Jacada Intelligent Agent Engagement vs NTT-AT WinActor comparison

Uniphore and NTT DATA are both solutions in the Robotic Process Automation (RPA) category. Uniphore is ranked #41, while NTT DATA is ranked #39. Uniphore holds a 0.9% mindshare in RPA, compared to NTT DATA’s 0.8% mindshare. Additionally, 100% of Uniphore users are willing to recommend the solution, compared to 50% of NTT DATA users who would recommend it.

Jacada Intelligent Agent En...

Read 1 Jacada Intelligent Agent Engagement review

577 Views
554 Comparison Views

100% willing to recommend

NTT-AT WinActor

Read 2 NTT-AT WinActor reviews

621 Views
590 Comparison Views

50% willing to recommend

Jacada Intelligent Agent En...

NTT-AT WinActor

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between Jacada Intelligent Agent Engagement and NTT-AT WinActor based on real PeerSpot user reviews.

Find out what your peers are saying about UiPath, Automation Anywhere, Microsoft and others in Robotic Process Automation (RPA).

To learn more, read our detailed Robotic Process Automation (RPA) Report (Updated: March 2026).

Buyer's Guide

Robotic Process Automation (RPA)

March 2026

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Helped 885,286 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Jacada Intelligent Agent En...

Ranking in Robotic Process Automation (RPA)

41st

Average Rating

7.0

Reviews Sentiment

5.7

Number of Reviews

Ranking in other categories

No ranking in other categories

NTT-AT WinActor

Ranking in Robotic Process Automation (RPA)

39th

Average Rating

7.0

Reviews Sentiment

6.6

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of March 2026, in the Robotic Process Automation (RPA) category, the mindshare of Jacada Intelligent Agent Engagement is 0.9%, up from 0.2% compared to the previous year. The mindshare of NTT-AT WinActor is 0.8%, up from 0.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Robotic Process Automation (RPA) Mindshare Distribution
Product	Mindshare (%)
NTT-AT WinActor	0.8%
Jacada Intelligent Agent Engagement	0.9%
Other	98.3%

Robotic Process Automation (RPA)

Featured Reviews

Biswajit Mohanty

Senior Manager - RPA & Transition at a financial services firm with 10,001+ employees

Suitable for a small-scale business but not evolved enough for a large enterprise

The best thing with that Jacada is that they are a repository builder, which we use for our assessment to gauge and match screens. Jacada has evolved, but I'm not using the latest version. Technically we use our internal product more, which is iAutomate. We also use UiPath and Automation Anywhere…

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reviewer1170825

IT Planning Assistant Manager at a manufacturing company with 10,001+ employees

Frees up employee time but can't run when computer system is locked

Something that could be improved is that this solution can't run when the computer is locked, which meant we had to implement it in our own on-prem server as it never auto-locks. It would be better if, when we have scheduled a scenario, it would log into the system automatically.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The initial setup was fairly straightforward."

"The best thing with Jacada is that they are a repository builder, which we use for our assessment to gauge and match screens."

"The tool's most valuable feature is data import. The OCR feature helps to recognize the data. It can recognize screen and document numbers well."

"This software is very smart - it can decide from a picture if we like that condition, and then the robot will do that action."

"NTT-AT WinActor has allowed our employees to focus on other things rather than the repetitive tasks that can now be given to the robot."

Cons

"When we first started using Jacada, the technical support was not good at all; however, they were just getting started then."

"They need to create a workflow system."

"Something that could be improved is that this solution can't run when the computer is locked, which meant we had to implement it in our own on-prem server as it never auto-locks."

"The OCR has issues recognizing handwritten data."

Pricing and Cost Advice

Information not available

"We pay yearly for the agent who runs the processes, plus an additional fee for maintenance costs."

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Comparisons

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Compared 18% of the time

Nintex RPA vs Jacada Intelligent Agent Engagement

Compared 18% of the time

UiPath Platform vs Jacada Intelligent Agent Engagement

Compared 13% of the time

OpenText Robotic Process Automation vs Jacada Intelligent Agent Engagement

Compared 10% of the time

epiplex Automation Studio vs Jacada Intelligent Agent Engagement

Compared 9% of the time

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UiPath Platform vs NTT-AT WinActor

Compared 14% of the time

Nintex RPA vs NTT-AT WinActor

Compared 13% of the time

TIS RPA vs NTT-AT WinActor

Compared 11% of the time

Microsoft Power Automate vs NTT-AT WinActor

Compared 10% of the time

Nividous RPA vs NTT-AT WinActor

Compared 7% of the time

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Product Reports

Buyer's Guide

Robotic Process Automation (RPA)

March 2026

Jacada Intelligent Agent Engagement report

Download Jacada Intelligent Agent Engagement product report

Buyer's Guide

Robotic Process Automation (RPA)

March 2026

Download NTT-AT WinActor product report

Also Known As

No data available

NTT WinActor, WinActor, NTT-AT Robotic Process Automation Software, NTT-AT RPA

Overview

While assisted service aptly describes the human-touch component, intelligent agent engagement more accurately describes the human-touch fueled with technology to drive improved operational efficiency. Intelligent agent engagement is about transforming complex agent desktops, a variety of channels (voice, chat, email, etc) and complex processes (troubleshooting, complicated products, regulatory) into an operationally efficient customer service experience.

Uniphore

NTT-AT RPA accurately reproduces workflows - from simple form processing to sophisticated tasks - to streamline work.

NTT DATA

Sample Customers

Humana, Turk Telekom, Leumi Card

Exeo Tech Corporation

Buyer's Guide

Robotic Process Automation (RPA)

March 2026

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