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Ivanti Asset Manager vs ServiceNow Discovery comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 18, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Ivanti Asset Manager
Ranking in IT Asset Management
17th
Average Rating
3.0
Reviews Sentiment
4.8
Number of Reviews
2
Ranking in other categories
No ranking in other categories
ServiceNow Discovery
Ranking in IT Asset Management
9th
Average Rating
8.0
Reviews Sentiment
6.6
Number of Reviews
45
Ranking in other categories
Server Monitoring (7th), Cloud Resource Discovery Services (1st)
 

Mindshare comparison

As of May 2026, in the IT Asset Management category, the mindshare of Ivanti Asset Manager is 1.3%, up from 0.9% compared to the previous year. The mindshare of ServiceNow Discovery is 3.5%, down from 5.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Asset Management Mindshare Distribution
ProductMindshare (%)
ServiceNow Discovery3.5%
Ivanti Asset Manager1.3%
Other95.2%
IT Asset Management
 

Featured Reviews

reviewer1114818 - PeerSpot reviewer
Network Center Engineer II at a leisure / travel company with 201-500 employees
Provides limited scalability, and systems do not synchronize properly
I use the platform to track IT assets, including who they belong to and their current status I do not find the product beneficial. It has ongoing issues and does not meet my expectations. The two systems within Asset Manager do not synchronize properly. Queries fail to retrieve the correct…
Abhinay Sharma - PeerSpot reviewer
Service Now Developer at Bangmetric services pvt ltd
Cloud discovery has improved asset visibility and reporting but still needs smarter automation
The impact of ServiceNow Discovery on my organization's strategic planning depends on various factors. Some customers have their own discovery tools which they do not want to switch from, even if we explain why ServiceNow might be better, because they have been using them for a long time. Some customers are dynamic, so we need to have some kind of proposition that comes with ServiceNow. Sometimes, we need to talk with ServiceNow people themselves to give them a bundle offer in which we can have Discovery and ITSM at a much more affordable price than the competitors, so that is our main goal. Currently, I would say there might be a possibility if we can use some AI discovery features that could be helpful for our organization. If we can get discovery jobs running based on AI schedules, that would be beneficial. I believe in the coming future that I want to see myself working more with ServiceNow in this capacity.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The solution is easy to setup."
"The product's stability in terms of uptime is generally good; it is always operational."
"The most valuable feature is its integration with CMDB, as it collects all the data."
"I would absolutely recommend ServiceNow Discovery to others."
"Service Now has a great drag and drop functionality, which makes it easier to use than, say, EMC, and it is dedicated to designing an easy-to-use tool for IT defense, giving users better leverage."
"It has given us an understanding of each layer from a server application."
"The product provides great scalability features."
"ServiceNow Discovery has played a vital role in improving service visibility through automated IT service management processes, including change and problem management."
"The solution is stable and reliable."
"The product's discovery feature is valuable due to its accuracy, reliability, and the high prestige associated with the information it provides."
 

Cons

"Queries fail to retrieve the correct information, and the discovery tool does not accurately reflect the details of devices."
"The synchronization between the ITAM and Neurons should be restored."
"Discovery, while a bit pricey, integrates well with other tools and offers a centralized discovery solution. These aspects could be enhanced in the new release."
"It creates quite a bit of duplication, so that needs to be fixed."
"I am not seeing significant ROI beyond breaking even on what I spend."
"Sometimes, I believe one or two tickets took longer than two weeks, but other than that, they are quick with the resolution."
"I find it valuable to enhance IP address management. I've been in this field since around 2011, and my experience since then has revolved around automation, deployment, distribution, and comprehensive inventory management, all crucial for deploying various components, including patches. When we talk about patch management or vulnerability management, it's more complex than just applying patches; sometimes, you need to undergo significant upgrades or phase out old components for new ones, and this can turn into a substantial project, explaining why vulnerabilities persist. Now, the role of ServiceNow Discovery and security operations, or at one point, looking at vulnerability management in ServiceNow Discovery, is crucial. It allows you to identify vulnerabilities on assets and, with the addition of discovery, service mapping, and event management, you gain a business context for these vulnerabilities. It's not merely about knowing they exist on a server; it's about understanding which services are responsible for critical business processes or transactions, like payroll. This knowledge changes the approach and execution of vulnerability remediation."
"In terms of improvement, I would like for it to be possible to use without coding. I would like a dropdown so that every customer can do it easily for himself and can understand it."
"In my opinion, it's quite slow compared to other tools, like Device42. Also, there are predefined fields in Device42 that are not available in ServiceNow. These are the basic things I think can be improved here."
"Whenever you try to discover something with the solution, you get errors that are not descriptive enough."
 

Pricing and Cost Advice

"The solution is reasonably priced."
"There is a subscription for ServiceNow Discovery. It's expensive, but I think it's one of the best solutions on the market, so it's worth it."
"There is a need to make payments every quarter of a year towards the licensing costs of the solution. ServiceNow Discovery is an expensive tool."
"If the product is not deployed properly, it can be very expensive."
"Setting up and licensing for ServiceNow can be expensive, especially for enterprise service management."
"This is expensive, but it meets our needs."
"The product is not cheap."
"This solution is a paid option within the ServiceNow framework."
"I would rate the product's pricing a six out of ten. We had availed some discount from the standard pricing. Even then, the tool's pricing is expensive. You have to pay some vendor service fees for the product's implementation."
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Top Industries

By visitors reading reviews
Leisure / Travel Company
22%
Retailer
10%
Financial Services Firm
9%
Computer Software Company
7%
Financial Services Firm
13%
Manufacturing Company
9%
Computer Software Company
7%
Healthcare Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business17
Midsize Enterprise5
Large Enterprise24
 

Questions from the Community

What needs improvement with Ivanti Asset Manager?
The two systems within Asset Manager do not synchronize properly. Queries fail to retrieve the correct information, and the discovery tool does not accurately reflect the details of devices. Additi...
What is your primary use case for Ivanti Asset Manager?
I use the platform to track IT assets, including who they belong to and their current status.
What advice do you have for others considering Ivanti Asset Manager?
Significant improvements would need to be made before AI could be effectively utilized. The ITAM portion is particularly lacking in functionality and usability. I would rate Asset Manager a three o...
What do you like most about ServiceNow Discovery?
The solution can prioritize the discovery of IP ranges. The product automatically places all Discovery CIs into the correct class within the CMDB.
What is your experience regarding pricing and costs for ServiceNow Discovery?
Regarding pricing, I have not dealt much with it. I am more focused on the feature side of things, so I cannot comment on the latest pricing because it is dynamic as well. Sometimes it is cheaper f...
What needs improvement with ServiceNow Discovery?
The impact of ServiceNow Discovery on my organization's strategic planning depends on various factors. Some customers have their own discovery tools which they do not want to switch from, even if w...
 

Overview

 

Sample Customers

Information Not Available
York, National Grid, DXC Technology, experian, BEACHBODY
Find out what your peers are saying about Ivanti Asset Manager vs. ServiceNow Discovery and other solutions. Updated: April 2026.
894,738 professionals have used our research since 2012.