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NICE Workforce Optimization vs Verint Workforce Engagement Cloud comparison

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Ranking
4th
out of 18 in Workforce Engagement Management
Views
730
Comparisons
662
Reviews
0
Average Words per Review
0
Rating
N/A
3rd
out of 18 in Workforce Engagement Management
Views
927
Comparisons
792
Reviews
0
Average Words per Review
0
Rating
N/A
Comparisons
Also Known As
NICE SmartCenter, SmartCenter
Impact 360, Verint Engagement Management
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NICE
Verint
Overview
NICE Workforce Optimization empowers your employees with tools that provide insight into their performance and make them stakeholders in the organization's success. It Shows them how they can directly impact the company's performance and their career path, as well as influence their schedule and other contact center processes. NICE WFO is comprised of tightly integrated solutions, enabling organizations to improve agent productivity, identify performance gaps, deliver targeted coaching, and effectively forecast workloads and schedule staff. Adaptive WFO technology is an integral part of the solution suite which uses analytics-based modeling to dynamically personalize contact center processes, such as scheduling, coaching, training, evaluations, and motivational incentives, at an individual agent level.
Gives an overview of employee performance with comparisons to target metrics, past performance, and peer performance.
Offer
Learn more about NICE Workforce Optimization
Learn More
Learn more about Verint Workforce Engagement Cloud
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Sample Customers
Harte-Hanks Inc.
New York Life, Elavon, VSP Vision Care
Top Industries
VISITORS READING REVIEWS
Computer Software Company20%
Comms Service Provider14%
Financial Services Firm10%
Insurance Company9%
VISITORS READING REVIEWS
Computer Software Company17%
Comms Service Provider15%
Financial Services Firm13%
Insurance Company11%
Company Size
VISITORS READING REVIEWS
Small Business24%
Midsize Enterprise12%
Large Enterprise64%
VISITORS READING REVIEWS
Small Business19%
Midsize Enterprise13%
Large Enterprise68%

NICE Workforce Optimization is ranked 4th in Workforce Engagement Management while Verint Workforce Engagement Cloud is ranked 3rd in Workforce Engagement Management. NICE Workforce Optimization is rated 0.0, while Verint Workforce Engagement Cloud is rated 0.0. On the other hand, NICE Workforce Optimization is most compared with Aspect Workforce Optimization, Genesys Cloud and Calabrio WFM, whereas Verint Workforce Engagement Cloud is most compared with Calabrio WFM, Genesys Cloud, Aspect Workforce Optimization, CallMiner Eureka and Avaya Workforce Engagement.

See our list of best Workforce Engagement Management vendors.

We monitor all Workforce Engagement Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.