Laserfiche vs OpenText Content Management comparison

Laserfiche and OpenText are both solutions in the Enterprise Content Management category. Laserfiche is ranked #21, while OpenText is ranked #3 with an average rating of 7.7. Laserfiche holds a 1.6% mindshare in ECM, compared to OpenText’s 11.1% mindshare. Additionally, 100% of Laserfiche users are willing to recommend the solution, compared to 96% of OpenText users who would recommend it.

Laserfiche

Read 1 Laserfiche review

531 Views
350 Comparison Views

100% willing to recommend

OpenText Content Management

Read 21 OpenText Content Management reviews

3,298 Views
2,902 Comparison Views

96% willing to recommend

Laserfiche

OpenText Content Management

Comparison Buyer's Guide

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Executive SummaryUpdated on Jun 19, 2025

Laserfiche and OpenText Content Management are competing in the enterprise content management space. OpenText Content Management tends to have the upper hand with a more comprehensive feature set that is valued by businesses, despite potentially higher costs.

Features: Laserfiche is known for its strong document management, automation features, and intuitive search capabilities. OpenText Content Management provides a large suite of content management tools, integrated for complex workflows and collaboration, beneficial for larger enterprises.

Ease of Deployment and Customer Service: Laserfiche offers a straightforward implementation and accessible support, making it suitable for teams with limited IT resources. OpenText provides a scalable but complex deployment model paired with high-quality support for enterprise-level projects.

Pricing and ROI: Laserfiche is recognized for its cost-efficient setup, quickly offering a solid return on investment, appealing to budget-conscious organizations. OpenText requires a more significant initial investment but offers perceived long-term ROI with its extensive capabilities.

To learn more, read our detailed Enterprise Content Management Report (Updated: July 2025).

Buyer's Guide

Enterprise Content Management

July 2025

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Helped 861,803 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Laserfiche

Ranking in Enterprise Content Management

21st

Average Rating

10.0

Number of Reviews

Ranking in other categories

Document Management Software (9th)

OpenText Content Management

Ranking in Enterprise Content Management

3rd

Average Rating

7.8

Reviews Sentiment

6.7

Number of Reviews

Ranking in other categories

Content Collaboration Platforms (12th)

Mindshare comparison

As of July 2025, in the Enterprise Content Management category, the mindshare of Laserfiche is 1.6%, up from 0.7% compared to the previous year. The mindshare of OpenText Content Management is 11.1%, up from 10.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Enterprise Content Management

Featured Reviews

Christian Begaux

Consultant DMS/ECM at NSI IT Software & Services (Cegeka Group)

A powerful solution that offers BPM and automation to assist with our digital transformation

We use this solution for DMS, ECM, scan and imaging, plus workflows and forms solutions spread over the entire company This is a very complete and powerful solution. No code: We can address all of the features and functionalities with computer-minded people without having to call the IT Dept or…

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Jaideep MS

Practice Director at a outsourcing company with 51-200 employees

Enables effective document control yet requires better affordability and clarity

I use extended ECM for procurement, sales, engineering documents, and sometimes invoices and accounts payable or receivable The version controls and the business workspace part integrate well with SAP and OpenText, providing granular level control over who accesses the workspace. The seamless…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"This is a very complete and powerful solution."

"Being able to search is valuable. Its search is pretty powerful. We are able to search for specific text, and it points us to the document that has that text. That is pretty powerful."

"The engineering document management system is one of the most valuable features."

"Being able to tag metadata on documents and being able to have different workspaces in there for our documents is valuable. We do loan documents, and different types of documents have different types of retentions. We are able to categorize based on that, and we are able to do tag searching to find what we are looking for."

"Simplicity to roll out, features available, customization options."

"OpenText Extended ECM's most valuable features include permissions and security models. I also like the tool's ability to add metadata and use it to categorize information."

"The ability to add metadata and use that to categorize information is a valuable feature of OpenText Extended ECM."

"The solution's automatic document numbering, state management, and process flow are very useful features to go through the full cycle of the document."

"The integration of a document management platform with many other applications, e.g. SAP, SuccessFactors, Salesforce, SharePoint, etc."

Cons

"We would like to see more features for RPA and AI."

"Initially there can be stability issues due to unknown factors such as usage of the system, quantity of documents ingested, load during peak hours."

"The solution should work better with partners and be more developer-friendly."

"The response time is not effective, and the staff lacks adequate knowledge."

"OpenText Extended ECM's user interface could be improved."

"The solution's performance, stability, and consistency could be improved."

"I have not used it enough to start running into issues. Some of my technical guys could name a couple of things, but in terms of support, we did have challenges getting good responses from them."

"The tool's documentation is not proper and has missing information like steps."

"When it comes to addressing complex use cases, three or four years ago, we ended up purchasing an additional OpenText product called AppWorks because we started to run into some limitations with the workflow that can be done in Extended ECM. It was a little limiting, so we ended up getting another product."

Pricing and Cost Advice

Information not available

"OpenText Extended ECM is an expensive solution."

