No more typing reviews! Try our Samantha, our new voice AI agent.

Microsoft Remote Desktop Services vs VMware Workstation vs VMware vSphere comparison

Sponsored
 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
5.0
Microsoft Intune delivers high ROI through cost savings, increased efficiency, reduced costs, and streamlined, secure device management.
Sentiment score
4.6
Microsoft Remote Desktop Services is efficient and feature-rich but expensive, appreciated for task management and problem-solving, not revenue-generating.
Sentiment score
6.7
VMware vSphere boosts efficiency, lowering costs and hardware needs, ensuring rapid ROI and long-term financial benefits despite initial investment.
Sentiment score
1.0
VMware Workstation enhances cost savings, enabling efficient application testing and integration, resulting in improved job performance and satisfaction.
Everything we've gained from it makes my job easier day after day, and I see value in it as an engineer.
IT Systems Engineer at Syracuse University
Microsoft Intune not only saves costs by reducing the number of personnel needed but also offers a comprehensive solution for managing laptops, applications, security, individual access, and enrollment.
Subject Matter Expert at Engage IT Services Pvt Ltd
With Microsoft Intune, tasks such as device provisioning, policy deployment, application delivery, and compliance enforcement require less manual effort than in more traditional management models.
Endpoint Cloud Solution Architect at Lutech
By unlocking a locked situation, I mean we couldn't connect to a server in any other way, so we had to use RDP.
AWS Architect at a tech vendor with 10,001+ employees
Microsoft Remote Desktop Services has helped us to be efficient; we are a team of five serving the entire region of Africa and the Middle East, and it has truly improved our overall efficiency as a team.
System Engineer, Grid Software MEA at a tech vendor with 10,001+ employees
We can say 10% is the approximate amount of savings because most of the things are automated and streamlined, so the manual work is eliminated in most cases.
Sr. Technical Architect at StarOne IT Solutions
 

Customer Service

Sentiment score
5.6
Microsoft Intune's support receives mixed feedback; premium users fare better, while others face delays and inconsistent service quality.
Sentiment score
4.0
Microsoft Remote Desktop Services customer service experiences vary widely, with issues in responsiveness and documentation quality impacting user satisfaction.
Sentiment score
6.7
VMware vSphere's support is mixed: knowledgeable yet inconsistent, with delays and concerns on language and availability post-Broadcom acquisition.
Sentiment score
2.9
VMware Workstation's customer service is mixed, with varying responsiveness and reliance on community resources after HP acquisition.
When a support ticket is submitted, it directly reaches someone with Intune support expertise.
Collaborations engineer at a financial services firm with 1,001-5,000 employees
When I contacted Microsoft, they had the same expertise, if not more, which is phenomenal because I felt heard and my problem was solved.
IT Systems Engineer at Syracuse University
Sometimes, the support provided is excellent, and the representative is knowledgeable, while other times, the service needs improvement.
Engineer at a healthcare company with 5,001-10,000 employees
I would rate the customer support of Microsoft Remote Desktop Services a 10.
Sr. Compliance Analyst at a computer software company with 51-200 employees
Interacting with Amazon's customer support seems to route the request to the correct team almost immediately, resulting in quicker responses.
Cloud Ops Lead at a tech vendor with 10,001+ employees
Priority one issues are usually addressed by engineers within one to two hours.
Server Support Engineer at CIPL - Corporate Infotech Pvt Ltd
Recently, support has been less friendly and slower, especially after the company was acquired by Broadcom.
Revenue Operations Specialist at KK AGC
If we have issues, the support tends to be unreliable
Technical Assistant at EOCD
On a scale of one to 10, I would rate their support or customer service a two or three since they never did anything.
Director of IT at a comms service provider with 1,001-5,000 employees
The documents provided for Workstation were not hard to understand.
Owner at Inforex
It's a very special way of working with VMware Workstation.
Owner at Secacon Gygli Engineering LLC
 

