New Relic vs Prometheus-AI Platform comparison

The compared New Relic and Prometheus Group solutions aren't in the same category. New Relic is ranked #4 in APM , with an average rating of 8.0, and holds a 4.1% mindshare in the category. Prometheus Group is ranked #2 in EAM , with an average rating of 8.5, and holds a 1.8% mindshare. Additionally, 94% of New Relic users are willing to recommend the solution, compared to 100% of Prometheus Group users who would recommend it.

New Relic

Read 168 New Relic reviews

12,960 Views
9,850 Comparison Views

94% willing to recommend

Prometheus-AI Platform

Read 34 Prometheus-AI Platform reviews

5,034 Views
101 Comparison Views

100% willing to recommend

New Relic

Prometheus-AI Platform

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 28, 2025

New Relic and Prometheus-AI Platform compete in the application performance monitoring (APM) category. New Relic appears more user-friendly due to its ease of adoption and deployment, while Prometheus's open-source flexibility provides customization advantages.

Features: New Relic is known for its comprehensive monitoring capabilities, ease of installation, and deep analytics. It offers robust application performance monitoring, real-time insights, and customizable dashboards, making it ideal for collaborative DevOps environments. Prometheus-AI Platform excels in open-source flexibility and extensive integration capabilities, particularly in Kubernetes environments, allowing for modular, customizable monitoring solutions.

Room for Improvement: New Relic faces criticism over data privacy concerns, complex pricing tiers, and the need for more granular data insights and enhanced mobile application monitoring. Prometheus-AI Platform could improve its user interface, documentation clarity, and visualization tools. Additionally, the setup complexity and query language usability are areas needing enhancement.

Ease of Deployment and Customer Service: New Relic is predominantly utilized in public and hybrid cloud environments and receives favorable feedback for its ease of deployment. Its customer service is highly rated for its responsiveness. Prometheus-AI Platform, used mainly in on-premises and open-source scenarios, requires more technical expertise for deployment. It relies significantly on community support, which is less proactive than New Relic's support.

Pricing and ROI: New Relic offers various pricing models, including a free tier, but is generally perceived as costly, especially as usage scales, raising concerns for smaller companies. Prometheus-AI Platform offers a cost-effective open-source model, which can be beneficial for enterprises but requires investment in human resources for efficient management. Both platforms offer significant ROI by reducing troubleshooting times and improving application performance, though New Relic's higher price point might deter budget-conscious users.

To learn more, read our detailed New Relic vs. Prometheus-AI Platform Report (Updated: September 2025).

Buyer's Guide

New Relic vs. Prometheus-AI Platform

September 2025

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Helped 881,082 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

ROI

Sentiment score

6.4

New Relic improves developer efficiency and production quality, though costs for premium features can be a drawback for some.

Sentiment score

8.5

Prometheus is a free, efficient monitoring tool that saves time and money compared to AWS services, offering significant returns.

There is return on investment because since we reduced the downtime, we can definitely save a lot of money within that period.

BasilJiji

System Engineer at a retailer with 10,001+ employees

There is a definite return on investment for New Relic, as we would not have invested in building its infrastructure if there were no returns.

ArjunSharma

Senior Software Engineer at a computer software company with 1,001-5,000 employees

One of the metrics that helped as a return on investment was the ability to detect issues faster and troubleshoot more quickly, which in turn helped to achieve a much better service level agreement with customers.

Aditya Krishnakumar

Senior SRE Engineer at SentinelOne

For more quotes and insights, download the New Relic report

Using open-source Prometheus saves me money compared to AWS native services.

MuhammadAzhar Khan

Senior DevOps Engineer at Alibaba Group

For more quotes and insights, download the Prometheus-AI Platform report

Customer Service

Sentiment score

7.5

New Relic's customer service is highly praised for responsiveness and expertise, though some desire faster response during offline hours.

Sentiment score

4.0

Prometheus-AI Platform support relies on documentation and an active open source community, utilizing forums and internal company resources.

If I drop an email to them, they will respond quickly to my email.

Vamsi Busa

Senior DevOps Engineer at a tech vendor with 10,001+ employees

Customer support from New Relic is very good, and we rarely need to create support tickets.

ArjunSharma

Senior Software Engineer at a computer software company with 1,001-5,000 employees

They are very polite and helped him out.

TusharGoel

Cloud Engineer at a outsourcing company with 1,001-5,000 employees

For more quotes and insights, download the New Relic report

Prometheus does not offer traditional technical support.

