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MetricStream vs OneTrust GRC comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 1, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.2
<p>MetricStream enhances efficiency, reducing PG&amp;E's manual efforts by 35% with automation, improving audit readiness and operational ROI.</p>
Sentiment score
6.9
OneTrust GRC offers automation and value, but some users want alternatives due to limited applicability and narrow use cases.
It delivers strong ROI as an enterprise-wide GRC platform with value realized through automation, reduced compliance effort, improved visibility, and efficient auditing.
Senior GRC Analyst at a tech services company with 11-50 employees
I definitely saw a return on investment; there was a lesser number of audit headcount required, which saved us money and time on audits.
Student at a university with 501-1,000 employees
There is a measurable return on investment since we have reduced the time for Risk and Control Assessment from three to four months to approximately 30 to 40 days, which lowers costs significantly.
GRC Senior Manager at a tech vendor with 10,001+ employees
 

Customer Service

Sentiment score
7.5
MetricStream customer support is efficient and responsive, though language challenges exist, offering room for improvement in areas.
Sentiment score
7.0
OneTrust GRC's customer service is generally efficient and helpful, though response times and technical support ratings vary.
Additionally, when needed, they help set up additional training to walk us through demos of each module to help us make the best use of MetricStream for our organization's needs.
Business Analyst at a energy/utilities company with 10,001+ employees
We had to engage with senior management from time to time, but they were responsive and quick in working through our issues.
Owner at a consultancy with 1-10 employees
Customer support was very quick to respond anytime I needed assistance.
Student at a university with 501-1,000 employees
 

Scalability Issues

Sentiment score
7.6
MetricStream efficiently supports compliance with high user volumes and integrates across processes, but customization post-upgrade can be challenging.
Sentiment score
8.0
OneTrust GRC offers scalable cloud-based solutions suitable for large enterprises, praised for flexibility but potentially overwhelming for smaller companies.
It is an enterprise-grade platform designed to support large global organizations with thousands of users, handling high volumes of risk controls, audits, issues, and assessments.
Senior GRC Analyst at a tech services company with 11-50 employees
The biggest issue I have encountered with clients has been around upgrades that require re-implementing customizations to the out-of-box solutions after significant upgrades.
Owner at a consultancy with 1-10 employees
MetricStream demonstrates strong scalability by supporting enterprise compliance programs with large volumes of regulatory requirements, controls, assessments, evidence records, and user activity.
Business Analyst at a energy/utilities company with 10,001+ employees
 

Stability Issues

Sentiment score
7.9
MetricStream offers stable performance for compliance tasks, though support issues arise with large data loads and complex reports.
Sentiment score
8.6
OneTrust GRC is highly stable with excellent uptime, minor delays, and quick issue resolution, meeting user needs effectively.
MetricStream performs well in managing large volumes of data.
Business Analyst at a energy/utilities company with 10,001+ employees
MetricStream is stable, but if there is an issue, it will be complicated to resolve with the support team.
Tech Lead And Dev Ops Engineer at a healthcare company with 51-200 employees
MetricStream's stability is very powerful, and it can handle a lot of tasks effectively.
Medicine Specialist at a consultancy with 51-200 employees
 

Room For Improvement

MetricStream needs improved application flow, advanced analytics, intuitive interface, and enhanced user experience with pre-built templates and training.
OneTrust GRC users struggle with limited automation, integration issues, and seek enhanced features beyond IT risk management.
Low-code or no-code enhancements and easier integration with enterprise systems such as SharePoint, ServiceNow, SAP, or Azure DevOps could reduce implementation effort and operational time.
Business Analyst at a energy/utilities company with 10,001+ employees
We desire a product that does not require development teams for customization but enables users to make configurations or adjustments with little effort.
GRC Senior Manager at a tech vendor with 10,001+ employees
The support quality needs significant improvement.
Tech Lead And Dev Ops Engineer at a healthcare company with 51-200 employees
 

Setup Cost

MetricStream offers reasonable pricing, flexible licensing, and effectively supports small compliance teams and large enterprises despite some licensing challenges.
Enterprise users find OneTrust GRC expensive, yet negotiable, making costs proportional to benefits for larger organizations.
MetricStream is a bit costly.
GRC Senior Manager at a tech vendor with 10,001+ employees
In terms of pricing, setup cost, and licensing for MetricStream, we did run into issues with insufficient licensing, but the ability to acquire new licenses was relatively quick and effortless.
Owner at a consultancy with 1-10 employees
My experience with the pricing, setup cost, and licensing was that it was reasonable.
Student at a university with 501-1,000 employees
 

