Ivanti Autonomous Endpoint Management vs SymphonyAI IT Service Management comparison

Ivanti Autonomous Endpoint Management vs. SymphonyAI IT Service Management

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Automation Anywhere

Featured Reviews

Venkat Sivaprakash

Management Consultant at Accenture

Has significantly improved document-driven workflows and reduced processing time across finance and HR functions

Automation Anywhere has evolved significantly and upgraded itself to provide agentic AI and AI-based automation solutions for document automation. The product has matured considerably over time. We can create workflows that can call an API. We can include prompts in particular workflows for ChatGPT-related functions, connecting to an LLM and RAG to perform tasks. For document automation, modern features are available to train documents, ensuring high accuracy and repeatability over time. The system is very easy to use. I recently completed a course in document automation, typically designed for people involved in coding and technical aspects. Though I understand coding comprehensively, I don't do actual coding. The course was very accessible. Currently, extensive coding isn't necessary due to the hybrid model incorporating GenAI aspects, low-code, no-code capabilities, APIs, and numerous pre-built objects in Automation Anywhere. The features include GenAI-driven prompting methods and workflow creation capabilities. In these workflows, we can create decision boxes and call APIs without coding. We simply pull objects, drop them, connect them, and add minimal coding when needed. The most crucial aspect isn't coding but rather sizing the automation and fleshing out the details. Automation Co-pilot takes notes and performs automated analysis. It can extract details from videos, summarize conversations, and provide detailed information. During calls, it identifies instructions and performs tasks such as preparing reports and reconciliation. Automation Anywhere can also connect with Microsoft Co-pilot. Through Co-pilot, real-time operations can be executed, allowing direct interaction between vendors and automation through this component.

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reviewer2882148

Director at a tech vendor with 501-1,000 employees

Automated onboarding has saved hundreds of hours and now standardizes device security globally

In terms of how Ivanti Neurons for UEM can be improved, I think there's potential for automation of some repetitive tasks. The device provisioning process has already become very close to zero-touch, but the patch deployment is still scheduled and policy-driven. As a result, I believe we can reduce endpoint administration further. I also think the number of integrations and the scalability of the tool can be improved, along with customer service, as we've encountered some issues in certain countries. Regarding the needed improvements, particularly concerning integrations or customer service challenges, we have had problems with integration with some third-party tools requiring additional configuration and testing. Occasionally, we also experienced delays between systems, particularly with user group changes and device compliance updates. The accuracy and reliability of output from Ivanti's AI can be improved. We notice that the AI-driven insights are useful, but there are anomalies and some false positives. Since we are still in a validation period, I cannot provide a definitive mark, but I believe that accuracy should be enhanced, especially for more complex and environment-specific issues where human intervention is still needed.

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AbhilashSherkane

Senior Practitioner at a outsourcing company with 1,001-5,000 employees

Comprehensive IT service processes have been supported but customization and support need improvement

All ITSM functionalities of SymphonyAI IT Service Management, including incident, problem, change, service request, and their out-of-the-box functionalities, are pretty good. SymphonyAI IT Service Management does not have too many integrations and does not have too many out-of-the-box integrations compared to other peers in the market. I think that is the only place where they lack. However, they did have a functionality where we could build our own integration, so we were using that. If they had any out-of-the-box capabilities for some of the common infrastructure tools, that would have been easier for us. The out-of-the-box functionalities were good, including AI. However, the moment we had to customize options, that becomes very difficult with SymphonyAI IT Service Management. As long as we were using out-of-the-box, it worked great.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"By combining Automation Anywhere and Appian together, we have been able to build a bot that works with Appian workflows to manage all our employees."

"The most valuable feature is the ease of use. It's very user-friendly."

"The features are pretty easy to use, like the drag and drop feature. It is easy and understand, even a layman knows how the application works. All the basic stuff can be done by anybody."

"Automation Anywhere is very easy to handle because it is a low-code platform, so anyone can learn very quickly."

