Jacada Intelligent Agent Engagement vs UiPath comparison

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Executive Summary

We performed a comparison between Jacada Intelligent Agent Engagement and UiPath based on real PeerSpot user reviews.

Find out what your peers are saying about UiPath, Microsoft, Automation Anywhere and others in Robotic Process Automation (RPA).
To learn more, read our detailed Robotic Process Automation (RPA) Report (Updated: March 2024).
765,234 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"The initial setup was fairly straightforward."

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"The automation and speed of the platform are the most valuable features of UiPath.""The stability so far has been good.""The best feature, for sure, is the ease of development. It's very easy to create an automation from scratch... UiPath has a more friendly development environment compared to other vendors of RPA.""One feature that is particularly very likable is the My Workspace option under the Orchestrator menu. We can easily arrange and/or segregate all the folders there. The My Workspace option has been a very big positive for me. I've been able to streamline my work and do structured work with this My Workspace option.""People, in their careers, can become relevant again. If they are in a dying industry or disrupted industry, they can get into something that's growing rapidly. If you have a computer, and a decent internet connection, you can have a new career in a fairly short amount of time.""The tool's most valuable feature is the ability to pull information and manipulate documents.""I like UiPath's Orchestrator. It's the core piece.""The ability to recognize screen elements and their robot technology are both very valuable features."

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Cons
"They need to create a workflow system."

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"Simply put, a stronger collaboration between Microsoft and UiPath in a lot of areas would be helpful because it would ease the development process for us.""Providing a great product at the wrong price without consideration to the economic conditions of the markets within which it is being offered, creates barriers and another product is sure to fill the void.""I would like UiPath to add built-in ticketing to Orchestrator so you can raise a ticket directly to the vendor inside the solution and send the error information. We have to build our own error-handling process, which is an enormous task.""We could use a little more interaction with users, like with UiPath, the vendor, and support.""Citrix and email automation could be improved. We can use the features, but the accuracy isn't 100 percent.""I would like more defined processes for around use cases. This might be helpful, as it is more general at the moment.""UiPath needs to incorporate French and Portuguese language-based training. It is not easy for people without an IT background.""What happens when a selector breaks? That means that something has changed in the application... UiPath could do a better job of enveloping selectors to make them less fragile... That is the one area that is the biggest pain point. It happens all the time... They should reduce selector sensitivity and improve remediation when one does break."

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Pricing and Cost Advice
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  • "It costs much less and it does much more than the competitors' solutions."
  • "The pricing differs on the requirements. If there is a huge purchase, then we get a discount. There is not a fixed pricing of the product."
  • "If you want to do a demo trial, it is a 30 days free."
  • "The community edition is completely free. Then, people say, "There is nothing to lose, let me try it.""
  • "There are operational benefits in terms of time savings and user satisfaction of not having to do menial, repetitive tasks."
  • "Traditionally, Automation Anywhere and Blue Prism are the biggest things competing against UiPath. Those are usually what most of the clients lean towards, if they see a cheaper licensing option. Clients choose UiPath because it's easier to deploy and learn within their teams."
  • "We saw ROI in 15 days."
  • "They give it away in the community edition for free, so I use it at home."
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    Questions from the Community
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    Top Answer:I can only speak to UiPath since that is the only RPA solution that I have used. I know that there are specific packages that you can integrate into your project that is specifically made to work with… more »
    Top Answer:Yes, Attended Bots  which can run without centralized control Module. RPA Tools like Automation Anywhere, uiPath ,Power Automation they do support this.
    Top Answer:Microsoft‌ ‌Power‌ ‌Automate‌ ‌is‌ ‌intuitive‌ ‌and‌ ‌easy‌ ‌to‌ ‌integrate‌ ‌and‌ ‌use.‌ ‌I‌ ‌like‌ ‌that‌ ‌there‌ ‌is‌ ‌no‌ ‌coding‌ ‌experience‌ ‌necessary,‌ ‌and‌ ‌appreciate‌ ‌the‌ ‌automated‌… more »
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    Overview

    While assisted service aptly describes the human-touch component, intelligent agent engagement more accurately describes the human-touch fueled with technology to drive improved operational efficiency. Intelligent agent engagement is about transforming complex agent desktops, a variety of channels (voice, chat, email, etc) and complex processes (troubleshooting, complicated products, regulatory) into an operationally efficient customer service experience.

    UiPath is a user-friendly automation software that streamlines business processes by automating repetitive tasks. It offers extensive automation capabilities, seamless integration with other systems, and robust security measures. 

    Users appreciate its intuitive design, ease of use, and ability to automate complex workflows. 

    Its seamless integration with various applications ensures smooth data exchange and enhances workflow management, while strong security measures protect sensitive data and maintain compliance with industry standards.

    Offer
    Learn more about Jacada Intelligent Agent Engagement
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    Sample Customers
    Humana, Turk Telekom, Leumi Card
    1. Accenture 2. Deloitte 3. PwC 4. IBM 5. Capgemini 6. KPMG 7. Ernst & Young 8. Infosys 9. Cognizant 10. Wipro 11. Tata Consultancy Services 12. HCL Technologies 13. Genpact 14. Tech Mahindra 15. DXC Technology 16. Atos 17. NTT Data 18. CGI 19. L&T Infotech 20. Hexaware Technologies 21. Mindtree 22. Mphasis 23. Virtusa 24. Syntel 25. Zensar Technologies 26. WNS Global Services 27. Hexaware Technologies 28. Larsen & Toubro Infotech 29. Persistent Systems 30. QuEST Global 31. Sonata Software 32. Zensar Technologies
    Top Industries
    No Data Available
    REVIEWERS
    Financial Services Firm20%
    Computer Software Company14%
    Manufacturing Company8%
    Healthcare Company6%
    VISITORS READING REVIEWS
    Computer Software Company15%
    Financial Services Firm13%
    Manufacturing Company8%
    Comms Service Provider7%
    Company Size
    No Data Available
    REVIEWERS
    Small Business24%
    Midsize Enterprise14%
    Large Enterprise62%
    VISITORS READING REVIEWS
    Small Business21%
    Midsize Enterprise14%
    Large Enterprise66%
    Buyer's Guide
    Robotic Process Automation (RPA)
    March 2024
    Find out what your peers are saying about UiPath, Microsoft, Automation Anywhere and others in Robotic Process Automation (RPA). Updated: March 2024.
    765,234 professionals have used our research since 2012.

    Jacada Intelligent Agent Engagement is ranked 44th in Robotic Process Automation (RPA) while UiPath is ranked 1st in Robotic Process Automation (RPA) with 759 reviews. Jacada Intelligent Agent Engagement is rated 7.0, while UiPath is rated 8.8. The top reviewer of Jacada Intelligent Agent Engagement writes "Suitable for a small-scale business but not evolved enough for a large enterprise". On the other hand, the top reviewer of UiPath writes "Facilitates end-to-end automation, has good AI and document understanding capabilities, and saves us costs previously spent on manual tasks". Jacada Intelligent Agent Engagement is most compared with , whereas UiPath is most compared with Microsoft Power Automate, Automation Anywhere (AA), Blue Prism, Robocorp and Pega Robotic Process Automation.

    See our list of best Robotic Process Automation (RPA) vendors.

    We monitor all Robotic Process Automation (RPA) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.