Jacada Intelligent Agent Engagement vs NTT-AT WinActor comparison

Cancel
You must select at least 2 products to compare!
Jacada Logo
109 views|57 comparisons
100% willing to recommend
NTT DATA Logo
437 views|306 comparisons
50% willing to recommend
Comparison Buyer's Guide
Executive Summary

We performed a comparison between Jacada Intelligent Agent Engagement and NTT-AT WinActor based on real PeerSpot user reviews.

Find out what your peers are saying about UiPath, Microsoft, Automation Anywhere and others in Robotic Process Automation (RPA).
To learn more, read our detailed Robotic Process Automation (RPA) Report (Updated: April 2024).
768,886 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"The initial setup was fairly straightforward."

More Jacada Intelligent Agent Engagement Pros →

"The tool's most valuable feature is data import. The OCR feature helps to recognize the data. It can recognize screen and document numbers well.""This software is very smart - it can decide from a picture if we like that condition, and then the robot will do that action."

More NTT-AT WinActor Pros →

Cons
"They need to create a workflow system."

More Jacada Intelligent Agent Engagement Cons →

"Something that could be improved is that this solution can't run when the computer is locked, which meant we had to implement it in our own on-prem server as it never auto-locks.""The OCR has issues recognizing handwritten data."

More NTT-AT WinActor Cons →

Pricing and Cost Advice
Information Not Available
  • "We pay yearly for the agent who runs the processes, plus an additional fee for maintenance costs."
  • More NTT-AT WinActor Pricing and Cost Advice →

    report
    Use our free recommendation engine to learn which Robotic Process Automation (RPA) solutions are best for your needs.
    768,886 professionals have used our research since 2012.
    Questions from the Community
    Ask a question

    Earn 20 points

    Top Answer:The tool's most valuable feature is data import. The OCR feature helps to recognize the data. It can recognize screen and document numbers well.
    Top Answer:The OCR has issues recognizing handwritten data.
    Top Answer:For the repeat tasks, we have two options. The first option is to use the scanner to set up the scheduler. Alternatively, we can use another method where we set up the task or schedule on the manager… more »
    Ranking
    Views
    109
    Comparisons
    57
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    Views
    437
    Comparisons
    306
    Reviews
    1
    Average Words per Review
    170
    Rating
    8.0
    Comparisons
    Also Known As
    NTT WinActor, WinActor, NTT-AT Robotic Process Automation Software, NTT-AT RPA
    Learn More
    Overview

    While assisted service aptly describes the human-touch component, intelligent agent engagement more accurately describes the human-touch fueled with technology to drive improved operational efficiency. Intelligent agent engagement is about transforming complex agent desktops, a variety of channels (voice, chat, email, etc) and complex processes (troubleshooting, complicated products, regulatory) into an operationally efficient customer service experience.

    NTT-AT RPA accurately reproduces workflows - from simple form processing to sophisticated tasks - to streamline work.

    Sample Customers
    Humana, Turk Telekom, Leumi Card
    Exeo Tech Corporation
    Buyer's Guide
    Robotic Process Automation (RPA)
    April 2024
    Find out what your peers are saying about UiPath, Microsoft, Automation Anywhere and others in Robotic Process Automation (RPA). Updated: April 2024.
    768,886 professionals have used our research since 2012.

    Jacada Intelligent Agent Engagement is ranked 44th in Robotic Process Automation (RPA) while NTT-AT WinActor is ranked 27th in Robotic Process Automation (RPA) with 2 reviews. Jacada Intelligent Agent Engagement is rated 7.0, while NTT-AT WinActor is rated 7.0. The top reviewer of Jacada Intelligent Agent Engagement writes "Suitable for a small-scale business but not evolved enough for a large enterprise". On the other hand, the top reviewer of NTT-AT WinActor writes "Frees up employee time but can't run when computer system is locked". Jacada Intelligent Agent Engagement is most compared with UiPath, whereas NTT-AT WinActor is most compared with UiPath and Microsoft Power Automate.

    See our list of best Robotic Process Automation (RPA) vendors.

    We monitor all Robotic Process Automation (RPA) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.