Lansweeper vs SymphonyAI IT Service Management comparison

Lansweeper and SymphonyAI are both solutions in the IT Asset Management category. Lansweeper is ranked #2 with an average rating of 8.6, while SymphonyAI is ranked #16 with an average rating of 7.0. Lansweeper holds a 11.5% mindshare in IAM, compared to SymphonyAI’s 2.0% mindshare. Additionally, 100% of Lansweeper users are willing to recommend the solution, compared to 100% of SymphonyAI users who would recommend it.

Lansweeper

Read 16 Lansweeper reviews

2,259 Views
2,236 Comparison Views

100% willing to recommend

SymphonyAI IT Service Manag...

Read 5 SymphonyAI IT Service Management reviews

989 Views
386 Comparison Views

100% willing to recommend

Lansweeper

SymphonyAI IT Service Manag...

Comparison Buyer's Guide

Download the report

Executive SummaryUpdated on Dec 18, 2024

SymphonyAI IT Service Management and Lansweeper compete in the IT service management category. Lansweeper has the upper hand due to its comprehensive feature set and perceived value, making it favored by those who prioritize functionality.

Features: SymphonyAI IT Service Management focuses on adaptive AI features, integration capabilities, and user-friendly interfaces to enhance operational efficiency. Lansweeper provides robust asset management, thorough network scanning, and detailed inventory insights, crucial for IT departments requiring extensive visibility.

Room for Improvement: SymphonyAI IT Service Management could enhance its asset management and provide deeper network insights. It would benefit from more automation options and broader reporting tools. Lansweeper might improve its deployment complexity, better streamline its user interface, and expand its customer support for less technical users.

Ease of Deployment and Customer Service: SymphonyAI IT Service Management is recognized for straightforward deployment and responsive customer support, ideal for quick updates and issue resolution. Lansweeper offers flexible deployment but requires technical expertise; however, its customer service effectively handles complex IT queries, providing a solid support experience.

Pricing and ROI: SymphonyAI IT Service Management offers affordable solutions with high ROI through cost-effective packages and efficiency improvements, appealing to budget-conscious buyers. Lansweeper entails a higher initial cost but yields substantial ROI by offering comprehensive asset tracking and management benefits over time, preferred for long-term value.

To learn more, read our detailed Lansweeper vs. SymphonyAI IT Service Management Report (Updated: July 2025).

Buyer's Guide

Lansweeper vs. SymphonyAI IT Service Management

July 2025

Download the complete report

Helped 865,384 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Lansweeper

Ranking in IT Asset Management

2nd

Average Rating

8.4

Reviews Sentiment

6.4

Number of Reviews

Ranking in other categories

No ranking in other categories

SymphonyAI IT Service Manag...

Ranking in IT Asset Management

16th

Average Rating

7.8

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

Help Desk Software (22nd), IT Service Management (ITSM) (22nd)

Mindshare comparison

As of August 2025, in the IT Asset Management category, the mindshare of Lansweeper is 11.5%, up from 11.0% compared to the previous year. The mindshare of SymphonyAI IT Service Management is 2.0%, up from 1.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Asset Management

Featured Reviews

Victor Vu

Regional IT Infrastructure Operations Specialist at Deheus

Efficient asset management with room to address pricing and security concerns

We use Lansweeper primarily for scan discovery and device access discovery within our IT environment The use of Teams for EdgeScript agent and agentless scanning of devices within our network proves valuable. It provides us with detailed information such as GPU, CPU, memory, and OS after scanning…

Read full review

Abhishek Bhosle

IT Specialist at Tata AIA

Good ticketing tool but limitations with integration

We use ManageEngine, but it's still pretty new and under development. We used SummitAI for about four years before switching to ManageEngine. There are specific features that were missing in SummitAI that we're hoping to find in ManageEngine. We were informed that ManageEngine was a new ticketing tool with modern and advanced analytics, which would be a better fit than SummitAI with its older engine. Firstly, ManageEngine allows detailed asset inventory per user. I, as a user, can store authentication details like which laptop and mobile I use, for all employees. Secondly, ManageEngine can handle patching, Windows updates, and pushing applications from the server to desktops. Finally, ManageEngine lets us do remote access directly through the tool.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"For Windows needs in terms of asset management, report creation, and detailed information visibility, it is an excellent product."

