We performed a comparison between Microsoft Dynamics CRM and Pega Customer Service based on real PeerSpot user reviews.
Find out in this report how the two CRM solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Microsoft Dynamics CRM has plenty of valuable features."
"Microsoft Dynamics is user-friendly and intuitive. It's easy to understand how it works."
"I like that Microsoft Dynamics CRM works, and it's been okay. I like that it is a stable solution. My main reason for using it is that it is stable and meets our requirements from a functionality point of view."
"The most valuable features of Microsoft Dynamics CRM are all the filters and possible reports."
"It integrates well with other Microsoft products."
"The most valuable feature is that because this solution uses the cloud, you only have to install it and allocate it to a user, making it quite easy to use."
"I like the fact that I can keep track of everything I do in relation to my own job."
"The most valuable feature of Microsoft Dynamics CRM is the campaign feature."
"The product is scalable. It works efficiently for changing existing features."
"The technical support provided for all the solutions from Pega is of the same quality since they have their own internal teams and the same mechanisms, which are good for dealing with issues of different users."
"The most valuable feature of the solution is case management and different configurations."
"Pega Customer Service is scalable."
"The options for customizing Microsoft Dynamics CRM are very limited or highly complex."
"The overall price of Microsoft Dynamics CRM could improve."
"Dynamic's management could be improved. The tech management should have better technical capabilities."
"Overall, the solution could be made to be more user friendly."
"The main issue with Microsoft Dynamics CRM is that its GUI isn't very attractive. Overall, the solution has the same functionalities as other CRMs such as Salesforce, but Salesforce is much simpler to use. Microsoft Dynamics CRM is complicated to use, and this is another area for improvement. It was also more difficult to set up the solution, so its setup could still be improved. What I'd like to see in the next version of Microsoft Dynamics CRM is a cleaner user interface because currently, it looks messy to me. Salesforce CRM has a better, more simplified user interface that makes it easier for you to get what you need, while in Microsoft Dynamics CRM, you have to put in a lot of effort to get things done."
"Microsoft Dynamics CRM could improve the built-in reports. The ones that are included are pretty generic unless you subscribe to Microsoft BI, which is an extra fee. They should offer the reports without having to purchase a separate subscription for Microsoft BI. However, the reports in Microsoft BI are fantastic."
"The solution's interface has room for improvement."
"My company's biggest challenge with Microsoft Dynamics CRM is wanting to market solely to leads without having to create a contact and link the contact to the lead. From a marketing standpoint, there's room for improvement in the lead process of Microsoft Dynamics CRM."
"The licensing cost could also be improved."
"The only concern I have seen about the product is its prices."
"Pega JVM function needs to be improved."
"The product's pricing needs improvement."
Microsoft Dynamics CRM is ranked 2nd in CRM with 68 reviews while Pega Customer Service is ranked 37th in CRM with 4 reviews. Microsoft Dynamics CRM is rated 7.8, while Pega Customer Service is rated 8.6. The top reviewer of Microsoft Dynamics CRM writes "Intuitive APIs, customizable design, but dashboards could improve". On the other hand, the top reviewer of Pega Customer Service writes " The product offers a good interface and automation capabilities, along with great technical support". Microsoft Dynamics CRM is most compared with Salesforce Sales Cloud, SAP CRM, ServiceNow, Siebel CRM and monday.com, whereas Pega Customer Service is most compared with . See our Microsoft Dynamics CRM vs. Pega Customer Service report.
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We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