Scalability Issues

Sentiment score
6.8
Microsoft Intune excels in scalability, efficiently supporting diverse environments and device types, with high ratings despite macOS limitations.
Sentiment score
6.3
Microsoft Remote Desktop Services is scalable but may face complexity and cost challenges, especially in larger deployments.
Sentiment score
7.2
VMware vSphere offers excellent scalability and flexibility, enabling seamless growth despite potential licensing constraints, adapting to diverse infrastructures.
Sentiment score
6.7
VMware Workstation is versatile, supporting multiple VMs, though opinions vary on scalability for larger operations and single installations.
The scalability of Microsoft Intune is ten out of ten.
Solutions Architect at a computer software company with 51-200 employees
Ideally, we want to automatically segregate devices based on user properties like primary use, but currently, dynamic groups seem limited to device properties.
Engineer, Systems Admin . at a financial services firm with 5,001-10,000 employees
It supports organizations with 200 endpoints and those with more than 15,000 endpoints.
Director at Provisioned
Microsoft Remote Desktop Services scales very well; I could scale it to however many users I would want.
Cloud Ops Lead at a tech vendor with 10,001+ employees
My impression is that most of the solutions, especially today, make sense for large corporations with 2000 seats or more.
CEO & Owner at Mono AS
Scaling is easy, whether it is hyperconverged or a three-tier architecture.
Manager of Solutions and Support at Esconet Technologies Pvt. Ltd.
VMware vSphere is highly scalable in terms of the number of users and the number of servers it can handle.
Revenue Operations Specialist at KK AGC
It is a highly scalable solution.
Technical Assistant at EOCD
VMware Workstation is scalable enough for larger companies, though it requires some skills.
Owner at Inforex
 

Stability Issues

Sentiment score
6.8
Microsoft Intune is reliable with minor glitches, offering strong security and management, and benefits from recent performance improvements.
Sentiment score
7.9
Microsoft Remote Desktop Services is highly stable and reliable, with occasional disconnections but generally consistent daily performance.
Sentiment score
7.9
VMware vSphere is reliable, with issues mainly due to third-party hardware, and frequent updates enhance stability and performance.
Sentiment score
7.8
VMware Workstation is highly reliable, with improved stability post-v6, though minor virtual network issues may occur in specific scenarios.
We have not experienced downtime, bugs, or glitches.
Head of IT at TWM SOLICITORS LLP
It appears Microsoft Intune undergoes changes without informing customers.
Support Engineer at a tech services company with 201-500 employees
In my experience, Microsoft Intune is a stable platform as it is a cloud-based service, and updates are regularly delivered by Microsoft.
IT Administrator at Newrest Inflight España, S.A
It is a very stable hypervisor solution.
Manager of Solutions and Support at Esconet Technologies Pvt. Ltd.
While they are generally stable, if outages occur, they tend to be due to brands like HP or Dell, not VMware vSphere itself.
Revenue Operations Specialist at KK AGC
Mostly we don't have issues, but sometimes we have faced some stability issues because of some bugs and some CPU compatibility issues with Intel CPUs.
IT Director at Def Industry
The problem we are facing with stability is that the network adapter causes crashes of the VM when we're using it for developing purposes.
Owner at Secacon Gygli Engineering LLC
 

Room For Improvement

Microsoft Intune faces challenges with compatibility, usability, and integration, needing improvements in automation, security, and user interface.
Users report Microsoft Remote Desktop Services needs better integration, security, cross-platform capabilities, improved UI, and performance enhancements.
VMware vSphere is costly and complex, facing performance, integration, and upgrade challenges, limiting accessibility for smaller enterprises.
VMware Workstation needs performance, usability, and cost improvements, enhanced stability, better documentation, and streamlined integration and scalability.
Features like unlocking devices sometimes fail, and the support offered for other operating systems is insufficient.
Strategy & Portfolio Advisor at a insurance company with 1,001-5,000 employees
There are communication issues, so you might start working with a feature without knowing if it will be deprecated six months from now.
Collaborations engineer at a financial services firm with 1,001-5,000 employees
Many third-party companies offer single-pane-of-glass reporting that shows you what your update environment looks like, how your patch is doing, application status, etc., but Intune's reporting is not intuitive.
Engineer at a healthcare company with 5,001-10,000 employees
I also understand that this tool is in an end-of-life state now, with Microsoft actively pushing people towards Azure Virtual Desktop or Windows 365.
Cloud Ops Lead at a tech vendor with 10,001+ employees
On macOS, we sometimes experience keyboard connectivity issues.
AWS Architect at a tech vendor with 10,001+ employees
Microsoft Remote Desktop Services can be improved by better integrating it within Teams or providing a Teams integration to connect to customer support teams or other systems' accesses using Remote Desktop internally, rather than as a separate individual tool.
technology consultant at Bank of America
The cost changed from perpetual to subscription, and there is a need for alternative solutions.
Manager of Solutions and Support at Esconet Technologies Pvt. Ltd.
Another area is the stability during upgrades from older versions to newer versions, where we face issues.
Manager of Systems at Sir Syed University of Engineering and Technology
Sometimes, it is difficult to find documentation for specific tools and solutions.
Server Support Engineer at CIPL - Corporate Infotech Pvt Ltd
Eventually, we had to get some licenses with Broadcom, and all the costs went up dramatically.
Director of IT at a comms service provider with 1,001-5,000 employees
We faced challenges with backup due to limitations in the free version, requiring us to switch to a paid version.
Owner at Inforex
The problem we are facing with stability is that the network adapter causes crashes of the VM when we're using it for developing purposes.
Owner at Secacon Gygli Engineering LLC
 

