New Relic vs Observer Apex comparison

New Relic and Viavi Solutions are both solutions in the Network Monitoring Software category. New Relic is ranked #10 with an average rating of 8.0, while Viavi Solutions is ranked #110. New Relic holds a 1.9% mindshare in NMS, compared to Viavi Solutions’s 0.1% mindshare. Additionally, 94% of New Relic users are willing to recommend the solution.

New Relic

Read 158 New Relic reviews

13,943 Views
2,928 Comparison Views

94% willing to recommend

Observer Apex

Read 1 Observer Apex review

241 Views
217 Comparison Views

0% willing to recommend

New Relic

Observer Apex

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Executive Summary

We performed a comparison between New Relic and Observer Apex based on real PeerSpot user reviews.

Find out what your peers are saying about Zabbix, Auvik, SolarWinds and others in Network Monitoring Software.

To learn more, read our detailed Network Monitoring Software Report (Updated: September 2025).

Buyer's Guide

Network Monitoring Software

September 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

New Relic

Ranking in Network Monitoring Software

10th

Average Rating

8.4

Reviews Sentiment

7.1

Number of Reviews

158

Ranking in other categories

Application Performance Monitoring (APM) and Observability (4th), IT Infrastructure Monitoring (8th), IT Operations Analytics (3rd), Mobile APM (3rd), Cloud Monitoring Software (5th), AIOps (4th)

Observer Apex

Ranking in Network Monitoring Software

110th

Average Rating

0.0

Reviews Sentiment

8.1

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of September 2025, in the Network Monitoring Software category, the mindshare of New Relic is 1.9%, down from 3.4% compared to the previous year. The mindshare of Observer Apex is 0.1%, down from 0.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Network Monitoring Software Market Share Distribution
Product	Market Share (%)
New Relic	1.9%
Observer Apex	0.1%
Other	98.0%

Network Monitoring Software

Featured Reviews

Rahul -Jain

SDET ANALYST SENIOR at TSYS

Good for application Performance Monitoring but not stable

There are two types of teams we have in every organization. One is for DevOps, and the second one is for performance testing. Those who are using these tools, like AppDynamics, Dynatrace, or whatever tool we have on the APM side. These tools are used by two teams: one is the performance team, and another one is the DevOps team. So, the setup and the alert system belong to the DevOps team, not for performance. So, I don't use any alerts in AppDynamics, Dynatrace, or any of the tools.

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Jeroen-Dubbelman

Director at Bitrate

Has good network visibility

The primary use case is for monitoring and troubleshooting. We also use it for security. The correlation of data in Apex helps to get full visibility of the entire enterprise. Apex is where we get the end-user experience score from one to ten. Network visibility is the most valuable feature.…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The APM feature is highly valuable as it can record session hosts, usage, and diagnose customer behaviors."

"The deep insights, which will give you the metrics (not a high level), so we can build out at the database level where the bottleneck is. This has been pretty helpful."

"The breakdown of the response time of different components and getting in-depth details of the slow component are the most valuable features. It is easy to use, and it gets the job done."

"The solution is quite stable."

"It offers helpful user metrics so we can learn more about the user experience."

"The solution is scalable, and it is easy because all the documentation is available."

"It gives insights to non-technical people about what technical issues are most important, how much it impacts customers, and potentially, where we should be targeting our development teams when they have time."

"The solution is good for sending alerts, drawing graphs about system usage, and creating plug-ins."

More New Relic pros

"Network visibility is the most valuable feature."

Cons

"I would like to be able to invest less time in IT and ad hocs. We should be concentrating on other issues."

"The APIs could be better. I would also like more APIs and features to integrate with streaming solutions, like Kinesis or Kafka."

"We would like a dashboard feature to be created for this product. This would allow us to monitor both the front and back-end of our UIs performance, and then report on it."

"The price could improve."

"Some AIOps are missing in New Relic APS, and I would like to see more features in this area."

"We have had issues with our agents going offline."

"The solution should include more detailed reports for SQL database requests."

"They don't have an opportunity to share the dashboard with the public. If you want to share it with stakeholders or people outside the organization who just want to have a look at a couple of metrics, you can't do that without onboarding them to the product itself."

