).

Buyer's Guide

OpenText AI Operations Management vs. Zenoss Cloud

August 2025

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Helped 865,384 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

OpenText AI Operations Mana...

Ranking in Event Monitoring

8th

Ranking in Cloud Monitoring Software

29th

Average Rating

7.8

Reviews Sentiment

6.4

Number of Reviews

Ranking in other categories

IT Operations Analytics (12th)

Zenoss Cloud

Ranking in Event Monitoring

14th

Ranking in Cloud Monitoring Software

39th

Average Rating

8.4

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

Application Infrastructure (31st), Network Monitoring Software (77th), Server Monitoring (26th), IT Infrastructure Monitoring (53rd), Container Monitoring (10th), AIOps (25th)

Mindshare comparison

As of August 2025, in the Event Monitoring category, the mindshare of OpenText AI Operations Management is 7.0%, up from 5.4% compared to the previous year. The mindshare of Zenoss Cloud is 2.1%, up from 2.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Event Monitoring

Featured Reviews

Ahmed Salman

Performance & Monitoring Supervisor at Saudi Telecom Company

Powerful data integration, comprehensive automation, and hybrid compatibility

The data lake is a very powerful feature within OpenText Operations Bridge. It can integrate with any BI tool to collect AI data and perform a variety of functions. It offers hybrid compatibility and supports desktop application customization and cloud integration. Another essential capability is server automation, which became significantly easier with the software appliance for deployment. This solution also provides role-based access that enhances data privacy and security.

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ClaudiaChen

Cloud Architect - Senior Technology Architect at Telstra

Generates close to real-time alerts so users can resolve issues, but needs more integration and public cloud monitoring features

As Zenoss Service Dynamics is more for network-centric devices and you want to monitor, for example, a server, its services, IP addresses, and interfaces, if it's a network and you're going to monitor multiple items, you'll be charged multiple times. This is what Zenoss Service Dynamics needs to improve to make sure that customers pay just one fee to monitor the entire server. What I'd like to see in Zenoss Service Dynamics in the future is a public cloud monitoring feature, particularly for the Azure public cloud. Another additional feature I'd like to see in the next release of the solution is integration with the Azure public cloud because I know that there are some services from Azure that Zenoss Service Dynamics is currently unable to monitor.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The correlation feature is the most used feature. It allows you to correlate events from different sources and have more meaningful events."

"The Performance Manager provides great insight into our systems' performance."

"The broad integration possibilities, I'd say, with any kind of product, are probably the most valuable feature."

"It has greatly reduced the number and duration of outages as support teams are notified immediately when something goes wrong or even before something breaks."

"OpsBridge has good event correlation facilities and root-cause identification algorithms."

"This solution worked as an umbrella for many different types of monitoring systems, offering various tools for not only application performance management models but also user experience models and monitoring business processes."

"The preloaded rules and ways to monitor your systems are a must."

"Purely, its flexibility is the most valuable aspect. It is hugely configurable."

More OpenText AI Operations Management pros

"The most valuable feature is the flexible discovery mechanism."

"Its Docker Container concept is mind blowing. It is the first monitoring tool which comes with Docker features."

"What I like most about Zenoss Service Dynamics is that it monitors the devices and gives close to real-time alerts. For example, in case the device is not available, Zenoss Service Dynamics generates an alert so my team can resolve the issue."

"The product offers good documentation that helps with initial training."

"They have also accommodated many state-of-the-art technologies like Docker and ZooKeeper."

"The custom built integration is one of the most valuable features because you can see all the especially critical items."

"It's easy to use."

Cons

"The initial setup is a little bit complex."

"The initial setup of this tool is complex for people who lack experience with it."

"We need improvements in delivering quality reports from OBM and in integrating Operations Bridge with other components like UCMDB for asset discovery."

"The product might currently have a lot of new features, however, I don't have information about these new features, so it's possible it may require updates in that area."

"Implementation could be improved."

"I know that in the next version, X1005, they're moving to more graphical overviews, which should help our senior managers."

"The pricing could be improved."

"Installing and upgrading the HPOM and Operations Agent software is not always easy and the process can be quite fragile. Once it is running, it is very quick and stable, but an upgrade can quite easily break something or terminate unexpectedly."

More OpenText AI Operations Management cons

"There was a problem with Zenoss and storage monitoring."

"The inclusion of a feature to show a graphical view of the network would be a helpful improvement."

"There is room for improvement with the administrative part. They introduced Control Center to manage things in Zenoss 5. The services that Zenoss provides remained the same, but the administrative part, since they introduced Docker, etc., has become a little complex"

"Now it is stable, but they should design threshold parameters in percentage instead of raw values."

"The AI aspect needs to improve."

"As Zenoss Service Dynamics is more for network-centric devices and you want to monitor, for example, a server, its services, IP addresses, and interfaces, if it's a network and you're going to monitor multiple items, you'll be charged multiple times. This is what Zenoss Service Dynamics needs to improve to make sure that customers pay just one fee to monitor the entire server. What I'd like to see in Zenoss Service Dynamics in the future is a public cloud monitoring feature, particularly for the Azure public cloud. Another additional feature I'd like to see in the next release of the solution is integration with the Azure public cloud because I know that there are some services from Azure that Zenoss Service Dynamics is currently unable to monitor."

"It would be ideal if the product offered sound alerts."

Pricing and Cost Advice

"The licensing model for Micro Focus Operations Bridge is unit-based so it can be one device or ten devices depending on your situation or model. Cost-wise, it's much more if you have more devices and features such as infrastructure monitoring, analytic dashboard, and business dashboard in your model."

"Setup costs can be high depending on the partner, but it is worth it."

