Lansweeper vs SymphonyAI IT Service Management comparison

Lansweeper and SymphonyAI are both solutions in the IT Asset Management category. Lansweeper is ranked #2 with an average rating of 8.4, while SymphonyAI is ranked #14 with an average rating of 7.0. Lansweeper holds a 7.3% mindshare in IAM, compared to SymphonyAI’s 2.8% mindshare. Additionally, 100% of Lansweeper users are willing to recommend the solution, compared to 100% of SymphonyAI users who would recommend it.

Lansweeper

Read 17 Lansweeper reviews

2,220 Views
2,220 Comparison Views

100% willing to recommend

SymphonyAI IT Service Manag...

Read 5 SymphonyAI IT Service Management reviews

1,383 Views
553 Comparison Views

100% willing to recommend

Lansweeper

SymphonyAI IT Service Manag...

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 18, 2024

SymphonyAI IT Service Management and Lansweeper compete in the IT service management category. Lansweeper has the upper hand due to its comprehensive feature set and perceived value, making it favored by those who prioritize functionality.

Features: SymphonyAI IT Service Management focuses on adaptive AI features, integration capabilities, and user-friendly interfaces to enhance operational efficiency. Lansweeper provides robust asset management, thorough network scanning, and detailed inventory insights, crucial for IT departments requiring extensive visibility.

Room for Improvement: SymphonyAI IT Service Management could enhance its asset management and provide deeper network insights. It would benefit from more automation options and broader reporting tools. Lansweeper might improve its deployment complexity, better streamline its user interface, and expand its customer support for less technical users.

Ease of Deployment and Customer Service: SymphonyAI IT Service Management is recognized for straightforward deployment and responsive customer support, ideal for quick updates and issue resolution. Lansweeper offers flexible deployment but requires technical expertise; however, its customer service effectively handles complex IT queries, providing a solid support experience.

Pricing and ROI: SymphonyAI IT Service Management offers affordable solutions with high ROI through cost-effective packages and efficiency improvements, appealing to budget-conscious buyers. Lansweeper entails a higher initial cost but yields substantial ROI by offering comprehensive asset tracking and management benefits over time, preferred for long-term value.

To learn more, read our detailed Lansweeper vs. SymphonyAI IT Service Management Report (Updated: January 2026).

Buyer's Guide

Lansweeper vs. SymphonyAI IT Service Management

January 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Lansweeper

Ranking in IT Asset Management

2nd

Average Rating

8.4

Reviews Sentiment

6.3

Number of Reviews

Ranking in other categories

No ranking in other categories

SymphonyAI IT Service Manag...

Ranking in IT Asset Management

14th

Average Rating

7.8

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

Help Desk Software (20th), IT Service Management (ITSM) (18th)

Mindshare comparison

As of January 2026, in the IT Asset Management category, the mindshare of Lansweeper is 7.3%, down from 12.6% compared to the previous year. The mindshare of SymphonyAI IT Service Management is 2.8%, up from 1.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Asset Management Market Share Distribution
Product	Market Share (%)
Lansweeper	7.3%
SymphonyAI IT Service Management	2.8%
Other	89.9%

IT Asset Management

Featured Reviews

EdSantos

System Administrator at Loma Linda University

Significant asset management capabilities boost IT efficiency and support proactive monitoring

A positive aspect of Lansweeper is that they maintain a 30-minute recurring schedule with us for feedback. I have mentioned to the Lansweeper team that I would appreciate a clear separation between computers joined to our on-premise domain and those joined to the Microsoft Entra directory, as this distinction is currently difficult to make. In terms of reporting and knowledge, Lansweeper completely fulfills our needs. The software installation capability is being phased out as they now have the cloud version app, where this ability and Actions have been removed. My experience is primarily with Windows systems in Lansweeper, but it also supports Mac systems. We are currently adding Macs to scanning, though functionality is somewhat limited compared to Windows. It scans servers too, though this isn't the primary focus. Regarding network scanning, there are some security considerations due to specific service or port requirements on switches. For Windows needs in terms of asset management, report creation, and detailed information visibility, it is an excellent product. Building reports is straightforward, and while the database is quite extensive and may require research depending on needs, the information is readily available.

