"The most valuable feature is the automation in general."
"Often times there are criteria that cannot be determined by the system, which allows a human to make the determination and use the Self-Service Solution Manager to trigger a job."
"For us, the most valuable feature of the solution is the file transfer piece and being able to automate the moving of files around between our various vendors. It reduces the time involved versus somebody having to individually move the files around."
"We're also starting to use its Self Service and Solution Manager. My team in the data center and some of the development team use the Self Service. Developers are using the Self Service for upon-request jobs for their testing. They used to have to go through us to schedule testing and now they can just go on and kick it off all they want. They have also really appreciated that they have access to view and/or submit jobs."
"MAS is by far the best feature, although not a feature of the software specifically. MAS has more knowledge than our employees, so we have been able to develop schedules that are far beyond our own skillset."
"Reliability is always important, and the reliability of the system is outstanding."
"There's also a self-service solution manager... that allows us to enable staff to run complex automation tasks by clicking a button and entering some information. They don't have to have access to the OpCon environment to kick off those kinds of events."
"File Watcher can run jobs when files are made available in a folder."
"Once we deploy the automation into the production, our manpower has been reduced so there are only one or two people needed for the backup. The rest will be taken care of by the automation itself. So, there has been a drastic reduction in our workforce."
"I've contacted technical support many times and they are very helpful."
"I really like that I am able to tell the story, using Orchestrator, how humans work, how bots work, and how humans and bots work together."
"The fact that you can scale automations without having to pay attention to the infrastructure for doing so is quite critical. The infrastructure could require a lot of maintenance resources and affect costs, so that feature is quite important."
"They have recently come up with new features, like Document Understanding and AI fabric, which we have also started to use. These are helping us a lot with unstructured data extraction from invoices.... This is a great feature which is built-in."
"The solution has decreased the processing time of the client's invoices for IT. Just IT. Not the rest of the organization. That said, just there, that’s 600 hours of annual savings in one department. On top of that, we’ve decreased processing time by 90%."
"We have various automations in various applications like desktop, mainframe-based, and SAP-based applications. I work with almost all of the applications. I see good progress no matter what we do. The most valuable feature is that UiPath works with all these solutions."
"The automation Cloud Platform has definitely helped reduce the time it takes to create automation. It brings a lot of things together. It's easy to use for clients and customers. It makes it easy to bring different disciplines together, so I don't need to think about how to reuse my code, or how to explain to the customer, and I don't need to share the processes to be able to release, run, and monitor and to get reports on the results."
"Stability is an area for improvement. There are FTP agents that run on the MCP and they are there so that we can transfer a file from the MCP to the Windows environment or vice versa. Sometimes, and nobody has been able to figure out why, it just goes down, and all of my jobs that need it are hanging or failing... It would be very helpful if they could figure out what in the world is happening with that FTP client that's on the MCP."
"Upgrading to newer versions remains complex."
"Licensing would be the first part I would overhaul. Each time a new licensing paradigm comes out, more features are removed and costs are added. They "add" features that are rarely used and increase charges for the number of jobs run. I'm sure someone in finance got a raise for their brilliance but the end-users won't thank them one bit. Expect price hikes and threats when you hold them to account at every opportunity."
"There is a learning curve. We had to go to class, learn, and take their training classes, then come back. We got assistance from OpCon as well to convert our processes on the Unisys machine over to the IBM. Now, when we add new products, it's pretty straightforward to write a new process and schedule it, then run it at a set time of day."
"There are some limitations in the actual jobs that are created and how you're able to rename files. Suppose you're bringing in, say, 10, 15, or 20 reports from a core system, and you're using an "asterisk character" to identify files. For example, if you're grabbing files that start with this, end with this, but the characters in between could be different, it has to retain that same name in the destination. It won't allow you to rename them with a date stamp or the like."
"A way to select multiple jobs in the UI for a quick change or to hold, release, et cetera, would be nice."
"We are still in the early stages of our implementation, so at this point, I cannot see any needed improvements or features."
"The initial setup is very complex, but that's not necessarily something that needs to be improved. I'm told that in the next version they're improving the upgrade process. So that's in the works already."
"The pricing for Orchestrator and unattended robots could use improvement. If we plan to roll out and implement more robots, then perhaps lower costs on Orchestrator and unattended robots would make adoption even easier."
"There are a lot of cloud solutions that we already use in our organization. However, with UiPath, we have stayed on-prem out of concern for security. We don't have clarity on if cloud solution is going to work securely."
"The Orchestrator is in drastic need of improvement. Three or four years ago, the Orchestrator UI was very simple and comfortable to use but now, they have added so many features that it is difficult for new users to quickly understand it."
"We have not seen it do OCR, and that would be helpful. Right now, the tool will not read a PDF file, and we can't use PDF files. We want it to able to take an image, then take that image and put the particular field out in the right spot in a table. We have not seen it where you can scan a document in, then it reads fields and places those in a table."
"There are so many offerings and configurations and customizations that make things a bit complicated. Streamlining it would be ideal."
"For a few of the projects, we have saved money, however, on a few of these projects we've noticed less revenue. The orchestration cost is a bit higher when we are working on smaller projects."
"The only thing missing is something to track the development cycle. We use third-party tools to do that."
"It would be very helpful for us if they provided more business use cases and helped us to learn them."
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OpCon is ranked 2nd in Workload Automation with 21 reviews while UiPath is ranked 1st in Robotic Process Automation (RPA) with 125 reviews. OpCon is rated 9.0, while UiPath is rated 8.6. The top reviewer of OpCon writes "It streamlined our processes allowing full-time employees to be repurposed". On the other hand, the top reviewer of UiPath writes "Starts ready-to-use, has good tools for developers, facilitates optimization of existing processes for significant time saving ". OpCon is most compared with Control-M, IBM Workload Automation, VisualCron, Automic Workload Automation and ActiveBatch Workload Automation, whereas UiPath is most compared with Microsoft Power Automate, Automation Anywhere (AA), Blue Prism, Kryon RPA and Pega Robotic Process Automation.
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