We performed a comparison between Microsoft Intune and Quest KACE Systems Management based on real PeerSpot user reviews.
Find out in this report how the two Configuration Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."We have one MDM that works with Windows, iOS, and Android."
"The solution is scalable. We currently have tens of thousands of users within our organization using the solution."
"It allows our clients to have the confidence to centrally manage policies for security. It helps them in securing the organization from a technology aspect."
"The reporting and analytics features in Microsoft Intune have been a lifesaver."
"One of the biggest advantages of Microsoft Intune is that it brings the management of Windows, macOS, iOS, Android, and even Linux under a single pane of glass."
"I haven't used other mobile device management solutions, but compared to SCCM, we eliminate a lot of on-premises infrastructure and maintenance by using Intune."
"The best feature is that we don't need to worry about downtime. We don't need to worry about the network connections of our office or the virtual private network. Everything is being done through the internet. Using Intune Autopilot, we can configure and deploy everything to the devices."
"The biggest thing for us is enforcing logins only from devices that are managed by Intune."
"There is ease of use, and its pricing was a driving factor."
"There is one place for a lot of different things. If somebody has a problem with their computer, they will put in a ticket. From there, we will know who it is and the assets assigned to them, because there is one place to go look for what we are talking about and with whom we are talking. Just having one place for everything is really convenient. For example, we are able to deploy software to hundreds of computers. We don't need to go to each individual device."
"KACE’s knowledge-based articles are very good."
"The most valuable feature of KACE is the mass package deployment. There are a lot of endpoint management solutions in the market. The way KACE responds is with the installation management feature, which is done in a very intelligent way, as well as scripting. It's wow. It's really wow. On top of that, there is a mass undeployment feature as well."
"The ability to push an image to a machine, wake that image up, and just blast a new image to a computer without even having to touch it, and then push the software to that machine. This just made things so much more convenient for us and so much more efficient."
"We're able to deploy software and push out fixes to endpoints faster than ever."
"The service desk can be configured and customized to better serve our environment."
"The ability to build scripts right on the deployment center itself, as well as building groups that take those scripts/task chains has been absolutely invaluable and one of the most important parts of my whole environment."
"There needs to be more support for Mac operating systems."
"Reporting and troubleshooting for the application deployment could be better. It's very difficult to understand."
"We faced issues with macOS support. The product should have better inventory and asset management."
"For an existing customer who has an SCCM, it would need to be upgraded to an MECM first before I can introduce Microsoft Intune."
"Data leak prevention can be integrated into it. Currently, it does not have data leak prevention."
"Having a dedicated configuration server that assists in modifying the configuration service, and creating personalized structures, interfaces, and web services could enhance usability."
"There is no catalog for mobile access management (MAM) security."
"It would be nice to have a location tracker for the mobile device management tool. I'm not sure if it exists but hasn't been configured or if it's missing, but we've been unable to utilize the location features."
"The software asset management functionality is an area that needs to be improved. It could be more automated because when connections need to be made, such as when I connected Adobe and my malware removed, the process was pretty much manual."
"Its dashboard needs improvement. Currently, there is no way to modify the dashboard. There should be more flexibility so that we can create views according to our use case."
"What could be improved is the possibility to use replicas in a secure way outside our network in order to maintain the machines that never connect to our corporate network."
"I think it should have the ability to have the applications automatically update. It would be really helpful if this would override what the user might choose to do."
"It took a little bit of time to figure out how to use the KACE Service Desk. I like the way that I'm able to customize it. But when it comes to how our techs are able to use it, it's not as functional as our current solution, which is BMC FootPrints Service Desk."
"The only pain point I have is with their salespeople. They call too often. They're too aggressive in trying to upsell. We know what we need, and we know if we want to expand. I don't mind quarterly calls from them, but sometimes, it is weekly. They need to get their sales team under control. The main goal of their support people and professional services is to make sure they deliver the service, and they deliver it well, whereas their salespeople are so interested in making a sale that they're wasting my time."
"They could make the booting solution easier for different things, e.g., easier to insert drivers. They could make it easier to create a new image and put it onto the server. Those would be some nice solutions. They could make it so that somebody who has no knowledge at all can do it. That would be really nice. Because every time, until I get it memorized, I still need to go back to the training, the manual, or Google it to figure it out again. If they would make it a lot easier, to where a nine-year-old could do it, that would be really cool. If they made it easier, I could have more people managing the images on the server, instead of just one or two people."
"The KACE Go Mobile App crashes a lot, and it always has. I would love to see that get fixed because it's very convenient when it does work properly, but most of the time it does not."
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Microsoft Intune is ranked 3rd in Configuration Management with 164 reviews while Quest KACE Systems Management is ranked 8th in Configuration Management with 38 reviews. Microsoft Intune is rated 8.0, while Quest KACE Systems Management is rated 8.8. The top reviewer of Microsoft Intune writes "We can manage all aspects of our devices from a single console, easy to scale, and quick to deploy". On the other hand, the top reviewer of Quest KACE Systems Management writes "Easy to use, saves us time, and increases IT productivity". Microsoft Intune is most compared with Jamf Pro, VMware Workspace ONE, ManageEngine Endpoint Central, SOTI MobiControl and Microsoft Entra ID, whereas Quest KACE Systems Management is most compared with Microsoft Configuration Manager, Microsoft Windows Server Update Services, BigFix, Red Hat Ansible Automation Platform and Ivanti Neurons Patch for Intune. See our Microsoft Intune vs. Quest KACE Systems Management report.
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