OpenText Identity Governance and JumpCloud are major players in the identity management sector. JumpCloud leads with a more extensive feature set and pricing efficiency compared to OpenText's strong support.
Features: OpenText Identity Governance offers detailed compliance management, granular access control, and advanced risk analysis features. JumpCloud provides seamless cross-platform support, integration with cloud applications, and robust SAML authentication, making it ideal for diverse IT environments.
Room for Improvement: OpenText could enhance its integration with more cloud solutions, improve interface usability, and streamline its setup process. JumpCloud might benefit from adding deeper customization options, enhanced reporting features, and a broader range of prebuilt application integrations.
Ease of Deployment and Customer Service: OpenText Identity Governance requires a complex deployment due to its focus on customized solutions but offers strong customer service. JumpCloud excels in quick, straightforward cloud-based deployment and provides efficient service support.
Pricing and ROI: OpenText involves a complex setup with high initial costs but offers significant returns for detailed security needs. JumpCloud is praised for being cost-effective with lower initial expenses, aligning with budget-conscious organizations seeking scalable identity management solutions.
first-level support lacks expertise
We do not contact their technical support directly because we have a service agreement already in place with them with some dedicated and some non-dedicated resources.
I have not needed to contact JumpCloud's technical support since the setup and usage are quite straightforward and well-documented.
We have a lot of users using the solution, over 26,000, and for this large number, I can say it's really good.
With AWS SSO, it is ten out of ten.
In terms of stability, I rate Omada Identity a nine out of ten.
I rate the stability of JumpCloud ten out of ten.
There is room for improvement in Omada Identity, primarily in customization for administrators; many custom tasks require contacting providers even for simple changes.
The biggest issue, which is the reason why we are transitioning from their product to SailPoint, is the overall user experience.
This would be helpful, especially for AWS users, by providing broader support for different cloud platforms and private cloud environments.
They are lower than some of their competitors.
the product itself is said to have a good price, although the support can be expensive.
AWS charges per user, which can be costly if I have more than ten users.
Omada Identity helps automate reviews of access requests and reroutes them to appropriate people, which is what it should do; it really assists in reducing the workload time.
Technically, the product does everything one would expect from an identity and access management platform.
The most impactful feature of JumpCloud is that it allows me to use one credential for all platforms or accounts, reducing the need to remember multiple credentials.
Product | Market Share (%) |
---|---|
Omada Identity | 3.1% |
JumpCloud | 1.1% |
OpenText Identity Governance | 0.6% |
Other | 95.2% |
Company Size | Count |
---|---|
Small Business | 8 |
Midsize Enterprise | 3 |
Large Enterprise | 41 |
Company Size | Count |
---|---|
Small Business | 13 |
Midsize Enterprise | 2 |
Large Enterprise | 3 |
Company Size | Count |
---|---|
Small Business | 9 |
Omada Identity is an identity governance and administration (IGA) solution designed to help organizations manage and secure digital identities and access across their IT environments. It focuses on enhancing security, compliance, and efficiency by automating identity management processes.
Omada Identity offers a robust set of features that streamline identity lifecycle management, access governance, and compliance reporting. It integrates with a wide range of IT systems, applications, and data sources, providing a centralized platform for managing user identities and access rights. The solution enables organizations to enforce security policies, ensure regulatory compliance, and reduce the risk of unauthorized access.
What are the critical features of Omada Identity?
What benefits or ROI items should users look for in the reviews when evaluating Omada Identity?
Omada Identity is widely adopted across various industries, including healthcare, finance, and manufacturing. In healthcare, it helps protect patient data and comply with regulations like HIPAA. In finance, it ensures compliance with SOX and other financial regulations. In manufacturing, it secures access to sensitive production data and intellectual property.
Pricing and licensing for Omada Identity are typically based on the number of users and the specific features required. Customer support is available through various channels, including online resources, support tickets, and professional services for implementation and customization.
In summary, Omada Identity is a comprehensive IGA solution that enhances security, compliance, and efficiency in managing digital identities and access.
JumpCloud offers efficient device management, single sign-on, and integration capabilities. It integrates seamlessly with Microsoft 365 and Google Workspace, streamlining user management across diverse environments.
JumpCloud delivers device, user, and application management across platforms like Windows, Mac, Linux, and cloud services such as AWS and Azure. Acting as a cloud-based directory, it facilitates single sign-on and identity access management, making it an attractive replacement for Active Directory and LDAP directories. Its policy management and centralized directory simplify user and device administration, offering a user-friendly interface with flexible access control and remote management. Organizations can experience streamlined onboarding and offboarding processes, robust authentication, and scalability. Despite being powerful, room for improvement is noted in alert capabilities, comprehensive MDM for Windows, multi-tenant features, and API reliability.
What are the key features of JumpCloud?Companies across industries utilize JumpCloud for comprehensive management of devices and user identities. It is especially beneficial in technology-driven sectors where centralized directory services replace traditional Active Directory and LDAP models. Organizations employing platforms like AWS and Azure find it essential for maintaining efficient and secure access management.
OpenText Identity Governance provides robust access review capabilities, risk analysis, and intuitive dashboards. Its advanced role mining and dynamic grouping ensure efficient access management, supporting compliance through separations of duties.
OpenText Identity Governance enhances access management and auditing processes through features such as role mining, access certification, and separations of duties that support efficient management protocols. Though it excels in stability, scalability, and integration with Identity Management solutions, it requires improvements in installation, Workflow Designer, and cloud application connectors. Addressing stability issues and offering enhanced Identity Intelligence features are essential for competitive edge. The governance tool leverages automated reporting and approval workflows, aiding large environments in streamlining management tasks. Its ability to integrate closely with NetIQ Identity Manager facilitates internal audits, particularly in banking and governmental sectors.
What are the key features?OpenText Identity Governance sees deployment in industries like banking and government, where auditing and access management are critical. It aids in permission management and account discovery, utilized notably in regions such as Chile and Argentina. Organizations benefit from its integration with NetIQ Identity Manager to ensure proper account activation and deactivation, ultimately facilitating sector-specific compliance and auditing tasks.
We monitor all Identity Management (IM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.