NAVEX One vs ServiceNow comparison

The compared NAVEX and ServiceNow solutions aren't in the same category. NAVEX is ranked #23 in G , with an average rating of 7.0, and holds a 1.3% mindshare in the category. ServiceNow is ranked #1 in ISM , with an average rating of 8.6, and holds a 21.0% mindshare. Additionally, 100% of NAVEX users are willing to recommend the solution, compared to 91% of ServiceNow users who would recommend it.

NAVEX One

Read 1 NAVEX One review

523 Views
262 Comparison Views

100% willing to recommend

ServiceNow

Read 224 ServiceNow reviews

24,149 Views
7,245 Comparison Views

91% willing to recommend

NAVEX One

ServiceNow

Comparison Buyer's Guide

Download the report

Executive Summary

We performed a comparison between NAVEX One and ServiceNow based on real PeerSpot user reviews.

Find out what your peers are saying about RSA, OneTrust, Diligent and others in GRC.

To learn more, read our detailed GRC Report (Updated: October 2025).

Buyer's Guide

GRC

October 2025

Download the complete report

Helped 872,008 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

NAVEX One

Average Rating

7.0

Reviews Sentiment

7.3

Number of Reviews

Ranking in other categories

GRC (23rd), IT Governance (7th), IT Vendor Risk Management (15th)

ServiceNow

Average Rating

8.4

Reviews Sentiment

6.8

Number of Reviews

224

Ranking in other categories

Help Desk Software (1st), IT Asset Management (1st), IT Service Management (ITSM) (1st), Rapid Application Development Software (2nd), No-Code Development Platforms (1st)

Mindshare comparison

NAVEX One and ServiceNow aren’t in the same category and serve different purposes. NAVEX One is designed for GRC and holds a mindshare of 1.3%, up 1.2% compared to last year.
ServiceNow, on the other hand, focuses on IT Service Management (ITSM), holds 21.0% mindshare, down 26.0% since last year.

GRC Market Share Distribution
Product	Market Share (%)
NAVEX One	1.3%
RSA Archer	12.8%
OneTrust GRC	6.7%
Other	79.2%

GRC

IT Service Management (ITSM) Market Share Distribution
Product	Market Share (%)
ServiceNow	21.0%
JIRA Service Management	8.7%
BMC Helix ITSM	8.1%
Other	62.2%

IT Service Management (ITSM)

Featured Reviews

Eric Vollman

Information Security Business Enablement Mgr. at a insurance company with 5,001-10,000 employees

Useful for risk assessment and has customization capability

The tool helps us with security incidents, policies, business continuity, disaster recovery, and internal audits. The feature I like the most is its customization capability. It acts like a blank canvas where you can construct forms and workflows according to your needs. You can configure and customize a lot yourself, whether starting from scratch or using some out-of-the-box options. The solution has impacted our operations by helping us manage and prioritize environmental risks. It also assists in establishing ownership of risks and enables us to mitigate or mediate existing risks. Additionally, it facilitates tracking risks throughout their entire lifecycle.

Read full review

Anil Rao

Vice President Delivery & Operations at Rezilyens

Have reduced L1 dependency and improved incident resolution through AI-powered automation

To make ServiceNow better, they should reduce their pricing, especially because there's a lot of competition. Many customers have moved to ManageEngine because they cannot afford the license cost. The price should be reduced by at least 40%. The setup of ServiceNow is sometimes complex when new updates or versions are released. When they introduce something new, they should provide training to understand the new features and their functionality. We sometimes get stuck and have to call them to learn about the changes in the latest version. They should communicate the changes made from older versions to new versions, which features are not available, which features have changed, and how to implement them. If the communication part was handled properly, it would benefit us.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The tool helps us with security incidents, policies, business continuity, disaster recovery, and internal audits. The feature I like the most is its customization capability. It acts like a blank canvas where you can construct forms and workflows according to your needs. You can configure and customize a lot yourself, whether starting from scratch or using some out-of-the-box options."

"The return on investment is good when implementing for ourselves and for other clients."

"You can put information in or export it out quickly, which is very useful when you have weekly or monthly reports."

"I don't have to look through a whole bunch of other incidents that aren't relevant to me. It's very useful in that sense."

