New Relic and Prometheus compete in the monitoring and performance management market. New Relic appears to have the upper hand in operational insights and ease of use, while Prometheus excels in flexibility and cost-effectiveness due to its open-source nature.
Features: New Relic offers real-time performance statistics, extensive application metrics, and ease of installation, providing a seamless experience for developers and operations teams. Prometheus provides flexibility with its open-source nature, integration with Grafana, and extensive community support, making it ideal for users seeking customizable monitoring capabilities.
Room for Improvement: New Relic faces data privacy concerns, configurability issues, and pricing complexity, with users desiring improved alerting systems and better historical data retention. Prometheus could enhance its visualization capabilities, simplify its setup process, and make its query language more user-friendly for less technical users.
Ease of Deployment and Customer Service: New Relic is favored in cloud and hybrid environments with substantial public cloud support and effective customer service, ensuring quick response times. Prometheus offers versatility across public, hybrid, and on-premises deployments but relies heavily on community support for troubleshooting due to its open-source nature.
Pricing and ROI: New Relic's comprehensive feature set is associated with higher costs, which might be prohibitive for small to medium businesses, though justified by enhanced performance and issue resolution capabilities. Prometheus stands out for its cost-effectiveness as an open-source tool, with significant savings when used on existing infrastructure, offering a high ROI for those seeking a free yet robust monitoring solution.
Using open-source Prometheus saves me money compared to AWS native services.
Issues that could be solved quickly sometimes take longer because they go around in circles.
I have reached out to customer support multiple times for various cases, particularly for customization such as creating dashboards, and my experience has been good.
Prometheus does not offer traditional technical support.
Prometheus is scalable, with a rating of ten out of ten.
Deploying it on multiple instances or using Kubernetes for automatic management has enhanced its stability.
Using real-time data, if there are any malicious patterns or something happening, they can identify those.
Email alert customization is limited; it cannot be tailored much, which makes the system more rigid than optimal.
New Relic can get pricey for larger organizations.
Prometheus is cost-effective for me as it is free.
Using New Relic speeds up troubleshooting and resolution, giving us a clearer picture of where issues are, thus saving time and effort.
Your data is monitored end to end, which could be directly linked with the SLA and SLO.
Another aspect I appreciate is its good alerting mechanism, which can throw alerts and can be configured with PagerDuty or Slack, allowing easy checks on triggers and troubleshooting using New Relic.
It allows me to save money by avoiding costs associated with AWS native services like CloudWatch or Amazon Prometheus.
| Company Size | Count |
|---|---|
| Small Business | 65 |
| Midsize Enterprise | 50 |
| Large Enterprise | 61 |
| Company Size | Count |
|---|---|
| Small Business | 14 |
| Midsize Enterprise | 8 |
| Large Enterprise | 12 |
New Relic offers real-time application monitoring and insight into performance bottlenecks. Its customizable dashboards and APM integration provide efficient operational support, while server performance alerts ensure quick issue detection.
New Relic provides comprehensive monitoring of application performance, tracking bottlenecks across databases and front-end components. Users employ it for server and infrastructure monitoring, as well as analyzing key metrics such as CPU and memory usage. The solution's ability to integrate with tools like PagerDuty enhances incident management capabilities. However, users have expressed a need for improvements in query language simplicity, more detailed historical insights, and better mobile app monitoring support.
What are New Relic's most important features?In industries like e-commerce and financial services, New Relic supports application performance monitoring to enhance user experience and system reliability. Organizations leverage its insights for optimizing performance, particularly in server operations and infrastructure management. Its ability to monitor API failures through synthetic monitoring is crucial for maintaining high service levels.
Prometheus-AI Platform offers flexible solutions for collecting, visualizing, and comparing metrics, appreciated for its scalability, rich integrations, and open-source adaptability.
Prometheus-AI Platform provides a reliable framework for monitoring and analyzing metrics across diverse environments. With extensive API support, it supports data collection, querying, and visualization, integrating seamlessly with tools like Grafana. High availability, scalability, and lightweight configuration make it suitable for traditional and microservice environments, while community support enhances its utility. Though its query language and interface require improvements for better ease of use, and with calls for stronger integration options, the platform remains a leading choice for comprehensive metric analysis.
What are Prometheus-AI Platform's main features?Companies leverage Prometheus-AI Platform across various industries, utilizing it to monitor and analyze metrics from applications and infrastructure. It is extensively used in financial services and IT sectors for collecting, scraping logs, and monitoring Kubernetes deployments. Deployed both on-premise and in cloud environments like Azure and Amazon, it supports system and application metrics analysis, ensuring a comprehensive view for developers.
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