Ivanti Neurons for ITSM and OpenText Service Management Automation X (SMAX) are competing in the IT service management category. Ivanti is favored for its pricing and support, while SMAX is considered superior in features, indicating higher value.
Features: Ivanti Neurons for ITSM offers robust automation, integration capabilities, and streamlined workflow management. SMAX provides AI-driven insights, predictive analytics, and emphasizes data-driven decisions, appealing to organizations with advanced data needs.
Room for Improvement: Ivanti can enhance its AI-driven capabilities and predictive analytics to better compete. SMAX might improve in ease of deployment and user interface simplicity to become more approachable. Ivanti can focus on more advanced analytics features, while SMAX could work on cost efficiency and support offerings.
Ease of Deployment and Customer Service: Ivanti offers a flexible cloud deployment model with comprehensive customer service, facilitating quick adoption. SMAX features hybrid deployment with a strong focus on analytics support, presenting a steeper learning curve but deeper insights.
Pricing and ROI: Ivanti Neurons for ITSM provides reasonable setup costs and faster ROI due to straightforward implementation and support. SMAX demands a higher initial investment but promises long-term ROI through its analytics capabilities, appealing to data-centric enterprises.
Automate workflows, eliminating costly manual processes, while making your business more efficient, compliant and secure. Whether you’re looking for an IT helpdesk/support ticket solution or need to perform more advanced ITIL service management processes, Ivanti Neurons for ITSM can easily scale and adapt to meet your specific business needs.
OpenText™ SMAX is a SaaS-based solution that delivers a smart approach to IT and enterprise service management with built-in analytics, codeless configurations, and private generative AI chatbots.
OpenText SMAX delivers a smart approach to service management, with full capabilities for IT service management (ITSM), IT asset management (ITAM), and enterprise service management (ESM). Empower users to self-resolve common requests with private generative AI chatbots that offer human-like responses. Give your team what they need—ITIL best-practice templates, codeless configurations, and built-in AI and analytics for automating workflows, improving processes, and solving issues. With SaaS deployment, SMAX eliminates the hassle of installation, maintenance, and upgrade. What’s more, SMAX offers flexible and affordable licensing that adapts to your business needs and saves you money.
SMAX has a flexible and transparent pricing model that lets you change license allocations or add capabilities without costly surprises. Pricing starts at $79 per agent per month for a full range of processes and features that include a service portal, mobile app, AI, analytics, federated CMDB, ITSM, ESM, discovery, and orchestration. Visit the OpenText ITSM SaaS pricing page for details.
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