More New Relic cons

"The pricing and AI can be improved."

Pricing and Cost Advice

"Comparatively, the pricing is expensive."

"This is an expensive tool."

"If it’s the right tool, it doesn’t matter what it costs because you’re going to get it back many-fold from your productivity."

"The solution is cheap, but prices can go up when users grow."

"I rate the product price a five on a scale of one to ten, where one means cheap, and ten means very expensive."

"The monthly cost os $1000 per server per month, but it could be even more. We pay about $250 for the server, and then New Relic wants over $1000 to give us statistics on those servers."

"The price of the solution could be less expensive. You have to pay a lot for each user. There is an additional cost for extra features."

"If I remember it correctly, the pricing was based on the core, and the monthly subscription used to cost us $1,500 or $2,000. We had pre-prod and production services. Costing was different for pre-prod and production. For pre-prod, it was 40% less than the production service cost. It was a combined package."

More New Relic pricing and cost advice

"It's expensive."

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Top Industries

By visitors reading reviews

Financial Services Firm

14%

Computer Software Company

14%

Manufacturing Company

Retailer

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	65
Midsize Enterprise	49
Large Enterprise	60

No data available

Questions from the Community

Any advice about APM solutions?

There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...

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What do you like most about New Relic Insights?

The product's initial setup phase was very easy.

See all answers

What needs improvement with New Relic Insights?

I reviewed another observability tool, DataDog, and we moved away from New Relic because the pricing was not convenient and didn't fit our budget. With DataDog, some of the APM features we were loo...

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What do you like most about Observer Apex?

Network visibility is the most valuable feature.

See all answers

What is your experience regarding pricing and costs for Observer Apex?

It's expensive.

See all answers

What needs improvement with Observer Apex?

The pricing and AI can be improved.

See all answers

Comparisons

Dynatrace vs New Relic

Compared 11% of the time

Datadog vs New Relic

Compared 9% of the time

Elastic Observability vs New Relic

Compared 8% of the time

Splunk AppDynamics vs New Relic

Compared 6% of the time

Azure Monitor vs New Relic

Compared 5% of the time

More New Relic Competitors

No data available

Product Reports

Buyer's Guide

New Relic

August 2025

Download New Relic product report

Buyer's Guide

Network Monitoring Software

September 2025

Download Observer Apex product report

Also Known As

New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM

No data available

Overview

New Relic offers real-time application monitoring and insight into performance bottlenecks. Its customizable dashboards and APM integration provide efficient operational support, while server performance alerts ensure quick issue detection.

New Relic provides comprehensive monitoring of application performance, tracking bottlenecks across databases and front-end components. Users employ it for server and infrastructure monitoring, as well as analyzing key metrics such as CPU and memory usage. The solution's ability to integrate with tools like PagerDuty enhances incident management capabilities. However, users have expressed a need for improvements in query language simplicity, more detailed historical insights, and better mobile app monitoring support.

What are New Relic's most important features?

Real-Time Monitoring: Provides instant visibility into application performance.
Detailed Transaction Tracing: Identifies specific transaction issues quickly.
Error Rate Tracking: Monitors and reports on error occurrences efficiently.
Customizable Dashboards: Tailors dashboard views for specific needs.
APM Integration: Seamlessly integrates with application performance management tools.

What benefits and ROI should be considered?

Operational Efficiency: Quick issue detection reduces downtime.
Improved Debugging: Enhanced error analysis supports rapid problem resolution.
Comprehensive Monitoring: Offers a holistic view of application performance and user behavior.
Incident Management: Integration with incident tools helps streamline responses.
Efficient Alerts: Rapid alert systems ensure timely notifications of issues.

In industries like e-commerce and financial services, New Relic supports application performance monitoring to enhance user experience and system reliability. Organizations leverage its insights for optimizing performance, particularly in server operations and infrastructure management. Its ability to monitor API failures through synthetic monitoring is crucial for maintaining high service levels.

New Relic

Observer Apex offers a smart, search-based launch page that intelligently interprets users’ inputs, guiding them to one of three pre-engineered workflows to solve most IT service issues in less than three steps.

Viavi Solutions

Sample Customers

World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club

Capita

Buyer's Guide

Network Monitoring Software

September 2025

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