"I like Automation Anywhere's cloud-based nature. You don't need any on-prem infrastructure to host it."

"One of the most valuable features is IQ Bot. If you compare Automation Anywhere with any of the other organizations, we may get same type of RPA solution, as there are multiple organizations. But, IQ Bot was one of the primary reasons to choose Automation Anywhere. Using IQ Bot, we can extract more data out from the documents that are unstructured. Therefore, we need to do two things at the same time: We need to extract the information from image-based documents We need to make sure that the efficiency and accuracy of the extraction is improving with each extraction."

"In the past ten months, I have saved the work of two people and people are happy with the results."

"It is very easy for anybody to learn."

More Automation Anywhere pros

"This is an extremely robust product, very easy to use, as well as extremely efficient and accurate, and most of our customers just set it and forget it while it does all of the automatic patching month after month."

"The most effective feature of Ivanti Neurons for Patch Management is its reactivity when a patch is released before its due date."

"Most of the features are similar to what other tools have, but the UIs are quite user friendly. A beginner could use it."

"Ivanti Autonomous Endpoint Management has had a significant positive impact on my organization, particularly in reducing manual endpoint management efforts and moving from reactive support to proactive remediation."

"The advice I would give to others looking into using Ivanti Autonomous Endpoint Management is that it is a vast and very trustworthy application with vast features that you can use for entire endpoint management along with patching and app controls."

"Ivanti Neurons for UEM has positively impacted my organization by saving time and improving efficiency."

"The remote device management feature has helped our remote work strategy because manual intervention is not needed, allowing us to have real-time insights, policy enforcement, and strong security with patch management."

"By moving to Intune, they were able to save the complete cost for Ivanti Neurons for UEM and put it towards something they were already paying for, and additionally they improved enrollment deployment time significantly and now can deploy laptops in an hour and even give the task to end users."

More Ivanti Autonomous Endpoint Management pros

"The product has the best features for ITSM."

"SummitAI IT Management Suite's chat box feature has reduced our service discount, and because it's intelligent, the responses that go out to the users have improved, and the resolutions are much faster."

"It was easy to access and fast. Our experience using it solely as a ticketing tool. We used fetch reports from the tool, particularly with regard to SLA tracking for our partners."

"All ITSM functionalities of SymphonyAI IT Service Management, including incident, problem, change, service request, and their out-of-the-box functionalities, are pretty good."

"The most valuable feature is remote access. People are working from home, and we can take remote access through it."

"It is a good tool to use."

Cons

"It should be easier to use."

"In the version that we have, there are some challenges with the browser-based applications, the cloning of the objects, and the solution's stability."

"One thing I learned with Co-Pilot is that it is very static. For instance, when dealing with tables and their headers, I must program them in a form. If my build changes, I have to return to my form and update the table titles. Features like looping are missing from Co-Pilot."

"Automation Anywhere is a tool. It is not able to go ahead and extract the hand-written documents. Most of the automation tools that we have in the market are not able to get an accuracy of close to 80 to 90 percent on hand-written documents. So, I'm eagerly looking at a release from Automation Anywhere, wherein they could plug in an LP or look at some sort of a platform which could convert hand-written documents into a readable format. If they could bring in they own platform, this would make a big in-roads for the entire automation industry."

"One way Automation Anywhere can be improved is in ticketing; I have a couple of tickets that have been outstanding for a while, and the support staff have closed tickets without checking with me first, which has been a sore spot."

"At some places, the if-else statements become so confusing so, at that place, they can change the UI for better understanding. Apart from this I liked this tool and would like to continue working on this."

"They should consider being more multi-platform."

"When we try to process structured documents but with some little pen marks, improper partitions, or faded documents, IQ Bot fails to extract data properly out of them."

More Automation Anywhere cons

"I also found the UI to be quite complicated to work with, so it takes quite a bit of time to train any new staff and to get them to understand how the solution works."

"The MDM, asset management, and software spend management are areas that could have more improvement in Ivanti Neurons for MDM."