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Abhishek Bhosle

IT Specialist at Tata AIA

Good ticketing tool but limitations with integration

We use ManageEngine, but it's still pretty new and under development. We used SummitAI for about four years before switching to ManageEngine. There are specific features that were missing in SummitAI that we're hoping to find in ManageEngine. We were informed that ManageEngine was a new ticketing tool with modern and advanced analytics, which would be a better fit than SummitAI with its older engine. Firstly, ManageEngine allows detailed asset inventory per user. I, as a user, can store authentication details like which laptop and mobile I use, for all employees. Secondly, ManageEngine can handle patching, Windows updates, and pushing applications from the server to desktops. Finally, ManageEngine lets us do remote access directly through the tool.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"We have seen a return on investment with Lansweeper, as we save time preparing reports for Microsoft, and it has been very useful in terms of cost savings."

"The solution provides inventory information that is very important to our company."

"One valuable feature is the ability to monitor log-on times, providing insights into whether users are rebooting their machines as claimed. This is useful in scenarios where users may not be aware of the need to reboot for system optimization. Lansweeper helps verify such information by collecting log data. Another noteworthy feature is the capability to track CPU, memory, and network usage on workstations at intervals, say every thirty minutes. This allows me to assess the user's experience and validate their claims about resource consumption. For instance, if a user complains about high memory usage, Lansweeper enables me to verify the actual usage and address the issue accurately. This level of monitoring granularity is something I find particularly useful and haven't seen in many other tools."

"The use of Teams for EdgeScript agent and agentless scanning of devices within our network proves valuable."

"What I appreciate best about Lansweeper is the scanning itself, as setting up scanning was relatively easy, and the reporting was comprehensive with numerous different reporting options, including a feature for creating your own reports."

"The best feature of Lansweeper is the discovery; it is really automatic and straightforward to install and use."

"Its functionality is very solid. The best part about it is that, when you have issues in getting information back from nodes, it tells you what the issue is, and you can quickly go to the specific nodes and respond to or repair those. There is an agent option, but to me, as a small business, the preference is to avoid agents where possible because you probably don't have the staff to keep up with them all."

"Lansweeper is very easy to use, and its technical support is very good."

More Lansweeper pros

"The most valuable feature is remote access. People are working from home, and we can take remote access through it."

"SummitAI IT Management Suite's chat box feature has reduced our service discount, and because it's intelligent, the responses that go out to the users have improved, and the resolutions are much faster."

"It was easy to access and fast. Our experience using it solely as a ticketing tool. We used fetch reports from the tool, particularly with regard to SLA tracking for our partners."

"The product has the best features for ITSM."

Cons

"In Lansweeper, reporting has some glitches. Reporting needs to be more customized as per customer requirements."

"Lacks an end-to-end asset management tool."

"The support experience hasn't been satisfactory. Establishing a direct connection with someone is challenging, as communication is limited to chat or forums through a web link. There's a lack of direct interaction with support personnel, making it difficult to have real-time conversations or seek immediate assistance, which is not ideal."

"I don't have any complaints about it, and I've never really had any issues. It isn't wizard-driven or anything like that, but it doesn't need to be. For someone who is not familiar with system administration, it would be daunting. There would be a lot of info there. They wouldn't necessarily know what to do, but that's not its target audience. For its target audience, in particular, it doesn't need to change. It is really a good tool."

"For example, Lansweeper can scan 7-Zip version 7.2, but when a new version 7.3 comes out, Lansweeper shows it as new software, requiring us to manually add this software to the whitelist or change it in reports; it should be counted as the previous version."

"The help desk is not exactly its strong suit."

"It would be beneficial if the solution could show more account-related information, beyond just the main Active Directory user account, and include management capabilities for other account types."

"In Vietnam, there's no Lansweeper office, making it difficult to find the right vendor to get the license."

More Lansweeper cons

"There could be flexibility in terms of customization."

"I would like them to add software inventory in the next release. We don't have that right now."

"SummitAI IT Management Suite's project management and operational management features could be improved."

"Integration was a major limitation with SummitAI."

Pricing and Cost Advice

"It actually costs some money in the long run because of the licensing model."

"The Lansweeper's price has increased and is now on par with or even higher than competitors, it still offers significant value in the area of IT asset management."

"It is not high and it is fair according to the worth it offers."

"On a scale from one to ten, where one is cheap, and ten is expensive, I rate Lansweeper's pricing a seven out of ten."