MuhammadAzhar Khan

Senior DevOps Engineer at Alibaba Group

For more quotes and insights, download the Prometheus-AI Platform report

Scalability Issues

Sentiment score

7.7

New Relic scales efficiently, adapts to various setups, and integrates seamlessly, though costs may rise with extensive scaling.

Sentiment score

6.9

Prometheus-AI Platform excels in scalability, widely used across industries with streamlined maintenance and seamless integration enhancing enterprise performance.

We currently use New Relic for tens of thousands of developers and hundreds of teams within our organization, and we have not encountered any scalability issues.

ArjunSharma

Senior Software Engineer at a computer software company with 1,001-5,000 employees

It is also suitable for cloud native architectures, SaaS, or software as a service, and for high volume data ingestion also.

TusharGoel

Cloud Engineer at a outsourcing company with 1,001-5,000 employees

New Relic's scalability is good based on my experience, and it can handle my organization's needs as they grow.

Oleksii Barybin

Contingent Worker at a retailer with 10,001+ employees

For more quotes and insights, download the New Relic report

Prometheus is scalable, with a rating of ten out of ten.

MuhammadAzhar Khan

Senior DevOps Engineer at Alibaba Group

For more quotes and insights, download the Prometheus-AI Platform report

Stability Issues

Sentiment score

7.8

New Relic is stable and reliable, with minor glitches quickly resolved, ensuring seamless performance during peak traffic.

Sentiment score

8.9

Prometheus-AI Platform is praised for stability and versatility in deployment, despite occasional minor performance issues from external factors.

New Relic lags sometimes.

TusharGoel

Cloud Engineer at a outsourcing company with 1,001-5,000 employees

New Relic is stable based on my experience, as I have not seen any problems with the UI.

Oleksii Barybin

Contingent Worker at a retailer with 10,001+ employees

For more quotes and insights, download the New Relic report

Deploying it on multiple instances or using Kubernetes for automatic management has enhanced its stability.

MuhammadAzhar Khan

Senior DevOps Engineer at Alibaba Group

For more quotes and insights, download the Prometheus-AI Platform report

Room For Improvement

New Relic needs better data privacy, navigation, insights, integrations, documentation, and pricing to enhance user experience and satisfaction.

Prometheus-AI requires improvements in query language, user interface, scalability, integration, error handling, affordability, and ease of use.

If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful.

BasilJiji

System Engineer at a retailer with 10,001+ employees

Using real-time data, if there are any malicious patterns or something happening, they can identify those.

Hari Rajendiran

Platform Software Engineer 4 at Nexthink

Because of the pricing model, organizations have experienced uncontrolled costs and were not able to afford New Relic.

Aditya Krishnakumar

Senior SRE Engineer at SentinelOne

For more quotes and insights, download the New Relic report

No quotes available

For more quotes and insights, download the Prometheus-AI Platform report

Setup Cost

Enterprise users find New Relic's pricing complex and expensive, with advanced features costly and discounts negotiable with account managers.

Prometheus-AI Platform offers an affordable open-source monitoring solution, with options for managed services at extra costs.

Considering the features New Relic offers, the pricing or cost setup has not been a blocker for our budget.

ArjunSharma

Senior Software Engineer at a computer software company with 1,001-5,000 employees

For more quotes and insights, download the New Relic report

Prometheus is cost-effective for me as it is free.

MuhammadAzhar Khan

Senior DevOps Engineer at Alibaba Group

For more quotes and insights, download the Prometheus-AI Platform report

Valuable Features

New Relic provides real-time application monitoring with customizable dashboards, aiding swift issue detection and resolution for enhanced efficiency.

Prometheus-AI Platform provides scalable, customizable monitoring with extensive integrations, fast storage, and reliable dashboards, supported by a strong community.

Using New Relic speeds up troubleshooting and resolution, giving us a clearer picture of where issues are, thus saving time and effort.

Pietro Dell'Erba

Head of API at a marketing services firm with 11-50 employees

New Relic is very useful for teams that don't have much of a dedicated DevOps team but want to have observability for their platform, and it's an easy way to get started.

Aditya Krishnakumar

Senior SRE Engineer at SentinelOne

New Relic has positively impacted our organization by reducing errors, improving performance, and saving time.

ArjunSharma

Senior Software Engineer at a computer software company with 1,001-5,000 employees

For more quotes and insights, download the New Relic report

It allows me to save money by avoiding costs associated with AWS native services like CloudWatch or Amazon Prometheus.