"To improve Ivanti Autonomous Endpoint Management, I believe we should focus on automating recurring problems, improving detection, and measuring results."

"Ivanti Patch could be improved with better integration with other cloud solutions."

"Ivanti Neurons for UEM could be improved by providing training on the dashboard, which could help users understand better how they can get more out of the platform."

"We would like the initial setup to be simpler."

"Proper communication of licensing could be improved, ensuring it is clear and understandable for anyone to use the product."

"The reports have to show the compliance level of the patching, which Ivanti does not provide."

More Ivanti Autonomous Endpoint Management cons

"I would like them to add software inventory in the next release. We don't have that right now."

"SummitAI IT Management Suite's project management and operational management features could be improved."

"Integration was a major limitation with SummitAI."

"Technical support takes too long for any issues to get resolved, and that created a lot of frustration."

"There could be flexibility in terms of customization."

Pricing and Cost Advice

"We have reduced our headcount, approximately 200 to 300 employees, by eliminating manual, repetitive work. It provides profit to the business."

"The price of Automation Anywhere is a little higher than some of the competition, such as UiPath. However, depending on the use case and other factors we are able to receive some discounts."

"Roughly, as of today, it is around $250,000 annually."

"It is not cheap, but we are able to get an ROI."

"We just did a round of price comparison on a global scale and found it's so hard to compare the license prices. But, Automation Anywhere, in general, is on the same price level as the other vendors, a bit lower in some cases."

"There are a lot of savings in terms of effort and time as well as costs. Automation Anywhere automates a lot of processes. It allows an organization to save the efforts of a lot people. It saves a lot of time because people can't work a whole day (24/7), but Automation Anywhere bots can."

"Automation Anywhere is competitive... Pega is somewhat comparable, but Pega also requires a lot more infrastructure and a lot more experience to get up and running."

"The starting price, which is a one-off fee is a bit high and this may deter mid and small-sized companies from acquiring and decide to shun the platform."

More Automation Anywhere pricing and cost advice

"My impression is that MobileIron is very expensive."

"The price of MobileIron UEM is very good."

"The solution is affordable."

"While the price is a bit high, it may be equitable with the features one gets with the product, such as that involving the interface."

"For the one that works with SCCM, it is relatively inexpensive at $8 USD per node, yearly. The standalone product has two versions; the one that patches servers is about $45 USD annually and the version that patches workstations is about half that price at $22 USD."

"The license can get expensive if you have a lot of nodes."

"The solution is expensive compared to other products."

"We have a regular license."

"The product's cost is average."

"SummitAI IT Management Suite's pricing is a bit expensive."

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Top Industries

By visitors reading reviews

Outsourcing Company

15%

Financial Services Firm

12%

Manufacturing Company

11%

Comms Service Provider

11%

Comms Service Provider

10%

Manufacturing Company

10%

Outsourcing Company

10%

Financial Services Firm

Manufacturing Company

15%

Construction Company

14%

Outsourcing Company

Financial Services Firm

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	161
Midsize Enterprise	85
Large Enterprise	561

By reviewers
Company Size	Count
Small Business	19
Midsize Enterprise	11
Large Enterprise	33

By reviewers
Company Size	Count
Small Business	1
Midsize Enterprise	6
Large Enterprise	4

Questions from the Community

How good is Automation Anywhere for RPA processes?

It depends on your use case. Is it simply to automate a couple of processes? Is it to augment a human team? AA is ver...

How good is Automation Anywhere for RPA processes?

From my experience using AA tool, it depends on the applications that you want to automate, because there some applic...

How good is Automation Anywhere for RPA processes?

It is a highly preferred RPA tool. You can check my Automation Anywhere Review to know more.

What is your experience regarding pricing and costs for Ivanti Neurons for UEM?

My experience with pricing, setup cost, and licensing for Ivanti Autonomous Endpoint Management has been pretty easy ...