"The tool's pricing is confusing to the end customer."

"Both Open Text ECM and IBM File share are expensive."

"The product is pricey."

"The licensing is not that complex for the core products, but it becomes more complicated for some additional modules."

"The total cost of the product will vary on the capabilities required"

"It is a little more expensive than our previous solution, but because of the fact that it has become a rallying point for different groups to come under, it might end up paying off better in the long run by not having seven siloed solutions. Even though this one solution is a little pricey, it might eliminate other ones."

"The solution is expensive."

More OpenText Content Management pricing and cost advice

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Top Industries

By visitors reading reviews

Government

22%

Financial Services Firm

12%

Educational Organization

University

Government

14%

Financial Services Firm

10%

Computer Software Company

10%

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

Ask a question

Earn 20 points

What do you like most about OpenText Content Suite Platform?

We also have a module on top of the Content Server called WebReports that has been one of the things that helped us facilitate the workflow and give managers good reporting and visibility into wher...

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What is your experience regarding pricing and costs for OpenText Content Suite Platform?

The cost is a significant factor that may deter medium-sized businesses from using OpenText extended ECM.

See all answers

What needs improvement with OpenText Content Suite Platform?

The cost of the product could be improved. Currently, there are certain snags in document viewing, and communication from the pre-sales team is not clear. The expectation from the customer versus t...

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Comparisons

SharePoint vs Laserfiche

Compared 25% of the time

OpenText Documentum Content Management vs Laserfiche

Compared 25% of the time

Microsoft Purview Records Management vs Laserfiche

Compared 15% of the time

Hyland OnBase vs Laserfiche

Compared 11% of the time

IBM FileNet vs Laserfiche

Compared 8% of the time

More Laserfiche Competitors

SharePoint vs OpenText Content Management

Compared 18% of the time

OpenText Documentum Content Management vs OpenText Content Management

Compared 18% of the time

IBM FileNet vs OpenText Content Management

Compared 13% of the time

OpenText Content Manager vs OpenText Content Management

Compared 7% of the time

Alfresco vs OpenText Content Management

Compared 7% of the time

More OpenText Content Management Competitors

Product Reports

Buyer's Guide

Enterprise Content Management

July 2025

Download Laserfiche product report

Buyer's Guide

OpenText Content Management

May 2025

Download OpenText Content Management product report

Also Known As

No data available

OpenText Content Suite Platform, OpenText Core Share

Overview

Powerful Document Management Software and Agile Enterprise Content Management Solutions

Laserfiche

OpenText Content Management offers seamless document storage and advanced search features. Ideal for organizations needing integration with SAP and other applications, it enhances workflows while ensuring security and compliance across multiple platforms.

OpenText Content Management stands out with its advanced integration capabilities, allowing seamless connectivity with SAP and other applications. Its enhanced security and permission systems safeguard information, vital for industries like banking, utilities, and oil & gas. Metadata categorization and customizable workflows aid in managing complex document lifecycles. Although improvements in visibility and integration with external tools are needed, the platform provides powerful collaboration tools, enhancing productivity. Users leverage document retention and WebReports features to ensure compliance. Challenges with support, performance during peak times, and architecture complexity are noted. Automation features and analytics require enhancement, alongside more user-friendly SmartUI and record management functionalities.

What key features define OpenText Content Management?

Powerful Search Functionality: Delivers rapid, accurate search results across content repositories.
Extensive Integration: Seamlessly integrates with SAP and other applications for enhanced workflow management.
Enhanced Security Systems: Advanced security measures and permission systems protect sensitive data.
Metadata for Document Categorization: Organizes documents efficiently with metadata tagging.
Customizable Workflows: Adaptable workflow options cater to diverse organizational needs.
Collaboration Tools: Boosts team productivity through efficient document management and tagging capabilities.
WebReports and Retention: Offers robust reporting and records retention to maintain compliance.

What benefits and ROI can users expect?

Improved Productivity: Streamlined collaboration tools enhance team efficiency.
Regulatory Compliance: Comprehensive retention management ensures adherence to policies.
Enhanced Security: Advanced protective measures secure critical information.
Seamless Integration: Consolidates data flow and operational processes.
Efficient Document Management: Lifecycle management improves organization and retrieval time.

OpenText Content Management is widely utilized in sectors such as banking, utilities, and oil & gas. It is implemented to manage software development projects, engineering documents, and workflow automation. Organizations leverage OpenText Extended ECM for document lifecycle management, post-project archiving, and records retention. Integration with platforms like ServiceNow allows efficient handling of document management across global operations, supporting information governance, tax return compilation, and capital projects.

OpenText

Sample Customers

D.L. Evans, College of the Desert, Community Action, Tompkins County, Hanson McClain, Olmsted County, Old Line Bank, Steinhafels, CIRCOR Pibiviesse

ATCO Australia, MSIG Asia, Orica, Salt River Project

Buyer's Guide

Enterprise Content Management

July 2025

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