Valuable Features

MetricStream excels in risk integration, customizable dashboards, real-time reporting, mobile interface, and advanced mapping, enhancing compliance efficiency.
OneTrust GRC offers a unified privacy management platform with intuitive tools for compliance, risk tracking, and vendor assessments.
We have had the ability to essentially write SQL code that allows us to develop a report in real time that gives us insight into various different KPIs or KRIs leveraged across the organization.
Owner at a consultancy with 1-10 employees
Control and compliance mapping was one of the most powerful features for NERC compliance as we can map NERC standards and requirements directly to controls, risks, evidence, and corrective actions, creating end-to-end traceability.
Business Analyst at a energy/utilities company with 10,001+ employees
The best features that MetricStream offers for the automation of audits include the alerting system and the ability to attach evidence.
Student at a university with 501-1,000 employees
 

Categories and Ranking

MetricStream
Ranking in GRC
3rd
Ranking in IT Vendor Risk Management
6th
Average Rating
7.2
Reviews Sentiment
6.8
Number of Reviews
9
Ranking in other categories
Continuous Controls Monitoring (2nd), IT Governance (4th)
OneTrust GRC
Ranking in GRC
5th
Ranking in IT Vendor Risk Management
3rd
Average Rating
8.2
Reviews Sentiment
7.2
Number of Reviews
14
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of July 2026, in the GRC category, the mindshare of MetricStream is 3.2%, down from 5.2% compared to the previous year. The mindshare of OneTrust GRC is 2.9%, down from 8.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
GRC Mindshare Distribution
ProductMindshare (%)
MetricStream3.2%
OneTrust GRC2.9%
Other93.9%
GRC
 

Featured Reviews

CP
Senior GRC Analyst at a tech services company with 11-50 employees
Automated workflows have reduced manual follow-ups and improve third-party risk oversight
MetricStream's best features include its ease of use, compliance program, TPRM, audit management, and implementation effort. It effectively handles large data volumes and provides good workflow capabilities with decent reporting flexibility and a better user interface. MetricStream impacts the organization by reducing follow-ups through reminder settings during questionnaire assignments. It automatically sends reminders based on set reminders, fostering trust when configured with the organization's email domain. Metrics improvements like operational efficiency, centralized GRC management, enhanced risk visibility, streamlined compliance, reduced manual efforts, enhanced third-party risk monitoring, improved decision-making with real-time dashboards, and risk analytics follow from automated workflows and issue tracking.
Gerald Pegg - PeerSpot reviewer
Governance Risk and Compliance Coordinator at HUB International
Streamlined incident management with user-friendly automation tools and responsive support
I use OneTrust specifically for incident management. For my company, I helped to create the incident management program that we currently use, particularly with gathering the information and sending out assessments to different vendors to collect information for further research and discovery.  I…
report
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Top Industries

By visitors reading reviews
Financial Services Firm
19%
Healthcare Company
11%
Real Estate/Law Firm
7%
Comms Service Provider
7%
Financial Services Firm
12%
Retailer
7%
Energy/Utilities Company
7%
Comms Service Provider
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business5
Midsize Enterprise2
Large Enterprise4
By reviewers
Company SizeCount
Small Business3
Midsize Enterprise2
Large Enterprise9
 

Questions from the Community

What needs improvement with MetricStream?
MetricStream can be improved in the area of developers. There are two parts of developers: those who prepare solutions for clients and those from India who support the application. The support part...
What is your primary use case for MetricStream?
My main use case for MetricStream was that I was a developer and I prepared templates for a client while also testing the UI platform for the client. I can give a specific example of a template I p...
What advice do you have for others considering MetricStream?
The advice I would give to others looking into using MetricStream is to not use MetricStream. I would rate this recommendation a four out of ten.
What is your experience regarding pricing and costs for OneTrust GRC?
I don't have specifics on pricing. I know it's not very cheap, but the budget aspect is outside my wheelhouse.
What needs improvement with OneTrust GRC?
I wish there were more customization options, particularly within the privacy rights automation module. More customization on the backend would allow for adjusting specific category labels tailored...
What is your primary use case for OneTrust GRC?
I use OneTrust specifically for incident management. For my company, I helped to create the incident management program that we currently use, particularly with gathering the information and sendin...
 

Comparisons

 

Also Known As

No data available
OneTrust Vendor Risk Management
 

Overview

 

Sample Customers

Federal Home Loan Bank of Chicago, ACCO Brands Corporation, AgFirst Farm Credit Bank, AIB International, Associated Banc-Corp, BAE Systems, Barclaycard, Dell Inc, DIRECTV, Energizer, Fresenius Kabi, Hasbro, Goodyear, HudsonCity Savings Bank, Infigen Energy, Kaydon, Leroy Merlin, Mountry Financial Corp., Nicholas Piramal, Pepco, Pfizer, Societe Generale, Whitney Bank
randstand, into, halfbrick
Find out what your peers are saying about MetricStream vs. OneTrust GRC and other solutions. Updated: June 2026.
902,894 professionals have used our research since 2012.