We performed a comparison between ISL Online and TeamViewer Pilot based on real PeerSpot user reviews.
Find out what your peers are saying about TeamViewer, Microsoft, Citrix and others in Remote Access."It's much easier to connect with other services, and it's working great. We haven't had any problems."
"The most valuable feature is safety."
"We like drawing utilities inside ISL. That helps us mark specific regions on the screen, so that end users know what to focus on."
"The code can be delivered in multiple ways, including an email with a link for an unattended connection."
"I personally really appreciate the file transfer feature as it is really easy to use."
"ISL Online is easy to use. It provides a single platform on which we can do everything, and it's very low maintenance. After installation, you don't need an IT manager or staff to watch over it. It's secure. It's most important for us."
"The solution has a lot of features. It does what it is made to do and that's all we can ask for, really."
"We can also monitor our systems at any time from practically anywhere."
"They should improve the integrations with other incident management software to be able to send the link directly from these platforms."
"We miss the possibility to communicate via head-set in ISL. At the moment, we combine ISL for visual communication with Skype for verbal communication."
"I would like to have a little bit more information when new features are released. They have added features that I didn't know about in the past. It would be easier for me to implement new features and consolidate them with other systems in our network if I knew beforehand."
"There could be a section in the menu describing the new features and changes."
"There have been times during updates when something wouldn't work quite right, however, they are quick with updates and quick with fixes."
"I would like to be able to access and manage all brands of smartphones."
"If there is an update or new feature on ISL Online, I don't know about it. I would be happy to receive a newsletter or notification of new features or updates."
"They need to better advertise the features."
"It's quite power-hungry and some customers complain that it drains the batteries on their smartphones very quickly."
"The location markings can appear incorrectly."
Earn 20 points
ISL Online is ranked 16th in Remote Access with 9 reviews while TeamViewer Pilot is ranked 29th in Remote Access. ISL Online is rated 9.8, while TeamViewer Pilot is rated 8.0. The top reviewer of ISL Online writes "Easy to deploy, stable, scalable and safe". On the other hand, the top reviewer of TeamViewer Pilot writes "Good tech support ". ISL Online is most compared with TeamViewer, ConnectWise ScreenConnect and Splashtop Remote Support, whereas TeamViewer Pilot is most compared with TeamViewer Tensor and TeamViewer.
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We monitor all Remote Access reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