MuhammadAzhar Khan

Senior DevOps Engineer at Alibaba Group

For more quotes and insights, download the Prometheus-AI Platform report

Categories and Ranking

New Relic

Average Rating

8.4

Reviews Sentiment

7.0

Number of Reviews

168

Ranking in other categories

Application Performance Monitoring (APM) and Observability (4th), Network Monitoring Software (8th), IT Infrastructure Monitoring (8th), IT Operations Analytics (3rd), Mobile APM (3rd), Cloud Monitoring Software (5th), AIOps (4th)

Prometheus-AI Platform

Average Rating

8.2

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Data Scrubbing Software (3rd), ERP (10th), Enterprise Asset Management (EAM) (2nd)

Mindshare comparison

New Relic and Prometheus-AI Platform aren’t in the same category and serve different purposes. New Relic is designed for Application Performance Monitoring (APM) and Observability and holds a mindshare of 4.1%, down 7.9% compared to last year.
Prometheus-AI Platform, on the other hand, focuses on Enterprise Asset Management (EAM), holds 1.8% mindshare.

Application Performance Monitoring (APM) and Observability Market Share Distribution
Product	Market Share (%)
New Relic	4.1%
Dynatrace	6.6%
Datadog	5.5%
Other	83.8%

Application Performance Monitoring (APM) and Observability

Enterprise Asset Management (EAM) Market Share Distribution
Product	Market Share (%)
Prometheus-AI Platform	1.8%
IBM Maximo	16.0%
Oracle Enterprise Asset Management	7.8%
Other	74.4%

Enterprise Asset Management (EAM)

Featured Reviews

BasilJiji

System Engineer at a retailer with 10,001+ employees

Real-time alerts have reduced server outage impact and support fast incident response

In the dashboard, if they could show a little more metrics regarding the application and related things, that would be how New Relic could be improved. Currently, there are things showing from the server level and application level, but it can be improved. That is what I felt. Regarding user interface, I do not feel much concern, but for some kind of issues when we are trying to get support from the New Relic team, their SLA seems to be long. They are taking seven to ten working days for resolving some kind of scenario or issue. That is a bit difficult for us. If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful. When it comes to the customer support part, I felt they need to be a little more improved on that part. The support overall is good, but they can improve. That is the reason I have given it eight out of ten.

Read full review

MuhammadAzhar Khan

Senior DevOps Engineer at Alibaba Group

Free to use and provides valuable monitoring capabilities

Prometheus is a scalable and flexible tool that I can deploy on any cloud platform. It is free to use and provides valuable monitoring capabilities. It allows me to save money by avoiding costs associated with AWS native services like CloudWatch or Amazon Prometheus. The ability to deploy on any cloud platform or environment, including Kubernetes, is a major advantage.

Read full review

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Top Industries

By visitors reading reviews

Financial Services Firm

14%

Computer Software Company

10%

Manufacturing Company

Retailer

Financial Services Firm

19%

Computer Software Company

12%

Manufacturing Company

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	65
Midsize Enterprise	50
Large Enterprise	71

By reviewers
Company Size	Count
Small Business	13
Midsize Enterprise	8
Large Enterprise	13

Questions from the Community

Any advice about APM solutions?

There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...

See all answers

What do you like most about New Relic Insights?

The product's initial setup phase was very easy.

See all answers

What needs improvement with New Relic Insights?

For our end-to-end use case, New Relic is completely satisfactory, and we extensively rely on its features for our day-to-day life. I would like to have more AI and ML-based suggestions and algorit...

See all answers

What do you like most about Prometheus?

The most valuable feature of Prometheus is its ability to collect metrics.

See all answers

What is your experience regarding pricing and costs for Prometheus?

Prometheus is cost-effective for me as it is free. Using cloud-native alternatives like Amazon Prometheus would incur charges.

See all answers

What is your primary use case for Prometheus?

I use Prometheus for monitoring purposes in IT infrastructure. It is particularly useful for environments using Kubernetes, as it monitors ports, containers, instances, and applications effectively.