"The Idea Portal and the PPM platform are most valuable. Their out-of-the-box dashboards and reporting are fantastic. I use them almost on a weekly basis. I have developed a couple of PMO dashboards for reporting. It is user-friendly. Everything is done through a navigation bar, and it makes things a lot easier that way."

"I like the reporting aspect of it. It helps us know where we stand regarding the types of issues we're receiving... It also shows us trends. That enables us to possibly predict an issue that might come up in the future as well as what is happening right now. We will like that feature. With it, we can either avoid certain issues or know where we need to focus more regarding the service we provide."

"There are a lot of features within ServiceNow. There are plenty of add-ons that go beyond the typical core helpdesk operations, such as HR facilities, BRM functionality, and various compliance and governance capabilities."

"One feature of ServiceNow that is important is the workflow engine. From my perspective [as a consultant] the power to be able to structure processes, represent workforce management for organizations, and the visibility provided by the reporting are additional top features."

"The subsequent chain of tasks, I believe, is valuable."

More ServiceNow pros

Cons

"We think there's room for improvement, especially with customizing NAVEX One. Their development on the roadmap can be slow."

"The solution should offer better security when it comes to storing data."

"I am interested to see the firm's strategic plans for Artificial Intelligence (AI) and Machine Learning (ML), and how the particular areas it will expand on from its existing investments (that feature, for example, in its ITSM Pro and CSM Pro modules)."

"The major area for improvement for our needs would be monitoring the metrics of the times to acknowledge and resolve issues and escalations."

"The installation and deployment of ServiceNow can be a bit challenging. One major issue I've encountered is that ServiceNow doesn't provide the same mobile responsiveness or features that we used to enjoy with other tools. For example, with Splunk, our response times were about five minutes, and we could manage alerts and incidents directly from our mobile devices."

"I would like the reporting aspect to be better, including the graphs. It could have some way for us to easily to export to a csv or spreadsheet so that if a graph cannot be provided by ServiceNow itself, we would be able to use other applications to create them. Also, if there was a feature that enabled us to interact with end users directly from ServiceNow, like an instant-messaging type of feature, that would be great."

"It would be nice if we could, with some specific access rights, move histories from one squad to another, as they generate dependencies or duplicate or flag them."

"It should enhance its offerings by providing the chance to obtain course certifications at an affordable fee."

"We find it good in general. Obviously, there are areas of improvement for every capability. As they evolve more, if they keep on adding more intelligence into the capabilities, it will improve. The improvement areas are more integration across the landscape and more intelligence for the overall capability of the solution."

More ServiceNow cons

Pricing and Cost Advice

"NAVEX One's pricing comes in the middle range when compared to other products."

"I would say it is moderately expensive, ranging from six to seven on a scale of ten."

"The license model is based on a number of fulfillers (active users who play some role within the ServiceNow functionality). Therefore, you can serve as many end-users as you want, without additional costs."

"We know that ServiceNow is not cheap, it's more expensive than other solutions. But we are trying to increase our ability to handle tickets so that the cost per ticket is less."

"There is an annual subscription to use this solution."

"The licensing cost is based on your partnership with ServiceNow and what you have selected for implementation. There is an annual license cost which is calculated based on your number of devices."

"There are licensing fees."

"ServiceNow's pricing is comparatively higher than Helix's."

"ServiceNow is an expensive solution."

More ServiceNow pricing and cost advice

See which vendors are best for you

Use our free recommendation engine to learn which GRC solutions are best for your needs.

See recommendations

872,008 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Financial Services Firm

17%

Retailer

13%

Legal Firm

Energy/Utilities Company

Computer Software Company

12%

Financial Services Firm

12%

Manufacturing Company

10%

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

By reviewers
Company Size	Count
Small Business	54
Midsize Enterprise	36
Large Enterprise	164

Questions from the Community

What is your experience regarding pricing and costs for NAVEX One?

NAVEX One's pricing comes in the middle range when compared to other products.

See all answers

What needs improvement with NAVEX One?

We think there's room for improvement, especially with customizing NAVEX One. Their development on the roadmap can be slow.

See all answers

What is your primary use case for NAVEX One?

We use the solution to conduct risk assessments on our environment.

See all answers

Which solution is better for developing non-ITSM applications: OutSystems or Service Now?

