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Jiffy.ai Automate vs Pega Robotic Process Automation comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 4, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.1
Jiffy.ai Automate boosts efficiency by automating tasks, reducing errors, and saving staff efforts, driving significant ROI.
Sentiment score
5.4
Pega Robotic Process Automation improves efficiency and profitability by reducing costs, errors, and cycle times while boosting transaction efficiency.
 

Customer Service

Sentiment score
6.9
Jiffy.ai Automate excels in responsive customer service and support, despite limited staff, ensuring satisfaction with complex integrations.
Sentiment score
6.0
Pega RPA support is generally effective and timely, though complex issues can require more time and clarity.
On-premise support is generally not as effective as the cloud support that Pega currently provides.
Global Head of Digital, Process Automation at a computer software company with 51-200 employees
The speed and quality of response could be improved.
Regional Director at a tech vendor with 10,001+ employees
 

Scalability Issues

Sentiment score
7.5
Jiffy.ai Automate is scalable and effective across departments, managing large transactions and adapting processes with minimal changes.
Sentiment score
6.6
Pega RPA's scalability varies by environment and user knowledge, with cloud deployment easier than on-premise setups.
There are limitations in scaling as RPA is not a scalable solution.
Regional Director at a tech vendor with 10,001+ employees
 

Stability Issues

Sentiment score
6.4
Jiffy.ai Automate is stable across systems, cost-effective, but faces network issues; users rate stability seven out of ten.
Sentiment score
7.4
Pega RPA is stable, reliable, and highly rated, praised for seamless performance and flexible automation capabilities.
On a scale from one to ten, stability would rate at three.
Regional Director at a tech vendor with 10,001+ employees
 

Room For Improvement

Jiffy.ai Automate struggles with complexity, limited customization, and inadequate support, posing challenges for non-IT users.
Pega Robotic Process Automation requires enhanced integration, OCR, UI improvements, streamlined deployment, and better global cloud support.
Pega Robotic Process Automation is a temporary solution to a bigger issue, and the cost of implementation especially with Pega really stops customers from proceeding.
Regional Director at a tech vendor with 10,001+ employees
 

Setup Cost

Jiffy.ai Automate offers cost-effective enterprise licensing with potential support costs, yet its features provide valuable for the price.
Pega's RPA pricing targets enterprises with integrated, costly packages, offering flexible models and competitive integration advantages.
 

Valuable Features

Jiffy.ai Automate features a user-friendly interface, advanced integration, computer vision, and supports no-code to low-code automation.
Pega RPA excels in case management, offering low-code development, CRM integration, and centralized monitoring for efficient automation and scalability.
The number of human steps that have been eliminated is significant, and we try to maximize straight-through processing.
Regional Director at a tech vendor with 10,001+ employees
 

Categories and Ranking

Jiffy.ai Automate
Ranking in Robotic Process Automation (RPA)
36th
Average Rating
8.2
Reviews Sentiment
6.8
Number of Reviews
8
Ranking in other categories
No ranking in other categories
Pega Robotic Process Automa...
Ranking in Robotic Process Automation (RPA)
22nd
Average Rating
7.4
Reviews Sentiment
6.5
Number of Reviews
25
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of March 2026, in the Robotic Process Automation (RPA) category, the mindshare of Jiffy.ai Automate is 0.9%, up from 0.4% compared to the previous year. The mindshare of Pega Robotic Process Automation is 2.7%, down from 3.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Robotic Process Automation (RPA) Mindshare Distribution
ProductMindshare (%)
Pega Robotic Process Automation2.7%
Jiffy.ai Automate0.9%
Other96.4%
Robotic Process Automation (RPA)
 

Featured Reviews

HA
Head of RPA COE at a transportation company with 10,001+ employees
You don't have to code; it is just drag and drop
They are still new in the market. Or, at least, they are still a small player. They require a lot of improvement in terms of learning material as well as the community developers. If you compare Jiffy.ai to an established solution, like UiPath, you can go to YouTube and find a lot of learning material posted by UiPath, partners, and other people in the community. However, for Jiffy.ai, you won't find that available in the market. Because of this it is very hard for us to find talent in the market. Most of the developers in the market are used to the bigger players. For Jiffy.ai, if you search a resume because you are trying to find someone who has used Jiffy.ai, you won't be able to find it. So, when we onboard a new person, we want them to learn this new system, but it is a bit hard for them to pick up because there are no external learning materials on the Internet. For training, they provide the foundation and advanced training. If you have other issues, they have a support portal, which shows a brief summary of the features. It's not very extensive, like Google Cloud Platform. Sometimes there are things that may not be available in the portal. While other products will also not have available the information in their portal, other people know it. So, you don't have in the community discussions about solutions to a problem that would not be available in the portal.
reviewer1458102 - PeerSpot reviewer
Regional Director at a tech vendor with 10,001+ employees
Has raised concerns due to outdated framework and high ownership costs
Pega Robotic Process Automation is a temporary solution to a bigger issue, and the cost of implementation especially with Pega really stops customers from proceeding. The total cost of ownership could be improved. From a technical perspective, the product performs adequately. The installation can be quite complex as it's not standalone, and customers need to get the whole Pega platform up and running. The total cost of ownership is not very attractive. RPA as a concept is outdated now, with agentic AI becoming more prominent. We don't see much interest from customers in going down the RPA route; Pega Robotic Process Automation is losing its prominence in the market.
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Top Industries

By visitors reading reviews
Performing Arts
16%
Construction Company
14%
Healthcare Company
8%
Comms Service Provider
8%
Financial Services Firm
18%
Manufacturing Company
14%
Computer Software Company
10%
Outsourcing Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business2
Midsize Enterprise1
Large Enterprise5
By reviewers
Company SizeCount
Small Business5
Midsize Enterprise4
Large Enterprise17
 

Questions from the Community

Ask a question
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What needs improvement with Pega Robotic Process Automation?
Pega Robotic Process Automation is a temporary solution to a bigger issue, and the cost of implementation especially with Pega really stops customers from proceeding. The total cost of ownership co...
What is your primary use case for Pega Robotic Process Automation?
For banking customers, Pega Robotic Process Automation can fill in the process automation which cannot usually be done by process reengineering; we use it for activities such as process mining to i...
What advice do you have for others considering Pega Robotic Process Automation?
I am George from a system integrator and reseller background. We are a system integrator, reseller, and implementer of SAP, Camunda, and others. RPA hasn't been around for more than five to six yea...
 

Also Known As

No data available
Pega RPA, OpenSpan
 

Overview

 

Sample Customers

Southwest Airlines
eBay Enterprise, M&I Bank
Find out what your peers are saying about Jiffy.ai Automate vs. Pega Robotic Process Automation and other solutions. Updated: March 2026.
885,311 professionals have used our research since 2012.