"It is very flexible and very powerful. The reporting scripts that are continually posted are a real benefit. It makes it easier for someone who is a consumer, but not necessarily a power user, to quickly create and run reports, get updates, and know what tasks need to be performed."

"We have seen a return on investment with Lansweeper, as we save time preparing reports for Microsoft, and it has been very useful in terms of cost savings."

"The benefits I have seen from using Lansweeper at the infrastructure level include licensing and optimization, the cost reduction and elimination of redundant tools reduced our needs, and this was particularly evident in the most recent project."

"The most valuable feature of Lansweeper is that it can gather all the devices online and offline and generate proper IT assets."

"The solution provides inventory information that is very important to our company."

"The solution has an excellent health status feature and a user-friendly interface that contains all necessary information."

"Its functionality is very solid. The best part about it is that, when you have issues in getting information back from nodes, it tells you what the issue is, and you can quickly go to the specific nodes and respond to or repair those. There is an agent option, but to me, as a small business, the preference is to avoid agents where possible because you probably don't have the staff to keep up with them all."

More Lansweeper pros

"The product has the best features for ITSM."

"SummitAI IT Management Suite's chat box feature has reduced our service discount, and because it's intelligent, the responses that go out to the users have improved, and the resolutions are much faster."

"The most valuable feature is remote access. People are working from home, and we can take remote access through it."

"It was easy to access and fast. Our experience using it solely as a ticketing tool. We used fetch reports from the tool, particularly with regard to SLA tracking for our partners."

Cons

"It would be beneficial if the solution could show more account-related information, beyond just the main Active Directory user account, and include management capabilities for other account types."

"For example, Lansweeper can scan 7-Zip version 7.2, but when a new version 7.3 comes out, Lansweeper shows it as new software, requiring us to manually add this software to the whitelist or change it in reports; it should be counted as the previous version."

"In Vietnam, there's no Lansweeper office, making it difficult to find the right vendor to get the license."

"The help desk is not exactly its strong suit."

"The support experience hasn't been satisfactory. Establishing a direct connection with someone is challenging, as communication is limited to chat or forums through a web link. There's a lack of direct interaction with support personnel, making it difficult to have real-time conversations or seek immediate assistance, which is not ideal."

"I don't have any complaints about it, and I've never really had any issues. It isn't wizard-driven or anything like that, but it doesn't need to be. For someone who is not familiar with system administration, it would be daunting. There would be a lot of info there. They wouldn't necessarily know what to do, but that's not its target audience. For its target audience, in particular, it doesn't need to change. It is really a good tool."

"The feature to deploy software in endpoints needs to be improved."

"The support is an area that could improve. The support staff could be more knowledgeable."

More Lansweeper cons

"I would like them to add software inventory in the next release. We don't have that right now."

"There could be flexibility in terms of customization."

"Integration was a major limitation with SummitAI."

"SummitAI IT Management Suite's project management and operational management features could be improved."

Pricing and Cost Advice

"The Lansweeper's price has increased and is now on par with or even higher than competitors, it still offers significant value in the area of IT asset management."

"It is not high and it is fair according to the worth it offers."

"On a scale from one to ten, where one is cheap, and ten is expensive, I rate Lansweeper's pricing a seven out of ten."

"It actually costs some money in the long run because of the licensing model."

"Its cost is terrific. It has a great price and is cost-effective, and the license is free under a hundred nodes. I like the fact that it gets regular updates. Of course, it notifies you of the product and you can patch it and all that, but I like the fact that it is very affordable for the number of nodes. A company with three or four computers doesn't need it, but a company that has dozens or hundreds has to have some kind of governance. It can do everything such as Windows, Linux, and network devices, and the discovery is really intelligent. For example, you'd find smart devices, IOTs, and things like that. I'm very happy with it."

"The product's cost is average."

"We have a regular license."

"SummitAI IT Management Suite's pricing is a bit expensive."

See which vendors are best for you

Use our free recommendation engine to learn which IT Asset Management solutions are best for your needs.

See recommendations

865,384 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Computer Software Company

11%

Manufacturing Company

Healthcare Company

Government

Manufacturing Company

16%

Computer Software Company

10%

Financial Services Firm

10%

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Lansweeper?

