Loom Systems vs Zenoss Cloud comparison

ServiceNow and Zenoss are both solutions in the IT Infrastructure Monitoring category. ServiceNow is ranked #61, while Zenoss is ranked #51. ServiceNow holds a 0.5% mindshare in IM, compared to Zenoss’s 0.9% mindshare. Additionally, 80% of ServiceNow users are willing to recommend the solution, compared to 100% of Zenoss users who would recommend it.

Loom Systems

Read 4 Loom Systems reviews

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718 Comparison Views

80% willing to recommend

Zenoss Cloud

Read 8 Zenoss Cloud reviews

2,607 Views
1,199 Comparison Views

100% willing to recommend

Loom Systems

Zenoss Cloud

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Executive SummaryUpdated on Oct 9, 2024

Zenoss Cloud and Loom Systems are competitive products in the IT monitoring space. Zenoss Cloud takes the lead in comprehensive data collection and analysis, while Loom Systems stands out with advanced AI features favored for specific use cases.

Features: Zenoss Cloud offers real-time analytics, and extensive integration capabilities, and supports seamless operations across diverse IT environments. Loom Systems emphasizes proactive anomaly detection, with AI-driven insights and advanced predictive analytics.

Room for Improvement: Zenoss Cloud could enhance its AI capabilities, reduce initial setup complexity, and optimize cost-effectiveness for smaller businesses. Loom Systems would benefit from expanding data integration options, improving real-time data processing, and strengthening its analytics flexibility for varied environments.

Ease of Deployment and Customer Service: Zenoss Cloud offers flexible deployment with strong support and comprehensive documentation, simplifying the integration process. Loom Systems features rapid deployment enabled by cloud-native architecture and accessible customer service, providing assistance in initial setups.

Pricing and ROI: Zenoss Cloud involves higher initial costs, justified by its long-term ROI through robust features and scalability. Loom Systems is a cost-effective choice with low initial setup expenses and strong ROI for organizations seeking advanced AI functionality without significant upfront investment.

To learn more, read our detailed Loom Systems vs. Zenoss Cloud Report (Updated: March 2026).

Buyer's Guide

Loom Systems vs. Zenoss Cloud

March 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Loom Systems

Ranking in IT Infrastructure Monitoring

61st

Average Rating

8.0

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Anomaly Detection Tools (5th)

Zenoss Cloud

Ranking in IT Infrastructure Monitoring

51st

Average Rating

8.4

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

Application Infrastructure (26th), Event Monitoring (13th), Network Monitoring Software (75th), Server Monitoring (24th), Container Monitoring (7th), Cloud Monitoring Software (42nd), AIOps (25th)

Mindshare comparison

As of April 2026, in the IT Infrastructure Monitoring category, the mindshare of Loom Systems is 0.5%, up from 0.2% compared to the previous year. The mindshare of Zenoss Cloud is 0.9%, up from 0.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Infrastructure Monitoring Mindshare Distribution
Product	Mindshare (%)
Zenoss Cloud	0.9%
Loom Systems	0.5%
Other	98.6%

IT Infrastructure Monitoring

Featured Reviews

Keerthi Kumar Sangaraju

Technology Manager at a tech services company with 10,001+ employees

Stable, easy to set up, flexible, and has multiple functionalities, but needs to define priority levels for each incident

What's lacking in Loom Systems is the level of priority for each incident. For example, after implementation and there was a huge impact on the client, and the client comes back to you and says that there's an incident, that there needs to be an immediate resolution for it, you'll see severity one, severity two, etc., in Loom Systems, rather than priority levels. It would be better if the incidents can be defined as low priority, medium priority, or high priority.

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ClaudiaChen

Cloud Architect - Senior Technology Architect at Telstra

Generates close to real-time alerts so users can resolve issues, but needs more integration and public cloud monitoring features

As Zenoss Service Dynamics is more for network-centric devices and you want to monitor, for example, a server, its services, IP addresses, and interfaces, if it's a network and you're going to monitor multiple items, you'll be charged multiple times. This is what Zenoss Service Dynamics needs to improve to make sure that customers pay just one fee to monitor the entire server. What I'd like to see in Zenoss Service Dynamics in the future is a public cloud monitoring feature, particularly for the Azure public cloud. Another additional feature I'd like to see in the next release of the solution is integration with the Azure public cloud because I know that there are some services from Azure that Zenoss Service Dynamics is currently unable to monitor.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"What I like best about Loom Systems is that you can use it for infrastructure monitoring and that it's a flexible solution."

"The RFS portion of the solution is the product's most valuable feature."

"You can develop your own apps within Loom, and they can be configured very simply."

"The solution is absolutely scalable. If an organization needs to expand it out they definitely can."

"What I like best about Loom Systems is that you can use it for infrastructure monitoring. I also like that it's a flexible solution."

"Bringing Loom in ensures that the incident process, request process, change, all of these processes are improved."

"The solution is absolutely scalable."

"The solution is very scalable; a company wouldn't have any issues expanding it if they needed to, and we have a few thousand users on the solution."

"Overall, it's a great solution, and I consider it to be one of the best."