Setup Cost

Microsoft Intune offers competitive pricing with comprehensive features, ideal for large organizations, though complex licensing can challenge smaller businesses.
Microsoft Remote Desktop Services offers fair pricing with flexible licensing, though additional costs can arise from complex client access licensing.
VMware vSphere's complex pricing offers flexibility and features, but businesses should evaluate needs to avoid unnecessary costs.
VMware Workstation is pricey but offers integration benefits with cost-saving opportunities through sales and varies by user needs.
Introductory professional services, like a fast-track service, were included with our E5 membership, and there have been no additional costs.
Senior Systems Architect IV at a aerospace/defense firm with 10,001+ employees
The Intune suite and add-ons, such as batch management and remote help, are costly.
Technical Sales Professional (Microsoft Modern Workplace) at Alnafitha IT
It costs approximately forty euros per user per month.
Cyber Security Officer at Gudu
These licenses are not cheap, as they add up in cost.
Chief Technology Officer at a computer software company with 11-50 employees
I understand it can get quite expensive and also complex to manage these different licenses.
Cloud Ops Lead at a tech vendor with 10,001+ employees
My experience with pricing, setup cost, and licensing for Microsoft Remote Desktop Services was that the licensing was acceptable, but I think the cost was fair.
Sr. Compliance Analyst at a computer software company with 51-200 employees
Many customers are trying to avoid it due to its high cost.
Technical Assistant at EOCD
Costs significantly increased from perpetual to subscription, with prices rising by two to three times over three to five years.
Manager of Solutions and Support at Esconet Technologies Pvt. Ltd.
The solution is too expensive.
Revenue Operations Specialist at KK AGC
 

Valuable Features

Microsoft Intune enhances security and simplifies management with seamless Microsoft 365 integration, zero-touch deployment, and scalable remote management.
Microsoft Remote Desktop Services offers secure, reliable remote access, easy setup, centralized management, and seamless integration with Microsoft platforms.
VMware vSphere is praised for centralized management, cost efficiency, strong performance, scalability, and advanced features like vMotion and HA.
VMware Workstation offers user-friendly virtualization, multi-OS operation, and superior testing flexibility, outperforming alternatives like Oracle VirtualBox.
Intune excels in configuration and compliance management for Windows 10, ensuring devices receive timely updates and adhere to organizational standards.
Microsoft Practice Lead at a tech services company with 11-50 employees
Dynamic groups allow us to set conditions for automatic membership, eliminating the need for user intervention or manual review and ensuring a seamless workflow.
Engineer, Systems Admin . at a financial services firm with 5,001-10,000 employees
Windows Autopatch is the most valuable because it removes the burden of patch management.
Director at Provisioned
The main benefits that Microsoft Remote Desktop Services provide to me include streamlining my working process, ensuring security, and offering flexibility to connect to virtual desktops and apps from multiple devices.
Technology Consultant at a tech vendor with 10,001+ employees
Using Microsoft Remote Desktop Services has helped my team save time and improve productivity because we had Microsoft servers that were impossible to connect from our MacBook Pro laptops, and once we started using RDP, we could connect and move forward to deliver the project.
AWS Architect at a tech vendor with 10,001+ employees
The best features Microsoft Remote Desktop Services offers include providing me administrator access, certain inbuilt client tools, and the ability to remotely access enterprise applications, as well as helping me validate whether certificates exist or are missing, or near to expiry.
technology consultant at Bank of America
The vMotion feature is beneficial for online migration of virtual machines from one host to another without downtime.
Manager of Solutions and Support at Esconet Technologies Pvt. Ltd.
The tool is highly available, which is crucial for implementing critical applications requiring 24/7 availability.
Revenue Operations Specialist at KK AGC
I always use VMware vSphere vMotion; we work with this feature all the time. vMotion is very useful; that's why we use the virtualization.
IT Director at Def Industry
VMware Workstation works correctly and has more features compared to Oracle VirtualBox.
Owner at Inforex
VMware will just create a new machine immediately if we have a problem.
Director of IT at a comms service provider with 1,001-5,000 employees
Simply being able to run several Windows PCs with different development environments has had the largest impact on our operational efficiency.
Owner at Secacon Gygli Engineering LLC
 

