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Nexthink vs Rigor comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Nexthink
Ranking in Digital Experience Monitoring (DEM)
1st
Average Rating
8.6
Reviews Sentiment
8.1
Number of Reviews
24
Ranking in other categories
No ranking in other categories
Rigor
Ranking in Digital Experience Monitoring (DEM)
18th
Average Rating
8.0
Number of Reviews
1
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of October 2025, in the Digital Experience Monitoring (DEM) category, the mindshare of Nexthink is 22.8%, down from 29.4% compared to the previous year. The mindshare of Rigor is 0.3%, up from 0.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Digital Experience Monitoring (DEM) Market Share Distribution
ProductMarket Share (%)
Nexthink22.8%
Rigor0.3%
Other76.9%
Digital Experience Monitoring (DEM)
 

Featured Reviews

SumitKumar18 - PeerSpot reviewer
Real-time data and insights with a smooth UI
The primary use case of Nexthink is for IT service management and ticket time reduction. We use it to get real-time data, as Nexthink provides data in real-time with a maximum delay of five minutes Nexthink is valuable for showing real-time data. We also appreciate the smooth UI and dashboard.…
KG
Provides a good user experience, is intuitive and easy to navigate
I feel that Rigor can improve their customer service for time zones outside of the United States. When I post a question on their chat, I usually need to wait a couple of hours for the answer. I believe the service desk is in the United States, while I am working in Europe, requiring me to wait for them to start their work day.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"This is a proactive management tool and we make use of the metrics, dashboard creation and complete remote actions on end user machines."
"Nexthink's best features are Engage and Act, which we use in combination for self-healing use cases."
"The solution is stable."
"With this solution we are able to link issues to automatic actions that will solve the problem."
"Overall, I would recommend Nexthink as a first priority and rate it ten out of ten."
"All the features of Nexthink are really useful when it comes to providing visibility into the endpoints and the services that we are monitoring, but the most interesting and useful features are the campaign and remote actions."
"The most valuable feature of Nexthink is its proactive issue identification, which is part of its unique selling proposition."
"Although limited to 100,000,000 events per engine, it is suffice to do investigations for more than 30 days."
"The most valuable feature of Rigor is the ability to test the whole website, including the homepage design and all the sub-pages, in one test. It provides an overview of the whole service."
 

Cons

"The initial setup needs technical knowledge."
"It lacks support for IoT and most network equipment."
"There could be improvements in monitoring user sentiments."
"Nexthink could have better integration with ITSM tools - at the moment, they only integrate with ServiceNow, so adding other tools, like HP SMAX, would be very useful."
"They were having some limitations on the number of alerts that you can generate. This definitely needs to be increased."
"I would like it if they could put in some patch deployments and compliances."
"The stability of this solution could be greatly improved to avoid performance issues."
"They can improve the Nexthink action module."
"I feel that Rigor can improve their customer service for time zones outside of the United States. When I post a question on their chat, I usually need to wait a couple of hours for the answer. I believe the service desk is in the United States, while I am working in Europe, requiring me to wait for them to start their work day."
 

Pricing and Cost Advice

"With this implementation of the Act and Engage module, I believe that there is a one-time fee for a two-month period, which is for the support team to make additional customizations."
"I would rate the tool's pricing a nine out of ten. The tool's pricing model is pay-as-you-use."
"I have seen it help improve the user experience scores. This helped clients to save costs on another tool that they were trying to deploy in order to improve the user experience by just deploying some scripts. We were able to identify the issues and help them remediate those using our help. The process does not take much time and it provided background on end user performance. Therefore, they were able to save a lot, e.g., for approximately 50,000 endpoints at two dollars per machine per year, that is about $100,000 in savings."
"Nexthink can pay for itself quickly if you identify and complete the most valuable use cases. The tool can do so much that to purely compare the price in a static way to other tools in your arsenal would be a mistake. If you do a more dynamic comparison that’s based on the overall functionality and use cases possible then it comes out cheaper. You need to consider it a relative measurement against potential use cases, size of the organization, maturity of organization, etc."
"There are certain layers when it comes to pricing. The product has three layers and these layers are associated with certain sources. For example, the top layer have the premium services and the bottom layer has the basic services."
Information not available
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Top Industries

By visitors reading reviews
Financial Services Firm
15%
Healthcare Company
13%
Manufacturing Company
12%
Computer Software Company
10%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business3
Midsize Enterprise2
Large Enterprise19
No data available
 

Questions from the Community

What is your experience regarding pricing and costs for Nexthink?
Pricing is competitive, and the licensing model is straightforward. It is a per-device licensing model charged on a monthly subscription basis.
What needs improvement with Nexthink?
There could be improvements in monitoring user sentiments. Currently, user sentiment is not being monitored, meaning if a user faces multiple issues, their sentiments cannot be captured through the...
What is your primary use case for Nexthink?
I mainly use Nexthink for end-user device monitoring, which includes desktops, laptops, or any virtual devices, focusing predominantly on virtual desktops. The agent is deployed on these devices to...
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Comparisons

No data available
 

Overview

 

Sample Customers

https://www.nexthink.com/custo...
CoStar, Dollar Tree, NBC News, Michael Kors
Find out what your peers are saying about Nexthink, Splunk, Lakeside Software and others in Digital Experience Monitoring (DEM). Updated: October 2025.
870,701 professionals have used our research since 2012.