NAVEX One vs ServiceNow comparison

The compared NAVEX and ServiceNow solutions aren't in the same category. NAVEX is ranked #19 in G , with an average rating of 7.0, and holds a 1.2% mindshare in the category. ServiceNow is ranked #1 in ISM , with an average rating of 8.7, and holds a 21.8% mindshare. Additionally, 100% of NAVEX users are willing to recommend the solution, compared to 91% of ServiceNow users who would recommend it.

NAVEX One

Read 1 NAVEX One review

224 Views
136 Comparison Views

100% willing to recommend

ServiceNow

Read 222 ServiceNow reviews

8,048 Views
3,992 Comparison Views

91% willing to recommend

NAVEX One

ServiceNow

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between NAVEX One and ServiceNow based on real PeerSpot user reviews.

Find out what your peers are saying about RSA, OneTrust, Diligent and others in GRC.

To learn more, read our detailed GRC Report (Updated: June 2025).

Buyer's Guide

GRC

June 2025

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Helped 860,632 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

NAVEX One

Average Rating

7.0

Reviews Sentiment

7.3

Number of Reviews

Ranking in other categories

GRC (19th), IT Governance (7th), IT Vendor Risk Management (16th)

ServiceNow

Average Rating

8.4

Reviews Sentiment

6.9

Number of Reviews

222

Ranking in other categories

Help Desk Software (1st), IT Asset Management (1st), IT Service Management (ITSM) (1st), Rapid Application Development Software (2nd), No-Code Development Platforms (1st)

Mindshare comparison

NAVEX One and ServiceNow aren’t in the same category and serve different purposes. NAVEX One is designed for GRC and holds a mindshare of 1.2%, down 1.3% compared to last year.
ServiceNow, on the other hand, focuses on IT Service Management (ITSM), holds 21.8% mindshare, down 27.0% since last year.

GRC

IT Service Management (ITSM)

Featured Reviews

Eric Vollman

Information Security Business Enablement Mgr. at a insurance company with 5,001-10,000 employees

Useful for risk assessment and has customization capability

The tool helps us with security incidents, policies, business continuity, disaster recovery, and internal audits. The feature I like the most is its customization capability. It acts like a blank canvas where you can construct forms and workflows according to your needs. You can configure and customize a lot yourself, whether starting from scratch or using some out-of-the-box options. The solution has impacted our operations by helping us manage and prioritize environmental risks. It also assists in establishing ownership of risks and enables us to mitigate or mediate existing risks. Additionally, it facilitates tracking risks throughout their entire lifecycle.

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Nikhil Gohil

Solution Engineer - Digital Platform | Mobile at British American Tobacco

Enables effective incident management and seamless workflow automation with valuable mobile accessibility

I haven't thought deeply about improvements for ServiceNow or what might be missing right now. There are so many modules and features in ServiceNow that I haven't explored them all, so it's hard to say what might be missing or should be improved. I suggest making the cost more affordable for smaller companies.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The tool helps us with security incidents, policies, business continuity, disaster recovery, and internal audits. The feature I like the most is its customization capability. It acts like a blank canvas where you can construct forms and workflows according to your needs. You can configure and customize a lot yourself, whether starting from scratch or using some out-of-the-box options."

"There are features included in the new release for intelligent software, like the chatbot. For HR services, the HR agent which is in that chatbot has been fantastic."

"I don't have to look through a whole bunch of other incidents that aren't relevant to me. It's very useful in that sense."

"The workflow capability for easy setup is powerful."

"I have definitely seen a positive impact of ServiceNow on our company and customer processes, including time savings and money savings."

"ServiceNow was the first true enterprise to service management platform."

"ServiceNow has been implemented to streamline team workflows across different departments in our company. Users, including traveling leaders, were able to approve requests and authorize additional rights through the mobile platform."

"Operations and maintenance costs have been reduced using this solution. We have been able to deliver faster solutions to our customers and track progress using live data."

"The product's integration functionality in the change management module has significantly improved efficiency in our organization."

More ServiceNow pros

Cons

"We think there's room for improvement, especially with customizing NAVEX One. Their development on the roadmap can be slow."

"The installation and deployment of ServiceNow can be a bit challenging. One major issue I've encountered is that ServiceNow doesn't provide the same mobile responsiveness or features that we used to enjoy with other tools. For example, with Splunk, our response times were about five minutes, and we could manage alerts and incidents directly from our mobile devices."

"The scalability needs improvement."

"An area for improvement would be the accessibility of downloaded and compressed files."

"It became kind of complex to set it up without a general lack of knowledge of the particular feature-function capabilities. Features and capabilities could have been explained better to the end-users."

"It's too complicated and there are too many options."

"There are sometimes challenges with the portal being a bit confusing for new users. The implementation of the portal and workspaces is quite different, and improvements in this area would be beneficial."

"Its stability and pricing need improvement."

"All the screens are similar. It's the same platform for everything and you need to familiarize yourself with it. In the past, you used to have one screen per application. Now, you have everything integrated into one. Everybody will manage the same screen and they need to navigate into the same screen as the Internet Explorer with a toolbar with the categories and look for the things you want to see or the models you want to use."

More ServiceNow cons

Pricing and Cost Advice

"NAVEX One's pricing comes in the middle range when compared to other products."