"The most valuable feature is the flexible discovery mechanism."

"The custom built integration is one of the most valuable features because you can see all the especially critical items."

"The product offers good documentation that helps with initial training."

"With this solution, they can have one million users at the same time with no crashes."

"The custom built integration is one of the most valuable features because you can see all the especially critical items."

"It's easy to use."

"Zenoss is more complex than LogicMonitor, but scalable and hugely customizable."

More Zenoss Cloud pros

Cons

"What's lacking in Loom Systems is the level of priority for each incident. For example, after implementation and there was a huge impact on the client, and the client comes back to you and says that there's an incident, that there needs to be an immediate resolution for it, you'll see severity one, severity two, etc., in Loom Systems, rather than priority levels. It would be better if the incidents can be defined as low priority, medium priority, or high priority."

"The reporting is a bit weak."

"The discovery and mapping still takes a lot of human intervention, it's quite resource heavy, especially in the initial setup which can take six months of work, especially when you have a large estate that you're dealing with."

"The change management within the solution needs to be improved. There needs to be more process automation."

"The reporting is a bit weak. They should work to improve this aspect of the product."

"The discovery and mapping still takes a lot of human intervention, it's quite resource heavy,"

"What's lacking in Loom Systems is the level of priority for each incident."

"It would be ideal if the product offered sound alerts."

"The inclusion of a feature to show a graphical view of the network would be a helpful improvement."

"It would be ideal if the product offered sound alerts."

"Technical support is 3/10, poor: Incomplete and poor documentation Undocumented processes Inconsistent solutions to problems depending on source"

"The AI aspect needs to improve."

"There is room for improvement with the administrative part. The administrative part, since they introduced Docker, etc., has become a little complex."

"As Zenoss Service Dynamics is more for network-centric devices and you want to monitor, for example, a server, its services, IP addresses, and interfaces, if it's a network and you're going to monitor multiple items, you'll be charged multiple times."

"The AI aspect needs to improve."

More Zenoss Cloud cons

Pricing and Cost Advice

Information not available

"It is very cost-effective compared to the tools I worked with in the past. The company is gaining a lot with respect to the cost factor. It provides agentless monitoring and in a very cheap way."

"There are additional costs you'll have to pay apart from the license fee for Zenoss Service Dynamics. I can't remember exactly how much my company is paying because I don't handle the finance part, but the cost is paid annually. On a scale of one to five, with one being the cheapest and five being the most expensive, I'm rating the solution three out of five."

"It depends on the customer, what he wants."

"The pricing depends on the environment, the number of services, and the size of the data center. It can go from $100,000 to a million dollars."

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Top Industries

By visitors reading reviews

No data available

Construction Company

11%

Manufacturing Company

Transportation Company

Performing Arts

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

By reviewers
Company Size	Count
Small Business	4
Large Enterprise	5

Questions from the Community

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What is the best network monitoring software for large enterprises?

In my experience, I worked with many monitoring software, but the one that gave me the most functionalities of a large-scale company is Zenoss, due to its ability to monitor completely hybrid and a...

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Microsoft System Center vs Zenoss Cloud

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Product Reports

Buyer's Guide

IT Infrastructure Monitoring

March 2026

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Buyer's Guide

Zenoss Cloud

March 2026

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Also Known As

No data available

Cloud Monitoring, Zenoss Service Dynamics

Overview

Loom Systems delivers an advanced AI-powered operational analytics platform to predict and prevent problems in the digital business. DevOps & IT teams use Loom for real-time detection and resolution for any type of application, including home-grown. Loom analyzes logs and metrics in all formats, performs smart correlations and root cause analysis to help organizations gain immediate into their environments. Loom stands alone in the industry as an AI platform requiring no prior math knowledge from its operators, leveraging your existing staff to succeed in the digital era. Getting started is easy - zero configuration and data pre-processing needed, so you can stream your data in its raw format.

ServiceNow

Zenoss Cloud revolutionizes IT infrastructure monitoring with a service-centric approach, prioritizing the overall health of services and applications. Harnessing the power of Artificial Intelligence and Machine Learning (AIOps), Zenoss Cloud offers end-to-end visibility across servers, networks, storage, and applications. Real-time monitoring, event correlation, and automated remediation ensure immediate insights and efficient issue resolution. The customizable dashboards empower users to tailor visualizations to their needs, while scalability accommodates diverse infrastructures. Zenoss Cloud guarantees improved application performance, reduced downtime, and enhanced IT efficiency, making it an ideal choice for businesses of all sizes, from small enterprises seeking simplicity to large corporations requiring advanced scalability. Experience unified monitoring and proactive management with Zenoss Cloud, a comprehensive solution that transforms IT infrastructure optimization in today's complex environments.

Zenoss

Sample Customers

Citrix, Amdocs, Sysaid, Hexaware, Effibar, Revtrak, Taptica

2degrees, Rackspace, State of North Dakota, El Paso Independent School District, NWN Corporation

Buyer's Guide

Loom Systems vs. Zenoss Cloud

March 2026

Free Report: Loom Systems vs. Zenoss Cloud

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