One valuable feature is the ability to monitor log-on times, providing insights into whether users are rebooting their machines as claimed. This is useful in scenarios where users may not be aware ...

See all answers

What is your experience regarding pricing and costs for Lansweeper?

It is quite cheap compared to other solutions, and the installation was very easy.

See all answers

What needs improvement with Lansweeper?

I don't think there's room for improvement with Lansweeper that I can think of. You can always improve, but it depends on the case scenario. For me, it's sufficient for now. For somebody else, they...

See all answers

What do you like most about SummitAI IT Management Suite?

It was easy to access and fast. Our experience using it solely as a ticketing tool. We used fetch reports from the tool, particularly with regard to SLA tracking for our partners.

See all answers

What needs improvement with SummitAI IT Management Suite?

Integration was a major limitation with SummitAI. Features we need are available in ManageEngine, making it a better fit. Secondly, the cost of SummitAI was a challenge. Finally, company policies o...

See all answers

What is your primary use case for SummitAI IT Management Suite?

We mainly used it as a ticketing tool for our IT services. It wasn't bad, but the reporting wasn't great, which is one reason we decided to switch.

See all answers

Comparisons

ManageEngine IT Asset Management vs Lansweeper

Compared 37% of the time

ServiceNow Discovery vs Lansweeper

Compared 19% of the time

Qualys VMDR vs Lansweeper

Compared 11% of the time

Device42 vs Lansweeper

Compared 10% of the time

Spiceworks vs Lansweeper

Compared 6% of the time

More Lansweeper Competitors

ServiceNow vs SymphonyAI IT Service Management

Compared 58% of the time

Vision Helpdesk vs SymphonyAI IT Service Management

Compared 14% of the time

Scalable Software Asset Vision vs SymphonyAI IT Service Management

Compared 11% of the time

ManageEngine ServiceDesk Plus vs SymphonyAI IT Service Management

Compared 9% of the time

BMC Helix ITSM vs SymphonyAI IT Service Management

Compared 7% of the time

More SymphonyAI IT Service Management Competitors

Product Reports

Buyer's Guide

Lansweeper

August 2025

Download Lansweeper product report

Buyer's Guide

IT Service Management (ITSM)

August 2025

Download SymphonyAI IT Service Management product report

Also Known As

No data available

Summus IT Management Suite

Overview

Managing IT has never been a bigger challenge. Hardware, software, and users can be anywhere at any time, making IT environments extremely dynamic and often complex. A seemingly simple question has become terribly difficult to answer: ‘Who is using what?’ This question inspired Lansweeper and still drives us today. We believe that answering it is crucial to tackle and simplify many of the challenges IT professionals face every day.

MISSION
At Lansweeper we develop and support our software which builds and leverages a system of record in any IT environment.

Lansweeper

SymphonyAI provides an AI-powered IT Service Management (ITSM) platform aimed at enhancing IT service delivery efficiency and effectiveness. The platform, SymphonyAI ITSM, offers a unified service portal for streamlined user assistance and incorporates reporting and analytics functionalities to furnish insights into IT service performance. By leveraging artificial intelligence, SymphonyAI aims to optimize ITSM processes, aligning IT services with business needs while ensuring cost efficiency.

SymphonyAI

Sample Customers

Information Not Available

Magma, Toyota, Evidera, Netik, KPMG, Innodata, ABB, DAIKIN, Toshiba, Emerson, Dell, Pansonic, DBS, PWC, EY, Hexaware Technologies, Deloitte, NEC, Birla Soft, Panasonic, Harman, SBI, Kotak Life Insurance, SREI, Marico, Perfetti, Manipal Hospitals, Maruti Suzuki, Royal Enfield, Toyota, CEAT, ABB, L&T, VIP, Knight Frank, Adithya Birla

Buyer's Guide

Lansweeper vs. SymphonyAI IT Service Management

July 2025

Free Report: Lansweeper vs. SymphonyAI IT Service Management

Find out what your peers are saying about Lansweeper vs. SymphonyAI IT Service Management and other solutions. Updated: July 2025.

DOWNLOAD NOW

865,384 professionals have used our research since 2012.

See our Lansweeper vs. SymphonyAI IT Service Management report.

See our list of best IT Asset Management vendors.

We monitor all IT Asset Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.