NETSCOUT nGeniusONE and vRealize Network Insight compete in the network monitoring and analysis category. NETSCOUT nGeniusONE appears to have an advantage in comprehensive packet analysis and deep visibility, which is beneficial for detailed traffic examination, while vRealize Network Insight stands out in network flow visualization and application interaction insights.
Features: NETSCOUT nGeniusONE offers comprehensive packet analysis, deep visibility capabilities, and real-time UC monitoring, catering to needs such as top-talkers, application monitoring, and detailed traffic analysis. vRealize Network Insight provides detailed insights into network flows and application interactions, excels at microsegmentation, and features natural language queries alongside intuitive dashboards for user-friendly and application behavior analysis.
Room for Improvement: NETSCOUT nGeniusONE users have suggested enhancements in user-friendliness with a desire for a modular pricing strategy and better integration with virtual environments. vRealize Network Insight users have noted a need for better reporting features, improved integration with physical infrastructures, and enhanced connectivity with VMware products. Both solutions may improve by focusing on simplifying user experience and reducing complexity.
Ease of Deployment and Customer Service: NETSCOUT nGeniusONE supports flexible deployment in on-premises and hybrid cloud environments but may require dedicated support due to complexity, though it provides personalized customer service. In contrast, vRealize Network Insight is more straightforward in on-premises deployments with consistent technical support and effective local pre-sales assistance.
Pricing and ROI: NETSCOUT nGeniusONE is considered expensive with a complex pricing model, though users find value in reduced troubleshooting times and uptime enhancements, despite some feeling overcharged. vRealize Network Insight, competitively priced, aligns its pricing with demonstrated value, offering significant ROI through shorter mean times to repair and improved customer satisfaction, making it appealing for efficient network insights and monitoring.
The distributor's support is rated an eight out of ten, indicating room for improvement in SLA handling.
They need to work on their response time and overall competence.
I am actually happy with technical support from NETSCOUT.
It's difficult to find necessary documentation, open tickets, and get support.
We are paying too much for technical support from VMware.
It is not similar to software solutions Datadog or Dynatrace where they can easily add agents without problems.
The solution is highly scalable and accommodates the growth needs effectively.
Customers are more sensitive about NETSCOUT nGeniusONE's upgrades because it has hardware.
I rate the stability of NETSCOUT nGeniusONE as ten out of ten since we have not experienced any escalations or downtime issues from the end user's side.
Datadog is more stable than NETSCOUT nGeniusONE, being a SaaS-based solution compared to on-prem solutions like NETSCOUT.
We are managing that one but usually we have an API connector between our firewall vendor and our VMware NSX.
It would be beneficial to see more AI capabilities included in nGeniusONE to further streamline processes.
Many big companies Samsung and Hyundai try to build their own monitoring solutions using open-source tools and their own engineers, though it has not been successful.
Customers want to have service assurance, including NPM and APM, from one vendor.
Broadcom should improve by going back to what was working before, offering the suite of tools that clients actually use, and allowing clients to decide the best options for them.
The cost depends on the size of the customer, as sizing controls the pricing.
Broadcom is known for increasing product prices, making them expensive compared to what people used to pay.
The capability of real-time traffic intelligence is also very useful because it allows for the comparison between real-time and historical packet levels.
NETSCOUT is focusing on network monitoring, specifically packet analysis, which sets them apart.
One of the biggest problems with VMware NSX is logging, and vRealize Network Insight helps by providing comprehensive logs.
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