Mezmo vs ServiceNow Cloud Observability comparison

Mezmo and ServiceNow are both solutions in the Application Performance Monitoring (APM) and Observability category. Mezmo is ranked #92, while ServiceNow is ranked #41 with an average rating of 7.5. Mezmo holds a 0.1% mindshare in APM, compared to ServiceNow’s 0.4% mindshare. Additionally, 100% of Mezmo users are willing to recommend the solution, compared to 100% of ServiceNow users who would recommend it.

Mezmo

Read 2 Mezmo reviews

220 Views
33 Comparison Views

100% willing to recommend

ServiceNow Cloud Observability

Read 4 ServiceNow Cloud Observability reviews

765 Views
453 Comparison Views

100% willing to recommend

Mezmo

ServiceNow Cloud Observability

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between Mezmo and ServiceNow Cloud Observability based on real PeerSpot user reviews.

Find out in this report how the two Application Performance Monitoring (APM) and Observability solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed Mezmo vs. ServiceNow Cloud Observability Report (Updated: June 2025).

Buyer's Guide

Mezmo vs. ServiceNow Cloud Observability

June 2025

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Helped 857,162 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Mezmo

Ranking in Application Performance Monitoring (APM) and Observability

92nd

Average Rating

9.0

Number of Reviews

Ranking in other categories

Log Management (55th), Observability Pipeline Software (7th)

ServiceNow Cloud Observability

Ranking in Application Performance Monitoring (APM) and Observability

41st

Average Rating

7.6

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of June 2025, in the Application Performance Monitoring (APM) and Observability category, the mindshare of Mezmo is 0.1%, up from 0.1% compared to the previous year. The mindshare of ServiceNow Cloud Observability is 0.4%, up from 0.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Application Performance Monitoring (APM) and Observability

Featured Reviews

Theodore Omtzigt

President and Founder at STILLWATER SUPERCOMPUTING INC

It consolidates all logs into one place and provides required features and functionalities

Every once in a while, our IBM cloud operational implementation gets behind. Sometimes, when we have a customer event, we do not get access to the latest logs for about 30 minutes, particularly for the sites that are heavily utilized. This is clearly not good. It is impossible to do RCA when you can't look at the logs that pertain to the time period in which the event occurred. It could be more of an operational problem than a feature problem. I don't have visibility about whether it is a LogDNA issue or just an operational issue.

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VinayKumar16

Senior DeliveryManager at ITC Infotech

Provides ease of use in areas like analytics and reporting

The feature of the tool that is more impactful for cloud performance stems from the area revolving around analytics and reporting. It is an easy-to-use tool. There is something known as performance analytics within ServiceNow that offers complete analytics, which offers end-to-end analytics along with the KPI metrics with what we have in place and so on. With the aforementioned aspects of the tool, I think we should be able to create a dashboard according to the operations view called the operation dashboard view, specifically for C-level executives.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The solution aggregates all event streams, so that if there are any issues, it's all in the same interface."

"LogDNA consolidates all logs into one place, which is super valuable."

"The solution Lightstep/ServiceNow has a couple of pretty advanced functionalities to help us investigate a deviation and help the development teams have better observability in the environment using distributed and complex services."

"The UI is very intuitive."

"The ability to create a stream based on different parameters, operation name, service name, URL, tags, and URI part, is one valuable feature."

"To a certain extent, it is possible to save on the costs of the product."

Cons

"Every once in a while, our IBM cloud operational implementation gets behind. Sometimes, when we have a customer event, we do not get access to the latest logs for about 30 minutes, particularly for the sites that are heavily utilized. This is clearly not good. It is impossible to RCA when you can't look at the logs that pertain to the time period in which the event occurred. It could be more of an operational problem than a feature problem. I don't have visibility about whether it is a LogDNA issue or just an operational issue."

"No ability to encapsulate a query or a filter, and communicate or share that among the team."

"The support team could be better. Because of the different versions of different tactics of integrating reactive code base, the documentation is not very clear if someone has to be onboard. I would rate the documentation of Lightstep a five out of ten. It could need improvement."

"The dashboard and graphics must be improved."

"The design of this solution is not very intuitive and probably could come with more friendly tips for beginners."

"In terms of licensing, users would want the product to offer them the ability to tailor the tasks offered in the solution to suit their needs."

Pricing and Cost Advice

Information not available

"The product is expensive. I rate the tool's pricing model an eight out of ten."

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Top Industries

By visitors reading reviews

No data available

Financial Services Firm

21%

Computer Software Company

13%

Manufacturing Company

12%

Retailer

10%

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

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What do you like most about LightStep?

The UI is very intuitive.

See all answers

What needs improvement with LightStep?

There are a lot of workflows and connectors. In terms of licensing, users would want the product to offer them the ability to tailor the tasks offered in the solution to suit their needs.

See all answers

What is your primary use case for LightStep?

I use the solution in my company since it has multiple tenants available. Basically, what happens in business is that you have a hybrid setup model, and for that, you extensively use a cloud platfo...

See all answers

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Also Known As

LogDNA

LightStep

Overview

Today’s enterprises must manage a massive amount of machine data. They require a platform that enables engineering teams to deliberately route and store structured and unstructured data for different teams with unique use cases. Legacy platforms weren’t made for this moment.
‍
Mezmo, formerly LogDNA, lets organizations ingest, process, route, analyze, and store all of their log data. Purpose-built for modern engineering teams—including developers, SREs, IT Operations, and Security Engineers—the Mezmo platform is trusted by thousands of companies for SaaS, cloud, and hybrid applications.

Mezmo

ServiceNow Cloud Observability is a comprehensive platform designed to enhance visibility, control, and performance monitoring of your IT infrastructure and applications. It seamlessly integrates log management, trace management, metrics monitoring, and infrastructure monitoring in real-time, leveraging AI and machine learning for automated tasks and actionable insights. With benefits including improved visibility, faster incident resolution, enhanced application performance, simplified IT operations, and reduced costs, this cloud-native solution is ideal for businesses of all sizes with complex IT infrastructures. It integrates seamlessly with ServiceNow IT Operations Management (ITOM), supports OpenTelemetry standards, and provides AI-powered insights along with pre-built dashboards and reports.

ServiceNow

Sample Customers

Instacart, Asics, Lime, Salesforce

InVision, Twilio, Lyft, Yext, DigitalOcean,

Buyer's Guide

Mezmo vs. ServiceNow Cloud Observability

June 2025

Free Report: Mezmo vs. ServiceNow Cloud Observability

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