Jacada WorkSpace vs Vertical Solutions VContactCenter comparison

Uniphore and Vertical Solutions are both solutions in the CRM Customer Engagement Centers category. Uniphore is ranked #16, while Vertical Solutions is ranked #15. Uniphore holds a 1.7% mindshare in CCEC, compared to Vertical Solutions’s 2.4% mindshare.

Jacada WorkSpace

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83 Comparison Views

Vertical Solutions VContact...

140 Views
122 Comparison Views

Jacada WorkSpace

Vertical Solutions VContact...

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Executive Summary

We performed a comparison between Jacada WorkSpace and Vertical Solutions VContactCenter based on real PeerSpot user reviews.

Find out what your peers are saying about Salesforce, Microsoft, ServiceNow and others in CRM Customer Engagement Centers.

To learn more, read our detailed CRM Customer Engagement Centers Report (Updated: September 2025).

Buyer's Guide

CRM Customer Engagement Centers

September 2025

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Helped 871,688 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Jacada WorkSpace

Ranking in CRM Customer Engagement Centers

16th

Average Rating

0.0

Number of Reviews

Ranking in other categories

Workforce Engagement Management (31st)

Vertical Solutions VContact...

Ranking in CRM Customer Engagement Centers

15th

Average Rating

0.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of October 2025, in the CRM Customer Engagement Centers category, the mindshare of Jacada WorkSpace is 1.7%, up from 0.3% compared to the previous year. The mindshare of Vertical Solutions VContactCenter is 2.4%, up from 1.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM Customer Engagement Centers Market Share Distribution
Product	Market Share (%)
Vertical Solutions VContactCenter	2.4%
Jacada WorkSpace	1.7%
Other	95.9%

CRM Customer Engagement Centers

Buyer's Guide

CRM Customer Engagement Centers

September 2025

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Find out what your peers are saying about Salesforce, Microsoft, ServiceNow and others in CRM Customer Engagement Centers. Updated: September 2025.

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871,688 professionals have used our research since 2012.

Comparisons

Salesforce Service Cloud vs Jacada WorkSpace

Compared 100% of the time

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Oracle Fusion Service vs Vertical Solutions VContactCenter

Compared 61% of the time

Microsoft Dynamics CRM vs Vertical Solutions VContactCenter

Compared 39% of the time

More Vertical Solutions VContactCenter Competitors

Product Reports

Buyer's Guide

Workforce Engagement Management

September 2025

Download Jacada WorkSpace product report

Buyer's Guide

CRM Customer Engagement Centers

September 2025

Vertical Solutions VContactCenter report

Download Vertical Solutions VContactCenter product report

Also Known As

WorkSpace

VContactCenter, Vertical Solutions ContactCenter

Overview

With workspace.com you can create a traceability matrix with the touch of a button, quickly verify the fulfillment of requirements, catalog stakeholder feedback, publish documentation, convert requirements to test cases, manage change requests and much more. Workspace.com is available online and on-premise. A free version is available. Signup today.

Uniphore

VContactCenter includes all of the features you need to automate and strengthen your service interactions, deliver seamless consistent support based on proven business processes, and run an efficient operation. With VContactCenter, you can grow and change to meet new business challenges and opportunities. This contact center CRM is available for all environments - on-premise, via private cloud, or SaaS/public cloud.

Vertical Solutions

Sample Customers

Telefonica, Kabel Deutschland, Lillian Vernon

A.O.Smith, DPSciences, City of Sioux Falls, ACCO Brands, Sprint, eProtex, ABB, Mitsubishi, Fujitsu, Rubbermaid, Lumenate

Buyer's Guide

CRM Customer Engagement Centers

September 2025

Download Free Report

Find out what your peers are saying about Salesforce, Microsoft, ServiceNow and others in CRM Customer Engagement Centers. Updated: September 2025.

DOWNLOAD NOW

871,688 professionals have used our research since 2012.

See our list of best CRM Customer Engagement Centers vendors.

We monitor all CRM Customer Engagement Centers reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.