What needs improvement with Ivanti Neurons for UEM?

There are many features that can be integrated with Ivanti Autonomous Endpoint Management. The event log viewer can b...

What is your primary use case for Ivanti Neurons for UEM?

Our main use case for Ivanti Autonomous Endpoint Management is to perform Windows patching and third-party applicatio...

What is your experience regarding pricing and costs for SummitAI IT Management Suite?

Their pricing is competitive. With similar tools in the market, they are at a higher price, but it is pretty competit...

What needs improvement with SummitAI IT Management Suite?

I have not worked on their AI-driven analytics, so I am not sure about that capability. I do not know if it would be ...

What is your primary use case for SummitAI IT Management Suite?

We work on the ITSM modules, including predictive intelligence, AI, and ITOM as well. We have not used Orchestration ...

UiPath Platform vs Automation Anywhere

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Compared 2% of the time

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Compared 7% of the time

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Compared 7% of the time

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Product Reports

Download Automation Anywhere product report

Automation Anywhere

October 2026

Ivanti Autonomous Endpoint Management

Download Ivanti Autonomous Endpoint Management product report

Ivanti Autonomous Endpoint Management report

IT Service Management (ITSM)

Download SymphonyAI IT Service Management product report

Also Known As

Automation Anywhere, Testing Anywhere, Automation Anywhere Enterprise, Agentic Process Automation System (Now Certified for WorkSpaces)

Ivanti Neurons for Patch Management,Ivanti Neurons for RBVM,Ivanti Neurons for VULN KB,Ivanti Mobile Threat Defense,Ivanti Neurons for Spend Intelligence, Ivanti Neurons Patch for Intune, Ivanti Neurons for EASM

Summus IT Management Suite

Interactive Demo

Automation Anywhere

Ivanti

Demo not available

SymphonyAI

Overview

Automation Anywhere offers ease of use, robust system connectivity, and GenAI-driven document automation through a cloud-native platform, significantly enhancing productivity across multiple industries with advanced AI features.

Delivering a comprehensive suite of tools designed for easy integration and rapid deployment, Automation Anywhere drives efficiency by reducing costs and automating repetitive tasks. Its cloud-native platform supports broad industry adoption, including advanced AI features like process automation and Co-Pilot, streamlining complex workflows with minimal technical skills required. Users benefit from robust integration capabilities, which facilitate seamless interaction with multiple systems. However, there is room for improvement in areas such as user-friendliness for beginners, stability, flexible licensing, and enhanced OCR functionality. Organizations in sectors such as banking, finance, manufacturing, and healthcare gain from the improved operational efficiency and ROI Automation Anywhere offers.

What are the important features of Automation Anywhere?

Ease of Use: Simplifies automation tasks with a user-centric interface.
Robust Connectivity: Provides seamless integration with multiple systems.
GenAI-Driven Document Automation: Leverages AI to automate document management.
Process Automation & Co-Pilot: Enhances workflow automation with advanced AI.
Cloud-Native Platform: Enables rapid deployment and integration.

What benefits should be evaluated in reviews?

Time Savings: Automation drastically reduces manual processing time.
Cost Efficiency: Decreases overall operational costs by automating tasks.
Productivity Enhancement: Streamlines workflows with AI-driven tools.
Improved Integration: Enhances ability to work with multiple systems.
Scalability: Supports growth with a flexible cloud-native architecture.

In the insurance industry, Automation Anywhere is utilized for automating processes such as enrollment management and compliance checks. Its applications extend to supply chain management, financial transactions, and business performance monitoring across sectors like banking, finance, manufacturing, and healthcare, helping organizations to automate routine tasks, improve efficiency, and reduce costs.

Automation Anywhere

Ivanti Autonomous Endpoint Management leverages AI-powered automation for comprehensive endpoint control. It offers centralized management, real-time visibility, efficient patch deployment, and supports diverse operating systems.

