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Netdata vs ServiceNow IT Operations Management comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Netdata
Ranking in IT Infrastructure Monitoring
30th
Average Rating
9.6
Reviews Sentiment
6.0
Number of Reviews
2
Ranking in other categories
Server Monitoring (15th), Cloud Monitoring Software (20th)
ServiceNow IT Operations Ma...
Ranking in IT Infrastructure Monitoring
10th
Average Rating
8.2
Reviews Sentiment
6.5
Number of Reviews
46
Ranking in other categories
Event Monitoring (1st), Cloud Management (9th), AIOps (3rd)
 

Mindshare comparison

As of June 2026, in the IT Infrastructure Monitoring category, the mindshare of Netdata is 1.1%, up from 1.0% compared to the previous year. The mindshare of ServiceNow IT Operations Management is 1.1%, down from 2.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Infrastructure Monitoring Mindshare Distribution
ProductMindshare (%)
ServiceNow IT Operations Management1.1%
Netdata1.1%
Other97.8%
IT Infrastructure Monitoring
 

Featured Reviews

YS
Site Reliability Engineer at a tech vendor with 5,001-10,000 employees
Real-time monitoring has improved incident detection and simplifies per-second troubleshooting
The key area for improvement is data retention and historical analysis. Netdata is excellent for real-time monitoring, but for long-term storage and deep historical insights, it usually needs to be integrated with other tools. Improving built-in long-term retention would make it more complete. Another area I see is data aggregation, where it correlates multiple nodes; while it provides great per-node visibility, having more advanced centralized views and correlations across systems would help in larger-scale environments. Customization of alerts and anomaly detection could also be enhanced. One area needing improvement is access control and security features. Stronger RBAC and user management would help control who can view data. Another area would be customization of dashboards, alerting integrations, and improving enterprise-level scalability features.
reviewer2755671 - PeerSpot reviewer
Solution architect at a tech vendor with 10,001+ employees
Significant enhancement in operations with powerful discovery and analytics, yet pricing structure poses challenges
ServiceNow IT Operations Management provides out-of-the-box dashboards. Along with the dashboard, it also provides the Operations Workspace, which is very useful for operations teams. There is a functionality called Performance Analytics, which we are also using to develop some dashboards for the senior leadership and operations team where they can perform trend analysis of alerts and events happening across the infrastructure and application landscape. These dashboards are really useful here. ServiceNow IT Operations Management's biggest plus point is that it is a platform. ITOM is just one module that ServiceNow IT Operations Management offers, but they provide seamless integration of ITOM with their other modules such as ITSM, where we can leverage the AIs for discovery, perform impact analysis, which essentially helps to enhance the overall IT operations and reduce the downtime and MTTR.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Netdata has positively impacted my organization by improving downtime and incident response workflows through real-time visibility into infrastructure and application performance."
"The biggest ROI I have seen is in incident detection, with improvements of forty to fifty percent, troubleshooting time by thirty to forty percent, and productivity gains of around twenty-five to thirty percent."
"It's easy to set up."
"It is a stable solution. I have not experienced any system outages during my time using the solution."
"ITOM communicates information about incidents and maintains them. It handles tickets change, manages service networks, and reduces IT service downtime for the organization."
"It helps streamline management and processes."
"The auto remediation feature has been most valuable. They have also introduced an AOP feature of ServiceNow that we are keen to explore."
"IT support management is the most valuable feature and a very good product."
"I am impressed with the tool's ability to track information in an easy way."
"It is a very stable solution."
 

Cons

"The key area for improvement is data retention and historical analysis."
"The pattern part can be improved. Patterns are used in the Discovery feature. Although it is easy to create new patterns and modify the existing ones, it would be better if this solution can have more out-of-the-box patterns. In terms of new features, they can include artificial intelligence, something like machine learning."
"It didn't provide as much value as we thought it would."
"The tool can be improved by including more detailed information to assist new users."
"ServiceNow's pricing is expensive. A more streamlined configuration process tailored to use cases and industry would be beneficial."
"The solution needs to add mobilization, where we can connect mobile devices or wireless devices to do wireless scanning and bring assets into the database."
"ServiceNow IT Operations Management could be improved by providing more user customization options."
"The security policies could be increased."
"If you are new to using the solution, you will find the setup complex."
 

Pricing and Cost Advice

Information not available
"The pricing is high and may be excluding the small to medium-sized enterprise businesses."
"It is moderately expensive. The pricing itself and the licensing options are depending on the model and the customization."
"ServiceNow IT Operations Management is a costly solution. I'd rate the price at ten, on a scale from one to ten with one being the lowest and ten being the highest price. Some clients do have a problem with the price, but most find that the solution is worth the cost."
"While not entirely sure, I believe the solution costs at least a million dollars annually."
"This solution offers good value but comes at a very high premium. Pricing could be reduced by 10 to 20%."
"It is expensive. It is around 10 Euros per server per month."
"We obtained discovery licenses at about seven dollars Australian per unit, which we found to be reasonable and competitive."
"The price of ServiceNow IT Operations Management is expensive."
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Top Industries

By visitors reading reviews
Transportation Company
64%
Comms Service Provider
6%
Financial Services Firm
4%
Computer Software Company
4%
Manufacturing Company
12%
Financial Services Firm
11%
Computer Software Company
8%
Healthcare Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business12
Midsize Enterprise6
Large Enterprise29
 

Questions from the Community

What is your experience regarding pricing and costs for Netdata?
As I am going with the subscription-based model in the SaaS, the pricing and setup cost are very nice, and the setup is very easy since I am running the server inside GCP.
What needs improvement with Netdata?
Netdata can be improved by incorporating AI-driven anomaly detection and predictive monitoring capabilities to forecast potential bottlenecks. Additionally, broader native integrations with enterpr...
What is your primary use case for Netdata?
Netdata serves as my real-time monitoring and observability platform for infrastructure and application performance monitoring, providing highly detailed real-time metrics with minimal setup and lo...
What is your experience regarding pricing and costs for ServiceNow IT Operations Management?
Regarding pricing, while I initially felt the prices were high when we moved, I now see that it is reasonable considering that we are not just using an ITSM tool; we are improving processes and com...
What needs improvement with ServiceNow IT Operations Management?
ServiceNow IT Operations Management can be improved by focusing on adoption, as some companies still use other tools, and we had to onboard them initially, addressing challenges such as data migrat...
What is your primary use case for ServiceNow IT Operations Management?
As an implementation expert and former CIO, I handled implementation from an IT best practice perspective for different companies.
 

Also Known As

No data available
ServiceNow ITOM
 

Overview

 

Sample Customers

Information Not Available
servicenow, TransAlta, NATS, Symantec
Find out what your peers are saying about Netdata vs. ServiceNow IT Operations Management and other solutions. Updated: June 2026.
900,125 professionals have used our research since 2012.