"The cost is very high."

"The licensing cost for this solution is approximately $1,000 USD."

"As OpsBridge is a suite of products bundled together, you may find yourself paying for software functionality that you don't actually use, e.g. Real User Monitor (RUM)."

"It is competitive."

"Pricing is very flexible and depends on the modules selected as per the requirement."

"It depends on the customer, what he wants."

"It is very cost-effective compared to the tools I worked with in the past. The company is gaining a lot with respect to the cost factor. It provides agentless monitoring and in a very cheap way."

"The pricing depends on the environment, the number of services, and the size of the data center. It can go from $100,000 to a million dollars."

"There are additional costs you'll have to pay apart from the license fee for Zenoss Service Dynamics. I can't remember exactly how much my company is paying because I don't handle the finance part, but the cost is paid annually. On a scale of one to five, with one being the cheapest and five being the most expensive, I'm rating the solution three out of five."

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Top Industries

By visitors reading reviews

Financial Services Firm

16%

Manufacturing Company

11%

Computer Software Company

Non Profit

Computer Software Company

16%

Performing Arts

Financial Services Firm

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What is your experience regarding pricing and costs for Micro Focus Operations Bridge?

From a cost perspective, OpenText Operations Bridge is cost-effective as it saves us man hours. What used to be done manually by a person is now done automatically. With its automation capabilities...

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What needs improvement with Micro Focus Operations Bridge?

The only aspect I find lacking in OpenText Operations Bridge is more aesthetic. The dashboards from OpenText Operations Bridge, when compared to those from Splunk, are less visually appealing. Splu...

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What is your primary use case for Micro Focus Operations Bridge?

We use OpenText Operations Bridge ( /products/opentext-operations-bridge-reviews ) more from an event correlation perspective. We do not use it for pure monitoring since we have other monitoring to...

See all answers

What is the best network monitoring software for large enterprises?

In my experience, I worked with many monitoring software, but the one that gave me the most functionalities of a large-scale company is Zenoss, due to its ability to monitor completely hybrid and a...

See all answers

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Compared 10% of the time

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SolarWinds AppOptics vs Zenoss Cloud

Compared 9% of the time

Centreon vs Zenoss Cloud

Compared 7% of the time

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Product Reports

Buyer's Guide

OpenText AI Operations Management

August 2025

OpenText AI Operations Management report

Download OpenText AI Operations Management product report

Buyer's Guide

Zenoss Cloud

July 2025

Download Zenoss Cloud product report

Also Known As

Micro Focus Operations Bridge, Operations Bridge Manager, Micro Focus Operations Analytics

Cloud Monitoring, Zenoss Service Dynamics

Overview

OpenText AI Operations Management centralizes event correlation and monitoring across infrastructures, prioritizing scalability and automation for efficient alert management. It empowers organizations with transparency and insights essential for effective IT resource management in hybrid cloud environments.

OpenText AI Operations Management offers comprehensive solutions for event correlation, integration, and centralized alert management. With capabilities that streamline operations, this tool supports efficient IT management across AWS, GCP, and on-premises environments. Despite requiring improvements in performance and usability, its robust reporting and seamless monitoring provide valuable insights for root cause analysis. Users leverage this platform to integrate event data, automate incidents, and manage hybrid infrastructures effectively, making it a key component in enhancing service perspectives globally. Its heavy architecture and reliance on Java and Flash, coupled with complex licensing and pricing, necessitate attention to functionality and support areas.

What are the key features of OpenText AI Operations Management?

Event Correlation: Integrates and correlates event data for improved incident response.
Centralized Alerts: Raises alerts efficiently to streamline IT operations.
Comprehensive Dashboard: Consolidates information for better visibility.
Hybrid Cloud Support: Manages AWS, GCP, and on-premises environments.
Automation: Enhances operations with server automation and performance management.

What benefits do users find with OpenText AI Operations Management?

Operational Efficiency: Streamlines IT processes for quicker issue resolution.
Transparency: Offers robust reporting and data centralization for clarity.
Resource Management: Improves management of IT resources and service perspectives.
Scalability: Accommodates growth with flexible architecture.
Noise Reduction: Decreases event noise to enhance response efficiency.

OpenText AI Operations Management is widely implemented in industries requiring comprehensive monitoring capabilities. Organizations benefit from its ability to consolidate tools and manage events effectively across hybrid environments. The integration of incident automation and performance evaluation tools is particularly beneficial for those looking to enhance compliance support and reduce response times. Despite some challenges, the platform remains a valuable asset in managing complex IT environments and improving operational effectiveness.

OpenText

Zenoss Cloud revolutionizes IT infrastructure monitoring with a service-centric approach, prioritizing the overall health of services and applications. Harnessing the power of Artificial Intelligence and Machine Learning (AIOps), Zenoss Cloud offers end-to-end visibility across servers, networks, storage, and applications. Real-time monitoring, event correlation, and automated remediation ensure immediate insights and efficient issue resolution. The customizable dashboards empower users to tailor visualizations to their needs, while scalability accommodates diverse infrastructures. Zenoss Cloud guarantees improved application performance, reduced downtime, and enhanced IT efficiency, making it an ideal choice for businesses of all sizes, from small enterprises seeking simplicity to large corporations requiring advanced scalability. Experience unified monitoring and proactive management with Zenoss Cloud, a comprehensive solution that transforms IT infrastructure optimization in today's complex environments.

Zenoss

Sample Customers

GE Money Bank, Bank AlJazira, Tech Mahindra

2degrees, Rackspace, State of North Dakota, El Paso Independent School District, NWN Corporation

Buyer's Guide

OpenText AI Operations Management vs. Zenoss Cloud

August 2025

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