Ivanti Autonomous Endpoint Management integrates AI-driven automation, providing a unified dashboard for streamlined IT operations. Its features include efficient patch management and real-time device monitoring, enhancing IT security and compliance. While comprehensive, improvements in dashboard simplicity, third-party integration, and AI feature clarity are desired. It serves multiple operating systems for seamless operation across various devices, and while effective, enhancements in UI navigation and reporting are suggested. Companies find it vital for centralized device management, compliance enforcement, and automated IT task handling.

What are the most important features?

AI-powered Automation: Reduces manual work through intelligent automation.
Centralized Management: Unified control of devices from a single interface.
Real-time Visibility: Instant access to device status and operations.
Efficient Patch Management: Prioritizes and automates patch deployments.
Neurons Bots: Automates complex IT processes, enhancing efficiency.

What benefits or ROI should users look for?

Time Savings: Automation reduces manual task duration significantly.
Improved Compliance: Ensures security protocol adherence with ease.
Streamlined Operations: Centralized management simplifies IT workflows.
Enhanced Security: Effective patch management reduces vulnerability risks.
Device Health Monitoring: Supports continuous oversight of device status.

In industries like finance, education, and healthcare, Ivanti Autonomous Endpoint Management is deployed for managing diverse device environments. It's used for securing sensitive data, ensuring compliance in regulated industries, and optimizing IT service desk operations. Its capabilities aid in provisioning devices and maintaining an up-to-date inventory, crucial for sectors with stringent security requirements.

Ivanti

SymphonyAI IT Service Management provides comprehensive ITSM functionalities with features like remote access, chat AI, and automation. Its 360-degree asset lifecycle view and orchestration engine stand out, though integration and customization have room for improvement.

SymphonyAI IT Service Management is a robust tool for managing incidents, problems, changes, and service requests. It enhances asset management with native discovery and is designed for efficient SLA tracking. While users value its strong out-of-the-box features, they often seek better integration options and improvements in software inventory and support services. Despite AI-driven analytics and customization challenges, its use cases in remote access and ticketing processes demonstrate its core strengths.

What are the key features of SymphonyAI IT Service Management?

Remote Access: Enables users to manage IT services from any location efficiently.
Chat AI: Provides intelligent communication solutions for enhanced user interaction.
Knowledge Base: Offers a repository of information to streamline problem-solving.
Automation: Automates processes to improve accuracy and reduce manual effort.
Orchestration Engine: Integrates different systems for seamless operations.
Full ITSM Capabilities: Manages incidents, changes, and service requests comprehensively.

What are the benefits and ROI to consider?

360-Degree Asset View: Ensures a complete perspective on asset lifecycle for better management.
Fast Report Fetching: Provides quick access to essential data, aiding decision-making.
SLA Tracking: Monitors service level agreements effectively, improving compliance.
Cost-Effective: Balances robust features with considerations on pricing and budget.

SymphonyAI IT Service Management is employed across industries for remote IT support, call logging, and ticket management. It supports incident service requests, CMDB, and asset management. Some leverage predictive intelligence and ITOM, while others, driven by internal solutions or cost factors, hesitate to fully adopt its Automation Engine. Upcoming chatbot capabilities are being explored by organizations looking to enhance their IT service management frameworks.

SymphonyAI

Sample Customers

Google, Linkedin, Cisco, Juniper Networks, DellEMC, Comcast, Mastercard, Quest Diagnostics

Frontier Airlines

Magma, Toyota, Evidera, Netik, KPMG, Innodata, ABB, DAIKIN, Toshiba, Emerson, Dell, Pansonic, DBS, PWC, EY, Hexaware Technologies, Deloitte, NEC, Birla Soft, Panasonic, Harman, SBI, Kotak Life Insurance, SREI, Marico, Perfetti, Manipal Hospitals, Maruti Suzuki, Royal Enfield, Toyota, CEAT, ABB, L&T, VIP, Knight Frank, Adithya Birla

Ivanti Autonomous Endpoint Management vs. SymphonyAI IT Service Management