Mindshare comparison

Remote Access Mindshare Distribution
ProductMindshare (%)
Microsoft Remote Desktop Services8.2%
Microsoft Intune9.2%
TeamViewer9.0%
Other73.6%
Remote Access
Server Virtualization Software Mindshare Distribution
ProductMindshare (%)
VMware vSphere19.4%
Hyper-V19.1%
Proxmox VE12.2%
Other49.3%
Server Virtualization Software
Virtual Desktop Infrastructure (VDI) Mindshare Distribution
ProductMindshare (%)
VMware Workstation12.0%
Citrix DaaS (formerly Citrix Virtual Apps and Desktops service)15.1%
VMware Fusion Pro11.6%
Other61.3%
Virtual Desktop Infrastructure (VDI)
 

Featured Reviews

AkashKamble - PeerSpot reviewer
Sr MacOS specialist engineer at Cyber24
Enables management of multiple operating systems with a single license
The best feature is that it's a Microsoft product, so if anything goes wrong, we get quick support for anything required. Remote system functionality allows us to sit anywhere and take control of any device via remote management. We can enhance security for clients' laptops with built-in Microsoft Defender, which is available with the Microsoft Intune license. We use it for reporting purposes through endpoint analytics. When pushing scripting, there are two types available: remediation script and reservation script. Through endpoint analytics, you can push defender policies to clients. It helps with reporting, inventory updates, and monitoring tenant status health.
reviewer2795433 - PeerSpot reviewer
Cloud Ops Lead at a tech vendor with 10,001+ employees
Secure remote access has protected sensitive country data and supports strict compliance needs
I understand from the IT team managing Microsoft Remote Desktop Services that it is complex to set up the multiple roles, certificates, and networks required. Networking is quite complicated. Even though on the data center side it is quite simple, maintaining the farm of other connections that connect to that server is the complex piece. I understand there are more modern systems replicating what this solution does, which are easier to use, such as Azure Virtual Desktop within Microsoft Azure Cloud or Amazon WorkSpaces, which I have used before. Rather than having to manage all the complex networking, you could abstract it away a little further in the cloud for easier use. I also understand that this tool is in an end-of-life state now, with Microsoft actively pushing people towards Azure Virtual Desktop or Windows 365. I do not believe further features will be rolled out due to its end-of-life state, making it a legacy solution now.
IA
IT Director at Def Industry
Has improved infrastructure monitoring and resource management but requires better support and cost efficiency
The high availability feature's resilience is not bad, but it could be better. For example, whenever you lose any hardware, you will have interruptions on the services, and it reboots again on the other hardware host which is available at the crash time. That's good, but we would prefer to have zero downtime instead of the rebooting on the other server. We would prefer to have a zero downtime always-on configuration. VMware vSphere has a built-in feature called Fault Tolerance, but it's very limited for very limited VMs or very limited core count or CPU count, so it's not so useful for all the environment because of the limitations. The Fault Tolerance (FT) feature is very limited to very little core counts or very little VM counts, so you can't run the Fault Tolerance for all the servers or all the VMs, and that's very bad. If VMware vSphere could have any kind of built-in patch management environment with a repository, offline repository option, with test, non-production, and production environment separated, this would be perfect. Management of patch management with operating systems and including third-party applications which are running on the servers would enhance the VMware vSphere environment. VMware vSphere is very expensive. The worst aspect of VMware vSphere is the price. I can't tell you the exact cost at this time because the other team members in my teams are working on it, but I remember that the prices are very high. VMware vSphere is easy to scale, but it could be better, similar to a Kubernetes environment. It should have an automatic scale-out feature when the load gets high; if it gets some scale out automatically, it would be better than this, similar to Kubernetes or OpenShift.
GC
Director of IT at a comms service provider with 1,001-5,000 employees
Creating and destroying test machines has simplified our operations and reduced manual recovery time
The Snapshot feature has helped with workflows by allowing us to more easily reconstruct something if we lose it or need it. We've been making Snapshots on a consistent basis, mainly of servers. The VX Rail has worked effectively because we can create machines as we need them. It's helpful for resetting and has helped with our operations because I had set up failover servers on Vertex, but we don't have to do that anymore since VMware will just create a new machine immediately if we have a problem. We're doing our domain servers on there, and we've been very happy with that. We appreciate that we can create machines simply to test things out and then destroy them. I use it for a test machine for checking emails, so if the email has a virus in it, we can just destroy the machine and create a new one. We're slowly moving into the VMware environment, although the pricing with Broadcom has been a disaster.
report
Use our free recommendation engine to learn which Remote Access solutions are best for your needs.
885,444 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Manufacturing Company
9%
Computer Software Company
9%
Financial Services Firm
9%
Government
8%
Manufacturing Company
11%
Computer Software Company
9%
Government
8%
Comms Service Provider
7%
Financial Services Firm
10%
Computer Software Company
10%
Manufacturing Company
9%
Government
7%
Comms Service Provider
11%
Computer Software Company
9%
University
9%
Manufacturing Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business124
Midsize Enterprise54
Large Enterprise167
By reviewers
Company SizeCount
Small Business41
Midsize Enterprise16
Large Enterprise34
By reviewers
Company SizeCount
Small Business175
Midsize Enterprise137
Large Enterprise259
By reviewers
Company SizeCount
Small Business32
Midsize Enterprise15
Large Enterprise17
 