"ServiceNow is a leader and its pricing is quite good, quite competitive... Sometimes some plugins are not priced reasonably but, generally, the platform itself, its modules, are priced reasonably."

"It is an expensive platform."

"The platform offers a free trial, by providing a free developer instance once you sign up."

"In Tunisia, the companies find the licensing costs to be expensive."

"The cost is quite high."

"The mandatory minimum is US$ 20,000 for licensing."

"It is very expensive because it is a big organization. You have to pay for additional things."

"The pricing is reasonable and affordable, making it suitable for businesses ranging from small to large scale."

More ServiceNow pricing and cost advice

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Top Industries

By visitors reading reviews

Financial Services Firm

13%

Healthcare Company

10%

Retailer

10%

Computer Software Company

Educational Organization

14%

Computer Software Company

12%

Financial Services Firm

11%

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What is your experience regarding pricing and costs for NAVEX One?

NAVEX One's pricing comes in the middle range when compared to other products.

See all answers

What needs improvement with NAVEX One?

We think there's room for improvement, especially with customizing NAVEX One. Their development on the roadmap can be slow.

See all answers

What is your primary use case for NAVEX One?

We use the solution to conduct risk assessments on our environment.

See all answers

Which solution is better for developing non-ITSM applications: OutSystems or Service Now?

The short answer is that OutSystems is far better for 2 main reasons. Firstly, with Service Now you are locked into that platform for good. The business model is to lock in and then keep pumping th...

See all answers

Would you choose ServiceNow over Microsoft PowerApps?

Hi Netanya, I will choose ServiceNow because ServiceNow is a very good tool compared to Microsoft PowerApp. Because ServiceNow has a very strong module (Performance Analysis) reporting which will ...

See all answers

What do you like most about ServiceNow?

The solution has a user-friendly interface.

See all answers

Comparisons

Rapid7 InsightVM vs NAVEX One

Compared 31% of the time

OneTrust GRC vs NAVEX One

Compared 25% of the time

NAVEX Global vs NAVEX One

Compared 23% of the time

RSA Archer vs NAVEX One

Compared 21% of the time

More NAVEX One Competitors

BMC Helix ITSM vs ServiceNow

Compared 7% of the time

Pega Platform vs ServiceNow

Compared 6% of the time

Microsoft Dynamics CRM vs ServiceNow

Compared 5% of the time

IBM Maximo vs ServiceNow

Compared 5% of the time

Microsoft Power Apps vs ServiceNow

Compared 5% of the time

More ServiceNow Competitors

Product Reports

Buyer's Guide

GRC

June 2025

Download NAVEX One product report

Buyer's Guide

ServiceNow

June 2025

Download ServiceNow product report

Also Known As

Lockpath Keylight

No data available

Overview

NAVEX. Building a safer, stronger, and sustainable future through intelligent risk management. We believe confidence in tomorrow begins with smart risk & compliance decisions today. With more than 13,000 customers worldwide, we offer the most comprehensive tools and support to help them better understand their risk and compliance health, and to manage their GRC program more simply and efficiently.

Our NAVEX One Platform offers solutions that are built on the world’s largest database of risk intelligence information. It enables organizations to create more effective and efficient governance, risk, compliance and ESG programs. NAVEX One provides the holistic view of risk, automated processes, and insights needed to promote strong cultures, protect against unwanted risk and preserve the environment through sustainable practices.

NAVEX

ServiceNow is a cloud-based task-management platform that specializes in IT operations management (ITOM), IT services management (ITSM), and IT business management (ITBM). ServiceNow allows users to manage their teams, projects, and customer interactions using a variety of different plugins and apps with which it easily integrates.

ServiceNow offers prebuilt applications to support any process, as well as a framework and tools that allow you to build your own.

ServiceNow’s service management solutions include change, request, incident, problem, and cost management, as well as HR, IT, field service, and facilities management solutions. They also cover business management solutions such as vendor performance management, financial management, performance analytics and project portfolio suite, as well as governance, risk, and compliance.

“The Smarter Way to Workflow”

ServiceNow’s activities, processes, and tasks are overseen as part of a comprehensive managed workflow that supports such features as real-time collaboration, communication, and resource sharing. ServiceNow’s suite of products allow for operation using serverless computing, and include the categories of Business Apps, Customer Service, HR, IT, and Security.

ServiceNow can be used to support most workflows because of the wide range of tools it offers. These include on-suite ticketing tools, predictive modeling to manage workflows, and benchmarking for the tracking of progress. ServiceNow can assist with artificial intelligence and machine learning processes and can be used to organize the cases of a help/service desk as well as for instance management and problem management. It also smoothly integrates with many legacy systems.

ServiceNow offers service management software for industries including:

Cloud services
Education
Financial services
Government
Healthcare
Manufacturing
Telecommunications

Reviews from Real Users

PeerSpot users prefer ServiceNow to its competitors because of its scalability, stability, and ease of use. It helps everyone in the company to be on the same page by creating a single source of record across all departments. One user stated that “I’ve definitely used over 20 project management solutions, but they can't be compared with ServiceNow.” Another said that “ServiceNow is an industry leader in multiple areas and provides an excellent ROI.”

ServiceNow

Sample Customers

Claims Recovery Financial Services (CRFS), Surescript, The University of Chicago

AAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow

Find out what your peers are saying about RSA, OneTrust, Diligent and others in GRC. Updated: June 2025.

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