We performed a comparison between Influitive AdvocateHub and Salesforce Marketing Cloud based on real PeerSpot user reviews.
Find out what your peers are saying about Salesforce, Sprinklr, HootSuite and others in Social CRM."It allows me to be able to create challenges around questions that I have, then in return, I can get instant results which are amazing."
"We are better equipped to engage with our customers on a regular basis using the program."
"It has helped tremendously when it comes to driving our customer story pipeline."
"Influitive has always been great at listening to feedback when it comes to new product suggestions, which is nice as a regular user."
"You can schedule reports, there's a lot of supporting tools, and you have access to all that information."
"Salesforce Marketing Cloud's integrations are seamless since it is a native application. It helps us with B2B and B2C send-outs and can handle large columns."
"The tool's most valuable feature is its automation. We can integrate data with the Salesforce hub. Its Einstein feature tells us whether our campaigns are on the right track. It also helps with ideas."
"The Journey Builder and the Email Studio features are most valuable."
"We have found the solution to be scalable."
"It is a stable solution...It is a scalable solution...I rate the technical support a ten out of ten."
"It is very easy to use from a marketing standpoint."
"It is easy to send emails and SMS's."
"One thing that I would like to see improved is the number of challenges listed in each experience."
"I have suggested notifications within the platform for new challenges and also a more engaged platform for each community member to interact with one another."
"The quality of support for this solution has been decreasing over time and the support team are sometimes more focused on closing tickets that resolving issues. Often the support team is not well trained or aware of the new features or products released by Salesforce."
"Clarity around new features could be improved when they are released."
"Managing large volumes of data takes too long."
"They can perhaps simplify the dashboards. In my opinion as an end-user, reports could also be simplified, but it also depends on how your company is set up. It depends on how the processes are set up within your company natively. It is linked to the way you do business. So, it varies."
"The processing speed, the way information displays, and scrolling options can be improved."
"We would like an improvement to the 'Einstein Engagement Frequency'; the optimal range of emails that our subscribers will engage with."
"There is a lot of room for improvement in Salesforce Marketing Cloud's dashboards and the visualization of information in each journey."
"I've noticed on one-to-one leads, the customer objection option is not available."
Earn 20 points
Influitive AdvocateHub is ranked 10th in Social CRM while Salesforce Marketing Cloud is ranked 1st in Social CRM with 50 reviews. Influitive AdvocateHub is rated 9.2, while Salesforce Marketing Cloud is rated 8.4. The top reviewer of Influitive AdvocateHub writes "Enables nimble communication with our brand's promoters and pushes out product information". On the other hand, the top reviewer of Salesforce Marketing Cloud writes "Easy to deploy, stable, and scalable". Influitive AdvocateHub is most compared with , whereas Salesforce Marketing Cloud is most compared with Marketo, Oracle Eloqua, HubSpot Marketing Hub, Amazon Pinpoint and SAP Marketing Cloud.
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We monitor all Social CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