Questions from the Community

How does Microsoft Intune compare with VMware Workspace One?
Microsoft Intune is a great tool for managing a mobile device fleet while keeping access control. The solution makes ...
What are the pros and cons of Microsoft Intune?
Microsoft Intune is a great configuration management tool and has a lot of good things going for it. Here are some of...
How does Google Cloud Identity compare with Microsoft Intune?
Microsoft Intune offers not only an easy-to-deploy data protection and productivity management solution, but also ...
What is your experience regarding pricing and costs for Microsoft Remote Desktop Services?
I was not involved in the pricing and licensing perspective, so I cannot speak too much on that. However, I know that...
What needs improvement with Microsoft Remote Desktop Services?
I understand from the IT team managing Microsoft Remote Desktop Services that it is complex to set up the multiple ro...
What is IOMMU?
DEEPEN DHULLA did explain well IOMMU. IOMMU has to be activated at the bios level. It exists on Intel and AMD platfor...
Why KVM??? Help please!
We use VMware and KVM. We find that KVM is a lot simpler to use and it provides the virtualization we need for Linux...
Proxmox vs ESXi/vSphere: What is your experience?
For me the biggest impact is the cost of licensing in the case of VMware despite its overall intuitiveness and ease o...
Which VMware solution would you go with - Workstation or vSphere?
VM Workstation’s setup is so easy, you can use it almost instantly, it works well with Windows and Linux. We like VM ...
What do you like most about VMware Workstation?
The product is stable, very easy to deploy, easy to use, easy to configure, and easy to set up.
What needs improvement with VMware Workstation?
The product's integration capabilities are an area with certain shortcomings where improvements are required.
 

Also Known As

Intune, MS Intune, Microsoft Endpoint Manager
Remote Desktop Services
No data available
No data available
 

Overview

 

Sample Customers

Mitchells and Buzzers, Callaway
Bank Alfalah Ltd.
Abu Dhabi Ports Company, ACS, AIA New Zealand, Consona, Corporate Express, CS Energy, and Digiweb.
Akademiska Hus
Find out what your peers are saying about TeamViewer, Microsoft, Citrix and others in Remote Access. Updated: March 2026.
885,444 professionals have used our research since 2012.