Intercom Customer Communications Platform vs Oktopost comparison

Intercom and Oktopost are both solutions in the Social CRM category. Intercom is ranked #6 with an average rating of 9.0, while Oktopost is ranked #20. Intercom holds a 3.1% mindshare in SC, compared to Oktopost’s 0.5% mindshare. Additionally, 100% of Intercom users are willing to recommend the solution, compared to 60% of Oktopost users who would recommend it.

Intercom Customer Communica...

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87 Views
47 Comparison Views

100% willing to recommend

Oktopost

Read 1 Oktopost review

59 Views
21 Comparison Views

60% willing to recommend

Intercom Customer Communica...

Oktopost

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Executive SummaryUpdated on Apr 20, 2025

Oktopost and Intercom Customer Communications Platform are competing in the customer engagement category. Intercom has more comprehensive features, making it a better choice for advanced communication tools.

Features: Oktopost includes robust social media management tools, suited for B2B marketing, and effective support for content management. Intercom offers live chat, email automation, and customer segmentation. Intercom’s multi-channel support and automation provide a comprehensive communication solution for businesses needing advanced functionalities.

Ease of Deployment and Customer Service: Intercom provides straightforward cloud-based deployment, known for intuitive setup and proactive customer service. Oktopost also uses a cloud-based model but may require more assistance during implementation. Intercom delivers ease of use in setup, along with strong customer support, facilitating smoother integration.

Pricing and ROI: Oktopost is recognized for competitive pricing, emphasizing cost-effectiveness and strong ROI for social media strategies. Intercom’s pricing is higher but is often justified by its extensive features, potentially delivering better ROI through enhanced customer interaction capabilities.

To learn more, read our detailed Social CRM Report (Updated: April 2025).

Buyer's Guide

Social CRM

April 2025

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Helped 851,042 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Intercom Customer Communica...

Ranking in Social CRM

6th

Average Rating

9.0

Reviews Sentiment

7.5

Number of Reviews

Ranking in other categories

CRM Customer Engagement Centers (12th), CRM (29th)

Oktopost

Ranking in Social CRM

20th

Average Rating

6.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of May 2025, in the Social CRM category, the mindshare of Intercom Customer Communications Platform is 3.1%, up from 2.8% compared to the previous year. The mindshare of Oktopost is 0.5%, down from 1.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Social CRM

Featured Reviews

Karan-Singh

Account Executive at Speak Ai

A good tool that can be used to capture inbound leads and manage all customer interactions

Sometimes, the solution lags and takes time to update something. If I put a specific tag on an inbound lead, it would take around five minutes for that tag to reflect throughout the solution for all the users. If my colleague and I are using the solution simultaneously and I create a tag for a specific lead, then that tag would not be visible to my colleague for about three to four minutes. Since the solution is great at capturing leads and giving me an overview of all the people interacting with our platform, I would love to see a CRM structure created. We can create a pipeline in the solution itself, and then it can give us that CRM experience.

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it_user298695

Content Marketing Manager at LogRhythm

The insights it provides are very helpful in understanding what is working for us and what's not, but it needs a dashboard that shows me how many followers our accounts have gained or lost.

It would be wonderful if the Oktopost team developed a dashboard that showed me how many followers our accounts have gained or lost. It would also be helpful if we could track the same for our competitors. And in addition, it would be great to have the tool identify social influencers in our space for us to engage with. I also think the board is a great concept, but it's way too pricey to be scalable.

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Questions from the Community

What do you like most about Intercom Customer Communications Platform?

The live chat is pretty good because you can create a macro, which is a predefined input we can give customers.

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What needs improvement with Intercom Customer Communications Platform?

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What is your primary use case for Intercom Customer Communications Platform?

We use the solution to capture leads and interact with them. Our company manages all the customer interactions through the solution.

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Comparisons

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Product Reports

Buyer's Guide

CRM Customer Engagement Centers

May 2025

Intercom Customer Communications Platform report

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Buyer's Guide

Social CRM

April 2025

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Also Known As

Intercom

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Overview

Intercom Customer Communications Platform enhances interactions by offering robust tools designed to streamline customer engagement and support, effectively catering to modern business communication needs.

Providing a comprehensive approach to customer interaction, Intercom facilitates seamless conversation management through its adaptable suite of messaging, logistical, and analytical features. Frequently utilized for customer support and marketing, its flexibility and user-friendly design encourage efficient communication. While offering valuable insights through analytics, some users note areas for improvement in customizability and pricing models, pointing towards a potential enhancement in fine-tuning its cost-effectiveness and adaptability to diverse business strategies.

What are the standout features of Intercom?

Live Chat: Immediate customer support through real-time messaging.
Automated Bot: Streamlines inquiries by handling routine questions.
Integration Capabilities: Connects seamlessly with third-party tools.
Inbox Management: Organizes conversations for efficient response.

What benefits and ROI should users look for?

Enhanced Customer Satisfaction: Faster resolutions lead to happier clients.
Improved Team Efficiency: Automation reduces manual workload.
Actionable Analytics: Data-driven insights optimize strategies.
Scalable Solutions: Adapts to growing business demands.

Industries such as e-commerce, SaaS, and tech-driven businesses often implement Intercom for its ability to provide personalized customer journeys. Its messaging platform excels in maintaining customer relationships and resolving issues quickly, which is crucial in these fast-paced sectors.

Intercom

Oktopost is the first solution to establish the ROI of social media, bridging the gap between social media and lead generation. With Oktopost, B2B companies execute social media campaigns across social networks such as Twitter, Facebook, LinkedIn and Google+ Pages from one secure, web-based dashboard. Advanced functionality includes data integration with platforms such as Act-On, Marketo, Eloqua, and Salesforce.com.

Oktopost

Sample Customers

Expensift, Moz, Invision, Salesforce, Droplr, Vend, BugHerd, Ghost, Put.io, Codeship

Panasonic, Toshiba, Kapost, Deluxe, Act-On, SiSense, Roojoom, Blazemeter

Find out what your peers are saying about Sprinklr, Salesforce, Qualtrics and others in Social CRM. Updated: April 2025.

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