The short answer is that OutSystems is far better for 2 main reasons. Firstly, with Service Now you are locked into that platform for good. The business model is to lock in and then keep pumping th...

See all answers

Would you choose ServiceNow over Microsoft PowerApps?

Hi Netanya, I will choose ServiceNow because ServiceNow is a very good tool compared to Microsoft PowerApp. Because ServiceNow has a very strong module (Performance Analysis) reporting which will ...

See all answers

What do you like most about ServiceNow?

The solution has a user-friendly interface.

See all answers

Comparisons

Rapid7 InsightVM vs NAVEX One

Compared 32% of the time

NAVEX Global vs NAVEX One

Compared 29% of the time

RSA Archer vs NAVEX One

Compared 20% of the time

OneTrust GRC vs NAVEX One

Compared 20% of the time

More NAVEX One Competitors

BMC Helix ITSM vs ServiceNow

Compared 6% of the time

Pega Platform vs ServiceNow

Compared 5% of the time

Microsoft Dynamics CRM vs ServiceNow

Compared 5% of the time

IBM Maximo vs ServiceNow

Compared 5% of the time

Microsoft Power Apps vs ServiceNow

Compared 4% of the time

More ServiceNow Competitors

Product Reports

Buyer's Guide

GRC

October 2025

Download NAVEX One product report

Buyer's Guide

ServiceNow

October 2025

Download ServiceNow product report

Also Known As

Lockpath Keylight

No data available

Overview

NAVEX. Building a safer, stronger, and sustainable future through intelligent risk management. We believe confidence in tomorrow begins with smart risk & compliance decisions today. With more than 13,000 customers worldwide, we offer the most comprehensive tools and support to help them better understand their risk and compliance health, and to manage their GRC program more simply and efficiently.

Our NAVEX One Platform offers solutions that are built on the world’s largest database of risk intelligence information. It enables organizations to create more effective and efficient governance, risk, compliance and ESG programs. NAVEX One provides the holistic view of risk, automated processes, and insights needed to promote strong cultures, protect against unwanted risk and preserve the environment through sustainable practices.

NAVEX

ServiceNow is a cloud-based task-management platform that specializes in IT operations management (ITOM), IT services management (ITSM), and IT business management (ITBM). ServiceNow allows users to manage their teams, projects, and customer interactions using a variety of different plugins and apps with which it easily integrates.

ServiceNow offers prebuilt applications to support any process, as well as a framework and tools that allow you to build your own.

ServiceNow’s service management solutions include change, request, incident, problem, and cost management, as well as HR, IT, field service, and facilities management solutions. They also cover business management solutions such as vendor performance management, financial management, performance analytics and project portfolio suite, as well as governance, risk, and compliance.

“The Smarter Way to Workflow”

ServiceNow’s activities, processes, and tasks are overseen as part of a comprehensive managed workflow that supports such features as real-time collaboration, communication, and resource sharing. ServiceNow’s suite of products allow for operation using serverless computing, and include the categories of Business Apps, Customer Service, HR, IT, and Security.

ServiceNow can be used to support most workflows because of the wide range of tools it offers. These include on-suite ticketing tools, predictive modeling to manage workflows, and benchmarking for the tracking of progress. ServiceNow can assist with artificial intelligence and machine learning processes and can be used to organize the cases of a help/service desk as well as for instance management and problem management. It also smoothly integrates with many legacy systems.

ServiceNow offers service management software for industries including:

Cloud services
Education
Financial services
Government
Healthcare
Manufacturing
Telecommunications

Reviews from Real Users

PeerSpot users prefer ServiceNow to its competitors because of its scalability, stability, and ease of use. It helps everyone in the company to be on the same page by creating a single source of record across all departments. One user stated that “I’ve definitely used over 20 project management solutions, but they can't be compared with ServiceNow.” Another said that “ServiceNow is an industry leader in multiple areas and provides an excellent ROI.”

ServiceNow

Sample Customers

Claims Recovery Financial Services (CRFS), Surescript, The University of Chicago

AAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow

Find out what your peers are saying about RSA, OneTrust, Diligent and others in GRC. Updated: October 2025.

DOWNLOAD NOW

872,008 professionals have used our research since 2012.

We monitor all GRC reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.