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Ivanti Asset Manager vs ServiceNow Discovery comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 18, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Ivanti Asset Manager
Ranking in IT Asset Management
18th
Average Rating
3.0
Reviews Sentiment
4.8
Number of Reviews
2
Ranking in other categories
No ranking in other categories
ServiceNow Discovery
Ranking in IT Asset Management
4th
Average Rating
8.2
Reviews Sentiment
6.9
Number of Reviews
41
Ranking in other categories
Server Monitoring (2nd), Cloud Resource Discovery Services (1st)
 

Mindshare comparison

As of May 2025, in the IT Asset Management category, the mindshare of Ivanti Asset Manager is 0.9%, down from 1.1% compared to the previous year. The mindshare of ServiceNow Discovery is 5.8%, up from 3.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Asset Management
 

Featured Reviews

reviewer1114818 - PeerSpot reviewer
Provides limited scalability, and systems do not synchronize properly
I use the platform to track IT assets, including who they belong to and their current status I do not find the product beneficial. It has ongoing issues and does not meet my expectations. The two systems within Asset Manager do not synchronize properly. Queries fail to retrieve the correct…
Kaustubh Partha - PeerSpot reviewer
Scans servers and network devices through SNMP and reduces manual maintenance for our infrastructure team
I like how ServiceNow Discovery scans servers and network devices through SNMP. Most fields on our forms are auto-filled, reducing manual maintenance for our infrastructure team. Post Discovery implementation there is hardly any maintenance. There are three to four fields that are customized. Otherwise, 90% of the data is auto-filled. Discovery can also run in bulk, which is helpful for organizations that cannot run it during weekdays. With identification rules, if a configuration item (CI) isn't in the CMDB, you can simply add the IP address, and it will be automatically added based on criteria like name or serial number, making CMDB maintenance easier.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The product's stability in terms of uptime is generally good; it is always operational."
"The solution is easy to setup."
"The best part about ServiceNow Discovery is that it is included in the ServiceNow suite."
"ServiceNow Discovery works better than other products I've used."
"ServiceNow Discovery is useful for discovering the servers, like the servers of Windows and Linux, from the client network."
"I find that the Discovery and scripting features are the most useful."
"The solution can prioritize the discovery of IP ranges. The product automatically places all Discovery CIs into the correct class within the CMDB."
"Discovery enables us to get an accurate inventory that's updated daily. It eliminates human error and the need for people to update configuration changes manually. We have not implemented them yet but plan to set up alerts on CIs that are being audited to see if there are any changes."
"It has given us an understanding of each layer from a server application."
"One highly valuable aspect is the use of service accounts, which automates the process of identifying underlying nodes and associated assets."
 

Cons

"The synchronization between the ITAM and Neurons should be restored."
"Queries fail to retrieve the correct information, and the discovery tool does not accurately reflect the details of devices."
"It's an expensive platform."
"On the Software Asset Management part of it, I expect additional reconciliation and Discovery features there."
"The manual pattern-matching process is not only time-consuming but also presents challenges during system upgrades, demanding revisits to ensure compatibility."
"Its integration with legacy apps is one area for improvement. ServiceNow Discovery offers out-of-the-box reports, and though that's okay, allowing easier report customization would improve the solution."
"What needs improvement in ServiceNow Discovery is the reporting UI because I didn't find it as friendly compared to other tools. Other tools have better reporting UI than what's currently in ServiceNow Discovery. What I'd like to see in the next release of ServiceNow Discovery is more user-friendly out-of-the-box reporting that would be helpful for non-technical users. Some users such as managers would want to just do a few clicks to access the reports and shouldn't be required to do search queries, but right now, reporting in the tool isn't very user-friendly."
"The initial setup could be made easier. We hired professionals to implement it, and they trained our employees for ongoing processes."
"It creates quite a bit of duplication, so that needs to be fixed."
"The continuous improvement in the quality and customization of the product features would be beneficial, particularly as more customers rely heavily on its capabilities."
 

Pricing and Cost Advice

"The solution is reasonably priced."
"ServiceNow Discovery's licensing is not a very small investment, but it definitely pays off."
"It's on a yearly basis. We renew our contract for three years at a time."
"Setting up and licensing for ServiceNow can be expensive, especially for enterprise service management."
"It's a bit expensive compared to other products in the market, but it's worth the money you pay because it's far advanced in terms of features, automation, and capabilities compared to other products."
"ROI (Return on Investment) is good. ServiceNow don't disclose the price publicly. They'll assess your organization's needs and then come up with a price."
"If the product is not deployed properly, it can be very expensive."
"As per a general discussion I had with the stakeholders, I figured out that it is a costly tool. There is a need to make additional payments apart from the licensing fees for better support services from ServiceNow."
"The product pricing is fair and reasonable for the value it provides."
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Top Industries

By visitors reading reviews
Leisure / Travel Company
17%
Computer Software Company
16%
Retailer
7%
Financial Services Firm
7%
Computer Software Company
15%
Financial Services Firm
12%
Manufacturing Company
9%
Healthcare Company
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What needs improvement with Ivanti Asset Manager?
The two systems within Asset Manager do not synchronize properly. Queries fail to retrieve the correct information, and the discovery tool does not accurately reflect the details of devices. Additi...
What do you like most about ServiceNow Discovery?
The solution can prioritize the discovery of IP ranges. The product automatically places all Discovery CIs into the correct class within the CMDB.
What is your experience regarding pricing and costs for ServiceNow Discovery?
ServiceNow is considered more expensive compared to other products. If I were to rate the pricing on a scale from one to ten in terms of expense, I would rate it quite high.
What needs improvement with ServiceNow Discovery?
Improvements could include implementing chatbots to simplify ticket creation. Currently, each new product must be manually created if it is not already available in ServiceNow, which can be cumbers...
 

Overview

 

Sample Customers

Information Not Available
York, National Grid, DXC Technology, experian, BEACHBODY
Find out what your peers are saying about Ivanti Asset Manager vs. ServiceNow Discovery and other solutions. Updated: April 2025.
850,028 professionals have used our research since 2012.