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Ivanti Asset Manager vs ServiceNow Discovery comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 18, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Ivanti Asset Manager
Ranking in IT Asset Management
18th
Average Rating
3.0
Reviews Sentiment
4.8
Number of Reviews
2
Ranking in other categories
No ranking in other categories
ServiceNow Discovery
Ranking in IT Asset Management
6th
Average Rating
8.0
Reviews Sentiment
6.7
Number of Reviews
44
Ranking in other categories
Server Monitoring (5th), Cloud Resource Discovery Services (1st)
 

Mindshare comparison

As of January 2026, in the IT Asset Management category, the mindshare of Ivanti Asset Manager is 1.1%, up from 0.9% compared to the previous year. The mindshare of ServiceNow Discovery is 4.7%, down from 5.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Asset Management Market Share Distribution
ProductMarket Share (%)
ServiceNow Discovery4.7%
Ivanti Asset Manager1.1%
Other94.2%
IT Asset Management
 

Featured Reviews

reviewer1114818 - PeerSpot reviewer
Network Center Engineer II at a leisure / travel company with 201-500 employees
Provides limited scalability, and systems do not synchronize properly
I use the platform to track IT assets, including who they belong to and their current status I do not find the product beneficial. It has ongoing issues and does not meet my expectations. The two systems within Asset Manager do not synchronize properly. Queries fail to retrieve the correct…
reviewer2759271 - PeerSpot reviewer
Manager, Solution/Service Delivery at a tech services company with 51-200 employees
Has supported enterprise needs well and addresses discovery across environments
Small companies will not be able to afford ServiceNow Discovery from the pricing perspective. Hence, they will not opt for ServiceNow Discovery as a solution, either as an ITSM solution or ITOM solution. It will not be affordable. I am specifically talking about the Middle East and Africa region. ServiceNow ITOM is particularly not very strong in terms of monitoring capabilities. They do not have any monitoring tool. They use event management from getting events from other tools. In that front, they had a roadmap for going for an open-source solution, but I have not seen that materialize. There is a lack of tools perspective for monitoring. Perhaps they do not have a plan because there are hundreds of tools available, and they prefer to focus on integration and event management.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The product's stability in terms of uptime is generally good; it is always operational."
"The solution is easy to setup."
"ServiceNow Discovery has normal discovery of CIs, as well as horizontal discovery for understanding Service Mapping."
"ServiceNow Discovery has normal discovery of CIs, as well as horizontal discovery for understanding Service Mapping."
"The solution finds public cloud infrastructures globally and updates the integration management database, service catalogs, and asset management details."
"I believe one of the great functionalities or improvements in ServiceNow Discovery is its ability to gather information about any Configuration Items (CIs)."
"It has given us an understanding of each layer from a server application."
"This solution provides excellent insights."
"ServiceNow Discovery is useful for discovering the servers, like the servers of Windows and Linux, from the client network."
"The product's discovery feature is valuable due to its accuracy, reliability, and the high prestige associated with the information it provides."
 

Cons

"The synchronization between the ITAM and Neurons should be restored."
"Queries fail to retrieve the correct information, and the discovery tool does not accurately reflect the details of devices."
"In my opinion, it's quite slow compared to other tools, like Device42. Also, there are predefined fields in Device42 that are not available in ServiceNow. These are the basic things I think can be improved here."
"It is one of the most costly applications in terms of subscription costs."
"I feel that credential-less discovery could be improved."
"When you switch versions, for example, when you go from Paris to Quebec they will introduce many new things and occasionally things break when they do that."
"Application discovery could be improved. And, right now, ServiceNow needs to be coupled with another solution in order to verify information."
"We would like more flexibility with the licensing. Discovery is bundled with ServiceNow's ITOM license. It was more affordable when it was sold separately, but we bought a package license to get more functionality out of the CMDB. We'd prefer to buy only the pieces we need instead of taking things we don't want or solutions that aren't yet mature enough to use."
"I am not seeing significant ROI beyond breaking even on what I spend."
"ServiceNow Discovery should be updated to provide its users with more out-of-the-box information and attributes to support the routers and switches from Cisco."
 

Pricing and Cost Advice

"The solution is reasonably priced."
"It's on a yearly basis. We renew our contract for three years at a time."
"This solution is a paid option within the ServiceNow framework."
"ROI (Return on Investment) is good. ServiceNow don't disclose the price publicly. They'll assess your organization's needs and then come up with a price."
"ServiceNow Discovery is expensive, but the company has a monopoly and we need to use the solution. We use it because we do not have a choice."
"The pricing is determined based on the CIs."
"The solution is very expensive."
"There is a subscription for ServiceNow Discovery. It's expensive, but I think it's one of the best solutions on the market, so it's worth it."
"You need a subscription to ServiceNow Discovery, so you can use its features. You can also use specific plugins with the tool, and some of the plugins are free. I don't have information on how much my company pays for the subscription to ServiceNow Discovery."
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Top Industries

By visitors reading reviews
Leisure / Travel Company
27%
Retailer
11%
Computer Software Company
9%
Financial Services Firm
8%
Financial Services Firm
13%
Computer Software Company
9%
Manufacturing Company
9%
Healthcare Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business16
Midsize Enterprise5
Large Enterprise23
 

Questions from the Community

What needs improvement with Ivanti Asset Manager?
The two systems within Asset Manager do not synchronize properly. Queries fail to retrieve the correct information, and the discovery tool does not accurately reflect the details of devices. Additi...
What is your primary use case for Ivanti Asset Manager?
I use the platform to track IT assets, including who they belong to and their current status.
What advice do you have for others considering Ivanti Asset Manager?
Significant improvements would need to be made before AI could be effectively utilized. The ITAM portion is particularly lacking in functionality and usability. I would rate Asset Manager a three o...
What do you like most about ServiceNow Discovery?
The solution can prioritize the discovery of IP ranges. The product automatically places all Discovery CIs into the correct class within the CMDB.
What is your experience regarding pricing and costs for ServiceNow Discovery?
The pricing information for ServiceNow Discovery was requested but not provided.
What needs improvement with ServiceNow Discovery?
A CMDB debugging tool to give indication about the errors that appear would be appreciated.
 

Overview

 

Sample Customers

Information Not Available
York, National Grid, DXC Technology, experian, BEACHBODY
Find out what your peers are saying about Ivanti Asset Manager vs. ServiceNow Discovery and other solutions. Updated: January 2026.
881,082 professionals have used our research since 2012.