"Its cost is terrific. It has a great price and is cost-effective, and the license is free under a hundred nodes. I like the fact that it gets regular updates. Of course, it notifies you of the product and you can patch it and all that, but I like the fact that it is very affordable for the number of nodes. A company with three or four computers doesn't need it, but a company that has dozens or hundreds has to have some kind of governance. It can do everything such as Windows, Linux, and network devices, and the discovery is really intelligent. For example, you'd find smart devices, IOTs, and things like that. I'm very happy with it."

"We have a regular license."

"SummitAI IT Management Suite's pricing is a bit expensive."

"The product's cost is average."

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Top Industries

By visitors reading reviews

Computer Software Company

Manufacturing Company

Healthcare Company

Government

Manufacturing Company

16%

Computer Software Company

Government

Financial Services Firm

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	3
Midsize Enterprise	3
Large Enterprise	8

By reviewers
Company Size	Count
Small Business	1
Midsize Enterprise	6
Large Enterprise	3

Questions from the Community

What is your experience regarding pricing and costs for Lansweeper?

It is quite cheap compared to other solutions, and the installation was very easy.

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What needs improvement with Lansweeper?

It is difficult for me to suggest improvements to Lansweeper since I thought it performed effectively for its intended purpose. I did not use the ITSM tools aspect, which connects to a CMDB, becaus...

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What is your primary use case for Lansweeper?

My use cases with Lansweeper primarily involve discovery for data center migrations. I did this when I worked for my company, where we used BMC's Discovery for asset discovery. Another customer wan...

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What do you like most about SummitAI IT Management Suite?

It was easy to access and fast. Our experience using it solely as a ticketing tool. We used fetch reports from the tool, particularly with regard to SLA tracking for our partners.

See all answers

What needs improvement with SummitAI IT Management Suite?

Integration was a major limitation with SummitAI. Features we need are available in ManageEngine, making it a better fit. Secondly, the cost of SummitAI was a challenge. Finally, company policies o...

See all answers

What is your primary use case for SummitAI IT Management Suite?

We mainly used it as a ticketing tool for our IT services. It wasn't bad, but the reporting wasn't great, which is one reason we decided to switch.

See all answers

Comparisons

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Qualys VMDR vs Lansweeper

Compared 9% of the time

Spiceworks vs Lansweeper

Compared 6% of the time

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ServiceNow vs SymphonyAI IT Service Management

Compared 31% of the time

Vision Helpdesk vs SymphonyAI IT Service Management

Compared 11% of the time

Scalable Software Asset Vision vs SymphonyAI IT Service Management

Compared 7% of the time

Zendesk vs SymphonyAI IT Service Management

Compared 5% of the time

ManageEngine ServiceDesk Plus vs SymphonyAI IT Service Management

Compared 5% of the time

More SymphonyAI IT Service Management Competitors

Product Reports

Buyer's Guide

Lansweeper

January 2026

Download Lansweeper product report

Buyer's Guide

IT Service Management (ITSM)

December 2025

Download SymphonyAI IT Service Management product report

Also Known As

No data available

Summus IT Management Suite

Overview

Managing IT has never been a bigger challenge. Hardware, software, and users can be anywhere at any time, making IT environments extremely dynamic and often complex. A seemingly simple question has become terribly difficult to answer: ‘Who is using what?’ This question inspired Lansweeper and still drives us today. We believe that answering it is crucial to tackle and simplify many of the challenges IT professionals face every day.

MISSION
At Lansweeper we develop and support our software which builds and leverages a system of record in any IT environment.

Lansweeper

SymphonyAI provides an AI-powered IT Service Management (ITSM) platform aimed at enhancing IT service delivery efficiency and effectiveness. The platform, SymphonyAI ITSM, offers a unified service portal for streamlined user assistance and incorporates reporting and analytics functionalities to furnish insights into IT service performance. By leveraging artificial intelligence, SymphonyAI aims to optimize ITSM processes, aligning IT services with business needs while ensuring cost efficiency.

SymphonyAI

Sample Customers

Information Not Available

Magma, Toyota, Evidera, Netik, KPMG, Innodata, ABB, DAIKIN, Toshiba, Emerson, Dell, Pansonic, DBS, PWC, EY, Hexaware Technologies, Deloitte, NEC, Birla Soft, Panasonic, Harman, SBI, Kotak Life Insurance, SREI, Marico, Perfetti, Manipal Hospitals, Maruti Suzuki, Royal Enfield, Toyota, CEAT, ABB, L&T, VIP, Knight Frank, Adithya Birla

Buyer's Guide

Lansweeper vs. SymphonyAI IT Service Management

January 2026

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