See all answers

Comparisons

Dynatrace vs New Relic

Compared 10% of the time

Datadog vs New Relic

Compared 8% of the time

Splunk AppDynamics vs New Relic

Compared 6% of the time

Elastic Observability vs New Relic

Compared 4% of the time

Azure Monitor vs New Relic

Compared 3% of the time

More New Relic Competitors

Dynatrace vs Prometheus-AI Platform

Compared 6% of the time

Grafana vs Prometheus-AI Platform

Compared 6% of the time

Apache SkyWalking vs Prometheus-AI Platform

Compared 5% of the time

Azure Monitor vs Prometheus-AI Platform

Compared 5% of the time

Splunk Observability Cloud vs Prometheus-AI Platform

Compared 4% of the time

More Prometheus-AI Platform Competitors

Product Reports

Buyer's Guide

New Relic

January 2026

Download New Relic product report

Buyer's Guide

Prometheus-AI Platform

January 2026

Download Prometheus-AI Platform product report

Also Known As

New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM

Utopia Data Quality

Overview

New Relic offers real-time application monitoring and insight into performance bottlenecks. Its customizable dashboards and APM integration provide efficient operational support, while server performance alerts ensure quick issue detection.

New Relic provides comprehensive monitoring of application performance, tracking bottlenecks across databases and front-end components. Users employ it for server and infrastructure monitoring, as well as analyzing key metrics such as CPU and memory usage. The solution's ability to integrate with tools like PagerDuty enhances incident management capabilities. However, users have expressed a need for improvements in query language simplicity, more detailed historical insights, and better mobile app monitoring support.

What are New Relic's most important features?

Real-Time Monitoring: Provides instant visibility into application performance.
Detailed Transaction Tracing: Identifies specific transaction issues quickly.
Error Rate Tracking: Monitors and reports on error occurrences efficiently.
Customizable Dashboards: Tailors dashboard views for specific needs.
APM Integration: Seamlessly integrates with application performance management tools.

What benefits and ROI should be considered?

Operational Efficiency: Quick issue detection reduces downtime.
Improved Debugging: Enhanced error analysis supports rapid problem resolution.
Comprehensive Monitoring: Offers a holistic view of application performance and user behavior.
Incident Management: Integration with incident tools helps streamline responses.
Efficient Alerts: Rapid alert systems ensure timely notifications of issues.

In industries like e-commerce and financial services, New Relic supports application performance monitoring to enhance user experience and system reliability. Organizations leverage its insights for optimizing performance, particularly in server operations and infrastructure management. Its ability to monitor API failures through synthetic monitoring is crucial for maintaining high service levels.

New Relic

Prometheus-AI Platform offers flexible solutions for collecting, visualizing, and comparing metrics, appreciated for its scalability, rich integrations, and open-source adaptability.

Prometheus-AI Platform provides a reliable framework for monitoring and analyzing metrics across diverse environments. With extensive API support, it supports data collection, querying, and visualization, integrating seamlessly with tools like Grafana. High availability, scalability, and lightweight configuration make it suitable for traditional and microservice environments, while community support enhances its utility. Though its query language and interface require improvements for better ease of use, and with calls for stronger integration options, the platform remains a leading choice for comprehensive metric analysis.

What are Prometheus-AI Platform's main features?

Flexibility: Adaptable to various environments and needs.
Grafana Integration: Enables detailed dashboard visualizations.
Scalability: Efficient in scaling to meet large data demands.
API Support: Extensive API capabilities for custom solutions.
Open-source: Community support and continual adaptation.
Lightweight Configuration: Simplifies deployment and management.
Query and Storage: Powerful capabilities for effective metric handling.

What benefits should users consider when evaluating Prometheus-AI Platform?

Performance Insights: Accurate metric analysis boosts performance tracking.
Comprehensive Monitoring: Offers full visibility into infrastructure and applications.
Customization: API and open-source flexibility for tailored solutions.
Community Support: Benefits from a broad support network.
Cost-effectiveness: Efficient handling of data reduces operational expenses.

Companies leverage Prometheus-AI Platform across various industries, utilizing it to monitor and analyze metrics from applications and infrastructure. It is extensively used in financial services and IT sectors for collecting, scraping logs, and monitoring Kubernetes deployments. Deployed both on-premise and in cloud environments like Azure and Amazon, it supports system and application metrics analysis, ensuring a comprehensive view for developers.

Prometheus Group

Sample Customers

World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club

Harley-Davidson Motor Company, Roche Diagnostics Corporation, Harman International Industries Inc., Hilmar Cheese Company, International Rectifier Corporation, Electrolux USA, GE Fanuc Intelligent Platforms, Rio Tinto Limited, Pertamina Pusat, Petrofac International Ltd, Cintas Corporation, Diyar United Company, Nortel Networks, Verizon

Buyer's Guide

New Relic vs. Prometheus-AI Platform

September 2025

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