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LevelBlue Managed Security Services vs Lumen Managed Security Services comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Sep 24, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

LevelBlue Managed Security ...
Ranking in Managed Security Services Providers (MSSP)
3rd
Average Rating
8.0
Reviews Sentiment
5.9
Number of Reviews
1
Ranking in other categories
No ranking in other categories
Lumen Managed Security Serv...
Ranking in Managed Security Services Providers (MSSP)
7th
Average Rating
8.0
Reviews Sentiment
5.3
Number of Reviews
1
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of September 2026, in the Managed Security Services Providers (MSSP) category, the mindshare of LevelBlue Managed Security Services is 3.6%, down from 5.4% compared to the previous year. The mindshare of Lumen Managed Security Services is 1.4%, up from 0.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Managed Security Services Providers (MSSP) Mindshare Distribution
ProductMindshare (%)
LevelBlue3.6%
Lumen Managed Security Services1.4%
Other95.0%
Managed Security Services Providers (MSSP)
 

Featured Reviews

JA
Director Technical Services at Eguardian lanka
Incident reporting, logging, and reports alarms and alerts
The product has already improved in the sense that they are continuously making the effort to make the product better. We are now starting to work with a new version over this past month. The product improvement is there and new features are coming out. Then they have just announced something to do with the EDR (Endpoint Detection and Response). In four months, feature-wise, a lot has been going on. They have concentrated their effort and their focus now is on USM Anywhere, which is the cloud-based system. But we already know that in our case, some of these clients will not want to send their information to the cloud. This is why we are focusing on USM on-premise and the appliance model. Otherwise, it would have been much easier for us to go into the USM Anywhere cloud-based product in terms of deployment and maintenance. So in all, I would say the core improvements are going on. What I have seen in the product itself right now, is adequate to meet the present requirements. But of course, the requirements will keep on changing.
Kevin-Wilson - PeerSpot reviewer
Principal Solutions Consultant at Intelligent Bills
Proactive reporting enhances network security
Customer service is dependent upon account teams. It varies from one client to the next and is inconsistent. It's not about the payment, rather, it's about the size of their spending. For instance, a small shop at the end of a street compared to an IBM, with IBM spending significantly more, receives more support. Is that fair? I think a client is a client.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The product is powerful and rapidly developing into an all-in-one solution."
"When I start going with the larger players, it becomes a comfort level. It becomes about the reporting, the dashboarding, and the proactiveness from a reporting perspective."
 

Cons

"The depth of the technical documentation needs to be improved."
"Additional features that I would like to see included in the next release to make it at least nine is first that the documentation center has to improve. In the current technical documentation, sometimes what happens is we search through it and then we do not find what we want."
"Client support and reporting need improvement."
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Top Industries

By visitors reading reviews
Outsourcing Company
21%
Financial Services Firm
11%
Comms Service Provider
10%
Healthcare Company
9%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
No data available
 

Questions from the Community

Ask a question
Earn 20 points
What is your experience regarding pricing and costs for Lumen Managed Security Services?
I demand from an SLA, and this is where the contracts come into play. I write contracts, develop improved SLAs, improved rates, terms, support, and turnaround times. That's where I add the most val...
What needs improvement with Lumen Managed Security Services?
Client support and reporting need improvement. A more proactive than reactive approach to issues or events is necessary.
What is your primary use case for Lumen Managed Security Services?
I use the services for network security, which ties in with my firewalls and what is shared internally and externally.
 

Also Known As

AT&T Managed Security Services, Trustwave Managed Security Services
CenturyLink-Savvis Managed Security Services, CenturyLink Managed Security Services
 

Overview

 

Sample Customers

Childrens Health System of Texas
First Southwest Bank
Find out what your peers are saying about Check Point Software Technologies, Sophos, LevelBlue and others in Managed Security Services Providers (MSSP). Updated: August 2026.
914,109 professionals have used our research since 2012.